CDT Infrastructure as a Service (IaaS)

Server Management

iDR

Request Changes to an Existing System

CDT manages requests via three vehicles:

1. CDT IaaS Web Portal

Most changes are completed directly through the CDT IaaS web portal; Customers have full control of their virtual machines. Changes include (but are not limited to):

• Choosing a base image (e.g., Windows, RHEL)
• Changing base sizes (e.g., S, M, L, XL)
• Changing memory, storage, CCU
• Adding/removing backups (Tier I/II)
• Adding/removing disaster recovery (Tier I/II)

2. Service Request Management System

All requests should be submitted via a Case. Submission types include (are not limited to):

• Requests to discontinue CalCloud – IaaS services
• Requests for billing corrections
• Requests for routing or physical network changes
• Establishing connections to legacy equipment

1. Where can I get more information about CDT IaaS?
   There are multiple ways to get more information on CDT IaaS.
    – Contact your Account Lead
    – Send an e-mail to the CDT IaaS project team: CalCloudOps@state.ca.gov.
2. In addition to State organizations, can Education, Cities, Counties and Tribal entities use the services?
   Yes, other government entities can use CDT IaaS.
3. When will CDT IaaS be available?
   CDT IaaS has been available since July 2014.
4. Is CDT IaaS limited to only State, educational, tribal, county, and city governments?
   Yes, CDT IaaS will also be open to municipalities, educational institutes, and universities.
5. Will CDT IaaS provide application monitoring?
   No, customers must provide their own application monitoring.
6. Can I bring my own monitoring tools?
   Yes.
7. What are the CDT IaaS data retention periods?
   Backups are retained for a 14-day rolling period. Archive data is retained through the life of the virtual machine to which the storage is attached
8. Will CDT IaaS have database reporting and monitoring tools?
   Database installation, management, reporting, and monitoring will be the responsibility of the customer.
9. Will CDT IaaS use CDT’s Service Request System?
   Yes, Service Requests will be used to subscribe or unsubscribe from the CDT IaaS service.
10. How do I gain access to the CDT IaaS Portal?
    Customers interested in subscribing to CDT IaaS services must submit a Service Request to gain access to the CDT IaaS web portal. After access to the portal has been granted, Customers can provision resources without submitting a Service Request each time new IaaS services are provisioned.
11. Can I use any server names I want in CDT IaaS?
    Customers will be allowed to use their existing virtual machine names for servers being migrated into the CDT IaaS environment. Any new virtual machines will be required to use the CDT IaaS standard naming convention.
12. How will the billing work?
    Customers will be billed in one-month increments based on the resources provisioned during that timeframe.
13. Who is responsible for server software installation?
    The Customer is responsible for any applications installed on provisioned virtual machines.
14. Can I get access to the hypervisor or hardware?
    No, this is controlled by the CDT infrastructure provider.

The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.

The below tables can be sorted by Service Code, Service Description, Unit of Measurement, Rate, and Group.

CALCLOUD LINUX MANAGED

CALCLOUD LINUX UNMANAGED

CALCLOUD WINDOWS MANAGED

CALCLOUD WINDOWS UNMANAGED

CALCLOUD ADD ONS

Subscriptions to this service are available.