CDT Infrastructure as a Service (IaaS)

CDT Infrastructure as a Service (IaaS) provides Customers with a private cloud located at the CDT data centers. Using a self-service portal, CDT IaaS Customers have on-demand access to a shared pool of computing resources that can be rapidly provisioned and released as virtual machines on a pay-per-use basis.

CDT IaaS provides shared virtual infrastructure that reduces or eliminates the need for capital expenditures and allows Customers to realize cost savings compared to physical server environments. Options such as server management, increased storage, site-to-site virtual private network devices, backup and restore, file transfer server, RAM and infrastructure disaster recovery (iDR) are available during and after provisioning.

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Highlights

Low cost hosting solution
No capital expenditures
Rapid provisioning
Secure access and secure data

VPN device (site- to-site ) service and file transfer server
Customer controlled environment
High availability

Multiple base virtual machine size options
Multiple licensing and patching options

CDT IaaS Model Comparison

The following chart compares the different CDT IaaS offerings.

VIRTUAL SERVER SIZE	CCU*	MEMORY (GB)	STORAGE (GB)**
Small	2	4	90
Medium	4	8	90
Large	8	16	90
Extra-Large	16	32	90

* A CCU is equivalent to the capacity of 2 GHz of a single CPU Core.
** 90 GB storage is intended for the operating system, future service packs and add-ons.

CDT IaaS is a private cloud completely contained within the CDT data centers which allow customers the ability to provision resources through a web portal from a pool of on-demand virtual machines (VM) on a pay-per-use basis.

Customers can create and delete x86 (Windows Server, Linux) VMs with no capital expense. Customers are able to install and maintain their own applications while CDT takes care of the physical resources and the operating system. Optional backup/restore and iDR services provide the Customer with a worry-free computing environment.

Virtual Machine

Standard x86 virtual machines are available in increments. Additional memory and storage along with backup/restore and infrastructure iDR services can be added at any time through the CDT IaaS web portal.

VIRTUAL MACHINE SIZE	CCU*	MEMORY (GB)	STORAGE (GB)**
Small	2	4	90
Medium	4	8	90
Large	8	16	90
Extra-Large	16	32	90

* A CCU is equivalent to the capacity of 2 GHz of a single CPU Core. ** 90 GB storage is intended for the operating system, future Service Packs, and add-ons.

OPERATING SYSTEM

CDT IaaS offers Customers three operating system options in its base offering:

Microsoft Windows Server (64-bit)
Red Hat Enterprise Linux (64-bit)

CDT IaaS provides N (current version) and N-1 (previous version) versions of each of the following operating systems:

OS

N-1

Microsoft Windows Server

2012 R2

2008 R2

Red Hat Enterprise Linux

7.x

6.x

Server Management

Three options are available for server management.

CDT IaaS Managed – AV/OS patching with license. The CDT vendor manages the antivirus and operating system security patching.
CDT IaaS Unmanaged / Licensed – The CDT vendor provides the operating system image and license. The Customer is responsible for the VM. The CDT vendor monitoring and support are limited to the infrastructure and hypervisor. The Customer is responsible for the monitoring and support of the virtual machine.
CDT IaaS Unmanaged / Unlicensed – The CCDT vendor provides the operating system image and Customer provides the operating system license. The CDT vendor monitoring and support are limited to the infrastructure and hypervisor. The Customer is responsible for the monitoring and support of the virtual machine.

Memory

1 GB increments

Storage

Feature	Standard	Cost
Tier 1 Storage (15ms response time)	Server storage is 90GB Additional storage is available in 50GB increments up to 2TB at a time Additional storage is charged on a per GB monthly basis	42.8 Cents per GB
Tier 2 Storage (20ms response time)	Additional storage is available in 50GB increments up to 2TB at a time Additional storage is charged on a per GB monthly basis	26.4 Cents per GB
Tier 3 Storage (100ms response time)	Not eligible for backup or IDR Additional storage is available in 50GB increments up to 2TB at a time Additional storage is charged on a per GB monthly basis	16.1 Cents GB
NAS Storage	Available in two protocols – CIFS and NFS Available using either Tier 2 or Tier 3 storage Optional tier 1 IDR Additional volumes are available in 50GB increments up to 10 TB at a time Additional storage is charged on a per GB monthly basis	See above Tier 2 or 3 cost

Virtual Private Network (VPN)

VPN capabilities from the CDT IaaS portal are available for site to site VPN connections between the CDT IaaS TVN and the customer’s remote location. Each VPN is dedicated to one customer, and cannot be shared with other customers. The VPN provided is a VMware VCNS vShield edge virtual device. Each VPN can be configured with additional tunnels. The CDT vendor administrators will support the cloud VPN end point. The Customer will configure and support the end point in their system environment.

File Transfer Service (FTS)

A CDT IaaS vendor managed small Linux VM preconfigured as a File Transfer Server can be requested from the CDT IaaS web portal. The FTS VM is pre-configured with OpenSSL using FTPS.

Backup and Restore

Feature

Daily Backup

14 Day Retention

Image or File Restore

Replicated to DR site

iDR

Feature	Tier I	Tier II
Recovery Time Objective (RTO)	1 hr	96 hrs
Recovery Point Objective (RPO)	1 hr	24 hrs

Request Changes to an Existing System

CDT manages requests via three vehicles:

1. CDT IaaS Web Portal

Most changes are completed directly through the CDT IaaS web portal; Customers have full control of their virtual machines. Changes include (but are not limited to):

Choosing a base image (e.g., Windows, RHEL)
Changing base sizes (e.g., S, M, L, XL)
Changing memory, storage, CCU
Adding/removing backups (Tier I/II)
Adding/removing disaster recovery (Tier I/II)

2. Service Request Management System

All requests should be submitted via a Service Request. Submission types include (are not limited to):

Requests to discontinue CalCloud – IaaS services
Requests for billing corrections
Requests for routing or physical network changes
Establishing connections to legacy equipment

In addition to State organizations, can Education, Cities, Counties and Tribal entities use the services?

Yes, other government entities can use CDT IaaS.

When will CDT IaaS be available?

CDT IaaS has been available since July 2014.

Is CDT IaaS limited to only State, educational, tribal, county, and city governments?

Yes, CDT IaaS will also be open to municipalities, educational institutes, and universities.

Where can I get more information about CDT IaaS?

There are multiple ways to get more information on CDT IaaS.

Contact your Account Lead
Send an e-mail to the CDT IaaS project team: CIOCalCloud@state.ca.gov.

Will CDT IaaS provide application monitoring?

No, customers must provide their own application monitoring.

Can I bring my own monitoring tools?

Yes

What are the CDTIaaS data retention periods?

Backups are retained for a 14-day rolling period. Archive data is retained through the life of the virtual machine to which the storage is attached

Will CDT IaaS have database reporting and monitoring tools?

Database installation, management, reporting, and monitoring will be the responsibility of the customer.

Will CDT IaaS use CDT's Service Request System?

Yes, Service Requests will be used to subscribe or unsubscribe from the CDT IaaS service.

How do I gain access to the CDT IaaS Portal?

Customers interested in subscribing to CDT IaaS services must submit a Service Request to gain access to the CDT IaaS web portal. After access to the portal has been granted, Customers can provision resources without submitting a Service Request each time new IaaS services are provisioned.

Can I use any server names I want in CDT IaaS?

Customers will be allowed to use their existing virtual machine names for servers being migrated into the CDT IaaS environment. Any new virtual machines will be required to use the CDT IaaS standard naming convention.

How will the billing work?

Customers will be billed in one-month increments based on the resources provisioned during that timeframe.

Who is responsible for server software installation?

The Customer is responsible for any applications installed on provisioned virtual machines.

Can I get access to the hypervisor or hardware?

No, this is controlled by the CDT infrastructure provider.

The below tables can be sorted by Service Code, Service Description, Unit of Measurement, Rate and Group. CALCLOUD LINUX MANAGED

Service Code	Service Description	Unit of Measurement	Rate	Notes
L121	CalCloud Small Linux Managed Server	Virtual Server/Month	$358.58	Linux Small Managed
L122	CalCloud Small Linux Managed Server w/ Tier 1 DR	Virtual Server/Month	$652.60	Linux Small Managed
L123	CalCloud Small Linux Managed Server w/ Tier 2 DR	Virtual Server/Month	$507.32	Linux Small Managed
L126	CalCloud Medium Managed Linux Server	Virtual Server/Month	$480.80	Linux Managed Medium
L127	CalCloud Medium Linux Managed Server w/Tier 1 DR	Virtual Server/Month	$793.26	Linux Managed Medium
L128	CalCloud Medium Linux Managed Server w/Tier 2 DR	Virtual Server/Month	$649.14	Linux Managed Medium
L131	CalCloud Large Linux Managed Server	Virtual Server/Month	$681.42	Linux Managed Large
L132	CalCloud Large Linux Managed Server w/ Tier 1 DR	Virtual Server/Month	$986.97	Linux Managed Large
L133	CalCloud Large Linux Managed Server w/Tier 2 DR	Virtual Server/Month	$839.38	Linux Managed Large
L136	CalCloud XLarge Linux Managed Server	Virtual Server/Month	$848.61	Linux Managed XLarge
L137	CalCloud XLarge Linux Managed Server w/Tier 1 DR	Virtual Server/Month	$1,300.58	Linux Managed XLarge
L138	CalCloud XLarge Linux Managed Server w/Tier 2 DR	Virtual Server/Month	$1,153.00	Linux Managed XLarge

CALCLOUD LINUX UNMANAGED

Service Code	Service Description	Unit of Measurement	Rate	Notes
L213	CalCloud Small Linux Unmanaged Server	Virtual Server/Month	$304.39	Linux Small Unmanaged
L214	CalCloud Small Linux Unmanaged Server w/ Tier 1 DR	Virtual Server/Month	$554.59	Linux Small Unmanaged
L215	CalCloud Small Linux Unmanaged Server w/ Tier 2 DR	Virtual Server/Month	$431.22	Linux Small Unmanaged
L216	CalCloud Medium Unmanaged Linux Server	Virtual Server/Month	$408.16	Linux Unmanaged Medium
L217	CalCloud Medium Linux Unmanaged Server w/Tier 1 DR	Virtual Server/Month	$674.51	Linux Unmanaged Medium
L218	CalCloud Medium Linux Unmanaged Server w/Tier 2 DR	Virtual Server/Month	$552.29	Linux Unmanaged Medium
L219	CalCloud Large Linux Unmanaged Server	Virtual Server/Month	$578.81
L220	CalCloud Large Linux Unmanaged Server w/ Tier 1 DR	Virtual Server/Month	$839.38
L221	CalCloud Large Linux Unmanaged Server w/Tier 2 DR	Virtual Server/Month	$713.71
L222	CalCloud XLarge Linux Unmanaged Server	Virtual Server/Month	$721.78
L223	CalCloud XLarge Linux Unmanaged Server w/Tier 1 DR	Virtual Server/Month	$1,105.73
L224	CalCloud XLarge Linux Unmanaged Server w/Tier 2 DR	Virtual Server/Month	$980.05
L242	CalCloud Small Linux Unmanaged Server - w/o OS	Virtual Server/Month	$287.10	Linux Small Unmanaged
L243	CalCloud Small Linux Unmanaged Server w/ Tier 1 DR - w/o OS	Virtual Server/Month	$522.31	Linux Small Unmanaged
L244	CalCloud Small Linux Unmanaged Server w/ Tier 2 DR - w/o OS	Virtual Server/Month	$405.86	Linux Small Unmanaged
L245	CalCloud Medium Unmanaged Linux Server - w/o OS	Virtual Server/Month	$385.10	Linux Unmanaged Medium
L246	CalCloud Medium Linux Unmanaged Server w/Tier 1 DR - w/o OS	Virtual Server/Month	$634.15	Linux Unmanaged Medium
L247	CalCloud Medium Linux Unmanaged Server w/Tier 2 DR - w/o OS	Virtual Server/Month	$518.85	Linux Unmanaged Medium
L248	CalCloud Large Linux Unmanaged Server - w/o OS	Virtual Server/Month	$545.37	Linux Unmanaged Large
L249	CalCloud Large Linux Unmanaged Server w/ Tier 1 DR - w/o OS	Virtual Server/Month	$789.81	Linux Unmanaged Large
L250	CalCloud Large Linux Unmanaged Server w/Tier 2 DR - w/o OS	Virtual Server/Month	$671.05	Linux Unmanaged Large
L252	CalCloud XLarge Linux Unmanaged Server w/Tier 1 DR - w/o OS	Virtual Server/Month	$1,040.01	Linux Unmanaged XLarge
L253	CalCloud XLarge Linux Unmanaged Server w/Tier 2 DR - w/o OS	Virtual Server/Month	$922.40	Linux Unmanaged XLarge

CALCLOUD WINDOWS MANAGED

Service Code	Service Description	Unit of Measurement	Rate	Notes
L101	CalCloud Small Windows Managed Server	Virtual Server/Month	$370.11	Windows Managed Small
L102	CalCloud Small Windows Managed Server w/Tier 1 DR	Virtual Server/Month	$673.35	Windows Managed Small
L103	CalCloud Small Windows Managed Server w/Tier 2 DR	Virtual Server/Month	$523.46	Windows Managed Small
L106	CalCloud Medium Windows Managed Server	Virtual Server/Month	$495.79	Windows Managed Medium
L107	CalCloud Medium Windows Managed Server w/Tier 1 DR	Virtual Server/Month	$817.48	Windows Managed Medium
L108	CalCloud Medium Windows Managed Server w/Tier 2 DR	Virtual Server/Month	$668.74	Windows Managed Medium
L111	CalCloud Large Windows Managed Server	Virtual Server/Month	$702.18	Windows Managed Large
L112	CalCloud Large Windows Managed Server w/Tier 1 DR	Virtual Server/Month	$1,016.95	Windows Managed Large
L113	CalCloud Large Windows Managed Server w/Tier 2 DR	Virtual Server/Month	$865.90	Windows Managed Large
L116	CalCloud XLarge Windows Managed Server	Virtual Server/Month	$875.13	Windows Managed XLarge
L117	CalCloud XLarge Windows Managed Server w/Tier 1 DR	Virtual Server/Month	$1,340.94	Windows Managed XLarge
L118	CalCloud XLarge Windows Managed Server w/Tier 2 DR	Virtual Server/Month	$1,188.74	Windows Managed XLarge

CALCLOUD WINDOWS UNMANAGED

Service Code	Service Description	Unit of Measurement	Rate	Notes
L201	CalCloud Small Windows Unmanaged Server	Virtual Server/Month	$314.77	Windows Unmanaged Small
L202	CalCloud Small Windows Unmanaged Server w/Tier 1 DR	Virtual Server/Month	$571.89	Windows Unmanaged Small
L203	CalCloud Small Windows Unmanaged Server w/Tier 2 DR	Virtual Server/Month	$445.06	Windows Unmanaged Small
L204	CalCloud Medium Windows Unmanaged Server	Virtual Server/Month	$422.00	Windows Unmanaged Medium
L205	CalCloud Medium Windows Unmanaged Server w/Tier 1 DR	Virtual Server/Month	$695.26	Windows Unmanaged Medium
L206	CalCloud Medium Windows Unmanaged Server w/Tier 2 DR	Virtual Server/Month	$568.43	Windows Unmanaged Medium
L207	CalCloud Large Windows Unmanaged Server	Virtual Server/Month	$597.25
L208	CalCloud Large Windows Unmanaged Server w/Tier 1 DR	Virtual Server/Month	$864.75
L209	CalCloud Large Windows Unmanaged Server w/Tier 2 DR	Virtual Server/Month	$735.61
L210	CalCloud XLarge Windows Unmanaged Server	Virtual Server/Month	$743.69
L211	CalCloud XLarge Windows Unmanaged Server w/Tier 1 DR	Virtual Server/Month	$1,140.32
L212	CalCloud XLarge Windows Unmanaged Server w/Tier 2 DR	Virtual Server/Month	$1,010.03
L230	CalCloud Small Windows Unmanaged Server - w/o OS	Virtual Server/Month	$296.32	Windows Unmanaged Small
L231	CalCloud Small Windows Unmanaged Server w/Tier 1 DR - w/o OS	Virtual Server/Month	$538.45	Windows Unmanaged Small
L232	CalCloud Small Windows Unmanaged Server w/Tier 2 DR - w/o OS	Virtual Server/Month	$418.54	Windows Unmanaged Small
L233	CalCloud Medium Windows Unmanaged Server - w/o OS	Virtual Server/Month	$396.63	Windows Unmanaged Medium
L234	CalCloud Medium Windows Unmanaged Server w/Tier 1 DR - w/o OS	Virtual Server/Month	$653.75	Windows Unmanaged Medium
L235	CalCloud Medium Windows Unmanaged Server w/Tier 2 DR - w/o OS	Virtual Server/Month	$534.99	Windows Unmanaged Medium
L236	CalCloud Large Windows Unmanaged Server - w/o OS	Virtual Server/Month	$561.51
L237	CalCloud Large Windows Unmanaged Server w/Tier 1 DR - w/o OS	Virtual Server/Month	$814.02
L238	CalCloud Large Windows Unmanaged Server w/Tier 2 DR - w/o OS	Virtual Server/Month	$692.95
L239	CalCloud XLarge Windows Unmanaged Server - w/o OS	Virtual Server/Month	$699.87
L240	CalCloud XLarge Windows Unmanaged Server w/Tier 1 DR - w/o OS	Virtual Server/Month	$1,072.29
L241	CalCloud XLarge Windows Unmanaged Server w/Tier 2 DR - w/o OS	Virtual Server/Month	$951.23

CALCLOUD AIX MANAGED

Service Code	Service Description	Unit of Measurement	Rate	Notes
L141	CalCloud Small AIX Managed Server (CCU)	Virtual Server/Month	$1,080.00	AIX Small Managed
L146	CalCloud Medium AIX Managed Server (CCU)	Virtual Server/Month	$1,635.00	AIX Medium Managed
L147	CalCloud Medium AIX Managed Server w/Tier 1 DR (CCU)	Virtual Server/Month	$2,095.00	AIX Medium Managed
L148	CalCloud Medium AIX Managed Server w/Tier 2 DR (CCU)	Virtual Server/Month	$1,849.00	AIX Medium Managed
L151	CalCloud Large AIX Managed Server (CCU)	Virtual Server/Month	$2,554.00	AIX Large Managed
L152	CalCloud Large AIX Managed Server w/Tier 1 DR (CCU)	Virtual Server/Month	$3,302.00	AIX Large Managed
L153	CalCloud Large AIX Managed Server w/Tier 2 DR (CCU)	Virtual Server/Month	$2,957.00	AIX Large Managed
L156	CalCloud XLarge AIX Managed Server (CCU)	Virtual Server/Month	$4,621.00	AIX XLarge Managed
L157	CalCloud XLarge AIX Managed Server w/Tier 1 DR (CCU)	Virtual Server/Month	$5,989.00	AIX XLarge Managed
L158	CalCloud XLarge AIX Managed Server w/Tier 2 DR (CCU)	Virtual Server/Month	$5,323.00	AIX XLarge Managed
L161	CalCloud Small AIX Managed Server (Complete Core)	Virtual Server/Month	$2,088.00	AIX Small Managed
L162	CalCloud Small AIX Managed Server w/Tier 1 DR (Complete Core)	Virtual Server/Month	$2,541.00	AIX Small Managed
L163	CalCloud Small AIX Managed Server w/Tier 2 DR (Complete Core)	Virtual Server/Month	$2,308.00	AIX Small Managed
L166	CalCloud Medium AIX Managed Server (Complete Core)	Virtual Server/Month	$3,109.00	AIX Medium Managed
L167	CalCloud Medium AIX Managed Server w/Tier 1 DR (Complete Core)	Virtual Server/Month	$3,786.00	AIX Medium Managed
L168	CalCloud Medium AIX Managed Server w/Tier 2 DR (Complete Core)	Virtual Server/Month	$3,449.00	AIX Medium Managed
L171	CalCloud Large AIX Managed Server (Complete Core)	Virtual Server/Month	$4,971.00	AIX Large Managed
L172	CalCloud Large AIX Managed Server w/Tier 1 DR (Complete Core)	Virtual Server/Month	$6,094.00	AIX Large Managed
L173	CalCloud Large AIX Managed Server w/Tier 2 DR (Complete Core)	Virtual Server/Month	$5,524.00	AIX Large Managed
L176	CalCloud XLarge AIX Managed Server (Complete Core)	Virtual Server/Month	$9,043.00	AIX XLarge Managed
L177	CalCloud XLarge AIX Managed Server w/Tier 1 DR (Complete Core)	Virtual Server/Month	$10,970.00	AIX XLarge Managed
L178	CalCloud XLarge AIX Managed Server w/Tier 2 DR (Complete Core)	Virtual Server/Month	$10,010.00	AIX XLarge Managed

CALCLOUD AIX UNMANAGED

Service Code	Service Description	Unit of Measurement	Rate	Notes
L260	CalCloud Small AIX Unmanaged Server (CCU)	Virtual Server/Month	$918.00	AIX Small Unmanaged
L261	CalCloud Small AIX Unmanaged Server w/Tier 1 DR (CCU)	Virtual Server/Month	$1,195.00	AIX Small Unmanaged
L262	CalCloud Small AIX Unmanaged Server w/Tier 2 DR (CCU)	Virtual Server/Month	$1,047.00	AIX Small Unmanaged
L263	CalCloud Medium AIX Unmanaged Server (CCU)	Virtual Server/Month	$1,390.00
L264	CalCloud Medium AIX Unmanaged Server w/Tier 1 DR (CCU)	Virtual Server/Month	$1,781.00
L265	CalCloud Medium AIX Unmanaged Server w/Tier 2 DR (CCU)	Virtual Server/Month	$1,572.00
L266	CalCloud Large AIX Unmanaged Server (CCU)	Virtual Server/Month	$2,171.00
L267	CalCloud Large AIX Unmanaged Server w/Tier 1 DR (CCU)	Virtual Server/Month	$2,807.00
L268	CalCloud Large AIX Unmanaged Server w/Tier 2 DR (CCU)	Virtual Server/Month	$2,514.00
L269	CalCloud XLarge AIX Unmanaged Server (CCU)	Virtual Server/Month	$3,928.00
L270	CalCloud XLarge AIX Unmanaged Server w/Tier 1 DR (CCU)	Virtual Server/Month	$5,091.00
L271	CalCloud XLarge AIX Unmanaged Server w/Tier 2 DR (CCU)	Virtual Server/Month	$4,525.00

CALCLOUD ADD ONS

Service Code	Service Description	Unit of Measurement	Rate
L181	CalCloud Memory (RAM)	GB/Month	$11.53
L182	CalCloud Data Storage Tier 1	GB/Month	$0.428
L183	CalCloud Data Storage Tier 2	GB/Month	$0.264
L185	CalCloud Data Storage Encryption	GB/Month	$0.022
L186	CalCloud Data Storage Backup Tier 1	GB/Month	$0.265
L187	CalCloud Data Storage Backup Tier 2	GB/Month	$0.242
L188	CalCloud Data Storage Backup Encryption	GB/Month	$0.04
L189	CalCloud Virtual Private Network (VPN) - with up to 2 tunnels	VPN/Month	$231.00
L190	CalCloud VPN Tunnel	Tunnel/Month	$58.00
L191	CalCloud Data Storage Archive Tier 3	GB/Month	$0.161
L192	CalCloud File Transfer Server (FTS)	Virtual Server/Month	$288.00

APPLICATION HOSTING

Service Code	Service Description	Unit of Measurement	Rate
L301	CalCloud OTech Windows OS Support	Virtual Server/Month	$514.00
L302	CalCloud OTech Windows OS Set-up	One-Time/OS	$230.00
L303	CalCloud OTech Linux OS Support	Virtual Server/Month	$844.00
L304	CalCloud OTech Linux OS Set-up	One-Time/OS	$230.00
L305	CalCloud OTech AIX OS Support	Virtual Server/Month	$676.00
L306	CalCloud OTech AIX OS Set-up	One-Time/OS	$396.00

CALCLOUD ORACLE DATABASE

Service Code	Service Description	Unit of Measurement	Rate
L401	CalCloud Small Server Oracle Database Subscription	Instance/Month	$946.00
L402	CalCloud Medium Server Oracle Database Subscription	Instance/Month	$1,892.00
L403	CalCloud Large Server Oracle Database Subscription	Instance/Month	$3,784.00
L404	CalCloud XLarge Server Oracle Database Subscription	Instance/Month	$7,568.00

Subscriptions to this service are available. Rates may also be referenced in the CDT Rate Schedule.

Customer enrollment into CDT IaaS will begin with the Customer’s CDT Account Lead. The Account Lead will assist the Customer through the Case/Request process. Administration of the Customer environment in CDT IaaS can be performed at any time after enrollment through the web portal.

ENROLLMENT IN CALCLOUD – IaaS

The customer contacts their Account Lead regarding CalCloud – IaaS.
The customer submits a Case/Request to CDT.
- The Case/Request must have the CDT IaaS Customer On-Boarding Questionnaire attached.
CDT reviews, processes, and approves the Case/Request.
The Customer receives IaaS web portal user training.
CDT will create all Customer IaaS web portal accounts based on information provided in the on-boarding questionnaire.