State Telecommunications Management Manual (STMM)
STMM Chapter 0204.0
State Agencies
The statewide CALNET communications network is currently provided and managed via the CALNET MSA. The CALNET network is a Wide Area Network (WAN) that distributes end to end voice, data, and video services through a consolidated backbone. It is operated and maintained by the CALNET contractor under the oversight of the CALNET Program.
Through the CALNET MSA State Agencies are required to use the mandated services. Mandatory services are those services that non-exempt state agencies are required to purchase from the CALNET MSA, as noted at the end of this document. Non-mandatory services are those that are optional to purchase from the CALNET MSA by any contract user.
All state agencies can simply purchase mandatory CALNET services by completing and submitting a Telecommunications Service Request (Form 20) to the contract vendors or service providers. For non-mandatory CALNET services purchased all state agencies use the Form 20 and follow the procurement policies and guidelines available at Department of General Services website. Currently, DGS-PD requires additional procurement steps when purchasing non-mandatory services.
CALNET MSA – Mandatory Services:
The services shown within the listed categories are not all inclusive of every service that could fall within each of the four categories below. Services that fall within the four categories are mandatory unless specifically excluded by contract or amendment language. Evolving and new technologies and services will be added to the list as determined by the California Department of Technology in coordination with others as appropriate.
Voice Network Services
- Local Usage International Toll Free Long Distance 900 Service
- Long Distance Access Operator Services Advanced Intelligent Network (AIN) Calling Card
- Toll Free Prepaid Calling Card
- Enhanced Toll Free Centrex Audio Conferencing
- 800 Enhanced Call Routing (ECR) Audio Conferencing
Line Side Services
- Business Access Line (1MB) Custom Local Signaling Services (CLASS) Centrex Interactive Voice Response (IVR) and Integrated Services Digital Network (ISDN)
- Call Router Account Codes
- Automated Attendant/Call Routing
- Private Branch Exchange (PBX)/Trunks Automated Call Director (ACD) Super Trunk Service ACD/Management Information System (MIS) Voice Mail Computer Interface (CompuCall) Service Announcement/Music in queue/Intelligent Call Routing
Data Services
- Dedicated Transport Frame Relay Service and Asynchronous Extended Dedicated Services Transfer Mode (ATM) Data Services
- SONET (Synchronous Optical Network) InterLATA Frame Relay and ATM Ring and Access Services Extended Frame Relay
- ISDN Managed Frame Relay
- Switched 56 Managed Extended Frame Relay Switched T1/T3 Extended ATM
- Gigabit Metropolitan Area Network (GigaMAN)
Additional Services
- Billing/Invoicing Services