The California Network and Telecommunications (CALNET) Program is focused on providing services that meet the State’s complex and critical telecommunications and network business needs. The CALNET Program accomplishes this through oversight, statewide policy, and a suite of statewide, competitively bid telecommunications contracts used by both state and local agencies.

CALNET Customer Service Line: (916) 657-9150

General CALNET Questions: CALNEThelp@state.ca.gov

CALNET Service Billing Inquiries:  C3billingandinvoicing@state.ca.gov

 

The Office of Technology Services Statewide Telecommunications and Network Division (STND) administers the Inmate/Ward Telephone System (IWTS) Concession Services Master Services Agreement (MSA). This MSA provides the California Department of Corrections and Rehabilitation (CDCR) facilities with collect-only local, intraLATA, interLATA, interstate and international telecommunications services for inmates and wards.

IWTS Rate Sheet (PDF)

Who can use the CALNET Statewide Contracts?

Most Executive Branch State agencies are required to use the CALNET Statewide Contracts to purchase mandatory telecommunications and network services; however, the CALNET contracts can also be used by federal agencies, and local public entities that are 100% tax-supported and non-profit or have an eligible joint powers agreement.

The following are examples of customers using CALNET Statewide Contracts:

  • State Departments and Agencies
  • State Colleges
  • State Universities
  • Community Colleges
  • Schools
  • Libraries
  • Cities
  • Counties
  • Special Districts (Water, Fire, etc.)
  • 100% tax-supported agency
  • An agency with a Joint Powers Agreement (JPA)
  • Federally recognized Indian Tribes

Why use the CALNET Statewide Contracts?

CALNET Statewide Contracts contacts provide robust, reliable, and high availability telecommunications services at special rates. CALNET Statewide Contracts offer awarded contractors a larger customer base than any other qualified government purchasing vehicle, which encourages contractors to offer lower pricing and more favorable terms, conditions and Service Level Agreements (SLA’s). This collective buying power of the whole public sector in the State generates lower rates and better services.

Additional benefits of using CALNET:

  • Cost effective, reliable services.
  • Services are competitively bid.
  • Eliminates individual customer procurement costs and risk.
  • Industry standard or better Service Level Agreements.
  • CALNET Program staff that provides excellent customer support.
  • CALNET Program staff manages contractors to ensure quality performance.
  • No term commitment for standard catalog priced services.

How do I order telecommunications products and services from the CALNET Statewide Contracts?

STATE AGENCIES

State Agencies are automatically eligible to use the CALNET Statewide Contracts and can order products and services by accessing the CALNET User Instructions located on the CALNET Services webpage – https://cdt.ca.gov/services/calnet-ordering/

User Instructions Image

 

NON-STATE ENTITIES

Non-State Entities (e.g. Federal and local agencies) that would like to use the CALNET Statewide Contracts are required to complete an Authorization to Order agreement (ATO) located on the CALNET Services webpage – https://cdt.ca.gov/services/calnet-ordering/ (see below). When your ATO is approved, you may access the CALNET User Instructions located on the same webpage.

CALNET Forms Page

CALNET Forms

To view the products and services that are available from the CALNET Statewide Contracts, visit https://cdt.ca.gov/services/calnet-services/.

How do I find out what telecommunication services CALNET contractors provide, and how can I contact CALNET contractors?

CALNET SERVICES Home Page: https://cdt.ca.gov/services/calnet-services/

CALNET User Instructions https://cdt.ca.gov/services/calnet-ordering/ page provides all contractor information. They can also be accessed directly by clicking on the links below:

The table below identifies CALNET 3 Awarded Categories/Subcategories and Contractors:

CALNET Contractors

CALNET Contractors and Awarded Subcategories

 

For additional assistance or question regarding CALNET, please contact:

CALNET Customer Service Line: (916) 657-9150

General CALNET Questions: CALNEThelp@state.ca.gov