The CALNET Program is focused on providing services that meet the State’s complex and critical telecommunications and network business needs. The CALNET Program accomplishes this through oversight, statewide policy, and a suite of statewide, competitively bid telecommunications contracts used by both state and local agencies.

CALNET Customer Service Line: (916) 657-9150

General CALNET Questions: stndhelpme@state.ca.gov

CALNET Service Billing Inquiries:  C3billingandinvoicing@state.ca.gov

 

The Office of Technology Services Statewide Telecommunications and Network Division (STND) administers the Inmate/Ward Telephone System (IWTS) Concession Services Master Services Agreement (MSA). This MSA provides the California Department of Corrections and Rehabilitation (CDCR) facilities with collect-only local, intraLATA, interLATA, interstate and international telecommunications services for inmates and wards.

IWTS Rate Sheet (PDF)

Who can use the (CALNET) Master Contract?

Most State agencies are required to use the CALNET Master Contract to purchase mandatory telecommunications network services; however, the contract can also be used by other federal agencies, and local public entities that are tax-supported and non-profit or that have an eligible joint powers agreement. Agencies that use it must abide by all of the terms and conditions of the CALNET Master Contract. Here are some examples of customers: ◦State Department and Agencies ◦State Colleges and State Universities ◦Counties ◦Cities ◦Schools and Community Colleges ◦Libraries ◦Special Districts (Water, Fire, etc.)

Why use the CALNET Master Contract?

State-of-the-art services and equipment are included in the contract at special rates. Because this contract affords the contract vendors a larger customer base than any qualified government purchaser would have alone, the contract is able to offer lower rates based on the collective buying power of the whole public sector in the State. Through the CALNET contract, the State has a consolidated telecommunications network from which most state agencies are required to obtain mandatory services as designated in Management Memo 04-08. Because this contract is the result of an extensive competitive bidding process, agencies can purchase mandatory services directly from the contract, with the confidence that all government requirements for competitive bidding have already been met. In addition, STND staff trained to manage the CALNET Master Contract are available to answer your questions, and to provide information and assistance in working with the vendors to learn more about the State purchasing requirements and the State telecommunications policies and authority governing the consolidated network and CDT responsibilities, please visit the State Telecommunications Management Manual (STMM)

How do I order telecommunications products and services from the CALNET Master Contract?

State agencies are automatically eligible to use the CALNET Master Contract and can order products and services by contacting their AT&T or Verizon Business representative for assistance. When the agency knows what services they want to order, they complete a Standard Form 20 (pdf) and submit it to their AT&T or Verizon Business representative as appropriate. Purchase order form STD65 must be submitted when ordering telecommunications products or equipment in conjunction with CALNET 2 services. Federal and local agencies that would like to use the CALNET Master Contract are first required to complete an Authorization to Order agreement (ATO). The ATO is good for two years or the length of the CALNET Contract, whichever is less. Signing an ATO is binding, and once signed, requires the use of the CALNET contract for all services and equipment that the agency agrees to purchase as listed in the ATO. Contact your local AT&T or Verizon Business representative to complete the ATO forms. To view the products and services that are available from the CALNET Master Contract, visit http://www.Calnet.ca.gov. This site contains the terms, conditions and language of the contract, as well as any amendments. It also displays the products, services and pricing, and provides a Contact List which lists the names and telephone numbers of your representatives at AT&T, Verizon Business and the STND.

I am already using the CALNET Master Contract. How do I report trouble with my service?

For CALNET MSA 1 and CALNET MSA 2 contact AT&T – California Major Account Center (CMAC) at (800) 303-0103. For CALNET MSA 3 contact Verizon Business – Internet Customer Support Organization (ICSO) 877-777-7176. For MSA 4 contact Verizon Business Worldwide Customer Support Center (WCSC) 877-624-1210.

What other Master Contracts are managed by STND?

The STND has two other Master Contracts. The first is the Telecommunications Master Consulting Services Contract. This contract has pre-qualified vendors who are available to bid on state and local government submittals containing a Scope of Work for consultant services. This contract is not used for the purchase of equipment or network services. The other Master Contract is the Inmate/Ward Telephone System (IWTS) Concession Services. This Master Contract provides the California Department of Corrections and Rehabilitation (CDCR) facilities with collect-only local, intraLATA, interLATA, interstate and international telecommunications services for inmates and wards. For more Information, contact our STND Contracts Unit.

How do I find out which vendors supply telecommunications products and services to the State of California, and how can I contact them?

Contact STND for more information about the vendors who provide products and services via the Master Contracts managed by STND. There are also vendors who provide some telecommunications equipment and services through the California Multiple Award Schedule (CMAS) managed by the Department of General Services (DGS). The CMAS option is available for all government agencies not required to use the CALNET Master Contract for telecommunications purchases, or that need equipment or services that are not mandatory to purchase through the CALNET contract.