California Government Enterprise Network (CGEN)

The California Government Enterprise Network (CGEN) services is comprised of all network services provided by CDT such as: Vendor Managed WAN, SDWAN, FRS, DNS, VPN, CPI, etc. These services provide statewide network access and deliver network traffic to CDT Customer headquarters sites, CDT hosting facilities, the Internet, other state agencies and departments, California counties, and external business partners.

To request additional CGEN services and view rates, see CGEN Services & Rates.

CGEN also provides a connection to CENIC – The Corporation for Education Network Initiatives in California (CENIC) that operates the high capacity California Research and Education Network (CalREN).

CGEN (Vendor Managed WAN)

CGEN services provide the California State Government WAN connectivity through vendor-owned and managed equipment. The network access equipment is owned by CALNET vendors. The vendor will be responsible for the operation of these devices as well as the Wide Area Network (WAN). This is a “bundled” service and the vendor equipment includes the circuit, the router, and the telephone line with modem attached to each router for remote management (one measured business line). The vendor manages from the customer’s LAN to the vendor’s routers in the CDT iHubs. Customers can access the Internet, CDT facilities, customer servers, and applications hosted at CDT and other State departments. CDT is the owner-of-record and manages the provisioning of customer connectivity. Customers are still responsible for their own local area network (LAN).

CGEN employs Layer 3 advanced Multiple Protocol Label Switching (MPLS) which is any-to-any access and supports Quality of Service. Where applicable, Layer 2 transport can be used. CGEN is reliable, scalable, and secure and leverages the vendor’s ability to keep CGEN current with technology and industry standards.

CDT will continue to manage the network infrastructure that supports CGEN. This infrastructure includes two interface hubs (iHubs); each one being in a different geographic location and local access transport area (LATA) for diversity and fault tolerance. One is located in Sacramento and one in San Jose. The iHubs are the gateways to servers located at CDT and to the Internet.

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24 x 7 CDT Service Desk and vendor support coordination
Vendor network operations centers
Customer site WAN access
Customer access to services provided by CDT
Customer visibility into their CGEN resources

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Access to customer-owned equipment at CDT facilities
Ability to access our Cloud providers including Microsoft Azure, Amazon Web Services, Google Cloud Platform, and Oracle Cloud Infrastructure
Supports inter-departmental shared services
Improved network security for departmental privacy

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Internet access
Remote office access to services
Vendor-provided web portal and reports for each customer to monitor their own network connectivity, usage, and incidents
iHubs deliver customer traffic to customer servers and applications hosted at CDT

CDT is responsible for providing the infrastructure and core that the CALNET vendors can leverage to deliver access for Customer headquarters and remote sites.

Service Management Model

CGEN leverages CALNET vendor-managed service product offerings. The CGEN Service bundle is a shared responsibility model, offering end-to-end WAN connectivity using vendor-owned routers at the customer edge, and vendor-owned circuits connecting to 2 CDT iHubs. The diagram below illustrates the CGEN Shared Responsibility Model:

Application Protocols

Application protocol services are available from the CALNET vendors. The following list identifies the protocols that are currently available.

Network layer encryption for Customer traffic that needs encryption and does not have encryption provided by the session endpoints.

Category 1.2 and 3 Network Services (CALNET 3)

The list below summarizes the CALNET vendors that can be used by each CGEN customer.

Category 1.2 MPLS VPN and Converged VoIP
- AT&T
- Comcast
- NWN
- Verizon
- Zayo (formerly Electric Lightwave)
Category 3 Metropolitan Area Network (MAN) Ethernet
- AT&T
- Comcast
- Cox
- Lumen (formerly Level 3 or CenturyLink)
- NWN
- Verizon
- Zayo (formerly Electric Lightwave)
Redundant connections to both CDT data centers are included in the cost for Category 1.2 and 3 Network Services so customers can plan a disaster recovery solution.

Category 20, 23, and 29 Network Services (CALNET DNCS)

The list below summarizes the CALNET vendors that can be used by each CGEN customer.

Category 20 MPLS Data Transport
- AT&T
- Comcast
- Granite
- Lumen (formerly Level 3 or CenturyLink)
- NWN
- Verizon
- Zayo (formerly Electric Lightwave)
Category 23 Metropolitan Area Network (MAN) Ethernet
- AT&T
- Charter
- Comcast
- Granite
- Lumen (formerly Level 3 or CenturyLink)
- NWN
- Verizon
- Wave
- Zayo (formerly Electric Lightwave)
Category 29 Converged VoIP Services
- AT&T
- Comcast
- Granite
- Lumen (formerly Level 3 or CenturyLink)
- NWN
- Verizon
- Zayo (formerly Electric Lightwave)
Redundant connections to both CDT data centers are included in the cost for Category 20 so customers can plan a disaster recovery solution.

Internet Access

Most of the State’s Internet access service is provided by the iHubs. The iHubs work together to provide a central point that coordinates the State’s Internet access over multiple service providers. The Internet Access service includes fundamental security measures designed to protect the State networks. The following are included in the CDT Internet access service:

Intrusion Detection Service
Intrusion Prevention Service
De-militarized Zone network segments

Generally, implementations that enforce Internet usage policy are implemented by CDT customers.

Security

CGEN includes the following security measures:

Customer sites are connected to a Customer’s virtual network which is isolated from all other Customer networks.
Virtual LAN technology used in the iHubs protects each Customer’s virtual network.
Since the network access device is managed by the CALNET vendor, sites requiring firewall functions should implement a separate device for that purpose. The firewall device can be Customer provided or CDT-provided.
CDT staff with access to Customer data receives appropriate background checks.
CDT Security Operations Center (SOC) monitors internet traffic 24×7.

For more information, see Security Services.

Stage	CDT	Customer
Planning	Schedule design meetings to determine customer requirements Provide cost estimates	Submit ServiceNow request. Provide requirements. Participate in design meetings and provide the level of support needed by CDT.
Provisioning	Process the form 20 for ordering services, coordinate and track all phases of implementation and keep the customer informed of progress along the way.	Submit ServiceNow request. Be available for building access, test, and turn-up. Make any necessary LAN changes required for successful installation and assist with troubleshooting.
Support	24 x 7 x 365 CDT Service Desk support for network connectivity. Collaborate with customer and vendor partners for circuit/hardware troubleshooting and resolution.	Plan and augment network changes as needed with CDT. Customers view the following using the Vendors’ web portal: Router Configurations, current and historical Progress of incident tickets
Changes	Implement changes either with a form 20 submission to the vendor or via the vendor’s portal, track and monitor the changes and keep the customer informed of progress along the way.	Submit ServiceNow request to necessary changes, provide as much detail as possible. Be available to CDT throughout the change process.

What is the charge for changes?

Change Charges range from $42.50 to $500 depending on the type of change. Most basic router changes, such as ACL or routing changes, do not incur a Change Charge.

Who do I call if I want to make a change in my CGEN network?

Customers submit a WAN (Change) request via ServiceNow.

Subscriptions to this service are available.

Service Description	Service Identifier	Product Name	Unit of Measurement	Rate	Service Code
CGEN Infrastructure Adjustment	CGEN Other Services	Network Services	One-Time/Per Adjustment	Variable	T299
OTech Support Fee	CGEN Other Services	Network Services	Connection	$334.00	T301
DLSW/Enterprise Extender/SNA for CGEN	CGEN Other Services	Network Services	Connection	$36.00	T503
DLWS Adjustment	CGEN Other Services	Network Services	One-Time/Per Adjustment	Variable	T590
Encryption Adjustment	CGEN Other Services	Network Services	One-Time/Per Adjustment	Variable	T591

CGEN Infrastructure

Service Description	Service Identifier	Product Name	Unit of Measurement	Rate	Service Code	Notes
T-1 CGEN Infrastructure Connection	T-1 Circuits - 1024 Kbps T-1	Network Services	Monthly/Per Connection	$94.00	T204 - 1024 Kb
T-1 CGEN Infrastructure Connection	T-1 Circuits - 128 Kbps T-1	Network Services	Monthly/Per Connection	$94.00	T204 - 128 Kb
T-1 CGEN Infrastructure Connection	T-1 Circuits - 1536 Kbps T-1	Network Services	Monthly/Per Connection	$94.00	T204 - 1536 Kb
T-1 CGEN Infrastructure Connection	T-1 Circuits - 384 Kbps T-1	Network Services	Monthly/Per Connection	$94.00	T204 - 384 Kb
T-1 CGEN Infrastructure Connection	T-1 Circuits - 512 Kbps T-1	Network Services	Monthly/Per Connection	$94.00	T204 - 512 Kb
T-1 CGEN Infrastructure Connection	T-1 Circuits - 768 Kbps T-1	Network Services	Monthly/Per Connection	$94.00	T204 - 768 Kb
2 MB CGEN Infrastructure Connection	Ethernet Circuits - 1 Mb Ethernet	Network Services	Monthly/Per Connection	$113.00	T207 - 1Mb Ether	Using T207 for the 1 Mb infrastructure rate until new rate is developed.
2 MB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 2 Mb ASE	Network Services	Monthly/Per Connection	$113.00	T207 - 2 Mb ASE
2 MB CGEN Infrastructure Connection	Ethernet Circuits - 2 Mb Ethernet	Network Services	Monthly/Per Connection	$113.00	T207 - 2 Mb Ether
5 MB CGEN Infrastructure Connection	Ethernet Circuits - 3 Mb Ethernet	Network Services	Monthly/Per Connection	$272.00	T210 - 3 Mb ether
5 MB CGEN Infrastructure Connection	Bonded T-1 Circuits - 2 Bonded T-1s 3.072 Mb	Network Services	Monthly/Per Connection	$272.00	T210 - 3.072
5 MB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 4 Mb ASE	Network Services	Monthly/Per Connection	$272.00	T210 - 4 Mb ASE
5 MB CGEN Infrastructure Connection	Ethernet Circuits - 4 Mb Ethernet	Network Services	Monthly/Per Connection	$272.00	T210 - 4 Mb Ether
5 MB CGEN Infrastructure Connection	Bonded T-1 Circuits - 3 Bonded T-1s 4.608 Mb	Network Services	Monthly/Per Connection	$272.00	T210 - 4.608
5 MB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 5 Mb ASE	Network Services	Monthly/Per Connection	$272.00	T210 - 5 Mb ASE
5 MB CGEN Infrastructure Connection	DS3 Circuits - MPLS DS3 Access 5 Mb	Network Services	Monthly/Per Connection	$272.00	T210 - 5 Mb DS3
5 MB CGEN Infrastructure Connection	Ethernet Circuits - 5 Mb Ethernet	Network Services	Monthly/Per Connection	$272.00	T210 - 5 Mb Ether
5 MB CGEN Infrastructure Connection	Opt-E-Man Circuits - 5 Mb Opt-E-Man	Network Services	Monthly/Per Connection	$272.00	T210 - 5 Mb Opte
10 MB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 10 Mb ASE	Network Services	Monthly/Per Connection	$530.00	T213 - 10 Mb ASE
10 MB CGEN Infrastructure Connection	DS3 Circuits - MPLS DS3 Access 10 Mb	Network Services	Monthly/Per Connection	$530.00	T213 - 10 Mb DS3
10 MB CGEN Infrastructure Connection	Ethernet Circuits -10 Mb Ethernet	Network Services	Monthly/Per Connection	$530.00	T213 - 10 Mb Ether
10 MB CGEN Infrastructure Connection	Ethernet Circuits - 6 Mb Ethernet	Network Services	Monthly/Per Connection	$530.00	T213 - 6 Mb ether
10 MB CGEN Infrastructure Connection	Bonded T-1 Circuits - 4 Bonded T-1s 6.144 Mb	Network Services	Monthly/Per Connection	$530.00	T213 - 6.144 Mb
10 MB CGEN Infrastructure Connection	Ethernet Circuits - 7 Mb Ethernet	Network Services	Monthly/Per Connection	$530.00	T213 - 7 Mb ether
10 MB CGEN Infrastructure Connection	Bonded T-1 Circuits - 5 Bonded T-1s 7.680 Mb	Network Services	Monthly/Per Connection	$530.00	T213 - 7.680 Mb
10 MB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 8 Mb ASE	Network Services	Monthly/Per Connection	$530.00	T213 - 8 Mb ASE
10 MB CGEN Infrastructure Connection	Ethernet Circuits -8 Mb Ethernet	Network Services	Monthly/Per Connection	$530.00	T213 - 8 Mb Ether
10 MB CGEN Infrastructure Connection	Ethernet Circuits -9 Mb Ethernet	Network Services	Monthly/Per Connection	$530.00	T213 - 9 Mb ether
10 MB CGEN Infrastructure Connection	Bonded T-1 Circuits - 6 Bonded T-1s 9.216 Mb	Network Services	Monthly/Per Connection	$530.00	T213 - 9.216 Mb
20 MB CGEN Infrastructure Connection	Bonded T-1 Circuits - 8 Bonded T-1s 12.352 Mb	Network Services	Monthly/Per Connection	$832.00	T216 - 12.352 Mb
20 MB CGEN Infrastructure Connection	DS3 Circuits - MPLS DS3 Access 15 Mb	Network Services	Monthly/Per Connection	$832.00	T216 - 15 Mb MPLS
20 MB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 20 Mb ASE	Network Services	Monthly/Per Connection	$832.00	T216 - 20 Mb ASE
20 MB CGEN Infrastructure Connection	DS3 Circuits - MPLS DS3 Access 20 Mb	Network Services	Monthly/Per Connection	$832.00	T216 - 20 Mb DS3
20 MB CGEN Infrastructure Connection	Ethernet Circuits -20 Mb Ethernet	Network Services	Monthly/Per Connection	$832.00	T216 - 20 Mb ether
20 MB CGEN Infrastructure Connection	Opt-E-Man Circuits - 20 Mb Opt-E-Man	Network Services	Monthly/Per Connection	$832.00	T216 - 20 Mb Opte
50 MB CGEN Infrastructure Connection	DS3 Circuits - MPLS DS3 Access 25 Mb	Network Services	Monthly/Per Connection	$1,514.00	T219 - 25 Mb DS3
50 MB CGEN Infrastructure Connection	DS3 Circuits - MPLS DS3 Access 30 Mb	Network Services	Monthly/Per Connection	$1,514.00	T219 - 30 Mb DS3
50 MB CGEN Infrastructure Connection	Ethernet Circuits -30 Mb Ethernet	Network Services	Monthly/Per Connection	$1,514.00	T219 - 30 Mb Ether
50 MB CGEN Infrastructure Connection	Ethernet Circuits -40 Mb Ethernet	Network Services	Monthly/Per Connection	$1,514.00	T219 - 40 Mb Ether
50 MB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 50 Mb ASE	Network Services	Monthly/Per Connection	$1,514.00	T219 - 50 Mb ASE
50 MB CGEN Infrastructure Connection	Ethernet Circuits -50 Mb Ethernet	Network Services	Monthly/Per Connection	$1,514.00	T219 - 50 Mb Ether
50 MB CGEN Infrastructure Connection	DS3 Circuits - MPLS DS3 Access 50 Mb	Network Services	Monthly/Per Connection	$1,514.00	T219 - DS3 50 Mb
50 MB CGEN Infrastructure Connection	DS3 Circuits - MPLS DS3 Access 50 Mb	Network Services	Monthly/Per Connection	$1,514.00	T219 - DS3 50 Mb
100 MB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 100 Mb ASE	Network Services	Monthly/Per Connection	$2,273.00	T221 - 100 Mb ASE
100 MB CGEN Infrastructure Connection	Ethernet Circuits - 100 Mb Ethernet	Network Services	Monthly/Per Connection	$2,273.00	T221 - 100 Mb Ether
100 MB CGEN Infrastructure Connection	Opt-E-Man Circuits - 100 Mb Opt-E-Man	Network Services	Monthly/Per Connection	$2,273.00	T221 - 100 Mb Opte
100 MB CGEN Infrastructure Connection	Ethernet Circuits -60 Mb Ethernet	Network Services	Monthly/Per Connection	$2,273.00	T221 - 60 Mb Ether
100 MB CGEN Infrastructure Connection	Ethernet Circuits -70 Mb Ethernet	Network Services	Monthly/Per Connection	$2,273.00	T221 - 70 Mb Ether
100 MB CGEN Infrastructure Connection	Ethernet Circuits - 80 Mb Ethernet	Network Services	Monthly/Per Connection	$2,273.00	T221 - 80 Mb Ether
100 MB CGEN Infrastructure Connection	Ethernet Circuits - 90 Mb Ethernet	Network Services	Monthly/Per Connection	$2,273.00	T221 - 90 Mb Ether
500 MB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 150 Mb ASE	Network Services	Monthly/Per Connection	$3,030.00	T224 - 150 Mb ASE
500 MB CGEN Infrastructure Connection	Ethernet Circuits - 150 Mb Ethernet	Network Services	Monthly/Per Connection	$3,030.00	T224 - 150 Mb Ether
500 MB CGEN Infrastructure Connection	OC Access Circuits - 155 Mb OC3 Access	Network Services	Monthly/Per Connection	$3,030.00	T224 - 155 Mb OC3
500 MB CGEN Infrastructure Connection	Ethernet Circuits - 200 Mb Ethernet	Network Services	Monthly/Per Connection	$3,030.00	T224 - 200 Mb Ether
500 MB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 250 Mb ASE	Network Services	Monthly/Per Connection	$3,030.00	T224 - 250 Mb ASE
500 MB CGEN Infrastructure Connection	Ethernet Circuits - 250 Mb Ethernet	Network Services	Monthly/Per Connection	$3,030.00	T224 - 250 Mb Ether
500 MB CGEN Infrastructure Connection	Ethernet Circuits - 300 Mb Ethernet	Network Services	Monthly/Per Connection	$3,030.00	T224 - 300 Mb Ether
500 MB CGEN Infrastructure Connection	Ethernet Circuits - 400 Mb Ethernet	Network Services	Monthly/Per Connection	$3,030.00	T224 - 400 Mb Ether
500 MB CGEN Infrastructure Connection	Ethernet Circuits - 450 Mb Ethernet	Network Services	Monthly/Per Connection	$3,030.00	T224 - 450 Mb Ether
500 MB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 500 Mb ASE	Network Services	Monthly/Per Connection	$3,030.00	T224 - 500 Mb ASE
500 MB CGEN Infrastructure Connection	Ethernet Circuits - 500 Mb Ethernet	Network Services	Monthly/Per Connection	$3,030.00	T224 - 500 Mb Ether
500 MB CGEN Infrastructure Connection	Switched Ethernet Circuits - 500 Mb Switched Ethernet	Network Services	Monthly/Per Connection	$3,030.00	T224 - 500 Mb Switched Ether
1 GB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 1 Gb ASE	Network Services	Monthly/Per Connection	$3,835.00	T227 - 1 Gb ASE
1 GB CGEN Infrastructure Connection	Ethernet Circuits - 1 Gb Ethernet	Network Services	Monthly/Per Connection	$3,835.00	T227 - 1 Gb Ether
1 GB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 600 Mb ASE	Network Services	Monthly/Per Connection	$3,835.00	T227 - 600 Mb ASE
1 GB CGEN Infrastructure Connection	OC Access Circuits - 622 Mb OC12 Access	Network Services	Monthly/Per Connection	$3,835.00	T227 - 622 Mb OC12
1 GB CGEN Infrastructure Connection	Ethernet Circuits - 700 Mb Ethernet	Network Services	Monthly/Per Connection	$3,835.00	T227 - 700 Mb Ether
1 GB CGEN Infrastructure Connection	Ethernet Circuits - 800 Mb Ethernet	Network Services	Monthly/Per Connection	$3,835.00	T227 - 800 Mb Ether
1 GB CGEN Infrastructure Connection	Ethernet Circuits - 900 Mb Ethernet	Network Services	Monthly/Per Connection	$3,835.00	T227 - 900 Mb Ether
5 GB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 2 Gb ASE	Network Services	Monthly/Per Connection	$5,305.00	T230 - 2 Gb ASE
5 GB CGEN Infrastructure Connection	Ethernet Circuits - 2 Gb Ethernet	Network Services	Monthly/Per Connection	$5,305.00	T230 - 2 Gb Ether
5 GB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 2.5 Gb ASE	Network Services	Monthly/Per Connection	$5,305.00	T230 - 2.5 Gb ASE
5 GB CGEN Infrastructure Connection	OC Access Circuits - 2.5 Gb OC48 Access	Network Services	Monthly/Per Connection	$5,305.00	T230 - 2.5 Gb OC48
5 GB CGEN Infrastructure Connection	Ethernet Circuits - 2.5 Gb Ethernet	Network Services	Monthly/Per Connection	$5,305.00	T230 - 2.5 Mb Ether
5 GB CGEN Infrastructure Connection	Ethernet Circuits - 3 Gb Ethernet	Network Services	Monthly/Per Connection	$5,305.00	T230 - 3 Gb Ether
5 GB CGEN Infrastructure Connection	Ethernet Circuits - 3.5 Gb Ethernet	Network Services	Monthly/Per Connection	$5,305.00	T230 - 3.5 Gb Ether
5 GB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 4 Gb ASE	Network Services	Monthly/Per Connection	$5,305.00	T230 - 4 Gb ASE
5 GB CGEN Infrastructure Connection	Ethernet Circuits - 4 Gb Ethernet	Network Services	Monthly/Per Connection	$5,305.00	T230 - 4 Gb Ether
5 GB CGEN Infrastructure Connection	Ethernet Circuits - 4.5 Gb Ethernet	Network Services	Monthly/Per Connection	$5,305.00	T230 - 4.5 Gb Ether
5 GB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 5 Gb ASE	Network Services	Monthly/Per Connection	$5,305.00	T230 - 5 Gb ASE
5 GB CGEN Infrastructure Connection	Ethernet Circuits - 5 Gb Ethernet	Network Services	Monthly/Per Connection	$5,305.00	T230 - 5 Gb Ether
10 GB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 10 Gb ASE	Network Services	Monthly/Per Connection	$6,062.00	T233 - 10 Gb ASE
10 GB CGEN Infrastructure Connection	OC Access Circuits - 10 Gb OC192 Access	Network Services	Monthly/Per Connection	$6,062.00	T233 - 10 Gb OC192
10 GB CGEN Infrastructure Connection	Switched Ethernet Circuits - 10 Gb Switched Ethernet	Network Services	Monthly/Per Connection	$6,062.00	T233 - 10 Gb Switched Ether
10 GB CGEN Infrastructure Connection	Ethernet Circuits - 5.5 Gb Ethernet	Network Services	Monthly/Per Connection	$6,062.00	T233 - 5.5 Gb Ether
10 GB CGEN Infrastructure Connection	Ethernet Circuits - 6 Gb Ethernet	Network Services	Monthly/Per Connection	$6,062.00	T233 - 6 Gb Ether
10 GB CGEN Infrastructure Connection	Ethernet Circuits - 6.5 Gb Ethernet	Network Services	Monthly/Per Connection	$6,062.00	T233 - 6.5 Gb Ether
10 GB CGEN Infrastructure Connection	Ethernet Circuits - 7 Gb Ethernet	Network Services	Monthly/Per Connection	$6,062.00	T233 - 7 Gb Ether
10 GB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 7.5 Gb ASE	Network Services	Monthly/Per Connection	$6,062.00	T233 - 7.5 Gb ASE
10 GB CGEN Infrastructure Connection	Ethernet Circuits - 7.5 Gb Ethernet	Network Services	Monthly/Per Connection	$6,062.00	T233 - 7.5 Gb Ether
10 GB CGEN Infrastructure Connection	Ethernet Circuits - 8 Gb Ethernet	Network Services	Monthly/Per Connection	$6,062.00	T233 - 8 Gb Ether
10 GB CGEN Infrastructure Connection	Ethernet Circuits - 8.5 Gb Ethernet	Network Services	Monthly/Per Connection	$6,062.00	T233 - 8.5 Gb Ether
10 GB CGEN Infrastructure Connection	Ethernet Circuits - 9 Gb Ethernet	Network Services	Monthly/Per Connection	$6,062.00	T233 - 9 Gb Ether
10 GB CGEN Infrastructure Connection	EPL MAE Service ASE Circuits - 9.5 Gb ASE	Network Services	Monthly/Per Connection	$6,062.00	T233 - 9.5 Gb ASE
10 GB CGEN Infrastructure Connection	Ethernet Circuits - 9.5 Gb Ethernet	Network Services	Monthly/Per Connection	$6,062.00	T233 - 9.5 Gb Ether

Customer requesting WAN services is a two-step process that begins with the Customer submitting a Case/Request for a Design/Cost Estimate for WAN Connection.

Service Request Name	Link
WAN Connection Design/Cost Estimate Requesting WAN services is a two-step process that begins with the Customer submitting a Case/Request for a Design/Cost Estimate for WAN Connection. CDT will contact the Customer regarding the Case/Request and initiate a requirements gathering meeting if needed, and provide a Cost Estimate. Once the cost estimate is provided, the Customer submits a second Case/Request for a WAN Implementation, attaching the Cost Estimate. Please contact your Account Lead should you require assistance with the case/request process.	Order a WAN Connection Design and/or Cost Estimates
WAN Service Onboarding Step 1 – Requesting a New Network Design and Cost Estimate for WAN The Customer contacts their Account Lead if needed. The Customer submits a Case/Request for a New Network Design and Cost Estimate for WAN. A requirements gathering/design meeting will be scheduled, if needed and coordinated by CDT. Additional meetings may be scheduled until all information has been gathered and validated. Based on the requirements meeting(s), CDT attaches a Cost Estimate, to the Case/Request. The Case/Request will then be closed.	Order WAN Service Onboarding
WAN Service Onboarding Step 2 – Request to Implement WAN The Customer contacts their Account Lead if needed. The Customer submits a Case/Request for a New Network Design and Cost Estimate for WAN. A follow-up design meeting may be coordinated by CDT, depending on the complexity of the design or for clarification. CDT fulfillment teams will coordinate with the Customer and Telco Vendors to schedule and implement the design, test connectivity, and turn-up the remote site. The Case/Request will then be closed.	Order WAN Implementation

Service Option	Fulfillment Timeframe SLO	Notes/Dependencies
Network Cost Estimate for WAN	95% within 45 calendar days	Network Cost Estimate fulfillment timeframe is for the delivery of initial cost estimate and/or high-level network design for a single Telco vendor at one service/site location Based on complexity of customer department’s network design requirements Dependencies: Telco vendor response time No quote/services are needed from local exchange carrier Customer availability to attend design meetings with the appropriate technical staff Customer submission of accurate information/documentation Process includes: Customer Initiates Request - Customer submits request, completes questionnaire (Avg – 3 days) CDT Network Review – Network Support review/approve, gather additional information, and conduct internal meetings with Network Engineering as needed (Avg – 15 days) Customer and CDT Network Meeting – Network design and technical requirements meeting with customer and preparation of high-level network design/topology (Avg – 15 days) Vendor Quote Submission – CDT submit and receive telco quotes from selected vendor (Avg – 10 days) CDT Delivery and Customer Accepts – Network provide cost estimate and/or high-level network design to customer and customer accepts (Avg – 2 days)
ADD - Vendor Managed WAN	95% within 180 calendar days	Dependencies/Assumptions (applies to all add, change, move, and upgrade managed WAN requests) Availability and delivery of telco/vendor equipment No work/services needed from local exchange carrier No Individual Price Reduction (IPR) approval needed Site readiness Access/Signed lease to building Viable infrastructure/cabling (copper and/or fiber) ready to accept service No special permits/inspection and/or other vendor pricing needed Customer submission of accurate information and documentation (Cost Estimate and High-Level Network Design attached to the case) Installation timeframe is for only one service/site location Process includes: Customer Initiates Request – 1 Day Customer submits request with attached approved network design/cost estimate CDT Network Review & Submission to Telco Vendor - 8 Days Network Provisioning reviews, requests additional information, and conducts internal meetings with Network Engineering (as needed); once finalized, Network Provisioning will submit Form 20 to vendor to order service Telco Vendor (Circuit and Equipment Installation/Configuration) – 144 Days Receives and reviews request Schedules site survey to determine site readiness/viable infrastructure to deliver requested service/circuits Schedules WAN circuit delivery (installation & configuration) Schedules secondary site survey (if needed) Schedules delivery of WAN equipment Installs and configures WAN equipment, and test circuit Vendor notifies CDT of site readiness for LAN activation LAN Activation – 15 Days CDT Network Provisioning coordinates and schedules LAN activation with customer on the CDT router calendar CDT Network Engineering performs LAN activation, confirms connectivity, circuit stability, speed, and CDT monitoring tools can reach the network equipment CDT Create NSDM Record & Network Billing Profile – 7 Days Customer’s network connection/record is documented in NSDM network database to initiate billing Note: Date of LAN activation and customer acceptance is the billing start date CDT Delivery and Customer Accepts – 5 Days Network informs customer of completion and customer accepts ServiceNow resolution Note: Date of LAN activation and customer acceptance is the billing start date
MOVE, CHANGE, or UPGRADE - Vendor Managed WAN	95% within 125 calendar days	Process includes: Customer Initiates Request – 1 Day Customer submits request with attached approved network design/cost estimate CDT Network Review & Submission to Telco Vendor - 8 Days Network Provisioning reviews, requests additional information, and conducts internal meetings with Network Engineering (as needed); once finalized, Network Provisioning will submit Form 20 to vendor to order service Telco Vendor (Circuit and Equipment Change/Configuration) – 89 Days Receives and reviews request Schedules site survey to determine site readiness/viable infrastructure to deliver requested service/circuits Schedules WAN circuit delivery (installation & configuration) Schedules secondary site survey (if needed) Schedules delivery of WAN equipment Installs and configures WAN equipment, and test circuit Vendor notifies CDT of site readiness for LAN activation LAN Activation/Change – 15 Days CDT Network Provisioning coordinates and schedules LAN activation/change with customer on the CDT router calendar CDT Network Engineering performs LAN activation/change, confirms connectivity, circuit stability, speed, and CDT monitoring tools can reach the network equipment CDT Create NSDM Record & Network Billing Profile – 7 Days Customer’s network connection is updated in NSDM network database to initiate billing Note: Date of LAN activation and customer acceptance is the billing start date CDT Delivery and Customer Accepts – 5 Days Network informs customer of completion and customer accepts ServiceNow resolution Note: Date of LAN activation and customer acceptance is the billing start date
DELETE - Vendor Managed WAN	95% within 31 calendar days (Remove from monthly billing invoice) 95% within 120 calendar days (Network equipment removal from customer site)	Process includes: Customer Initiates Request – 1 Day Customer submits decommission request CDT Network Review & Submission to Telco Vendor - 8 Days Network Provisioning reviews, requests additional information, and conducts internal meetings with Network Engineering (as needed); once finalized, Network Provisioning will submit Form 20 to vendor to disconnect service Telco Vendor – 84 Days Receives and reviews decommission request Processes decommission request and disconnects circuit Schedules return and pickup of network equipment Vendor confirms return/pickup of equipment and stops billing on the circuit (However, the Telco will stop billing for service upon receipt of the network equipment and then issue a credit if necessary) LAN Decommission – 15 Days CDT Network Provisioning schedules circuit decommission on router calendar CDT Network Engineering removes circuit and router details from CDT monitoring tools CDT Update NSDM Record & Billing – 7 Days Customer’s network connection is updated in the NSDM network database to stop billing Note: CDT billing is discontinued 5 days after the Form 20 submission (However, the Telco will stop billing for service upon receipt of the network equipment and then issue a credit if necessary) CDT/Vendor confirmation and Customer Accepts – 5 Days Network informs customer of completion and customer accepts ServiceNow resolution Note: Not counted in total fulfillment timeframe as customer billing is already stopped when NSDM record is removed

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