California Government Enterprise Network (CGEN)

California Government Enterprise Network (CGEN)

The California Government Enterprise Network (CGEN) services is comprised of all network services provided by CDT such as: Vendor Managed WAN, SDWAN, FRS, DNS, VPN, CPI, etc.  These services provide statewide network access and deliver network traffic to CDT Customer headquarters sites, CDT hosting facilities, the Internet, other state agencies and departments, California counties, and external business partners. 

To request additional CGEN services and view rates, see CGEN Services & Rates.

CGEN also provides a connection to CENIC – The Corporation for Education Network Initiatives in California (CENIC) that operates the high capacity California Research and Education Network (CalREN).

CGEN (Vendor Managed WAN)

CGEN services provide the California State Government WAN connectivity through vendor-owned and managed equipment. The network access equipment is owned by CALNET vendors. The vendor will be responsible for the operation of these devices as well as the Wide Area Network (WAN). This is a “bundled” service and the vendor equipment includes the circuit, the router, and the telephone line with modem attached to each router for remote management (one measured business line). The vendor manages from the customer’s LAN to the vendor’s routers in the CDT iHubs. Customers can access the Internet, CDT facilities, customer servers, and applications hosted at CDT and other State departments. CDT is the owner-of-record and manages the provisioning of customer connectivity. Customers are still responsible for their own local area network (LAN).

CGEN employs Layer 3 advanced Multiple Protocol Label Switching (MPLS) which is any-to-any access and supports Quality of Service. Where applicable, Layer 2 transport can be used. CGEN is reliable, scalable, and secure and leverages the vendor’s ability to keep CGEN current with technology and industry standards.

CDT will continue to manage the network infrastructure that supports CGEN. This infrastructure includes two interface hubs (iHubs); each one being in a different geographic location and local access transport area (LATA) for diversity and fault tolerance. One is located in Sacramento and one in San Jose. The iHubs are the gateways to servers located at CDT and to the Internet.

  • 24 x 7 CDT Service Desk and vendor support coordination
  • Vendor network operations centers
  • Customer site WAN access
  • Customer access to services provided by CDT
  • Customer visibility into their CGEN resources
  • Access to customer-owned equipment at CDT facilities
  • Ability to access our Cloud providers including Microsoft Azure, Amazon Web Services, Google Cloud Platform, and Oracle Cloud Infrastructure
  • Supports inter-departmental shared services
  • Improved network security for departmental privacy
  • Internet access
  • Remote office access to services
  • Vendor-provided web portal and reports for each customer to monitor their own network connectivity, usage, and incidents
  • iHubs deliver customer traffic to customer servers and applications hosted at CDT
CDT is responsible for providing the infrastructure and core that the CALNET vendors can leverage to deliver access for Customer headquarters and remote sites.
 

Service Management Model

CGEN leverages CALNET vendor-managed service product offerings.  The CGEN Service bundle is a shared responsibility model, offering end-to-end WAN connectivity using vendor-owned routers at the customer edge, and vendor-owned circuits connecting to 2 CDT iHubs. The diagram below illustrates the CGEN Shared Responsibility Model:

 

Application Protocols

Application protocol services are available from the CALNET vendors. The following list identifies the protocols that are currently available.

  • Network layer encryption for Customer traffic that needs encryption and does not have encryption provided by the session endpoints.

Category 1.2 and 3 Network Services (CALNET 3)

The list below summarizes the CALNET vendors that can be used by each CGEN customer.

  • Category 1.2 MPLS VPN and Converged VoIP
    • AT&T
    • Comcast
    • NWN
    • Verizon
    • Zayo (formerly Electric Lightwave)
  • Category 3 Metropolitan Area Network (MAN) Ethernet
    • AT&T
    • Comcast
    • Cox
    • Lumen (formerly Level 3 or CenturyLink)
    • NWN
    • Verizon
    • Zayo (formerly Electric Lightwave)
  • Redundant connections to both CDT data centers are included in the cost for Category 1.2 and 3 Network Services so customers can plan a disaster recovery solution.

Category 20, 23, and 29 Network Services (CALNET DNCS)

The list below summarizes the CALNET vendors that can be used by each CGEN customer.

  • Category 20 MPLS Data Transport
    • AT&T
    • Comcast
    • Granite
    • Lumen (formerly Level 3 or CenturyLink)
    • NWN
    • Verizon
    • Zayo (formerly Electric Lightwave)
  • Category 23 Metropolitan Area Network (MAN) Ethernet
    • AT&T
    • Charter
    • Comcast
    • Granite
    • Lumen (formerly Level 3 or CenturyLink)
    • NWN
    • Verizon
    • Wave
    • Zayo (formerly Electric Lightwave)
  • Category 29 Converged VoIP Services
    • AT&T
    • Comcast
    • Granite
    • Lumen (formerly Level 3 or CenturyLink)
    • NWN
    • Verizon
    • Zayo (formerly Electric Lightwave)
  • Redundant connections to both CDT data centers are included in the cost for Category 20 so customers can plan a disaster recovery solution. 

Internet Access

Most of the State’s Internet access service is provided by the iHubs. The iHubs work together to provide a central point that coordinates the State’s Internet access over multiple service providers. The Internet Access service includes fundamental security measures designed to protect the State networks. The following are included in the CDT Internet access service:

  • Intrusion Detection Service
  • Intrusion Prevention Service
  • De-militarized Zone network segments

Generally, implementations that enforce Internet usage policy are implemented by CDT customers.

Security

CGEN includes the following security measures:

  • Customer sites are connected to a Customer’s virtual network which is isolated from all other Customer networks.
  • Virtual LAN technology used in the iHubs protects each Customer’s virtual network.
  • Since the network access device is managed by the CALNET vendor, sites requiring firewall functions should implement a separate device for that purpose. The firewall device can be Customer provided or CDT-provided.
  • CDT staff with access to Customer data receives appropriate background checks.
  • CDT Security Operations Center (SOC) monitors internet traffic 24×7.

For more information, see Security Services.

StageCDTCustomer
PlanningSchedule design meetings to determine customer requirements
Provide cost estimates
Submit ServiceNow request.
Provide requirements.
Participate in design meetings and provide the level of support needed by CDT.
ProvisioningProcess the form 20 for ordering services, coordinate and track all phases of implementation and keep the customer informed of progress along the way.Submit ServiceNow request.
Be available for building access, test, and turn-up.
Make any necessary LAN changes required for successful installation and assist with troubleshooting.
Support24 x 7 x 365 CDT Service Desk support for network connectivity.
Collaborate with customer and vendor partners for circuit/hardware troubleshooting and resolution.
Plan and augment network changes as needed with CDT.

Customers view the following using the Vendors’ web portal:
  • Router Configurations, current and historical
  • Progress of incident tickets
  • ChangesImplement changes either with a form 20 submission to the vendor or via the vendor’s portal, track and monitor the changes and keep the customer informed of progress along the way.Submit ServiceNow request to necessary changes, provide as much detail as possible. Be available to CDT throughout the change process.

    What is the charge for changes?

    Change Charges range from $42.50 to $500 depending on the type of change. Most basic router changes, such as ACL or routing changes, do not incur a Change Charge.

     

    Who do I call if I want to make a change in my CGEN network?

    Customers submit a WAN (Change) request via ServiceNow.

    Subscriptions to this service are available. 

    Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
    CGEN Infrastructure AdjustmentCGEN Other ServicesNetwork ServicesOne-Time/Per AdjustmentVariableT299
    DLWS AdjustmentCGEN Other ServicesNetwork ServicesOne-Time/Per AdjustmentVariableT590
    Encryption AdjustmentCGEN Other ServicesNetwork ServicesOne-Time/Per AdjustmentVariableT591

    CGEN Infrastructure

    Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
    T-1 CGEN Infrastructure ConnectionT-1 Circuits - 1024 Kbps T-1Network ServicesMonthly/Per Connection$77.00T204 - 1024 Kb
    T-1 CGEN Infrastructure ConnectionT-1 Circuits - 128 Kbps T-1Network ServicesMonthly/Per Connection$77.00T204 - 128 Kb
    T-1 CGEN Infrastructure ConnectionT-1 Circuits - 1536 Kbps T-1Network ServicesMonthly/Per Connection$77.00T204 - 1536 Kb
    T-1 CGEN Infrastructure ConnectionT-1 Circuits - 384 Kbps T-1Network ServicesMonthly/Per Connection$77.00T204 - 384 Kb
    T-1 CGEN Infrastructure ConnectionT-1 Circuits - 512 Kbps T-1Network ServicesMonthly/Per Connection$77.00T204 - 512 Kb
    T-1 CGEN Infrastructure ConnectionT-1 Circuits - 768 Kbps T-1Network ServicesMonthly/Per Connection$77.00T204 - 768 Kb
    2 MB CGEN Infrastructure ConnectionEthernet Circuits - 1 Mb EthernetNetwork ServicesMonthly/Per Connection$92.00T207 - 1Mb EtherUsing T207 for the 1 Mb infrastructure rate until new rate is developed.
    2 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 2 Mb ASENetwork ServicesMonthly/Per Connection$92.00T207 - 2 Mb ASE
    2 MB CGEN Infrastructure ConnectionEthernet Circuits - 2 Mb EthernetNetwork ServicesMonthly/Per Connection$92.00T207 - 2 Mb Ether
    5 MB CGEN Infrastructure ConnectionEthernet Circuits - 3 Mb EthernetNetwork ServicesMonthly/Per Connection$222.00T210 - 3 Mb ether
    5 MB CGEN Infrastructure ConnectionBonded T-1 Circuits - 2 Bonded T-1s 3.072 MbNetwork ServicesMonthly/Per Connection$222.00T210 - 3.072
    5 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 4 Mb ASENetwork ServicesMonthly/Per Connection$222.00T210 - 4 Mb ASE
    5 MB CGEN Infrastructure ConnectionEthernet Circuits - 4 Mb EthernetNetwork ServicesMonthly/Per Connection$222.00T210 - 4 Mb Ether
    5 MB CGEN Infrastructure ConnectionBonded T-1 Circuits - 3 Bonded T-1s 4.608 MbNetwork ServicesMonthly/Per Connection$222.00T210 - 4.608
    5 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 5 Mb ASENetwork ServicesMonthly/Per Connection$222.00T210 - 5 Mb ASE
    5 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 5 MbNetwork ServicesMonthly/Per Connection$222.00T210 - 5 Mb DS3
    5 MB CGEN Infrastructure ConnectionEthernet Circuits - 5 Mb EthernetNetwork ServicesMonthly/Per Connection$222.00T210 - 5 Mb Ether
    5 MB CGEN Infrastructure ConnectionOpt-E-Man Circuits - 5 Mb Opt-E-ManNetwork ServicesMonthly/Per Connection$222.00T210 - 5 Mb Opte
    10 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 10 Mb ASENetwork ServicesMonthly/Per Connection$432.00T213 - 10 Mb ASE
    10 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 10 MbNetwork ServicesMonthly/Per Connection$432.00T213 - 10 Mb DS3
    10 MB CGEN Infrastructure ConnectionEthernet Circuits -10 Mb EthernetNetwork ServicesMonthly/Per Connection$432.00T213 - 10 Mb Ether
    10 MB CGEN Infrastructure ConnectionEthernet Circuits - 6 Mb EthernetNetwork ServicesMonthly/Per Connection$432.00T213 - 6 Mb ether
    10 MB CGEN Infrastructure ConnectionBonded T-1 Circuits - 4 Bonded T-1s 6.144 MbNetwork ServicesMonthly/Per Connection$432.00T213 - 6.144 Mb
    10 MB CGEN Infrastructure ConnectionEthernet Circuits - 7 Mb EthernetNetwork ServicesMonthly/Per Connection$432.00T213 - 7 Mb ether
    10 MB CGEN Infrastructure ConnectionBonded T-1 Circuits - 5 Bonded T-1s 7.680 MbNetwork ServicesMonthly/Per Connection$432.00T213 - 7.680 Mb
    10 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 8 Mb ASENetwork ServicesMonthly/Per Connection$432.00T213 - 8 Mb ASE
    10 MB CGEN Infrastructure ConnectionEthernet Circuits -8 Mb EthernetNetwork ServicesMonthly/Per Connection$432.00T213 - 8 Mb Ether
    10 MB CGEN Infrastructure ConnectionEthernet Circuits -9 Mb EthernetNetwork ServicesMonthly/Per Connection$432.00T213 - 9 Mb ether
    10 MB CGEN Infrastructure ConnectionBonded T-1 Circuits - 6 Bonded T-1s 9.216 MbNetwork ServicesMonthly/Per Connection$432.00T213 - 9.216 Mb
    20 MB CGEN Infrastructure ConnectionBonded T-1 Circuits - 8 Bonded T-1s 12.352 MbNetwork ServicesMonthly/Per Connection$678.00T216 - 12.352 Mb
    20 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 15 MbNetwork ServicesMonthly/Per Connection$678.00T216 - 15 Mb MPLS
    20 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 20 Mb ASENetwork ServicesMonthly/Per Connection$678.00T216 - 20 Mb ASE
    20 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 20 MbNetwork ServicesMonthly/Per Connection$678.00T216 - 20 Mb DS3
    20 MB CGEN Infrastructure ConnectionEthernet Circuits -20 Mb EthernetNetwork ServicesMonthly/Per Connection$678.00T216 - 20 Mb ether
    20 MB CGEN Infrastructure ConnectionOpt-E-Man Circuits - 20 Mb Opt-E-ManNetwork ServicesMonthly/Per Connection$678.00T216 - 20 Mb Opte
    50 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 25 MbNetwork ServicesMonthly/Per Connection$1,234.00 T219 - 25 Mb DS3
    50 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 30 MbNetwork ServicesMonthly/Per Connection$1,234.00 T219 - 30 Mb DS3
    50 MB CGEN Infrastructure ConnectionEthernet Circuits -30 Mb EthernetNetwork ServicesMonthly/Per Connection$1,234.00 T219 - 30 Mb Ether
    50 MB CGEN Infrastructure ConnectionEthernet Circuits -40 Mb EthernetNetwork ServicesMonthly/Per Connection$1,234.00 T219 - 40 Mb Ether
    50 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 50 Mb ASENetwork ServicesMonthly/Per Connection$1,234.00 T219 - 50 Mb ASE
    50 MB CGEN Infrastructure ConnectionEthernet Circuits -50 Mb EthernetNetwork ServicesMonthly/Per Connection$1,234.00 T219 - 50 Mb Ether
    50 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 50 MbNetwork ServicesMonthly/Per Connection$1,234.00 T219 - DS3 50 Mb
    50 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 50 MbNetwork ServicesMonthly/Per Connection$1,234.00 T219 - DS3 50 Mb
    100 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 100 Mb ASENetwork ServicesMonthly/Per Connection$1,852.00 T221 - 100 Mb ASE
    100 MB CGEN Infrastructure ConnectionEthernet Circuits - 100 Mb EthernetNetwork ServicesMonthly/Per Connection$1,852.00 T221 - 100 Mb Ether
    100 MB CGEN Infrastructure ConnectionOpt-E-Man Circuits - 100 Mb Opt-E-ManNetwork ServicesMonthly/Per Connection$1,852.00 T221 - 100 Mb Opte
    100 MB CGEN Infrastructure ConnectionEthernet Circuits -60 Mb EthernetNetwork ServicesMonthly/Per Connection$1,852.00 T221 - 60 Mb Ether
    100 MB CGEN Infrastructure ConnectionEthernet Circuits -70 Mb EthernetNetwork ServicesMonthly/Per Connection$1,852.00 T221 - 70 Mb Ether
    100 MB CGEN Infrastructure ConnectionEthernet Circuits - 80 Mb EthernetNetwork ServicesMonthly/Per Connection$1,852.00 T221 - 80 Mb Ether
    100 MB CGEN Infrastructure ConnectionEthernet Circuits - 90 Mb EthernetNetwork ServicesMonthly/Per Connection$1,852.00 T221 - 90 Mb Ether
    500 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 150 Mb ASENetwork ServicesMonthly/Per Connection$2,469.00 T224 - 150 Mb ASE
    500 MB CGEN Infrastructure ConnectionEthernet Circuits - 150 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 150 Mb Ether
    500 MB CGEN Infrastructure ConnectionOC Access Circuits - 155 Mb OC3 AccessNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 155 Mb OC3
    500 MB CGEN Infrastructure ConnectionEthernet Circuits - 200 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 200 Mb Ether
    500 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 250 Mb ASENetwork ServicesMonthly/Per Connection$2,469.00 T224 - 250 Mb ASE
    500 MB CGEN Infrastructure ConnectionEthernet Circuits - 250 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 250 Mb Ether
    500 MB CGEN Infrastructure ConnectionEthernet Circuits - 300 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 300 Mb Ether
    500 MB CGEN Infrastructure ConnectionEthernet Circuits - 400 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 400 Mb Ether
    500 MB CGEN Infrastructure ConnectionEthernet Circuits - 450 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 450 Mb Ether
    500 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 500 Mb ASENetwork ServicesMonthly/Per Connection$2,469.00 T224 - 500 Mb ASE
    500 MB CGEN Infrastructure ConnectionEthernet Circuits - 500 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 500 Mb Ether
    500 MB CGEN Infrastructure ConnectionSwitched Ethernet Circuits - 500 Mb Switched EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 500 Mb Switched Ether
    1 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 1 Gb ASENetwork ServicesMonthly/Per Connection$3,125.00 T227 - 1 Gb ASE
    1 GB CGEN Infrastructure ConnectionEthernet Circuits - 1 Gb EthernetNetwork ServicesMonthly/Per Connection$3,125.00 T227 - 1 Gb Ether
    1 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 600 Mb ASENetwork ServicesMonthly/Per Connection$3,125.00 T227 - 600 Mb ASE
    1 GB CGEN Infrastructure ConnectionEthernet Circuits - 600 Mb EthernetNetwork ServicesMonthly/Per Connection$3,125.00 T227 - 600 Mb Ether
    1 GB CGEN Infrastructure ConnectionOC Access Circuits - 622 Mb OC12 AccessNetwork ServicesMonthly/Per Connection$3,125.00 T227 - 622 Mb OC12
    1 GB CGEN Infrastructure ConnectionEthernet Circuits - 700 Mb EthernetNetwork ServicesMonthly/Per Connection$3,125.00 T227 - 700 Mb Ether
    1 GB CGEN Infrastructure ConnectionEthernet Circuits - 800 Mb EthernetNetwork ServicesMonthly/Per Connection$3,125.00 T227 - 800 Mb Ether
    1 GB CGEN Infrastructure ConnectionEthernet Circuits - 900 Mb EthernetNetwork ServicesMonthly/Per Connection$3,125.00 T227 - 900 Mb Ether
    5 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 2 Gb ASENetwork ServicesMonthly/Per Connection$4,323.00 T230 - 2 Gb ASE
    5 GB CGEN Infrastructure ConnectionEthernet Circuits - 2 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 2 Gb Ether
    5 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 2.5 Gb ASENetwork ServicesMonthly/Per Connection$4,323.00 T230 - 2.5 Gb ASE
    5 GB CGEN Infrastructure ConnectionOC Access Circuits - 2.5 Gb OC48 AccessNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 2.5 Gb OC48
    5 GB CGEN Infrastructure ConnectionEthernet Circuits - 2.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 2.5 Mb Ether
    5 GB CGEN Infrastructure ConnectionEthernet Circuits - 3 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 3 Gb Ether
    5 GB CGEN Infrastructure ConnectionEthernet Circuits - 3.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 3.5 Gb Ether
    5 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 4 Gb ASENetwork ServicesMonthly/Per Connection$4,323.00 T230 - 4 Gb ASE
    5 GB CGEN Infrastructure ConnectionEthernet Circuits - 4 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 4 Gb Ether
    5 GB CGEN Infrastructure ConnectionEthernet Circuits - 4.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 4.5 Gb Ether
    5 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 5 Gb ASENetwork ServicesMonthly/Per Connection$4,323.00 T230 - 5 Gb ASE
    5 GB CGEN Infrastructure ConnectionEthernet Circuits - 5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 5 Gb Ether
    10 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 10 Gb ASENetwork ServicesMonthly/Per Connection$4,940.00 T233 - 10 Gb ASE
    10 GB CGEN Infrastructure ConnectionEthernet Circuits - 10 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 10 Gb Ether
    10 GB CGEN Infrastructure ConnectionOC Access Circuits - 10 Gb OC192 AccessNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 10 Gb OC192
    10 GB CGEN Infrastructure ConnectionSwitched Ethernet Circuits - 10 Gb Switched EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 10 Gb Switched Ether
    10 GB CGEN Infrastructure ConnectionEthernet Circuits - 5.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 5.5 Gb Ether
    10 GB CGEN Infrastructure ConnectionEthernet Circuits - 6 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 6 Gb Ether
    10 GB CGEN Infrastructure ConnectionEthernet Circuits - 6.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 6.5 Gb Ether
    10 GB CGEN Infrastructure ConnectionEthernet Circuits - 7 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 7 Gb Ether
    10 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 7.5 Gb ASENetwork ServicesMonthly/Per Connection$4,940.00 T233 - 7.5 Gb ASE
    10 GB CGEN Infrastructure ConnectionEthernet Circuits - 7.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 7.5 Gb Ether
    10 GB CGEN Infrastructure ConnectionEthernet Circuits - 8 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 8 Gb Ether
    10 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 9.5 Gb ASENetwork ServicesMonthly/Per Connection$4,940.00 T233 - 9.5 Gb ASE
    10 GB CGEN Infrastructure ConnectionEthernet Circuits - 9.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 9.5 Gb Ether

    Customer requesting WAN services is a two-step process that begins with the Customer submitting a Case/Request for a Design/Cost Estimate for WAN Connection.

    • CDT will contact the Customer regarding the Case/Request and initiate a requirements gathering meeting, if needed, and provide a Cost Estimate.
    • Once the cost estimate is provided, the Customer submits a second Case/Request for a WAN Implementation, attaching the Cost Estimate.

    Please contact your Account Lead should you require assistance with the case/request process.

    WAN Service Onboarding

    Step 1 – Requesting a New Network Design and Cost Estimate for WAN

    1. The Customer contacts their Account Lead if needed.
    2. The Customer submits a Case/Request for a New Network Design and Cost Estimate for WAN.
    3. A requirements gathering/design meeting will be scheduled, if needed and coordinated by CDT. Additional meetings may be scheduled until all information has been gathered and validated.
    4. Based on the requirements meeting(s), CDT attaches a Cost Estimate, to the Case/Request.
    5. The Case/Request will then be closed.

    Step 2 – Request to Implement WAN

    1. The Customer contacts their Account Lead if needed.
    2. The Customer submits a Case/Request for WAN implementation and must attach the Cost Estimate provided in Step 1.
    3. A follow-up design meeting may be coordinated by CDT, depending on the complexity of the design or for clarification.
    4. CDT fulfillment teams will coordinate with the Customer and Telco Vendors to schedule and implement the design, test connectivity, and turn-up the remote site.
    5. The Case/Request will then be closed.

    To request a Design and Cost Estimate for WAN.

    To request a WAN Implementation.

    Service OptionFulfillment Timeframe SLONotes/Dependencies
    Network Cost Estimate for WAN95% within 45 Days*
    *Calendar days
    Network Cost Estimate fulfillment timeframe is for the delivery of initial cost estimate and/or high-level network design for a single Telco vendor at one service/site location

    Based on complexity of customer department’s network design requirements
      Dependencies:
      • Telco vendor response time
      • No quote/services are needed from local exchange carrier
      • Customer availability to attend design meetings with the appropriate technical staff
      • Customer submission of accurate information/documentation

    Process includes:
    • Customer Initiates Request - Customer submits request, completes questionnaire (Avg – 3 days)
    • CDT Network Review – Network Support review/approve, gather additional information, and conduct internal meetings with Network Engineering as needed (Avg – 15 days)
    • Customer and CDT Network Meeting – Network design and technical requirements meeting with customer and preparation of high-level network design/topology (Avg – 15 days)
    • Vendor Quote Submission – CDT submit and receive telco quotes from selected vendor (Avg – 10 days)
    • CDT Delivery and Customer Accepts – Network provide cost estimate and/or high-level network design to customer and customer accepts (Avg – 2 days)
    ADD - Vendor Managed WAN95% within 180 Days*
    *Calendar days
    Dependencies/Assumptions (applies to all add, change, move, and upgrade managed WAN requests)
    • Availability and delivery of telco/vendor equipment
    • No work/services needed from local exchange carrier
    • No Individual Price Reduction (IPR) approval needed
    • Site readiness
      • Access/Signed lease to building
      • Viable infrastructure/cabling (copper and/or fiber) ready to accept service
      • No special permits/inspection and/or other vendor pricing needed

    • Customer submission of accurate information and documentation (Cost Estimate and High-Level Network Design attached to the case)
    • Installation timeframe is for only one service/site location


    Process includes:
    • Customer Initiates Request – 1 Day
      • Customer submits request with attached approved network design/cost estimate

    • CDT Network Review & Submission to Telco Vendor - 8 Days
      • Network Provisioning reviews, requests additional information, and conducts internal meetings with Network Engineering (as needed); once finalized, Network Provisioning will submit Form 20 to vendor to order service

    • Telco Vendor (Circuit and Equipment Installation/Configuration) – 144 Days
      • Receives and reviews request
      • Schedules site survey to determine site readiness/viable infrastructure to deliver requested service/circuits
      • Schedules WAN circuit delivery (installation & configuration)
      • Schedules secondary site survey (if needed)
      • Schedules delivery of WAN equipment
      • Installs and configures WAN equipment, and test circuit
      • Vendor notifies CDT of site readiness for LAN activation

    • LAN Activation – 15 Days
      • CDT Network Provisioning coordinates and schedules LAN activation with customer on the CDT router calendar
      • CDT Network Engineering performs LAN activation, confirms connectivity, circuit stability, speed, and CDT monitoring tools can reach the network equipment

    • CDT Create NSDM Record & Network Billing Profile – 7 Days
      • Customer’s network connection/record is documented in NSDM network database to initiate billing
      • Note: Date of LAN activation and customer acceptance is the billing start date

    • CDT Delivery and Customer Accepts – 5 Days
      • Network informs customer of completion and customer accepts ServiceNow resolution
      • Note: Date of LAN activation and customer acceptance is the billing start date
    MOVE, CHANGE, or UPGRADE - Vendor Managed WAN95% within 125 Days*
    *Calendar days
    Process includes:
    • Customer Initiates Request – 1 Day
      • Customer submits request with attached approved network design/cost estimate

    • CDT Network Review & Submission to Telco Vendor - 8 Days
      • Network Provisioning reviews, requests additional information, and conducts internal meetings with Network Engineering (as needed); once finalized, Network Provisioning will submit Form 20 to vendor to order service

    • Telco Vendor (Circuit and Equipment Change/Configuration) – 89 Days
      • Receives and reviews request
      • Schedules site survey to determine site readiness/viable infrastructure to deliver requested service/circuits
      • Schedules WAN circuit delivery (installation & configuration)
      • Schedules secondary site survey (if needed)
      • Schedules delivery of WAN equipment
      • Installs and configures WAN equipment, and test circuit
      • Vendor notifies CDT of site readiness for LAN activation

    • LAN Activation/Change – 15 Days
      • CDT Network Provisioning coordinates and schedules LAN activation/change with customer on the CDT router calendar
      • CDT Network Engineering performs LAN activation/change, confirms connectivity, circuit stability, speed, and CDT monitoring tools can reach the network equipment

    • CDT Create NSDM Record & Network Billing Profile – 7 Days
      • Customer’s network connection is updated in NSDM network database to initiate billing
      • Note: Date of LAN activation and customer acceptance is the billing start date

    • CDT Delivery and Customer Accepts – 5 Days
      • Network informs customer of completion and customer accepts ServiceNow resolution
      • Note: Date of LAN activation and customer acceptance is the billing start date
    DELETE - Vendor Managed WAN95% within 31-Days*
    (Remove from monthly billing invoice)



    95% within 120-Days*
    (Network equipment removal from customer site)

    *Calendar days
    Process includes:
    • Customer Initiates Request – 1 Day
      • Customer submits decommission request

    • CDT Network Review & Submission to Telco Vendor - 8 Days
      • Network Provisioning reviews, requests additional information, and conducts internal meetings with Network Engineering (as needed); once finalized, Network Provisioning will submit Form 20 to vendor to disconnect service

    • Telco Vendor – 84 Days
      • Receives and reviews decommission request
      • Processes decommission request and disconnects circuit
      • Schedules return and pickup of network equipment
      • Vendor confirms return/pickup of equipment and stops billing on the circuit (However, the Telco will stop billing for service upon receipt of the network equipment and then issue a credit if necessary)

    • LAN Decommission – 15 Days
      • CDT Network Provisioning schedules circuit decommission on router calendar
      • CDT Network Engineering removes circuit and router details from CDT monitoring tools

    • CDT Update NSDM Record & Billing – 7 Days
      • Customer’s network connection is updated in the NSDM network database to stop billing
      • Note: CDT billing is discontinued 5 days after the Form 20 submission (However, the Telco will stop billing for service upon receipt of the network equipment and then issue a credit if necessary)

    • CDT/Vendor confirmation and Customer Accepts – 5 Days**
      • Network informs customer of completion and customer accepts ServiceNow resolution
      • **Note: Not counted in total fulfillment timeframe as customer billing is already stopped when NSDM record is removed