California Government Enterprise Network (CGEN)

CGEN services provide the California State Government WAN connectivity through vendor owned and managed equipment. The vendor manages from the customer’s LAN to the vendor’s routers in the CDT iHubs. Customers can access the Internet, CDT facilities, customer servers and applications hosted at CDT and other State departments. CDT is the owner of record and manages the provisioning of customer connectivity. Customers are still responsible for their own local area network (LAN).

CGEN employs Layer 3 advanced Multiple Protocol Label Switching (MPLS) which is any-to-any access and supports Quality of Service. Where applicable, Layer 2 transport can be used. CGEN is reliable, scalable and secure and leverages the vendor’s ability to keep CGEN current with technology and industry standards.

CDT will continue to manage the network infrastructure that supports CGEN. This infrastructure includes two interface hubs (iHubs); each one being in a different geographic location and local access transport area (LATA) for diversity and fault tolerance. One is located in Sacramento and one in the Bay Area. A third iHub will be installed in a southern California LATA. The iHubs are the gateways to servers located at CDT and to the Internet.

The CGEN managed service is gradually replacing CSGNET. CSGNET is comprised of either CDT-owned or customer-owned access equipment and CDT  manages the WAN. Once all CSGNET customers are migrated to CGEN, CSGNET will be retired.

This offering is classified as a Current service.

N

Highlights

  • 24 x 7 CDT Service Desk and vendor support coordination
  • Vendor network operations centers
  • Customer site WAN access
  • Customer access to services provided by CDT
  • Customer visibility into their CGEN resources

 

  • Access to customer owned equipment at CDT facilities
  • Supports inter-departmental shared services
  • Improved network security for departmental privacy
  • Internet access

 

  • Remote office access to services
  • Vendor-provided web portal and reports for each customer to monitor their own network connectivity, usage, and incidents
  • iHubs deliver customer traffic to customer servers and applications hosted at CDT
CDT is responsible for providing an infrastructure and core that the CALNET vendors can leverage to deliver access for Customer headquarters and remote sites.
SERVICE MANAGEMENT MODEL

CGEN leverages CALNET vendor managed service product offerings.  The CGEN Service bundle is a shared responsibility model, offering end-to-end WAN connectivity using vendor-owned routers at the customer edge, and vendor-owned circuits connecting to 2 of 3 CDT iHubs. The diagram below illustrates the CGEN Share Responsibility Model:

APPLICATION PROTOCOLS

Application protocol services are available from the CALNET vendors. The following list identifies the protocols that are currently available.

  • DLSW (Data Link Switching) providing IBM SNA protocol support.
  • AppleTalk supporting earlier Apple network solutions.
  • IPX/SPX (Internetwork Packet Exchange/Sequenced Packet Exchange) supporting earlier Novell network solutions.
  • Network layer encryption for Customer traffic that needs encryption and does not have encryption provided by the session end points.
CATEGORY 1.2 AND 3 NETWORK SERVICES

The list below summarizes the CALNET vendors that can be used by each CGEN customer.

  • Category 1.2 MPLS VPN and Converged VoIP
    • AT&T
    • Comcast
    • Electric Lightwave (Zayo)
    • NWN
    • Verizon
  • Category 3 Metropolitan Area Network (MAN) Ethernet
    • AT&T
    • CenturyLink
    • Comcast
    • Cox
    • Electric Lightwave (Zayo)
    • Level 3
    • NWN
    • Verizon
  • Redundant connections to both CDT data centers are included in the cost for Category 1.2 and 3 Network Services so customers can plan a disaster recovery solution.
INTERNET ACCESS

Most of the State’s Internet access service is provided by the iHubs. The iHubs work together to provide a central point that coordinates the State’s Internet access over multiple service providers. The Internet Access service includes fundamental security measures designed to protect the State networks. The following are included in the CDT Internet access service:

  • Intrusion Detection Service
  • Intrusion Prevention Service
  • De-militarized Zone network segments

Generally, implementations that enforce Internet usage policy are implemented by CDT customers.

 

Security

CGEN includes the following security measures:

  • Customer sites are connected to a Customer’s virtual network which is isolated from all other Customer networks.
  • Virtual LAN technology used in the iHubs protects each Customer’s virtual network.
  • Since the network access device is managed by the CALNET vendor, sites requiring firewall functions should implement a separate device for that purpose. The firewall device can be Customer provided or CDT provided.
  • CDT staff with access to Customer data receives appropriate background checks.

For more information, see Security Services.

Changes to CGEN services fall into two categories; Billable requiring a Form 20 or Non-billable low impact. For Billable changes requiring a Form 20, Customers will follow the customary process of submitting a Service Request. However, the Customer should contact their Account Lead for directions on preparing the Service Request for efficient processing. For Non-billable changes, Customers can use the SRM System where they will find several template requests (listed below) for common changes.

  • Bandwidth Utilization Reporting
  • Device Management and Monitoring
  • IP Addressing
  • Network Route Statement
  • Vendor Web Portal / Tool Access
CDT RESPONSIBILITIES
  • The CDT Service Desk will coordinate incident resolution with the Customer and the vendor.
  • Layer 2 and 3 support.
CUSTOMER RESPONSIBILITIES
  • Customers have access to the vendors’ web portal to monitor the health of their network connections. Customers can view:
    • Router configurations, current and historical.
    • Progress of incident tickets.
  • The vendors will send automated emails to a Customer:
    • When an incident ticket is opened.
    • When an incident ticket is resolved.

Note: Customers are directed to go to the vendor’s portal to monitor activity on the incident ticket.

The CGEN Governance Board was established to ensure that governance of the network is effective and responsive to diverse departmental needs. As the technology and functional scope of CGEN evolves, the CGEN Board will review proposed network enhancements and upgrades for consistency with State strategic objectives and with customer network requirements. The CGEN Board represents the entities that use the network to ensure that it provides cost-effective services for California.

What is the charge for changes?

Change Charges range from $42.50 to $500 depending on the type of change. Most basic router changes, such as ACL or routing changes, do not incur a Change Charge.

What is the Retirement Fee and how long do I have to pay it?

The retirement fee is used to support CSGNet infrastructure during the state-wide migration to CGEN. The Retirement Fee will gradually decrease over time as CSGNet infrastructure is decommissioned.

How long will my migration take?

There are several steps to prepare for a migration to CGEN. The length depends upon the size and complexity of the Customer’s network. At the conclusion of preparation activities, Customers who only have a few sites could be done in as little as 120 days. Complex and/or large Customers could take up to six months. Customers can positively influence the duration of their migration by keeping the local contact information current and facilitating any required site work.

Who do I call if I want to make a change in my CGEN network?

Customers should contact their Account Lead to discuss and coordinate network changes.

Subscriptions to this service are available. Additional services may be referenced in the CDT Rates Appendix C – CGEN.

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CGEN Infrastructure

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
T-1 CGEN Infrastructure ConnectionT-1 Circuits - 1024 Kbps T-1Network ServicesMonthly/Per Connection$77.00T204 - 1024 Kb
T-1 CGEN Infrastructure ConnectionT-1 Circuits - 128 Kbps T-1Network ServicesMonthly/Per Connection$77.00T204 - 128 Kb
T-1 CGEN Infrastructure ConnectionT-1 Circuits - 1536 Kbps T-1Network ServicesMonthly/Per Connection$77.00T204 - 1536 Kb
T-1 CGEN Infrastructure ConnectionT-1 Circuits - 384 Kbps T-1Network ServicesMonthly/Per Connection$77.00T204 - 384 Kb
T-1 CGEN Infrastructure ConnectionT-1 Circuits - 512 Kbps T-1Network ServicesMonthly/Per Connection$77.00T204 - 512 Kb
T-1 CGEN Infrastructure ConnectionT-1 Circuits - 768 Kbps T-1Network ServicesMonthly/Per Connection$77.00T204 - 768 Kb
2 MB CGEN Infrastructure ConnectionEthernet Circuits - 1 Mb EthernetNetwork ServicesMonthly/Per Connection$92.00T207 - 1Mb EtherUsing T207 for the 1 Mb infrastructure rate until new rate is developed.
2 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 2 Mb ASENetwork ServicesMonthly/Per Connection$92.00T207 - 2 Mb ASE
2 MB CGEN Infrastructure ConnectionEthernet Circuits - 2 Mb EthernetNetwork ServicesMonthly/Per Connection$92.00T207 - 2 Mb Ether
5 MB CGEN Infrastructure ConnectionEthernet Circuits - 3 Mb EthernetNetwork ServicesMonthly/Per Connection$222.00T210 - 3 Mb ether
5 MB CGEN Infrastructure ConnectionBonded T-1 Circuits - 2 Bonded T-1s 3.072 MbNetwork ServicesMonthly/Per Connection$222.00T210 - 3.072
5 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 4 Mb ASENetwork ServicesMonthly/Per Connection$222.00T210 - 4 Mb ASE
5 MB CGEN Infrastructure ConnectionEthernet Circuits - 4 Mb EthernetNetwork ServicesMonthly/Per Connection$222.00T210 - 4 Mb Ether
5 MB CGEN Infrastructure ConnectionBonded T-1 Circuits - 3 Bonded T-1s 4.608 MbNetwork ServicesMonthly/Per Connection$222.00T210 - 4.608
5 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 5 Mb ASENetwork ServicesMonthly/Per Connection$222.00T210 - 5 Mb ASE
5 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 5 MbNetwork ServicesMonthly/Per Connection$222.00T210 - 5 Mb DS3
5 MB CGEN Infrastructure ConnectionEthernet Circuits - 5 Mb EthernetNetwork ServicesMonthly/Per Connection$222.00T210 - 5 Mb Ether
5 MB CGEN Infrastructure ConnectionOpt-E-Man Circuits - 5 Mb Opt-E-ManNetwork ServicesMonthly/Per Connection$222.00T210 - 5 Mb Opte
10 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 10 Mb ASENetwork ServicesMonthly/Per Connection$432.00T213 - 10 Mb ASE
10 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 10 MbNetwork ServicesMonthly/Per Connection$432.00T213 - 10 Mb DS3
10 MB CGEN Infrastructure ConnectionEthernet Circuits -10 Mb EthernetNetwork ServicesMonthly/Per Connection$432.00T213 - 10 Mb Ether
10 MB CGEN Infrastructure ConnectionEthernet Circuits - 6 Mb EthernetNetwork ServicesMonthly/Per Connection$432.00T213 - 6 Mb ether
10 MB CGEN Infrastructure ConnectionBonded T-1 Circuits - 4 Bonded T-1s 6.144 MbNetwork ServicesMonthly/Per Connection$432.00T213 - 6.144 Mb
10 MB CGEN Infrastructure ConnectionEthernet Circuits - 7 Mb EthernetNetwork ServicesMonthly/Per Connection$432.00T213 - 7 Mb ether
10 MB CGEN Infrastructure ConnectionBonded T-1 Circuits - 5 Bonded T-1s 7.680 MbNetwork ServicesMonthly/Per Connection$432.00T213 - 7.680 Mb
10 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 8 Mb ASENetwork ServicesMonthly/Per Connection$432.00T213 - 8 Mb ASE
10 MB CGEN Infrastructure ConnectionEthernet Circuits -8 Mb EthernetNetwork ServicesMonthly/Per Connection$432.00T213 - 8 Mb Ether
10 MB CGEN Infrastructure ConnectionEthernet Circuits -9 Mb EthernetNetwork ServicesMonthly/Per Connection$432.00T213 - 9 Mb ether
10 MB CGEN Infrastructure ConnectionBonded T-1 Circuits - 6 Bonded T-1s 9.216 MbNetwork ServicesMonthly/Per Connection$432.00T213 - 9.216 Mb
20 MB CGEN Infrastructure ConnectionBonded T-1 Circuits - 8 Bonded T-1s 12.352 MbNetwork ServicesMonthly/Per Connection$678.00T216 - 12.352 Mb
20 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 15 MbNetwork ServicesMonthly/Per Connection$678.00T216 - 15 Mb MPLS
20 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 20 Mb ASENetwork ServicesMonthly/Per Connection$678.00T216 - 20 Mb ASE
20 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 20 MbNetwork ServicesMonthly/Per Connection$678.00T216 - 20 Mb DS3
20 MB CGEN Infrastructure ConnectionEthernet Circuits -20 Mb EthernetNetwork ServicesMonthly/Per Connection$678.00T216 - 20 Mb ether
20 MB CGEN Infrastructure ConnectionOpt-E-Man Circuits - 20 Mb Opt-E-ManNetwork ServicesMonthly/Per Connection$678.00T216 - 20 Mb Opte
50 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 25 MbNetwork ServicesMonthly/Per Connection$1,234.00 T219 - 25 Mb DS3
50 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 30 MbNetwork ServicesMonthly/Per Connection$1,234.00 T219 - 30 Mb DS3
50 MB CGEN Infrastructure ConnectionEthernet Circuits -30 Mb EthernetNetwork ServicesMonthly/Per Connection$1,234.00 T219 - 30 Mb Ether
50 MB CGEN Infrastructure ConnectionEthernet Circuits -40 Mb EthernetNetwork ServicesMonthly/Per Connection$1,234.00 T219 - 40 Mb Ether
50 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 50 Mb ASENetwork ServicesMonthly/Per Connection$1,234.00 T219 - 50 Mb ASE
50 MB CGEN Infrastructure ConnectionEthernet Circuits -50 Mb EthernetNetwork ServicesMonthly/Per Connection$1,234.00 T219 - 50 Mb Ether
50 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 50 MbNetwork ServicesMonthly/Per Connection$1,234.00 T219 - DS3 50 Mb
50 MB CGEN Infrastructure ConnectionDS3 Circuits - MPLS DS3 Access 50 MbNetwork ServicesMonthly/Per Connection$1,234.00 T219 - DS3 50 Mb
100 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 100 Mb ASENetwork ServicesMonthly/Per Connection$1,852.00 T221 - 100 Mb ASE
100 MB CGEN Infrastructure ConnectionEthernet Circuits - 100 Mb EthernetNetwork ServicesMonthly/Per Connection$1,852.00 T221 - 100 Mb Ether
100 MB CGEN Infrastructure ConnectionOpt-E-Man Circuits - 100 Mb Opt-E-ManNetwork ServicesMonthly/Per Connection$1,852.00 T221 - 100 Mb Opte
100 MB CGEN Infrastructure ConnectionEthernet Circuits -60 Mb EthernetNetwork ServicesMonthly/Per Connection$1,852.00 T221 - 60 Mb Ether
100 MB CGEN Infrastructure ConnectionEthernet Circuits -70 Mb EthernetNetwork ServicesMonthly/Per Connection$1,852.00 T221 - 70 Mb Ether
100 MB CGEN Infrastructure ConnectionEthernet Circuits - 80 Mb EthernetNetwork ServicesMonthly/Per Connection$1,852.00 T221 - 80 Mb Ether
100 MB CGEN Infrastructure ConnectionEthernet Circuits - 90 Mb EthernetNetwork ServicesMonthly/Per Connection$1,852.00 T221 - 90 Mb Ether
500 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 150 Mb ASENetwork ServicesMonthly/Per Connection$2,469.00 T224 - 150 Mb ASE
500 MB CGEN Infrastructure ConnectionEthernet Circuits - 150 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 150 Mb Ether
500 MB CGEN Infrastructure ConnectionOC Access Circuits - 155 Mb OC3 AccessNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 155 Mb OC3
500 MB CGEN Infrastructure ConnectionEthernet Circuits - 200 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 200 Mb Ether
500 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 250 Mb ASENetwork ServicesMonthly/Per Connection$2,469.00 T224 - 250 Mb ASE
500 MB CGEN Infrastructure ConnectionEthernet Circuits - 250 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 250 Mb Ether
500 MB CGEN Infrastructure ConnectionEthernet Circuits - 300 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 300 Mb Ether
500 MB CGEN Infrastructure ConnectionEthernet Circuits - 400 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 400 Mb Ether
500 MB CGEN Infrastructure ConnectionEthernet Circuits - 450 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 450 Mb Ether
500 MB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 500 Mb ASENetwork ServicesMonthly/Per Connection$2,469.00 T224 - 500 Mb ASE
500 MB CGEN Infrastructure ConnectionEthernet Circuits - 500 Mb EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 500 Mb Ether
500 MB CGEN Infrastructure ConnectionSwitched Ethernet Circuits - 500 Mb Switched EthernetNetwork ServicesMonthly/Per Connection$2,469.00 T224 - 500 Mb Switched Ether
1 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 1 Gb ASENetwork ServicesMonthly/Per Connection$3,125.00 T227 - 1 Gb ASE
1 GB CGEN Infrastructure ConnectionEthernet Circuits - 1 Gb EthernetNetwork ServicesMonthly/Per Connection$3,125.00 T227 - 1 Gb Ether
1 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 600 Mb ASENetwork ServicesMonthly/Per Connection$3,125.00 T227 - 600 Mb ASE
1 GB CGEN Infrastructure ConnectionEthernet Circuits - 600 Mb EthernetNetwork ServicesMonthly/Per Connection$3,125.00 T227 - 600 Mb Ether
1 GB CGEN Infrastructure ConnectionOC Access Circuits - 622 Mb OC12 AccessNetwork ServicesMonthly/Per Connection$3,125.00 T227 - 622 Mb OC12
1 GB CGEN Infrastructure ConnectionEthernet Circuits - 700 Mb EthernetNetwork ServicesMonthly/Per Connection$3,125.00 T227 - 700 Mb Ether
1 GB CGEN Infrastructure ConnectionEthernet Circuits - 800 Mb EthernetNetwork ServicesMonthly/Per Connection$3,125.00 T227 - 800 Mb Ether
1 GB CGEN Infrastructure ConnectionEthernet Circuits - 900 Mb EthernetNetwork ServicesMonthly/Per Connection$3,125.00 T227 - 900 Mb Ether
5 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 2 Gb ASENetwork ServicesMonthly/Per Connection$4,323.00 T230 - 2 Gb ASE
5 GB CGEN Infrastructure ConnectionEthernet Circuits - 2 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 2 Gb Ether
5 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 2.5 Gb ASENetwork ServicesMonthly/Per Connection$4,323.00 T230 - 2.5 Gb ASE
5 GB CGEN Infrastructure ConnectionOC Access Circuits - 2.5 Gb OC48 AccessNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 2.5 Gb OC48
5 GB CGEN Infrastructure ConnectionEthernet Circuits - 2.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 2.5 Mb Ether
5 GB CGEN Infrastructure ConnectionEthernet Circuits - 3 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 3 Gb Ether
5 GB CGEN Infrastructure ConnectionEthernet Circuits - 3.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 3.5 Gb Ether
5 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 4 Gb ASENetwork ServicesMonthly/Per Connection$4,323.00 T230 - 4 Gb ASE
5 GB CGEN Infrastructure ConnectionEthernet Circuits - 4 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 4 Gb Ether
5 GB CGEN Infrastructure ConnectionEthernet Circuits - 4.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 4.5 Gb Ether
5 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 5 Gb ASENetwork ServicesMonthly/Per Connection$4,323.00 T230 - 5 Gb ASE
5 GB CGEN Infrastructure ConnectionEthernet Circuits - 5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,323.00 T230 - 5 Gb Ether
10 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 10 Gb ASENetwork ServicesMonthly/Per Connection$4,940.00 T233 - 10 Gb ASE
10 GB CGEN Infrastructure ConnectionEthernet Circuits - 10 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 10 Gb Ether
10 GB CGEN Infrastructure ConnectionOC Access Circuits - 10 Gb OC192 AccessNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 10 Gb OC192
10 GB CGEN Infrastructure ConnectionSwitched Ethernet Circuits - 10 Gb Switched EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 10 Gb Switched Ether
10 GB CGEN Infrastructure ConnectionEthernet Circuits - 5.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 5.5 Gb Ether
10 GB CGEN Infrastructure ConnectionEthernet Circuits - 6 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 6 Gb Ether
10 GB CGEN Infrastructure ConnectionEthernet Circuits - 6.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 6.5 Gb Ether
10 GB CGEN Infrastructure ConnectionEthernet Circuits - 7 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 7 Gb Ether
10 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 7.5 Gb ASENetwork ServicesMonthly/Per Connection$4,940.00 T233 - 7.5 Gb ASE
10 GB CGEN Infrastructure ConnectionEthernet Circuits - 7.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 7.5 Gb Ether
10 GB CGEN Infrastructure ConnectionEthernet Circuits - 8 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 8 Gb Ether
10 GB CGEN Infrastructure ConnectionEthernet Circuits - 8.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 8.5 Gb Ether
10 GB CGEN Infrastructure ConnectionEthernet Circuits - 9 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 9 Gb Ether
10 GB CGEN Infrastructure ConnectionEPL MAE Service ASE Circuits - 9.5 Gb ASENetwork ServicesMonthly/Per Connection$4,940.00 T233 - 9.5 Gb ASE
10 GB CGEN Infrastructure ConnectionEthernet Circuits - 9.5 Gb EthernetNetwork ServicesMonthly/Per Connection$4,940.00 T233 - 9.5 Gb Ether

CGEN OTech Support

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
OTech Support FeeNetwork ServicesNetwork ServicesMonthly/Per Connection$272.00T301

CGEN OPT E MAN/OPT E WAN Transport Fee

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
2 MB OEM/OEW Port ConnectionCGEN OPT E MAN/OPT E WAN Transport FeeNetwork ServicesMonthly/Per Connection$79.00T601
4 MB OEM/OEW Port ConnectionCGEN OPT E MAN/OPT E WAN Transport FeeNetwork ServicesMonthly/Per Connection$158.00T603
5 MB OEM/OEW Port ConnectionCGEN OPT E MAN/OPT E WAN Transport FeeNetwork ServicesMonthly/Per Connection$186.00T605
10 MB OEM/OEW Port ConnectionCGEN OPT E MAN/OPT E WAN Transport FeeNetwork ServicesMonthly/Per Connection$369.00T607
20 MB OEM/OEW Port ConnectionCGEN OPT E MAN/OPT E WAN Transport FeeNetwork ServicesMonthly/Per Connection$576.00T609
50 MB OEM/OEW Port ConnectionCGEN OPT E MAN/OPT E WAN Transport FeeNetwork ServicesMonthly/Per Connection$1,046.00 T611
100 MB OEM/OEW Port ConnectionCGEN OPT E MAN/OPT E WAN Transport FeeNetwork ServicesMonthly/Per Connection$1,573.00 T613
500 MB OEM/OEW Port ConnectionCGEN OPT E MAN/OPT E WAN Transport FeeNetwork ServicesMonthly/Per Connection$2,100.00 T615
1G OEM/OEW Port ConnectionCGEN OPT E MAN/OPT E WAN Transport FeeNetwork ServicesMonthly/Per Connection$2,618.00 T617
5G OEM/OEW Port ConnectionCGEN OPT E MAN/OPT E WAN Transport FeeNetwork ServicesMonthly/Per Connection$3,672.00 T619
10G OEM/OEW Port ConnectionCGEN OPT E MAN/OPT E WAN Transport FeeNetwork ServicesMonthly/Per Connection$4,191.00 T621
  1. The Customer contacts their Account Lead regarding changes to their network services.
  2. The Customer collaborates with CDT to determine if the Customer’s current network design and bandwidth is appropriate for their business needs.
  3. CDT will develop a CGEN design for the Customer including bandwidth and connection type for each location.
  4. CDT will develop a cost estimate based on the design, bandwidth and any additional Protocols Services or one-time costs.
  5. The Customer approves the design and cost estimate and submits a Service Request to CDT to proceed with provisioning the services.
  6. CDT manages the service provisioning. Customers are responsible for local area contacts for on-site activities.
  7. The Customer is provided training on vendor-provided monitoring and reporting tools.

Below are direct links to each of the Network and Telecommunications Service Requests.

Service Request NameLink
Bandwidth Utilization ReportOrder Bandwidth Utilization Report Now
Cloud Provider Interconnect (CPI)Order Cloud Provider Interconnect (CPI) Now
Device Management and MonitoringOrder Device Management and Monitoring Now
DNS ServicesOrderDNS Services Now
Fiber ServicesOrder Fiber Services Now
Firewall/ACLOrder Firewall/ACL Now
IP Addressing for CGENOrder IP Addressing for CGEN Now
LAN SupportOrder LAN Support Now
Network Routes/Router ConfigurationsOrder Network Routes/Router Configurations Now
New Network Design/Cost EstimateOrder New Network Design/Cost Estimate Now
Router Access List RequestOrder Router Access List Request Now
VPN AccessOrder VPN Access Now
WAN ConnectionOrder WAN Connection Now