Platform Hosting - Database - SQL

The California Department of Technology (CDT) provides services on a number of database management system (DBMS) technologies for various hardware and operating system platforms. CDT offers Microsoft (MS) SQL on leased equipment within our Tier III data center. 

MS SQL is available as an add-on component to Customers that subscribe to the Windows Platform Hosting services. 

SQL.

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Supported Software Versions

Version 2019Version 2022
Mainstream support ends: February 28, 2025Mainstream support ends: January 11, 2028
Extended support ends: January 8, 3030Extended support ends: January 11, 2033

  • CDT staff performs installation, patching, and product maintenance according to standard procedures and configurations.
  • CDT supports version(s) of MS SQL on the Windows platform.
  • CDT performs database backups on the following schedule:

WhatWhen
Full backupDaily
Transaction log backupEvery 3 hours, or custom
Backup retention28 days

  • The core business hours for CDT technical support are Monday through Friday 0800 – 1700. State holidays and mandated schedule alterations are observed and may impact staff availability.
  • The MS SQL Server maintenance window is Saturday from 7 am to 12 pm during which time patching or upgrades may occur.

MS SQL database options (depending on version), include but are not limited to:

  1. Database Engine Services
  2. Analysis Services
  3. Reporting Services
  4. Integration Services
  5. Master Data Services
  6. Machine Learning Services
  7. Business Intelligence Data Tools
  8. Connectivity Components
  9. Data Quality Tools
  10. Advanced Compression
  11. Advanced Security
  12. High Availability configurations – AlwaysOn, clustering, replication.
  13. Integration with Azure

The core business hours for CDT technical support are Monday through Friday from 0800 – 1700. State holidays and mandated schedule alterations are observed and may impact staff availability. After hours, on-call technical support may be requested through a Case/Request submitted 10 days prior to the requested date and may incur additional charges.

RoleCDTCustomer
Installation, upgrades, patches, fixes, and standard configurationX
Incident resolution associated to application configuration changesX
Manage contract and licensing for MS SQL or MySQL softwareX
Perform off-line scheduled database backupsX
Assist customers upon request to perform MS SQL or MySQL related tasksX
Monitor free disk space and alert customer when disk space is below threshold levels determined by the customerX
Maintain database and log backupsX
Create Database Administrator (DBA) user account(s)X
Monitor and tune MS SQL or MySQL softwareX
Review and recommend optional configurations that may enhance capacity and performance requirementsX
Perform MS SQL or MySQL version migrations and upgradesX
Maintain database administrative toolsX
Maintain MS SQL or MySQL software/configurationsX
Resolve database system problems or seek vendor support for issues through authorized escalation processesX
Design, develop, deploy, and test the database and maintain its interaction with application(s)X
Define database availability requirementsX
Document database design and application architectureX
Respond to threshold limit notifications provided by CDT staff with mitigating actionX
Maintain application and database statisticsX
Test new maintenance and software releases at user and application levelsX
Pay for additional charges for CDT intervention, troubleshooting and correction of unauthorized changes if incurredX
Create and maintain database objectsX
Load database data via access provided by CDTX
Application design, development, testing and migration adhering to supported software versionsX
Application code modificationsX
Provide scripts for custom MS SQL or MySQL configurations required by the applicationX
Maintain application development tools running on attached client(s)X
Ongoing monitoring of database growth in relation to disk spaceX
Identity database application related problems or database system problems and report themX
Notify CDT of application maintenance activities that cause an interruption of serviceX
CDT and the customer will work together to resolve any database application-level problemsXX
CDT will assist with data migrations within CDT environmentsXX

  • Customers are provided database owner (DBO) access or lower to their databases depending on their requirements. Application accounts must have specific roles and/or user permissions that are the lowest needed to perform application functions. Customers must follow CDT’s password complexity requirements.
  • MS SQL Server System Administration (SA) authority is restricted to CDT designated personnel. Customers may be granted temporary SA rights, post-installation, to their MS SQL Server during application installation and server refresh activities. If Customers require extended use of SA privileges, or implementations of transparent data encryption (TDE) and/or replication, an Information Security Exception Request must be submitted. Please follow the procedure outlined in Procedure 3502 – Information Security Exception Request and adhere to both the Standard 3132 – Midrange Database Security and Standard 3138 – System Administrator Standard.
  • A customer with granted SA rights must adhere to the following use restrictions. Failure to comply could result in access revocation.
    • Changing MS SQL configurations, only CDT staff are permitted to make changes.
    • Changing MS CDT scheduled jobs, only CDT staff are permitted to make changes.
    • Creating SQL Agent jobs, only CDT staff may create these jobs.
    • Creating user accounts must be performed by or coordinated, prior to creation, with CDT staff.
    • Creating databases must be performed by or coordinated, prior to creation, with CDT staff.
    • Changing the MS SQL Server Service Account is not permitted, this account is owned by CDT staff.
    • Changing the MS SQL System Administrator Account is not permitted, the account is owned by CDT staff.
    • Installing MS SQL Server and Components, only CDT staff are permitted to perform these installations.

CDT technical support change proposal/requests follow the established CDT Change Management process. CDT performs internal maintenance tasks during their Saturday maintenance window.

  • Customer changes require 2-week prior notification. Shorter periods may not always be accommodated.
  • Security-related changes adhere to the CDT Security Patching and Monitoring Standard.
  • CDT is available to advise and assist customers in formulating IT designs that will meet their business needs.
  • Customers should contact their Account Lead to engage architectural/engineering and design consulting services. Additional charges may be incurred.
  • Configuration changes made outside the scope of the service request which requires intervention, correction, or troubleshooting by CDT staff may incur additional charges.
  • Technology products must be within vendor supported versions to sustain availability and integrity. CDT tracks end-of-support and will inform Customers of the upgrade plan through CDT Account Leads.

The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.

Database Support

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Database LicenseTier 1-Database SupportDatabase SupportPer LicensePass-through + 2.71% CDT Processing FeeD101 - Tier 1 DatabasePlus the CDT Processing Fee of 2.71%
Tier 1 Database Support (SQL Server and MySQL)Tier 1-Database SupportDatabase SupportMonthly/Per Instance$600.00 M620
Database Instance Installation Set-up Fee for Database Support - Tier 1 (SQL Server and MySQL)Tier 1-Database SupportDatabase SupportOne-Time/Per Instance$390.00 M621
MS SQL Enterprise License Pack w/Software Assurance (Pack covers 2 cores, 4 core minimum required per server)Tier 1-Database SupportDatabase SupportMonthly/Per Pack$450.00 M636
MS SQL Standard License Pack w/Software Assurance (Pack covers 2 cores, 4 core minimum required per server)Tier 1-Database SupportDatabase SupportMonthly/Per Pack$117.00 M637
MS SQL Enterprise Software Assurance (Covers 2 cores, 4 core minimum required per server)Tier 1-Database SupportDatabase SupportMonthly/Per Pack$219.00 M638
MS SQL Standard Software Assurance (Covers 2 cores, 4 core minimum required per server)Tier 1-Database SupportDatabase SupportMonthly/Per Pack$57.00 M639

Shared SQL Server Databases

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Shared SQL Server Database - (Up to 1GB Database capacity)Shared SQL Server DatabasesMonthly/Per Database$250.00 M301
Shared SQL Server Database Set-up FeeShared SQL Server DatabasesOne-Time/Per Database$115.00 M304

Subscriptions to this service are available. 

To submit a Case/Request for a new database or database environment, please go to the Enterprise Services Delivery page.

 

Service Request NameLink
SQL and MySQL Services
Request to add/remove SQL or MySQL software instance on an existing server.
Order the Addition or Removal of SQL or MySQL Software Instance
Database Support
Non-Billable database maintenance activities for various products including ADABAS, DB2, IDMS, MySQL, Oracle and SQL.
Order Database Maintenance
Extended Software Version Support
This request is used to document the agreement between a customer and CDT to extend software usage, for products unsupported by CDT, for a specified time and cost.
Order Extended Software Version Support
SQL System Administration (SA) Rights
Used to request SQL SA rights and, optionally, Windows administrative credentials on a server managed by CDT.
Order SQL System Administration (SA) Rights