Platform Hosting - Database - SQL

The California Department of Technology (CDT) provides services on a number of database management system (DBMS) technologies for various hardware and operating system platforms. CDT offers Microsoft (MS) SQL on leased equipment within our Tier III data center. 

MS SQL is available as an add-on component to Customers that subscribe to the Windows Platform Hosting services. 

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Supported Software Versions

Version 2014Version 2016Version 2017
Mainstream support ends: July 2019Mainstream support ends: July 2021Mainstream support ends: October 2022
Extended support ends: July 2024
Extended support ends: July 2026Extended support ends: October 2027
  • CDT staff performs installation, patching and product maintenance according to standard procedures and configurations.
  • CDT supports version(s) of MS SQL on the Windows platform.
  • CDT performs database backups on the following schedule:

WhatWhen
Full backupDaily
Transaction log backupEvery 3 hours, or custom
Backup retention28 days

  • The core business hours for CDT technical support are Monday through Friday 0800 – 1700. State holidays and mandated schedule alterations are observed and may impact staff availability.
  • The MS SQL Server maintenance window is Saturday from 7 am to 12 pm during which time patching or upgrades may occur.

MS SQL database options (depending on version), include but are not limited to:

  1. Database Engine Services
  2. Analysis Services
  3. Reporting Services
  4. Integration Services
  5. Master Data Services
  6. Machine Learning Services
  7. Business Intelligence Data Tools
  8. Connectivity Components
  9. Data Quality Tools
  10. Advanced Compression
  11. Advanced Security
  12. High Availability configurations – AlwaysOn, clustering, replication.
  13. Integration with Azure

The core business hours for CDT technical support are Monday through Friday from 0800 – 1700. State holidays and mandated schedule alterations are observed and may impact staff availability.

After hours, on-call technical support may be requested through a service request submitted 10 days prior to the requested date and may incur additional charges.

RoleResponsibility
Installation, upgrades, patches, fixes, and standard configurationCDT
Incident resolution associated to application configuration changesCDT
Manage contract and licensing for MS SQL or MySQL softwareCDT
Perform off-line scheduled database backupsCDT
Assist customers upon request to perform MS SQL or MySQL related tasksCDT
Monitor free disk space and alert customer when disk space is below threshold levels determined by the customerCDT
Maintain database and log backupsCDT
Create Database Administrator (DBA) user account(s)CDT
Monitor and tune MS SQL or MySQL softwareCDT
Review and recommend optional configurations that may enhance capacity and performance requirementsCDT
Perform MS SQL or MySQL version migrations and upgradesCDT
Maintain database administrative toolsCDT
Maintain MS SQL or MySQL software/configurationsCDT
Resolve database system problems or seek vendor support for issues through authorized escalation processesCDT
Design, develop, deploy, and test the database and maintain its interaction with application(s)Customer
Define database availability requirementsCustomer
Document database design and application architectureCustomer
Respond to threshold limit notifications provided by CDT staff with mitigating actionCustomer
Maintain application and database statisticsCustomer
Test new maintenance and software releases at user and application levelsCustomer
Pay for additional charges for CDT intervention, troubleshooting and correction of unauthorized changes if incurredCustomer
Create and maintain database objectsCustomer
Load database data via access provided by CDTCustomer
Application design, development, testing and migration adhering to supported software versionsCustomer
Application code modificationsCustomer
Provide scripts for custom MS SQL or MySQL configurations required by the applicationCustomer
Maintain application development tools running on attached client(s)Customer
Ongoing monitoring of database growth in relation to disk spaceCustomer
Identity database application related problems or database system problems and report themCustomer
Notify CDT of application maintenance activities that cause an interruption of serviceCustomer
CDT and the customer will work together to resolve any database application-level problemsShared
CDT will assist with data migrations within CDT environmentsShared
  • Customers are provided database owner (DBO) access or lower to their databases depending on their requirements. Application accounts must have specific roles and/or user permissions that are the lowest needed to perform application functions. Customers must follow CDT’s password complexity requirements.
  • MS SQL Server System Administration (SA) authority is restricted to CDT designated personnel. Customers may be granted temporary SA rights, post-installation, to their MS SQL Server during application installation and server refresh activities. If Customers require extended use of SA privileges, or implementations of transparent data encryption (TDE) and/or replication, an Information Security Exception Request must be submitted. Please follow the procedure outlined in Procedure 3502 – Information Security Exception Request and adhere to both the Standard 3132 – Midrange Database Security and Standard 3138 – System Administrator Standard.
  • A customer with granted SA rights must adhere to the following use restrictions. Failure to comply could result in access revocation.
    • Changing MS SQL configurations, only CDT staff are permitted to make changes.
    • Changing MS CDT scheduled jobs, only CDT staff are permitted to make changes.
    • Creating SQL Agent jobs, only CDT staff may create these jobs.
    • Creating user accounts must be performed by or coordinated, prior to creation, with CDT staff.
    • Creating databases must be performed by or coordinated, prior to creation, with CDT staff.
    • Changing the MS SQL Server Service Account is not permitted, this account is owned by CDT staff.
    • Changing the MS SQL System Administrator Account is not permitted, the account is owned by CDT staff.
    • Installing MS SQL Server and Components, only CDT staff are permitted to perform these installations.

Information Security Exception Request

CDT Standard 3132 – Midrange Database Security.

CDT technical support change proposal/requests follow the established CDT Change Management process. CDT performs internal maintenance tasks during their Saturday maintenance window. Customer changes require 2-week prior notification. Shorter periods may not always be accommodated. Security-related changes adhere to the CDT Security Patching and Monitoring Standard. CDT is available to advise and assist customers in formulating IT designs that will meet their business needs. Customers should contact their Account Lead to engage architectural/engineering and design consulting services. Additional charges may be incurred.

Configuration changes made outside the scope of the service request which requires intervention, correction, or troubleshooting by CDT staff may incur additional charges.

Technology products must be within vendor supported versions to sustain availability and integrity. CDT tracks end-of-support and will inform Customers of the upgrade plan through CDT Account Leads.

Tier 1 Database Support

Service CodeService DescriptionUnit of MeasurementRateNotes
D101-PassCDT Processing Fee on Pass-through Products% of Direct Pass-Through Costs - Per Purchase Order Pass-through + 2.81% CDT Processing Fee
D101-SQL, my SQLDatabase LicensePer LicensePass-through + 2.81% CDT Processing Fee
M620Tier 1 Database Support (SQL Server and MySQL)Instance/Month$600.00
M621Database Instance Installation Set-up Fee for Database Support - Tier 1 (SQL Server and MySQL)One-Time/Instance$390.00
M636MS SQL Enterprise License Pack w/Software Assurance (Pack covers 2 cores, 4 core minimum required per server)Pack/Month$450.00
M637MS SQL Standard License Pack w/Software Assurance (Pack covers 2 cores, 4 core minimum required per server)Pack/Month$117.00
M638MS SQL Enterprise Software Assurance (Covers 2 cores, 4 core minimum required per server)Pack/Month$219.00
M639MS SQL Standard Software Assurance (Covers 2 cores, 4 core minimum required per server)Pack/Month$57.00

Shared SQL Server Databases

Service CodeService DescriptionUnit of MeasurementRateNotes
M301Shared SQL Server Database - (Up to 1GB Database capacity)Database/Month$250.00
M304Shared SQL Server Database Set-up Fee One-Time/Database$115.00

Subscriptions to this service are available. Rates may also be referenced in the CDT Rate Schedule.

To submit a service request for a new database or database environment, please go to the Enterprise Services Delivery page.

SQL and MySQL ServicesRequest to Add/Remove SQL or MySQL Software Instance on an Existing Server.Request an Add/Remove SQL or MySQL Software Instance Now
Database SupportNon-Billable Database maintenance activities for various products including ADABAS, DB2, IDMS, MySQL, Oracle and SQL.Request Database Maintenance Now
Extended Software Version SupportThis request is used to document the agreement between a customer and CDT to extend software usage, for products unsupported by CDT, for a specified time and cost.Request Extended Software Version Support Now
SQL System Admin (SA) RightsUsed to request SQL SA rights and, optionally, Windows administrative credentials on a server managed by CDT.Request SQL System Admin Rights Now