CDT provides information technology (IT) consulting services to assist Customers with developing IT hosting solutions to meet their program and business needs. As customers are implementing increasingly complex IT systems, timely consultation with CDT can help ensure project hosting success. In cases where system designs are composed of technologies beyond those currently available as CDT offerings, engagement of the consulting services becomes more imperative.
For example, consulting services may be useful early in a project’s lifecycle – during inception or assessment or later during alternative or procurement analysis. As a project moves into the procurement lifecycle and the bidding or negotiating phase, the effectiveness of consultation may provide helpful hosting insights. When the project is ready to host a system, consultation becomes centered on installation, configuration, and testing of the technology, and infrastructure items that may have been inadvertently omitted required hosting requirements. Finally, IT consultation may be necessary during construction and operations to assist with application troubleshooting, tuning, or performance monitoring.
Customers occasionally require additional support outside of normal business hours to accommodate installations, upgrades or during critical processing times. To satisfy that need, CDT has established a Standby Consulting service to assist our customers. The target response time during the requested period for Standby Support is 30 minutes from the time the Customer contacts the CDT Service Desk for support.
Customer requests for standby support must be submitted via a case/request a minimum of 10 days prior to the first requested standby date and must include the date(s), hour(s), and technical areas that need to be available for standby support. Cases/requests that do not follow this guideline may not receive the standard level of service, however CDT will make every reasonable effort to fulfill the customer’s request.
Standby support is charged at the appropriate hourly consulting rate based on the classification of the identified standby support staff, as detailed in the CDT Service Catalog. The customer is billed for 1 hour of consulting services for every 4 hours for each CDT employee on standby. If standby staff are called in to work, the Customer will be charged 4 hours of consulting services or actual number of hours worked, whichever is greater, for each CDT employee who reports for duty.
If a case/request for standby support services is cancelled by the customer less than three business days prior to the first requested standby date, a charge of two hours consulting services for each CDT employee that had been scheduled for standby may be imposed.
Subscriptions to this service are available.
Consulting services will be billed to the specific service code providing the consulting.
Service Description Service Identifier Product Name Unit of Measurement Rate Service Code Notes Consulting for Level 1 (IT Manager II) Level 1 Consulting Per Hour $130.00 G2xx - Consulting Consulting for Level 2 (IT Manager I, IT Supervisor II, IT Specialist II, IT Specialist I) Level 2 Consulting Per Hour $112.00 G3xx - Consulting Consulting for Level 3 (IT Supervisor I) Level 3 Consulting Per Hour $95.00 G4xx - Consulting Consulting for Level 4 (IT Technician, IT Associate) Level 4 Consulting Per Hour $82.00 G5xx - Consulting Travel and Materials ISA Information Security Audit Program Variable Pass-through G648 Telecommunications Procurement Consulting Consulting Per Hour $126.00 G7xx - Consulting