OCRBot Accessibility Assistance Tool

 

The California Department of Technology (CDT) offers a solution to assist California state entities with AB 434 accessibility compliance requirements for scanned Portable Document Format (PDF) documents posted online.

The Optical Character Recognition Bot (OCRBot) functionality makes the scanned PDF text:

  • Readable to assistive technologies, such as screen readers
  • Interactive
  • Searchable
  • Selectable 
  • All requestors will receive the OCRBot tool executable file for download and installation.
  • Requestors with a “.ca.gov” email domain will also receive the EverMap Autobatch Plug-in serial number.
  • If the “OCRBot Tool and Cognitive Service” option is selected, CDT will provide the OCRBot executable file, CDT Cognitive Service endpoint and service key, which are required for OCRBot use.
    • Use of CDT Cognitive Service will incur a cost. For more details view the Rates tab of this page.
  • If the “OCRBot Tool” option is selected, only the OCRBot executable file will be provided.  This option is for departments that have Microsoft Azure and would like to be billed based on their existing Azure Cognitive Service subscription.

Roles & Responsibilities can be found on the Vendor Hosted Service Standards page.

RoleResponsibility
Develop and maintain toolCDT
Deploy feature enhancementsCDT
Liaison between CDT and CustomersCDT
Respond to Customer requests and resolve incidentsCDT
Submit requests for OCRBot servicesCustomer
Download and install the OCRBot toolCustomer
Communicate feedback or recommended enhancements to CDTCustomer
Submit incidents in ServiceNowCustomer

  1.  Do I need to have a ServiceNow account to submit an OCRBot Request?
    • Yes.
  2.  Do I need multiple ServiceNow accounts to install OCRBot on multiple computers in my department?
    • Once you’ve completed a ServiceNow request and have received the required parameters, you can install and configure OCRBot on multiple computers in your department. Note, your department will be charged for all usage.
  3. Can CDT provide instructions on the OCRBot?
  4.  Can CDT provide a demonstration on the OCRBot?
  5.  Why did I receive a message pop-up “OCRBot – Enhanced Functionality Availability”?
    • OCRBot enhanced features are unavailable without Adobe Acrobat DC 2019.021.20058 or later, and the EverMap Plug-in.
  6.  Why did I receive a “Could not find file” error?
    • OCRBot cannot process password protected PDF files.
  7.  How do I get the free EverMap serial number?
    • If you have a “.ca.gov” email domain, you will receive the EverMap serial number as part of the ServiceNow OCRBot request. OCRBot ServiceNow Request Portal
  8.  Why does Adobe Acrobat pop up on the screen when OCRBot is running?
    • When OCRBot is running, Adobe Acrobat opens and closes as the tool processes each
      document.
  9.  Does OCRBot fully remediate PDF documents for ADA compliance?
    • No. Manual remediation is required to make the documents fully compliant.
  10.  Can the OCRBot tool automatically generate alt-text for images and pictures?
    • No.
  11.  Can OCRBot identify the signature in a document and tag it automatically?
    • No.
  12.  Does the OCRBot work for scanned PDFs and regular text in the same PDF document?
    • Yes.
  13.  Can I edit the PDF once processing is complete?
    • Yes.
  14. How do we confirm the accuracy of the OCR once it is done?
    • The only way to ensure 100% accuracy with the OCR text is to have a human compare the OCR’d text to the original.
  15.  Does OCRBot have a size limit in processing documents?
    • No.
  16.  Can the OCRBot improve previously OCR’d PDF documents?
    • Yes.
  17.  What should I do if OCRBot halts during processing the file?
    • Close Acrobat and resume.
  18.  Can I use my own Microsoft Azure Cognitive Service Endpoint and Service Key?
    • Yes.

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
OCRBot Accessibility AssistanceOCRBotOCRBot1,000 pages$2.24K704

Please direct service related questions to your Account Lead.

To Subscribe to the OCRBot Service, submit a Case/Request: Order Now