Off-Premises Cloud Services
The California Department of Technology (CDT) has expanded its Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) as Off-Premises Cloud Services. The providers are listed in the following table. These offerings empower Customers to leverage the industry’s most flexible, proven, and secure Cloud infrastructure and capitalize on key transformative technologies.
Ease of Use
Quick provisioning and hosting
Secure
Federal Risk and Authorization Management Program (FedRAMP) High or Moderate compliant
Cost-Effective
Pay only for what you consume
Reliable
Partnering with industry leaders in Cloud services
Scalable
Flexible virtual environment
Use the links listed below to learn more directly from the providers.
FedRAMP High Cloud Services
Vendor Service Type Reseller Executed Contract Available Offerings
Amazon Web Services (AWS) IaaS and PaaS Rackspace US, Inc. AWS FedRamp High Signed Contract (pdf) FedRAMP High (AWS Gov)
Microsoft Azure IaaS and PaaS Dell Marketing LP MS FedRamp High Signed Contract (pdf) FedRAMP High (GCC High)
Oracle Cloud Infrastructure (OCI) IaaS and PaaS Mythics, Inc Oracle FedRamp High Signed Contract (pdf) FedRAMP High (OCI Gov High)
FedRAMP Moderate Cloud Services
Vendor Service Type Reseller Executed Contract Available Offerings
Amazon Web Services (AWS) IaaS and PaaS Rackspace US, Inc. AWS FedRamp Moderate Signed Contract (pdf) FedRAMP Moderate (Commercial)
Microsoft Azure IaaS and PaaS Dell Marketing LP MS FedRamp Moderate Signed Contract (pdf) FedRAMP Moderate (GCC)
Google Cloud Platform (GCP) IaaS and PaaS InterVision Systems, LLC Google FedRAMP Moderate Signed Contract (pdf) FedRAMP Moderate (GCP)
Oracle Cloud Infrastructure (OCI) IaaS and Paas Mythics, Inc. Oracle FedRamp Moderate Signed Contract (pdf) FedRAMP Moderate (OCI Gov Moderate, [Unavailable currently])
NOTE: CDT does not provide support to departments subscribing to the Off-Premises Cloud at this time. To obtain migration assistance, please contact the selected cloud service provider for information on their migration services.
- Amazon AWS Support
- Google GCP Support
- Microsoft Azure Support
- Oracle Support
- Roles and Responsibilities
- Rates
- FAQs
- Request
- Cloud Training
Cloud customers that require external vendor support for Amazon Web Services (AWS) will directly contact AWS Customer support (24x7x365) to open support tickets.
Amazon AWS Customer Support can be accessed here: Amazon AWS Customer Support
Customers will be provided the option to open a ticket via a phone call, email, or chat. If a phone call is the selected option, a call will be immediately made to the customer-provided phone number. Upon answering, the customer will be placed into the appropriate queue based on their need or question area.
IMPORTANT! Please do not contact the CDT Service Desk for Off-Premises Cloud Service-related issues. Customers must open support tickets through the AWS management console.
NOTE: CDT does not provide support within a Customer’s virtual Cloud environment at this time.
Cloud customers that require external vendor support for Google CCP will directly contact Google CCP Customer support (24x7x365) to open support tickets.
Google CCP Customer Support can be accessed here: Google CCP Customer Support
Customers will be provided the option to open a ticket via a phone call, email, or chat. If a phone call is the selected option, a call will be immediately made to the customer-provided phone number. Upon answering, the customer will be placed into the appropriate queue based on their need or question area.
IMPORTANT! Please do not contact the CDT Service Desk for Off-Premises Cloud Service-related issues.
NOTE: CDT does not provide support within a Customer’s virtual Cloud environment at this time.
Customers must have Premier Support, Shared Premier Support, or an Azure support plan to access Microsoft Azure Support.
Azure support options can be referenced here: Microsoft Azure Support Options
Microsoft Premier Support can be accessed via phone at (800) 936-3100. Off-Premises Cloud customers should, if possible, route their Azure support issues through their existing Premier Support or Shared Premier Support contract.
IMPORTANT! Please do not contact the CDT service desk for Cloud service-related issues.
NOTE: CDT does not provide support within a Customer’s virtual Cloud environment at this time.
Cloud customers that require external vendor support for Oracle OCI will directly contact Oracle Customer Support (24x7x365) to open support tickets.
Oracle Customer Support can be accessed here: Oracle Customer Support
Customers will be provided the option to open a ticket via a phone call, email, or chat. If a phone call is the selected option, a call will be immediately made to the customer-provided phone number. Upon answering, the customer will be placed into the appropriate queue based on their need or question area.
IMPORTANT! Please do not contact the CDT Service Desk for Off-Premises Cloud service-related issues. Customers must open support tickets through the Oracle management console.
NOTE: CDT does not provide support within a Customer’s virtual Cloud environment at this time.
Role Responsibilities
Account Lead The Account Lead:
• Has knowledge of the Off-Premises Cloud Services
• Is responsible for answering customer’ questions about the Off-Premises Cloud services
• Provides assistance to the customer in submitting the Service Request (SR)
• Facilitates discussions between the customer and the vendors/CDT Cloud Support Team
Cloud Support Team The Cloud Support Team is responsible for:
• Gathering requirements from the customer to create the Government Cloud Account
• Providing the Government Cloud Account information to the Network team in order for Network to configure the connection via Cloud Provider InterConnect (CPI) when it is being used
• Working with the Cloud Service Provider to set up the customer tenant space
• Communicating tenant space readiness and access information to the customer
• Acting as the first point of contact should any account related issues arise.
The Cloud Support Engineer is not responsible for technical support in the customer’s Cloud environment as that falls under the Cloud Service Providers’ support services.
Cloud Service Provider (Vendor) The Cloud Service Provider is responsible for:
• Providing the tenant space requested
• Providing technical support services to the customer in their Cloud environment
• Responding to the customer and resolving issues in a timely manner when the customer opens support tickets with the Cloud Service Provider.
Network Service Management (if CPI is required) The Network Service Management is responsible for:
• Providing the cost estimate for CPI
Network Engineer (if CPI is required) The Network Engineer is responsible for:
• Configuring CPI for the customer
Working with the customer to allot the IP address space for Off-Premises Cloud if the customer decides to route their traffic through Public VRF.
The cost of these services varies, depending on the service offerings and the selected cloud service provider. The Government Cloud discounted rates are:
Cloud Provider | FedRAMP Rating | Instance Type | Rate | Rate Type |
---|---|---|---|---|
Amazon Web Services (AWS) | Moderate | Standard | 6.92% | Net Discount |
Amazon Web Services (AWS) | Moderate | Reserved | 6.92% | Net Discount |
Amazon Web Services (AWS) | High | Standard | 6.92% | Net Discount |
Amazon Web Services (AWS) | High | Reserved | 6.92% | Net Discount |
Microsoft Azure | Moderate | Standard | 9.57% | Net Discount |
Microsoft Azure | Moderate | Reserved | 0.43% | Net Premium |
Microsoft Azure | High | Standard | 6.57% | Net Discount |
Microsoft Azure | High | Reserved | 0.43% | Net Premium |
Oracle Cloud Infrastructure (OCI) | High | Standard | 0.08% | Net Premium |
Google Cloud Platform (GCP) | Moderate | Standard | 4.83% | Net Discount |
The CDT administrative fee has been included. After services have begun, CDT will invoice Customers in arrears monthly for Amazon and Google, and quarterly for Microsoft and Oracle services. Customers should reference the cloud provider portals for additional pricing details on the Off-Premises Cloud IaaS/PaaS service offerings.
For Microsoft Azure Government Cloud, visit https://azure.microsoft.com/en-us/overview/clouds/government/. In addition, you may need to consult with your Network team to set aside an IP address range to assign to instances in your to-be Cloud environment. For small organizations, a /24 subnet is recommended. For larger organizations, a /22 subnet should be adequate. The service request for Off-Premises Cloud services on Remedy will ask about this IP range. Since this will be your self-managed infrastructure, you may also need to consider capacity for patching servers, applying security measures, and maintaining firewalls on your own, as if it is to operate your own data center. Sensitive information requires special precautions to protect from unauthorized use, access, disclosure, modification, loss or deletion. Azure customers must have Premier Support, Shared Premier Support, or an Azure support plan to access Microsoft Azure Support. Azure support options can be referenced here: https://azure.microsoft.com/en-us/support/plans/. To obtain migration assistance, please contact the selected Cloud Service Provider for information on their migration services.How do I inquire about Off-Premises Cloud Services?
Where do I find my Account Lead contact information?
Do I need to include a Cost Estimate in the Service Request?
Can I move my existing Cloud account/subscription to the Off-Premises Cloud offered via CDT?
What services are offered within the Off-Premises Cloud through CDT?
If I’m not sure which services to consume or which solutions are available for my system, who do I contact?
What do I need to consider before submitting a service request for Off-Premises Cloud services?
Who needs to subscribe to Cloud Provider InterConnect (CPI)?
What is Confidential and Sensitive Data?
Where can I find the rates for Cloud Provider InterConnect (CPI) service?
Will Jumpstart training be provided?
Does CDT provide technical support in the customer’s Cloud environment?
How do I view Billing information of the services consumed?
Who do I contact regarding the Billing process?
I would like to know more about the Cloud Provider InterConnect (CPI) service, how do I obtain further information?
Customer enrollment into the Off-Premises Cloud IaaS or PaaS will begin with the Customer’s CDT Account Lead.
ENROLLMENT IN OFF-PREMISES CLOUD – IaaS/PaaS
- The customer contacts their Account Lead regarding Off-Premises Cloud IaaS/PaaS
- The customer submits a Case/Request to CDT
- Select Infrastructure Services
- Select Off-Premises Cloud Services
- Upon receipt of the Case/Request, the CDT Cloud Support Team will be in contact with the customer to gather additional information, if needed, and answer questions
- An Enterprise Account/Subscription will be created by the CDT Cloud Support Team
- Once the Enterprise Account has been created, the CDT Cloud Support Team will provide the customer with login instructions
- If the customer has signed up for Cloud Provider InterConnect (CPI), the customer provides the Enterprise Account/Subscription ID to the CDT Network Team for configuration purposes
Service Request Name Link
Off-Premises Cloud IaaS/PaaS
If customers choose to use Microsoft Express Route or AWS Direct Connect, they will also need to subscribe to CDT’s Cloud Provider Interconnect (CPI) service. Customers should contact their CDT Account Lead or submit a separate request for a CPI service cost estimate.
If you have questions or need further clarification, please contact your CDT Account Lead by using the Account Lead Directory, or call Customer Engagement at (916) 431-5390.Order Off-Premises Cloud Iaas/Paas Services
- CSP Jumpstart classes by AWS and Azure (offered periodically)
- PACe E-Learning (Search under ‘IT Professional Certifications’)
- AWS SysOps Associate
- AWS Solution Architecture Associate
- Microsoft Azure Developing Solutions
- Microsoft Azure Architecting Solutions
- Microsoft Azure Implementing Infrastructure Solutions
- AWS
- Azure
- Google – https://cloud.google.com/compute/docs
- Oracle – https://education.oracle.com/learning-explorer