Off-Premises Cloud Services

The California Department of Technology (CDT) has expanded its Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) as Off-Premises Cloud Services.  The providers are Amazon Web Services (AWS), Microsoft Azure, and IaaS Government Cloud with IBM. These offerings empower Customers to leverage the industry’s most flexible, proven, and secure Cloud infrastructure and capitalize on key transformative technologies.

Use the links listed below to learn more directly from the providers.

Off-Premises Cloud ServiceAmazon Web Services (AWS)Microsoft Azure
FedRAMP High Cloud ServicesGovernmentGovernment
Service TypeIaaS and PaaSIaaS and PaaS
ResellerJHC TechnologyDell Marketing LP
ContractsIaaS-PaaS Contract 1-17-70-50A (PDF)IaaS-PaaS-Contract-1-17-70-50A-JHC (PDF)
Off-Premises Cloud ServiceAmazon Web Services (AWS)Microsoft AzureIBM
FedRAMP Moderate Cloud ServicesGovernment and CommercialGovernment and CommercialGovernment
Service TypeIaaS and PaaSIaaS and PaaSIaaS
ResellerJHC TechnologyDell Marketing LPN/A
Available OfferingsAWSMicrosoft AzureSoftlayer Federal Cloud
Contracts1-18-70-51B
Cal eProcure Contract for AWS
1-18-70-51C
Cal eProcure Contract for Microsoft Azure
1-18-70-51A
Cal eProcure Contract for IBM Softlayer Federal Cloud

Ease of Use

Quick provisioning and hosting

Secure

Federal Risk and Authorization Management Program (FedRAMP) High or Moderate compliant

Cost-Effective

Pay only for what you consume

Reliable

Partnering with industry leaders in Cloud services

Scalable

Flexible virtual environment

NOTE:  CDT does not provide support to departments subscribing to the Off-Premises Cloud at this time. To obtain migration assistance, please contact the selected cloud service provider for information on their migration services.

Cloud customers that require external vendor support for Amazon Web Services to open support tickets will directly contact AWS Customer support (24x7x365).

Amazon AWS Customer Support can be accessed here:  http://docs.aws.amazon.com/awssupport/latest/user/getting-started.html

Customers will be provided the option to open a ticket via a phone call, email, or chat.  If a phone call is the selected option, a call will be immediately made to the customer provided phone number. Upon answering, the customer will be placed into the appropriate queue based on their need or question area.

IMPORTANT!  Please do not contact the CDT Service Desk for Off-Premises Cloud Service related issues.  Customers must open support tickets through the AWS management console.

NOTE:  CDT does not provide support within a Customer’s virtual Cloud environment at this time.

Contact information for the IBM Service Desk will be provided soon. Until then, questions can be directed to the two technical representatives below.

John Popham      916-284-1994      jpopham@ibm.com

Morgan Lidey      214-442-0600      mlidey@us.ibm.com

IMPORTANT!  Please do not contact the CDT service desk for Cloud Service related issues.

NOTE:  CDT does not provide support within a Customer’s virtual Cloud environment at this time.

Customers must have Premier Support, Shared Premier Support, or an Azure support plan to access Microsoft Azure Support. Azure support options can be referenced here:  https://azure.microsoft.com/en-us/support/plans/

Microsoft Premier Support can be accessed via phone at (800) 936-3100. Off-Premises Cloud customers should, if possible, route their Azure support issues through their existing Premier Support or Shared Premier Support contract.

IMPORTANT!  Please do not contact the CDT service desk for Cloud Service related issues.

NOTE:  CDT does not provide support within a Customer’s virtual Cloud environment at this time.

RoleResponsibilities
Account LeadThe Account Lead:
• Has knowledge of the Off-Premises Cloud Services
• Is responsible for answering customer’ questions about the Off-Premises Cloud services
• Provides assistance to the customer in submitting the Service Request (SR)
• Facilitates discussions between the customer and the vendors/CDT Cloud Support Team
Cloud Support TeamThe Cloud Support Team is responsible for:
• Gathering requirements from the customer to create the Government Cloud Account
• Providing the Government Cloud Account information to the Network team in order for Network to configure the connection via Cloud Provider InterConnect (CPI) when it is being used
• Working with the Cloud Service Provider to set up the customer tenant space
• Communicating tenant space readiness and access information to the customer
• Acting as the first point of contact should any account related issues arise.
The Cloud Support Engineer is not responsible for technical support in the customer’s Cloud environment as that falls under the Cloud Service Providers’ support services.
Cloud Service Provider (Vendor)The Cloud Service Provider is responsible for:
• Providing the tenant space requested
• Providing technical support services to the customer in their Cloud environment
• Responding to the customer and resolving issues in a timely manner when the customer opens support tickets with the Cloud Service Provider.
Network Service Management (if CPI is required)The Network Service Management is responsible for:
• Providing the cost estimate for CPI
Network Engineer (if CPI is required)The Network Engineer is responsible for:
• Configuring CPI for the customer
Working with the customer to allot the IP address space for Off-Premises Cloud if the customer decides to route their traffic through Public VRF.

The cost of these services varies, depending on the service offerings and the selected cloud service provider.

Discount rates for Amazon AWS are 2.92%, Microsoft Azure are 9.57%, and IBM are 1.92% off of the Cloud Service Provider (CSP) Government Cloud rates. The CDT administrative fee has been included.

After services have begun, CDT will invoice Customers in arrears monthly for Amazon and IBM, and quarterly for Microsoft services.

Customers should reference Amazon Web Services (AWS), Microsoft Azure or IBM portals for additional pricing details on the Off-Premises Cloud IaaS/PaaS service offerings.

How do I inquire about Off-Premises Cloud Services?

Customers interested in the Off-Premises Cloud IaaS or PaaS services can contact their CDT Account Lead for more information. The Account Lead will assist the customers in the Service Request process.

Where do I find my Account Lead contact information?

To look up your Account Lead, please go to http://cdt.ca.gov/account-lead-lookup/. If you do not have an Account Lead at this time, call Customer Engagement at (916) 431-5390.

Do I need to include a Cost Estimate in the Service Request?

There is no cost estimate required for this service. A committed budgetary amount is only for information. There will be no deposit amount. The customers will be charged for what they consumed.

Where can I find the rates for Off-Premises Cloud services?

Rates for each Cloud service can be found at the Cloud Service Providers’ websites. For AWS GovCloud services, refer to their Pricing page at https://aws.amazon.com/govcloud-us/pricing/. For Azure Government Cloud services, refer to their Pricing page at https://azure.microsoft.com/en-us/pricing/.

 

 

 

 

For an additional discount with CDT, refer to our Service Catalog at http://cdt.ca.gov/services/off-premisescloud/ and select the Rates tab.

What is the contract number for Off-Premises Cloud services?

The contract number with Amazon Web Services through JHC Technology is IaaS-PaaS Contract 1-17-70-50A. The contract number with Microsoft Azure through Dell Marketing LP is IaaS-PaaS Contract 1-17-70-50B.

Can I move my existing Cloud account/subscription to the Off-Premises Cloud offered via CDT?

Accounts/subscriptions can be transferred from Government Cloud to Government Cloud, Commercial Cloud to Government Cloud, or Commercial Cloud to Commercial Cloud. With Government-to-Government transfers, it is a simple switch to point the existing account/subscription billing to Off-Premises Cloud offered via CDT. No data migration is needed. With Commercial-to-Government transfers, there is no direct transfer because Government Cloud is isolated from Commercial Cloud. In this case, a brand new Government Cloud account/subscription under CDT’s contract will be created for the customer, and the customer will need to migrate their existing environment to the new Government Cloud environment. CDT may offer Commercial Cloud in the future, which will make Commercial-to-Commercial transfers as easy as a simple switch.

What services are offered within the Off-Premises Cloud through CDT?

For Amazon Web Services GovCloud, visit https://aws.amazon.com/govcloud-us/.

For Microsoft Azure Government Cloud, visit https://azure.microsoft.com/en-us/overview/clouds/government/.

If I’m not sure which services to consume or which solutions are available for my system, who do I contact?

Customers are encouraged to contact the Cloud Service Providers directly for inquiries about Cloud solutions. Please contact the AWS team at AWSCATeam@state.ca.gov or the Azure team at AzureCloudCATeam@state.ca.gov.

What do I need to consider before submitting a service request for Off-Premises Cloud services?

 If you need technical advice, please contact the Cloud Service Providers directly prior to submitting the service request.  You can reach AWS technical advisors at AWSCATeam@state.ca.gov or Azure technical advisors at AzureCloudCATeam@state.ca.gov.

In addition, you may need to consult with your Network team to set aside an IP address range to assign to instances in your to-be Cloud environment.  For small organizations, a /24 subnet is recommended.  For larger organizations, a /22 subnet should be adequate.  The service request for Off-Premises Cloud services on Remedy will ask about this IP range.

Since this will be your self-managed infrastructure, you may also need to consider capacity for patching servers, applying security measures, and maintaining firewalls on your own, as if it is to operate your own data center.

Who needs to subscribe to Cloud Provider InterConnect (CPI)?

Customers whose system contains confidential and sensitive data are recommended to use the CPI service. Customers planning to use Microsoft Express Route or AWS Direct Connect will need to subscribe to CDT’s CPI service. Contact your CDT Account Lead to obtain assistance with the CPI service cost estimate. Customers may submit a request for Off-Premises Cloud Services at the same time or prior to submitting the CPI service request.

What is Confidential and Sensitive Data?

Confidential information is exempt from disclosure or has restrictions on disclosure in accordance with other applicable state or federal laws. For specifics on records exempt or restrictions from disclosure see the SAM and SIMM Manuals.

Sensitive information requires special precautions to protect from unauthorized use, access, disclosure, modification, loss or deletion.

Where can I find the rates for Cloud Provider InterConnect (CPI) service?

The rates for CPI can be found at http://cdt.ca.gov/services/cpi/.

Will Jumpstart training be provided?

Through CDT, both Amazon and Microsoft provide the Jumpstart training classes on a monthly basis. To sign up for a Jumpstart class, contact CIOOffPremisesCloudSupport@state.ca.gov.

Does CDT provide technical support in the customer’s Cloud environment?

CDT does not provide technical support within a customer’s Cloud environment at this time. Please do not contact the CDT Service Desk for Off-Premises Cloud Service related issues. Contact the Cloud Service Provider directly to open a support ticket. Amazon AWS Customer Support can be accessed here: http://docs.aws.amazon.com/awssupport/latest/user/getting-started.html.

Azure customers must have Premier Support, Shared Premier Support, or an Azure support plan to access Microsoft Azure Support. Azure support options can be referenced here: https://azure.microsoft.com/en-us/support/plans/.

To obtain migration assistance, please contact the selected Cloud Service Provider for information on their migration services.

How do I view Billing information of the services consumed?

The customer’s Billing Admins will be given access to an online console to view current billing. To view AWS current billing information, log on to CloudCheckr at https://cloudchekr.com. To view Azure current billing information, go to the Azure Enterprise console (at https://ea.azure.com).

Who do I contact regarding the Billing process?

Please contact CDT Billing at CIOOffPremisesCloudBilling@state.ca.gov.

I would like to know more about the Cloud Provider InterConnect (CPI) service, how do I obtain further information?

For information on CPI visit http://cdt.ca.gov/services/cpi/. Additionally, the CDT Account Leads can provide detailed information or help obtain additional information from CDT Technical teams or the Cloud Service Providers. To look up your Account Lead, please go to http://cdt.ca.gov/account-lead-lookup/. If you do not have an Account Lead at this time, contact Customer Engagement at (916) 431-5390.

Customer enrollment into the Off-Premises Cloud IaaS or PaaS will begin with the Customer’s CDT Account Lead. The Account Lead will assist the customer through the Service Request process.

ENROLLMENT IN OFF-PREMISES CLOUD – IaaS/PaaS
  1. The customer contacts their Account Lead regarding Off-Premises Cloud IaaS/PaaS.
  2. The customer submits a Service Request to CDT
    1. Select Infrastructure Services
    2. Select Off-Premises Cloud Services
  3. Upon receipt of the service request, the CDT Cloud Support Team will be in contact with the customer to gather additional information, if needed, and answer questions.
  4. An Enterprise Account/Subscription will be created by the CDT Cloud Support Team.
  5. Once the Enterprise Account has been created, the CDT Cloud Support Team will provide the customer with logon instructions.
  6. If the customer has signed up for Cloud Provider InterConnect (CPI), the customer provides the Enterprise Account/Subscription ID to the CDT Network Team for configuration purposes.

Request Services NowIf customers choose to use Microsoft Express Route or AWS Direct Connect, they will also need to subscribe to CDT’s Cloud Provider Interconnect (CPI) service.  Customers should contact their CDT Account Lead or submit a separate request for a CPI service cost estimate.

If you have questions or need further clarification, please contact your CDT Account Lead by using the Account Lead Directory, or call Customer Engagement at (916) 431-5390.