Platform Hosting - AIX

 

The AIX Platform Hosting Service provides Customers with standardized AIX server and operating system configurations, deployment, management, and administration of AIX-based software applications.

IBM AIX Logo

Highlights

  • A dedicated support team of experienced, certified professionals
  • 24/7 Service Desk support
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  • Consultation available to identify the optimal solution that will meet business and IT requirement
  • No need to purchase or support servers, storage or network equipment
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  • Hardware and software components are built to create a stable, secure, fault-tolerant, and scalable infrastructure
  • Customers focus on supporting their application product, not the hardware or OS

The following components and features are standard for the AIX Platform Hosting Service.

  • Operating system
  • Server hardware
  • Connection to SAN
  • Backup and restore
  • Network connection

Operating System

AIX 7.1 TLX – X being the latest vetted release

Network

Connection to SAN

8 GB fibre channel cards (depending on requirements)

Network Connection

One IP address

Licenses

IBM’s AIX licenses are included as standard Application Hosting service

CDT offers hardware and software options for the AIX Platform Hosting service in a secure and controlled environment.

Hardware

CDT offers single or multiple IBM Systems utilizing virtual partitions.

Virtual servers (LPARs) are built using Customer core and memory requirements. The configuration is subject to the minimum/maximum configurations of current IBM pSeries hardware offering.

High Availability

  • PowerHA (formerly High Availability Cluster Multi-Processing or HACMP).

Database

CDT offers a number of database management system (DBMS) technologies.

  • DB2 Linux, Unix, Windows (LUW)
  • Oracle

Middleware

CDT provides a number of middleware technologies, including:

Disaster Recovery

CDT Disaster Recovery consists of the planning and preparation necessary to enable Customers to recover critical information technology applications hosted on the platform.

Features
  • Centralized backup system
  • Last backup Recovery Point Objective (RPO)
  • Capability to failover to alternate campus
  • Hardware to support critical applications
  • Exercise schedule flexibility
  • Cost efficient DR services
  • Technical support during an exercise and in the event of a disaster
  • 24/7 Service Desk support during DR exercises

File Transfer

File transfer is supported through CDT’s Secure File Transfer service.

Anti-Virus

Anti-virus protection is provided as requested by the Customer.

Storage
  • SAN storage is available in increments of 1 GB
  • Data storage on disk using a redundant array of independent disks (RAID)
  • Off-site storage
Consulting

CDT offers IT consulting when support is outside our normal service offering. For more information please see IT Consulting Services.

Computing Software (Servers)

RoleResponsibilityExceptions
Operating SystemCDT
Operating System PatchingCDT
ApplicationCustomer/CDTDepends on the owner of the application.
Application Layer SecurityCustomer/CDTDepends on the owner of the application.
Application MaintenanceCustomer/CDTDepends on the owner of the application.
Application SupportCustomer/CDTDepends on the owner of the application.
DNSCDT
Email RelayCustomer/CDTAdditional cost.

Storage

RoleResponsibilityExceptions
Device(s)CDT
Connectivity to ServersCDT
Disk Space ManagementCustomerCustomer requests modification of storage.
Backup and RecoveryCustomer/CDTCustomer requests file system recovery. CDT implements file system recovery request.
Capacity MonitoringCDT

Network Infrastructure

RoleResponsibilityExceptions
Customer required network accessCDTMust be approved by Security.
Firewall and IPS hardwareCDT
Firewall context configuration and managementCDT

IT Security Management

RoleResponsibilityExceptions
Configure system security toolsCDT
Monitor system securityCDT
Ensure system securityCDT
Ensure system security responseCDT
Manage system authenticationCDT
Maintain user accountsCustomer/CDTCustomer requests modification of accounts. CDT implements account request. No client root/sudo with exception.

Resource Administration

RoleResponsibilityExceptions
Monitor resource performanceCDT
Fix resource performanceCustomerCustomer request for additional capacity.
Monitor resource capacityCDT
Add resource capacityCustomer/CDTCustomer requests modification of capacity. CDT implements the capacity request.

Administration

RoleResponsibility
Hardware procurementCDT
System software procurementCDT
Maintenance contract managementCDT

Operating system security strictly adheres to established, applicable CDT security policies. Policies include, but are not limited to, an established quarterly operating system patch cycle and routine third-party security scans to test for known vulnerabilities. For more information, see Security Services.

Maintenance Schedule

CDT provides administrative support including managing the allocation of user accounts, server management, monitoring, security, preventative maintenance, backup and restore services for the AIX Platform Hosting service. Server Administration does not include installation and support of Customer installed software applications.

The performance of a specific platform is dependent on many factors, most of which are outside the scope of the system administrators. The systems are initially sized based on initial project recommendations. Refreshed systems are sized based on historical information. Unplanned workload growth can affect the performance of any application. CDT will upgrade or replace servers to meet new workload demands, as requested by Customers.

Server Administration

CDT provides AIX server maintenance administration including Operating System (OS), patching and updating of servers, 24/7 monitoring of the performance, wellness, security, and connectivity of the server. With planned patch management, CDT ensures the data is protected at all times. CDT informs Customers of planned maintenance (such as OS upgrades or patching). The Customer installs, maintains, patches, and troubleshoots all of the hosted application software on the provisioned servers.

File System Administration
  • Root disks are reserved for Operating Systems only.
  • CDT provides shared centralized file storage and retrieval for equipment connected to the CDT network.
Disk Administration
  • CDT monitors and manages the disk space usage using Tivoli.
Backup and Restore Administration
  • CDT provides backup and restore.
Backup
  • Backups occur between 6 pm and 6 am Monday through Saturday.
  • Full backup occurs once per week and incremental backups occur on the other six days.
Restore

File and disk restoration is reserved for disk failure and operational recovery purposes only. Requests for restores outside of these situations should be submitted in writing to your Account Lead.

Database Backup

Full, hot database backups are run daily Monday through Saturday. During these backups, databases remain available for processing.

Monitoring

CDT proactively monitors the network and server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. CDT’s monitoring service tracks the resources, processes, and services running on servers including:

  • CPU utilization
  • Memory utilization
  • Running processes and applications
Technology Refresh
Hardware is refreshed every five years, or as needed.
Vendor Contract Administration
CDT manages vendor contracts for the AIX platform and provides licenses for hosted servers.
User Account Administration

AIX Server Administration (SA) authority is restricted to CDT designated personnel. Restricted server access is permitted based upon server function and data type. SA privileges are never permitted on shared services. Configuration changes made outside the scope of the service request which require intervention, correction, or troubleshooting by CDT staff may incur additional charges.

AIX

Service CodeService DescriptionUnit of MeasurementRateNotes
M501AIX LPAR; Does not include Memory or CPULPAR/Month$2,023.00
M507Virtual AIX Server Per Virtual Server/Month $1,403.00
M512AIX Set-up FeeOne-Time/Server$396.00

AIX Add-Ons

Service CodeService DescriptionUnit of MeasurementRateNotes
M505CPU CoreCore/Month$818.00
M506MemoryGB/Month$43.00

AIX – Optional Add-Ons

Service CodeService DescriptionUnit of MeasurementRateNotes
D101-AIXIBM HACMP Software License and MaintenancePer LicensePass-through + 2.81% CDT Processing Fee
M513IBM HACMP SupportCluster/Month$560.00
M514IBM HACMP Set-up FeeOne-Time/Setup$2,239.00

Subscriptions to this service are available. Rates may also be referenced in the CDT Rate Schedule.

To submit a service request for a new server or server environment, please go to the Enterprise Services Delivery Process page.

To request a change (SUDO, CPU/memory, storage), or decommission, please submit a service request: Request a Change or Decommission Now

For SUDO requests, a Security Exception Form (DOC) must be completed and attached to the service request. For assistance in completing the required items, please contact your CDT Account Lead.