Description
The Solaris Platform Service will sunset in December 2024 and is closed to new subscribers. Please reference Tech Alert 23-04: Solaris Service Sunsetting.
The Oracle Solaris Scalable Processor Architecture (SPARC) Platform Hosting Service is a CDT managed service. This service provides Customers with standardized Oracle SPARC server hardware, Oracle Solaris operating system configurations, and the deployment, management, and administration of Oracle Solaris software applications.
Included
The following are standard components and features for the Solaris Platform Hosting Service.
- Operating system
- Server hardware
- Connection to SAN
- Network connection
Operating System
Oracle Solaris 11 OS (64-bit) – N, N – 1 (Current stable OS version and previous version supported).
Virtual Server Hardware
CDT managed services for virtual server uses Oracle Solaris SPARC Logical Domains (LDOMs) as its standard virtualization platform.
The Oracle Solaris SPARC LDOM can be scaled to meet application demands and fit the Customer’s business requirements. This service provides compatibility with Oracle-based and server-based applications, as well as enterprise-class virtual infrastructure hosting performance.
Oracle Solaris SPARC Highlights
| CPU | 2 core (Maximum = 32 cores / Increments of 2) |
| Memory | 2 GB RAM (Maximum = 128 GB RAM / Increments of 2) |
| Storage | Purchase amount of SAN needed (SAN required + 1 year growth / Increments of 5 GB) |
Network
- Fiber channel connection to SAN
- 10 GB network connection
Maintenance Schedule
Security
Operating system security is maintained by strict adherence to established, applicable CDT security policies. Policies include, but are not limited to, an established bi-yearly operating system patch cycle and routine third-party security scans to test for known vulnerabilities.
For more information, see Security Services.
Optional
The following are optional components and features for the Oracle Solaris SPARC Platform Hosting Service.
High Availability
Oracle Solaris SPARC Logical Domain (LDOM) virtual server migration between physical hosts.
Database
CDT offers a number of Oracle database management system (DBMS) technologies.
Disaster Recovery
CDT Disaster Recovery consists of the planning and preparation necessary to enable Customers to recover critical information technology applications hosted on the platform.
Features
- Centralized backup system
- Last backup Recovery Point Objective (RPO)
- Capability to failover to an alternate campus
- Hardware to support critical applications
- Exercise schedule flexibility
- Cost-efficient DR services
- Technical support during an exercise and in the event of a disaster
- Service Desk 24/7 availability during DR exercises
Anti-Virus
Anti-virus protection as requested by the Customer.
Storage
- SAN storage is available in increments of 5 GB
- Data storage on disk using a redundant array of independent disks (RAID)
- Off-site storage
Roles & responsibilities
Solaris Computing Software
| Role | CDT | Customer |
|---|---|---|
| Operating System | X | |
| Operating System Patching | X | |
| Application Exception: Dependent of the owner of the application. | X | X |
| Application Layer Security Exception: Dependent of the owner of the application. | X | X |
| Application Maintenance Exception: Dependent of the owner of the application. | X | X |
| Application Support Exception: Dependent of the owner of the application. | X | X |
| DNS | X | |
| Email Relay - Additional Cost | X | X |
Solaris Storage
| Role | CDT | Customer |
|---|---|---|
| Device(s) | X | |
| Connectivity to Servers | X | X |
| Disk Space Management | X | |
| Backup and Recovery | X | X |
| Capacity Monitoring | X |
Solaris Network Infrastructure
| Role | CDT | Customer |
|---|---|---|
| Customer required network access *Must be approved by Security. | X | |
| Firewall context configuration and management | X | X |
Solaris IT Security Management
| Role | CDT | Customer |
|---|---|---|
| Configure system security tools | X | |
| Monitor system security | X | |
| Ensure system security | X | |
| Ensure system security response | X | |
| Manage system authentication | X | |
| Maintain user accounts * Customer requests modification of accounts. CDT implements account request. No client root/sudo with exception. | X |
Solaris Resource Administration
| Role | CDT | Customer |
|---|---|---|
| Monitor resource performance | X | |
| Fix resource performance | X | X |
| Monitor resource capacity | X | |
| Add resource capacity | X |
Administration
| Role | CDT | Customer |
|---|---|---|
| Hardware procurement and maintenance | X | |
| System software procurement | X | |
| Maintenance contract management | X |
Administration
The performance of a specific platform is dependent on many factors, most of which are outside the scope of the system administrators. The systems are initially sized based on initial project recommendations. Refreshed systems are sized based on historical information. Unplanned workload growth can affect the performance of any application. CDT will upgrade or replace servers to meet new workload demands, as requested by Customers.
Server Administration
CDT provides Solaris server maintenance including Operating System (OS) administration, patching and updating of servers, and 24/7 monitoring of the performance, wellness, security, and connectivity of the server. With planned patch management, CDT ensures the data is protected at all times. CDT informs Customers of planned maintenance (such as OS upgrades or patching).
The Customer installs, maintains, patches, and troubleshoots all hosted application software on the provisioned servers.
File System Administration
- Internal disks are reserved for operating systems only.
- CDT provides shared centralized file storage and retrieval for equipment connected to the CDT network.
Disk Administration
CDT monitors and manages disk space usage.
Backup and Restore Administration
| Backups |
|---|
| Daily backups between 6 PM and 6 AM, Monday through Sunday. This includes one full and six incremental backups per week. |
| Daily Backup Job Summary Reports, available upon request. |
| Backup copy redundancy • On-site Primary Backup copy, 28-day retention • Additional Off-site Secondary backup copy, 14-day retention |
| Restore |
|---|
| File and disk restoration for disk failure and operational recovery purposes. |
| Non-operational restore requests only when approved by CDT and coordinated through your Account Lead. |
| Database Backups |
|---|
| Detailed services are listed separately and can be found here: • SQL • DB2 • Oracle • MySQL |
Monitoring
CDT proactively monitors the network and server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. CDT’s monitoring service tracks the resources, processes, and services running on servers including:
- CPU utilization
- Memory utilization
- Running processes and applications
Technology Refresh
Hardware is refreshed every five years or as needed.
Vendor Contract Administration
CDT manages the vendor contracts for the Solaris platform and provides licenses for hosted servers.
User Account Administration
Solaris Server Administration (SA) authority is restricted to designated CDT personnel based upon server function and data type. SA privileges are never permitted on shared services.
Configuration changes made outside the scope of the service request which requires intervention, correction, or troubleshooting by CDT staff may result in additional charges.
Rates
The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.
Solaris Tier I and Tier II Server (No new Customers – Legacy Only)
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Tier 1 Base Server - Does not include cores and memory | Solaris Tier 1 Server (No new customers - Legacy Only) | Solaris | Monthly/Per Server | $2,401.00 | M401 | |
| Tier II/Virtual Solaris Server - Does not include cores and memory | Solaris Tier II/Virtual Solaris Server | Solaris | Monthly/Per Server | $4,600.00 | M402 | |
| Solaris Set-up Fee | Solaris Server Add-Ons | Solaris | One-Time/Per Server | $423.00 | M411 |
Solaris Server Add-Ons
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Additional Memory | Solaris Server Add-Ons | Solaris | Monthly/Per GB | $28.00 | M405 | |
| Additional Cores | Solaris Server Add-Ons | Solaris | Monthly/Per CPU | $138.00 | M406 |
Subscriptions to this service are available.
Request service
| Service Request Name | Link |
|---|---|
| Decommission or Change to Solaris Server(s) Submit a Case/Request for a decommission, or a change to cores, memory, storage (or other) of a Solaris server(s). | Order a Solaris Server Change or Decommission |
Service Level Objectives
| Service Option | Fulfillment Timeframe SLO | Notes/Dependencies |
|---|---|---|
| Server Build/Refresh/Rebuild | 95% within 60 Calendar Days | Process includes:
Dependencies
|
| Server Decommission | 95% within 21 Calendar Days | Date from the requested decommission date in which server is taken offline and billing is stopped |
| Add/Change Drives/Memory/Cores | 95% within 3 Business Days | Additional Core requests require a reboot; if customer needs reboot to be scheduled around its application M&O schedule this could result in delays beyond the 3-day turnaround |
| Restore Files/Folders | 95% within 2 Business Days | Applies to restoring Files and File Folders only; complete system restores can take longer |