Platform Hosting - Solaris

The Solaris Platform Service will sunset in December 2024 and is closed to new subscribers. Please reference Tech Alert 23-04:  Solaris Service Sunsetting.

The Oracle Solaris Scalable Processor Architecture (SPARC) Platform Hosting Service is a CDT managed service. This service provides Customers with standardized Oracle SPARC server hardware, Oracle Solaris operating system configurations, and the deployment, management, and administration of Oracle Solaris software applications.

  • A dedicated support team of experienced, certified professionals
  • Focus on supporting the application product, not the hardware or operating system
  • Hardware and software components are built to create a stable, secure, fault-tolerant, and scalable infrastructure
  • Consultation available to identify the optimal solution that will meet business and IT requirements
  • No need to purchase or manage servers, system software, storage, or network equipment
  • 24×7 Help Desk Support
Oracle Solaris Logo

The following are standard components and features for the Solaris Platform Hosting Service.

  • Operating system
  • Server hardware
  • Connection to SAN
  • Network connection

Operating System

Oracle Solaris 11 OS (64-bit) – N, N – 1 (Current stable OS version and previous version supported).

Virtual Server Hardware

CDT managed services for virtual server uses Oracle Solaris SPARC Logical Domains (LDOMs) as its standard virtualization platform.

The Oracle Solaris SPARC LDOM can be scaled to meet application demands and fit the Customer’s business requirements. This service provides compatibility with Oracle-based and server-based applications, as well as enterprise-class virtual infrastructure hosting performance.

Oracle Solaris SPARC Highlights

CPU2 core
(Maximum = 32 cores / Increments of 2)
Memory2 GB RAM
(Maximum = 128 GB RAM / Increments of 2)
StoragePurchase amount of SAN needed
(SAN required + 1 year growth / Increments of 5 GB)

Connection to SAN Network

  • Fiber Channel

Network Connection

  • 10 Gb network connection

Security

Operating system security is maintained by strict adherence to established, applicable CDT security policies. Policies include, but are not limited to, an established bi-yearly operating system patch cycle and routine third-party security scans to test for known vulnerabilities.

For more information, see Security Services.

The following are optional components and features for the Oracle Solaris SPARC Platform Hosting Service.

High Availability

Oracle Solaris SPARC Logical Domain (LDOM) virtual server migration between physical hosts.

Database

CDT offers a number of Oracle database management system (DBMS) technologies.

Disaster Recovery

CDT Disaster Recovery consists of the planning and preparation necessary to enable Customers to recover critical information technology applications hosted on the platform.

Features

  • Centralized backup system
  • Last backup Recovery Point Objective (RPO)
  • Capability to failover to an alternate campus
  • Hardware to support critical applications
  • Exercise schedule flexibility
  • Cost-efficient DR services
  • Technical support during an exercise and in the event of a disaster
  • Service Desk 24/7 availability during DR exercises

Anti-Virus

Anti-virus protection as requested by the Customer.

Storage

  • SAN storage is available in increments of 5 GB.
  • Data storage on disk using a redundant array of independent disks (RAID)
  • Off-site storage

Solaris Computing Software

RoleCDTCustomer
Operating SystemX
Operating System PatchingX
Application
Exception: Dependent of the owner of the application.
XX
Application Layer Security
Exception: Dependent of the owner of the application.
XX
Application Maintenance
Exception: Dependent of the owner of the application.
XX
Application Support
Exception: Dependent of the owner of the application.
XX
DNSX
Email Relay - Additional CostXX

Solaris Storage

RoleCDTCustomer
Device(s)X
Connectivity to ServersXX
Disk Space ManagementX
Backup and RecoveryXX
Capacity MonitoringX

Solaris Network Infrastructure

RoleCDTCustomer
Customer required network access
*Must be approved by Security.
X
Firewall context configuration and managementXX

Solaris IT Security Management

RoleCDTCustomer
Configure system security toolsX
Monitor system securityX
Ensure system securityX
Ensure system security responseX
Manage system authenticationX
Maintain user accounts
* Customer requests modification of accounts. CDT implements account request. No client root/sudo with exception.
X

Solaris Resource Administration

RoleCDTCustomer
Monitor resource performanceX
Fix resource performanceXX
Monitor resource capacityX
Add resource capacityX

Administration

RoleCDTCustomer
Hardware procurement and maintenanceX
System software procurementX
Maintenance contract managementX

The performance of a specific platform is dependent on many factors, most of which are outside the scope of the system administrators. The systems are initially sized based on initial project recommendations. Refreshed systems are sized based on historical information. Unplanned workload growth can affect the performance of any application. CDT will upgrade or replace servers to meet new workload demands, as requested by Customers.

Server Administration

CDT provides Solaris server maintenance including Operating System (OS) administration, patching and updating of servers, and 24/7 monitoring of the performance, wellness, security, and connectivity of the server. With planned patch management, CDT ensures the data is protected at all times. CDT informs Customers of planned maintenance (such as OS upgrades or patching).

The Customer installs, maintains, patches, and troubleshoots all hosted application software on the provisioned servers.

File System Administration

  • Internal disks are reserved for operating systems only.
  • CDT provides shared centralized file storage and retrieval for equipment connected to the CDT network.

Disk Administration

CDT monitors and manages disk space usage.

Backup and Restore Administration

Backups
Daily backups between 6 PM and 6 AM, Monday through Sunday. This includes one full and six incremental backups per week.
Daily Backup Job Summary Reports, available upon request.
Backup copy redundancy
• On-site Primary Backup copy, 28-day retention
• Additional Off-site Secondary backup copy, 14-day retention

Restore
File and disk restoration for disk failure and operational recovery purposes.
Non-operational restore requests only when approved by CDT and coordinated through your Account Lead.

Database Backups
Detailed services are listed separately and can be found here:
SQL
DB2
Oracle
MySQL

Monitoring

CDT proactively monitors the network and server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. CDT’s monitoring service tracks the resources, processes, and services running on servers including:

  • CPU utilization
  • Memory utilization
  • Running processes and applications

Technology Refresh

Hardware is refreshed every five years or as needed.

Vendor Contract Administration

CDT manages the vendor contracts for the Solaris platform and provides licenses for hosted servers.

User Account Administration

Solaris Server Administration (SA) authority is restricted to designated CDT personnel based upon server function and data type. SA privileges are never permitted on shared services.

Configuration changes made outside the scope of the service request which requires intervention, correction, or troubleshooting by CDT staff may result in additional charges.

The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.

Solaris Tier I and Tier II Server (No new Customers – Legacy Only)

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Tier 1 Base Server - Does not include cores and memorySolaris Tier 1 Server (No new customers - Legacy Only)SolarisMonthly/Per Server$2,401.00 M401
Tier II/Virtual Solaris Server - Does not include cores and memorySolaris Tier II/Virtual Solaris ServerSolarisMonthly/Per Server$4,600.00 M402
Solaris Set-up FeeSolaris Server Add-OnsSolarisOne-Time/Per Server$423.00 M411

Solaris Server Add-Ons

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Additional MemorySolaris Server Add-OnsSolarisMonthly/Per GB$28.00 M405
Additional CoresSolaris Server Add-OnsSolarisMonthly/Per CPU$138.00 M406

Subscriptions to this service are no longer available.  

Service Request NameLink
Decommission or Change to Solaris Server(s)
Submit a Case/Request for a decommission, or a change to cores, memory, storage (or other) of a Solaris server(s).
Order a Solaris Server Change or Decommission
 

Service OptionFulfillment Timeframe SLONotes/Dependencies
Server Build/Refresh/Rebuild95% within 60 Calendar DaysProcess includes:
  • Customer Engagement Document Completion – Avg 13 Days
    • Customer submits request, completes questionnaire and diagram

  • Architecture Review - Avg 18 Days
    • Customer, CDT Enterprise Service Delivery team and Service workgroups meet to review/approve architecture and gather tech requirements

  • Customer and CDT Commit – Avg 9 Days

  • Build - Avg 5 days
    • CDT Service workgroups plan, build, and test customer environment

  • Deliver - Avg 15 Days
    • Customer tests connectivity and installs apps

  • Includes 45 days from Case submission to “deliver” server to customer; additional 15 days for customer validation.
  • Based on “average” complexity case; 4 servers or less, only 1-2 design meetings required.

    Dependencies
    • Customer brings appropriate staff to design meetings scheduled at frequency CDT requests
    • Customer submits accurate supplemental cases - e.g., admin access, firewall.
    • Cases CDT and Customer place in "hold" status may delay completion.
  • Server Decommission95% within 21 Calendar DaysDate from the requested decommission date in which server is taken offline and billing is stopped
    Add/Change
    Drives/Memory/Cores
    95% within 3 Business DaysAdditional Core requests require a reboot; if customer needs reboot to be scheduled around its application M&O schedule this could result in delays beyond the 3-day turnaround
    Restore Files/Folders95% within 2 Business DaysApplies to restoring Files and File Folders only; complete system restores can take longer