Description
The Windows Platform Hosting Service is a CDT managed service. This service provides Customers with standardized Windows server and operating system configurations, deployment, management, and administration of Windows-based software applications.
Benefits
- A dedicated support team of experienced, certified professionals with specific knowledge of the Windows platform, its capabilities and offerings
- 24/7 Service Desk support
- Consultation available to identify the optimal solution that will meet business and IT requirements
- Customers focus on supporting their application product, not the hardware or operating system
- Hardware and software components are built to create a stable, secure, fault-tolerant, and scalable infrastructure
Included
Hardware
Windows Virtual Server
| CPU | 1 virtual core (Maximum 12 virtual cores) |
| Memory | 1 GB vRAM (Maximum = 32 GB vRAM) |
| Storage | Purchase amount needed (8 GB recommended |
For the CDT Infrastructure as a Service, see CalCloud IaaS virtual infrastructure services.
Operating System
- Windows Server 2019, 2022
Network
Connection to SAN
- Four 32 GB HBA
- 10 GB Ethernet
Network Connection
- One IP address
Anti-virus
System Center Endpoint Protection
Licenses
The Windows platform software tools
Security
Operating system security strictly adheres to established, applicable CDT security policies. Policies include, but are not limited to, an established quarterly operating system patch cycle and routine third-party security scans to test for known vulnerabilities.
For more information, see Security Services.
Optional
Database
CDT offers a number of database management system (DBMS) technologies.
Middleware
CDT provides a number of middleware technologies, including:
Disaster Recovery
CDT Disaster Recovery consists of the planning and preparation necessary to enable Customers to recover critical information technology applications hosted on the Windows platform.
Features
- Centralized backup system
- Last backup Recovery Point Objective (RPO)
- Capability to failover to an alternate campus
- Hardware to support critical applications
- Exercise schedule flexibility
- Cost-efficient DR services
- Technical support during an exercise and in the event of a disaster
- 24/7 Service Desk support during DR exercises
FTP
- Transfer the output files to the Customer
Storage
- SAN storage is available in increments of 1 GB
- Data storage on disk using a redundant array of independent disks (RAID)
- Off-site storage
Administration
Server Administration
CDT provides Windows server maintenance including Operating System (OS) administration, patching, and updating of servers. Enterprise-level applications such as System Center Operations Manager, System Center Endpoint Protection, and HPE OneView are available for 24/7 monitoring of the performance, wellness, security, and connectivity of the server. With planned patch management, CDT ensures the data is protected at all times.
CDT manages all operating system maintenance, monitoring, and security, backups, upgrades, troubleshooting, and vendor escalation for server support. CDT informs Customers of planned maintenance (such as OS upgrades or patching).
The Customer installs, maintains, patches, and troubleshoots all of the hosted application software on the provisioned servers.
File System Administration
CDT provides shared centralized file storage and retrieval for equipment connected to the CDT network. Customers may elect to set up files to be accessible by specific groups or users.
Disk Administration
CDT monitors and manages the disk space usage using Microsoft System Center Operating Manager (SCOM) for all Windows systems.
Backup and Restore Administration
| Backups |
|---|
| Daily backups between 6 PM and 6 AM, Monday through Sunday. This includes one full and six incremental backups per week. |
| Daily Backup Job Summary Reports, available upon request. |
| Backup copy redundancy • On-site Primary Backup copy, 28-day retention • Additional Off-site Secondary backup copy, 14-day retention |
| Restore |
|---|
| File and disk restoration for disk failure and operational recovery purposes. |
| Non-operational restore requests only when approved by CDT and coordinated through your Account Lead. |
| Database Backups |
|---|
| Detailed services are listed separately and can be found here: • SQL • DB2 • Oracle • MySQL |
Monitoring
CDT proactively monitors the network and server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. CDT’s monitoring service tracks the resources, processes, and services running on servers including:
- CPU utilization
- Memory utilization
- Local storage utilization
Technology Refresh
Hardware is refreshed every five years, or as needed.
Vendor Contract Administration
CDT manages the vendor contracts for the Windows platform and provides licenses for hosted servers.
User Account Administration
Microsoft Windows Server Administration (SA) authority is restricted to CDT designated personnel. Server access is permitted based upon server function and data type. Customers must refer to the System Administrator Access Standard 3138 should SA be provided. SA privileges are never permitted on shared services.
Configuration changes made outside the scope of the service request which requires intervention, correction, or troubleshooting by CDT staff may incur additional charges.
Roles & Responsibilities
Computing Software (Servers)
| Role | CDT | Customer |
|---|---|---|
| Operating System | X | |
| Operating System Patching | X | |
| Application Exception: Depends on the owner of the application. | X | X |
| Application Layer Security Exception: Depends on the owner of the application. | X | X |
| Application Maintenance Exception: Depends on the owner of the application. | X | X |
| Application Support Exception: Depends on the owner of the application. | X | X |
| DNS | X | |
| Email Relay Exception: Additional Cost. | X | X |
Storage
| Role | CDT | Customer |
|---|---|---|
| Device(s) | X | |
| Connectivity to Servers | X | |
| Disk Space Management Exception: Customer requests modification of storage. | X | |
| Backup and Recovery Exception: Customer requests file system recovery. CDT implements file system recovery request. | X | X |
| Capacity Monitoring | X |
Network Infrastructure
| Role | CDT | Customer |
|---|---|---|
| Customer required network access Exception: Must be approved by Security. | X | |
| Firewall and IPS hardware | X | |
| Firewall context configuration and management | X |
IT Security Management
| Role | CDT | Customer |
|---|---|---|
| Configure system security tools | X | |
| Monitor system security | X | |
| Ensure system security | X | |
| Ensure system security response | X | |
| Manage system authentication | X | |
| Maintain user accounts Exception: Customer requests modification of accounts. CDT implements account request. No client root/sudo with exception. | X | X |
Resource Administration
| Role | CDT | Customer |
|---|---|---|
| Monitor resource performance Exception: Customer submits request for additional capacity. | X | |
| Fix resource performance | X | |
| Monitor resource capacity | X | |
| Add resource capacity Exception: Customer requests modification of capacity. CDT implements the capacity request. | X | X |
Administration
| Role | CDT | Customer |
|---|---|---|
| System software procurement | X | |
| Maintenance contract management | X | |
| Hardware procurement and maintenance | X |
Cloud DR
Cloud Disaster Recovery (DR) offers on-demand disaster recovery, delivered as an easy-to-use Software as a Service (SaaS) solution. It combines cost-efficient cloud storage with simple SaaS-based management to deliver IT resiliency at scale, through simple DR testing, orchestration of failover and failback plans. CDT Customers benefit from a ‘pay when you need’ failover capacity model for DR resources while strengthening business resilience in the face of data loss threats such as ransomware. Primary virtual server location has to be located on-premises at CDT to utilize this service.
Rates
The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.
Midrange Servers
Tier 1 Wintel Server – Standard
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Tier 1 Base WINTEL Server includes: Windows Standard Server, 2 CPUs, 16 GB Memory, 60GB Local Storage | Tier 1 Wintel Server - Standard | Midrange Servers - Wintel | Monthly/Per Server | $4,041.00 | M101 | |
| Windows OS Set-up Fee | Tier 1 Wintel Server - Standard | Midrange Servers - Wintel | One-Time/Per Server | $759.00 | M108 - Tier 1 |
Tier 2 Wintel Server – Standard (sunsetted July 1, 2012)
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Tier 2 Base WINTEL Server includes: Windows Standard Server, 4 CPUs, 16 GB Memory, 60GB Local Storage | Tier 2 Wintel Server - Standard (Sunsetted July 1, 2012) | Midrange Servers - Wintel | Monthly/Per Server | $3,732.00 | M102 | |
| Windows OS Set-up Fee | Tier 2 Wintel Server - Standard (Sunsetted July 1, 2012) | Midrange Servers - Wintel | One-Time/Per Server | $759.00 | M108 - Tier 2 |
Tier 1 Wintel Optional Add-Ons
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Windows Enterprise Edition | Tier 1 Wintel Optional Add-Ons | Midrange Servers - Wintel | Monthly/Per License | $78.00 | M105 - Tier 1 | |
| Windows Enterprise Edition* | Virtual Server (High Availability) Optional Add-Ons | Virtual Server - Wintel | Monthly/Per License | $78.00 | M105 -Virtual | *Required with more than 4GB Memory and a 32 bit OS |
| Additional RAM, First 16GB | Tier 1 Wintel Optional Add-Ons | Midrange Servers - Wintel | Monthly/Per 16 GB | $14.03 | M113 | |
| Additional RAM, per 32GB | Tier 1 Wintel Optional Add-Ons | Midrange Servers - Wintel | Monthly/Per 32 GB | $28.00 | M114 | |
| Server Monitoring Tool | Tier 1 Wintel Optional Add-Ons | Midrange Servers - Wintel | Monthly/Per Customer | $248.00 | M120 |
Virtual Servers
Virtual Server (High Availability) – Standard
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Windows Virtual OS Set-up Fee | Virtual Server (High Availability) - Standard | Virtual Server - Wintel | One-Time/Per OS | $380.00 | M202 | |
| Windows Virtual Server (High Availability) 1 Core, 1GB Memory, No storage | Virtual Server (High Availability) - Standard | Virtual Server - Wintel | Monthly/Per Server | $990.00 | M204 |
Virtual Server (High Availability) – Optional Add-Ons
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Windows Enterprise Edition | Tier 1 Wintel Optional Add-Ons | Midrange Servers - Wintel | Monthly/Per License | $78.00 | M105 - Tier 1 | |
| Windows Enterprise Edition* | Virtual Server (High Availability) Optional Add-Ons | Virtual Server - Wintel | Monthly/Per License | $78.00 | M105 -Virtual | *Required with more than 4GB Memory and a 32 bit OS |
| Additional Cores (Up to 12 cores total) | Virtual Server (High Availability) Optional Add-Ons | Virtual Server - Wintel | Monthly/Per Core | $124.00 | M205 | |
| Additional Memory | Virtual Server (High Availability) Optional Add-Ons | Virtual Server - Wintel | Monthly/Per GB | $83.00 | M206 |
Subscriptions to this service are available.
Request Service
If you are experiencing a Windows service outage or need an account/password reset, please contact the Service Desk at (916) 464-4311.
| Option | Description | Service Request Link |
|---|---|---|
| Server Refresh or Rebuild | This service request is used for requesting a server rebuild or refresh. Upon completing this request, the Enterprise Service Delivery Process will begin. | Order Server Rebuild |
| Restore Files/Folders | Windows Hosting backup and restore services. Please provide the file/folder path and requested files and dates in the service request. | Order File/Folder Restore |
| Server Decommission | A completed Windows Decommission Submittal must be attached to your server decommission service request. | Order Server Decommission |
| Server - Add Memory, Storage, and/or Cores | Additional storage for Virtual servers is available. Physical servers utilize SAN capacity for additional storage. Additional RAM (random access memory) is available in standard increments. For Virtual servers, additional cores are available. All of these services are offered at additional cost. For physical servers, the standard processor core count can be lowered at no charge. | Order a change to Memory, Storage and/or Cores |
| Remote Desktop Services (RDS) Client Access License (CAL) | By default, each Windows server allows two concurrent remote desktop sessions via Remote Desktop Protocol (RDP) to be logged into a server at one time. CDT customers who require additional RDP sessions, will need to purchase additional Remote Desktop Services (RDS) CAL licenses. RDS licenses will be purchased on a “Per User” basis. See the License your RDS deployment with client access licenses (CALs) Knowledge Article. | Order RDS CAL |
| Windows Monitoring | Windows Hosting proactively monitors server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. Windows’ standard monitoring service tracks alerts for CPU, memory, and local storage utilization. Customized alerts can be configured for running processes and applications at additional cost. | Order Windows Monitoring |
Service Level Objectives
| Service Option | Fulfillment Timeframe SLO | Notes/Dependencies |
|---|---|---|
| Server Build/Refresh /Rebuild | 95% within 60 Calendar Days | Process includes:
|
| Server Decommission | 95% within 21 Calendar Days | Date from the requested decommission date in which server is taken offline and billing is stopped. |
| Add Memory/Storage /Cores | 95% within 3 Business Days | Additional Core requests require a reboot; if customer needs reboot to be scheduled around its application M&O schedule this could result in delays beyond the 3-day turnaround. |
| Restore Files | 95% within 2 Business Days | Applies to restoring Files and File Folders only; complete system restores can take longer. |
| Add Monitoring Services | 95% within 5 Business Days | Applies to “Standard” requests - using existing functionality within the CDT monitoring application; custom requests that require additional configuration could take longer. |
| Admin/RDP Access | 95% within 20 Calendar Days |
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