Platform Hosting - Windows

 

The Windows Platform Hosting Service is a CDT managed service. This service provides Customers with standardized Windows server and operating system configurations, deployment, management, and administration of Windows-based software applications.

Windows Server Logo

Highlights

  • A dedicated support team of experienced, certified professionals with specific knowledge of the Windows platform, its capabilities and offerings
  • 24/7 Service Desk support
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  • Consultation available to identify the optimal solution that will meet business and IT requirements
  • Customers focus on supporting their application product, not the hardware or operating system
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  • Hardware and software components are built to create a stable, secure, fault-tolerant, and scalable infrastructure

Hardware

Windows Physical Server - Tier 1

Our support for physical servers includes the coordination, setup, and administration of the physical server located at the CDT data center.
The dedicated Windows hosting solution includes multi-site hosting capabilities such as Microsoft SQL Server to complete the Windows dedicated hosting solution.
CPU2 x 8-core (16 total cores)
Memory16 GB Memory
Additional Memory first 16 GB
Additional Memory per 32 GB
Storage60 GB Storage*
* Storage is reserved only for the operating system

Windows - Virtual Server

Our support of virtual servers uses industry standard virtualization platforms.
CDT offers Platform as a Service Managed Cloud Services. The offering is scalable to meet application demands and fit the Customer's business requirements. This service provides compatibility with all Microsoft and server-based applications, as well as enterprise-class virtual infrastructure hosting performance.
CPU1 virtual core
(Maximum 12 virtual cores)
Memory1 GB vRAM
(Maximum = 32 GB vRAM)
StoragePurchase amount needed
(8 GB recommended

For the CDT Infrastructure as a Service, see CalCloud IaaS virtual infrastructure services.

Operating System
  • Windows Server 2012 R2 Standard
  • Windows Server 2016
Network
Connection to SAN
  • Four 32 GB HBA
  • 10 GB Ethernet
Network Connection
  • One IP address
Anti-virus

System Center Endpoint Protection

Licenses

The Windows platform software tools

Database

CDT offers a number of database management system (DBMS) technologies.

Middleware

CDT provides a number of middleware technologies, including:


Disaster Recovery

CDT Disaster Recovery consists of the planning and preparation necessary to enable Customers to recover critical information technology applications hosted on the Windows platform.

Features

  • Centralized backup system
  • Last backup Recovery Point Objective (RPO)
  • Capability to failover to alternate campus
  • Hardware to support critical applications
  • Exercise schedule flexibility
  • Cost efficient DR services
  • Technical support during an exercise and in the event of a disaster
  • 24/7 Service Desk support during DR exercises

FTP

  • Transfer the output files to the Customer

Storage

  • SAN storage is available in increments of 1 GB
  • Data storage on disk using a redundant array of independent disks (RAID)
  • Off-site storage

Server Administration

CDT provides Windows server maintenance including Operating System (OS) administration, patching, and updating of servers.  Enterprise level applications such as System Center Operations Manager, System Center Endpoint Protection, and HPE OneView are available for 24/7 monitoring of the performance, wellness, security, and connectivity of the server. With planned patch management, CDT ensures the data is protected at all times.

Windows Hosting Patching Calendar (PDF)

CDT manages all operating system maintenance, monitoring, and security, backups, upgrades, troubleshooting and vendor escalation for server support. CDT informs Customers of planned maintenance (such as OS upgrades or patching).

The Customer installs, maintains, patches, and troubleshoots all of the hosted application software on the provisioned servers.

File System Administration

CDT provides shared centralized file storage and retrieval for equipment connected to the CDT network. Customers may elect to set up files to be accessible by specific groups or users.

Disk Administration

CDT monitors and manages the disk space usage using Microsoft System Center Operating Manager (SCOM) for all Windows systems.

Backup and Restore Administration

CDT provides backup and restore services.

Backup
  • File system backups occur between 6 pm and 6 am, seven days a week.
  • A full backup occurs once per week and incremental backups occur on the other six days.
  • A Backup Status Report is available at 9 am, Monday through Sunday.
  • The primary copy of each backup remains at the CDT Data Center and is retained for 28 days.
  • The secondary copy of each backup is sent to off-site storage and retained for 14 days.
Restore

File and disk restoration are reserved for disk failure and operational recovery purposes only. Requests for restores outside of these situations should be submitted in writing to your Account Lead.

Database Backup

Full hot database backups are run daily, Monday through Sunday. During these backups, databases are still available for processing. There are also file system level backups. Database options are discussed during the request process.

Monitoring

CDT proactively monitors the network and server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. CDT’s monitoring service tracks the resources, processes, and services running on servers including:

  • CPU utilization
  • Memory utilization
  • Local storage utilization

Technology Refresh

Hardware is refreshed every five years, or as needed.

Vendor Contract Administration

CDT manages the vendor contracts for the Windows platform and provides licenses for hosted servers.

User Account Administration

Microsoft Windows Server Administration (SA) authority is restricted to CDT designated personnel. Server access is permitted based upon server function and data type. Customers must refer to the 3138 – System Administrator Access Standard should SA be provided. SA privileges are never permitted on shared services.

Configuration changes made outside the scope of the service request which requires intervention, correction, or troubleshooting by CDT staff may incur additional charges.

Computing Software (Servers)

RoleResponsibilityExceptions
Operating SystemCDT
Operating System PatchingCDT
ApplicationCustomer/CDTDepends on the owner of the application.
Application Layer SecurityCustomer/CDTDepends on the owner of the application.
Application MaintenanceCustomer/CDTDepends on the owner of the application.
Application SupportCustomer/CDTDepends on the owner of the application.
DNSCDT
Email RelayCustomer/CDTAdditional cost.

Storage

RoleResponsibilityExceptions
Device(s)CDT
Connectivity to ServersCDT
Disk Space ManagementCustomerCustomer requests modification of storage.
Backup and RecoveryCustomer/CDTCustomer requests file system recovery. CDT implements file system recovery request.
Capacity MonitoringCDT

Network Infrastructure

RoleResponsibilityExceptions
Customer required network accessCDTMust be approved by Security.
Firewall and IPS hardwareCDT
Firewall context configuration and managementCDT

IT Security Management

RoleResponsibilityExceptions
Configure system security toolsCDT
Monitor system securityCDT
Ensure system securityCDT
Ensure system security responseCDT
Manage system authenticationCDT
Maintain user accountsCustomer/CDTCustomer requests modification of accounts. CDT implements account request. No client root/sudo with exception.

Resource Administration

RoleResponsibilityExceptions
Monitor resource performanceCDT
Fix resource performanceCustomerCustomer request for additional capacity.
Monitor resource capacityCDT
Add resource capacityCustomer/CDTCustomer requests modification of capacity. CDT implements the capacity request.

Administration

RoleResponsibility
Hardware procurementCDT
System software procurementCDT
Maintenance contract managementCDT

Operating system security strictly adheres to established, applicable CDT security policies. Policies include, but are not limited to, an established quarterly operating system patch cycle and routine third-party security scans to test for known vulnerabilities.

For more information, see Security Services.

Midrange Servers

Tier 1 Wintel Server – Standard

Service CodeService DescriptionUnit of MeasurementRateNotes
M101Tier 1 Base WINTEL Server includes:
Windows Standard Server, 2 CPUs, 16 GB Memory, 60GB Local Storage
Server/Month$2,268.00

Tier 2 Wintel Server – Standard (sunsetted July 1, 2012)

Service CodeService DescriptionUnit of MeasurementRateNotes
M102Tier 2 Base WINTEL Server includes:
Windows Standard Server, 4 CPUs, 16 GB Memory, 60GB Local Storage
Server/Month$3,456.00

Tier 1 Wintel Option Add-Ons

Service CodeService DescriptionUnit of MeasurementRateNotes
M105Windows Enterprise EditionLicense/Month$47.00
M105*Windows Enterprise Edition*License/Month$47.00*Software is in containment & unavailable for new systems, upgrades or migrations of existing systems.
M113 Additional RAM, First 16GB16 GB/Month$8.00
M114 Additional RAM, per 32GB32 GB/Month$16.00
M120 Server Monitoring ToolCustomer/Month$150.00

Virtual Servers

Virtual Server (High Availability) – Standard

Service CodeService DescriptionUnit of MeasurementRateNotes
M202Windows Virtual OS Set-up FeeOne-Time/OS$230.00
M204Windows Virtual Server (High Availability) 1 Core, 1GB Memory, No storage Server/Month$600.00

Virtual Server (High Availability) – Optional Add-Ons

Service CodeService DescriptionUnit of MeasurementRateNotes
M105Windows Enterprise EditionLicense/Month$47.00
M105*Windows Enterprise Edition*License/Month$47.00*Software is in containment & unavailable for new systems, upgrades or migrations of existing systems.
M206Additional MemoryGB/Month$50.00

*Required with more than 4GB Memory and a 32 bit OS

Subscriptions to this service are available. Rates may also be referenced in the CDT Rate Schedule.

To submit a service request for a new server or server environment, please go to the Enterprise Services Delivery page.
Additional details are available in the Windows Guidelines (PDF) or from your CDT Account Lead.

If you are experiencing a Windows service outage or need an account/password reset, please contact the Service Desk at (916) 464-4311.

OptionDescriptionService Request Link
Server Refresh or Rebuild
This service request is used for requesting new server environments. Upon completing this request, the Enterprise Service Delivery Process will begin.Request Now
Restore Files/FoldersWindows Hosting backup and restore services. Please provide the file/folder path and requested files and dates in the service request.Request Now
Server DecommissionThe following form will need to be attached to your server decommission service request:
Windows Decommission Submittal (EXCEL)
Request Now
Server - Add Memory, Storage, and/or Cores Additional storage for Virtual servers is available. Physical servers utilize SAN capacity for additional storage. Additional RAM (random access memory) is available in standard increments. For Virtual servers, additional cores are available. All of these services are offered at additional cost. For physical servers, the standard processor core count can be lowered at no charge.Request Now
Windows Monitoring ServicesWindows Hosting proactively monitors server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. Windows’ standard monitoring service tracks alerts for CPU, memory, and local storage utilization. Customized alerts can be configured for running processes and applications at additional cost.Request Now