Platform Hosting - Windows

 

The Windows Platform Hosting Service is a CDT managed service. This service provides Customers with standardized Windows server and operating system configurations, deployment, management, and administration of Windows-based software applications.

Windows Server Logo

Highlights

  • A dedicated support team of experienced, certified professionals with specific knowledge of the Windows platform, its capabilities and offerings
  • 24/7 Service Desk support

 

  • Consultation available to identify the optimal solution that will meet business and IT requirements
  • Customers focus on supporting their application product, not the hardware or operating system

 

  • Hardware and software components are built to create a stable, secure, fault-tolerant, and scalable infrastructure

Hardware

Windows Virtual Server

CPU1 virtual core
(Maximum 12 virtual cores)
Memory1 GB vRAM
(Maximum = 32 GB vRAM)
StoragePurchase amount needed
(8 GB recommended

For the CDT Infrastructure as a Service, see CalCloud IaaS virtual infrastructure services.

Operating System
  • Windows Server 2019, 2022
Network
Connection to SAN
  • Four 32 GB HBA
  • 10 GB Ethernet
Network Connection
  • One IP address
Anti-virus

System Center Endpoint Protection

Licenses

The Windows platform software tools

Security

Operating system security strictly adheres to established, applicable CDT security policies. Policies include, but are not limited to, an established quarterly operating system patch cycle and routine third-party security scans to test for known vulnerabilities.

For more information, see Security Services.

Database

CDT offers a number of database management system (DBMS) technologies.

Middleware

CDT provides a number of middleware technologies, including:

Disaster Recovery

CDT Disaster Recovery consists of the planning and preparation necessary to enable Customers to recover critical information technology applications hosted on the Windows platform.

Features

  • Centralized backup system
  • Last backup Recovery Point Objective (RPO)
  • Capability to failover to an alternate campus
  • Hardware to support critical applications
  • Exercise schedule flexibility
  • Cost-efficient DR services
  • Technical support during an exercise and in the event of a disaster
  • 24/7 Service Desk support during DR exercises

FTP

  • Transfer the output files to the Customer

Storage

  • SAN storage is available in increments of 1 GB
  • Data storage on disk using a redundant array of independent disks (RAID)
  • Off-site storage

Server Administration

CDT provides Windows server maintenance including Operating System (OS) administration, patching, and updating of servers.  Enterprise-level applications such as System Center Operations Manager, System Center Endpoint Protection, and HPE OneView are available for 24/7 monitoring of the performance, wellness, security, and connectivity of the server. With planned patch management, CDT ensures the data is protected at all times.

CDT manages all operating system maintenance, monitoring, and security, backups, upgrades, troubleshooting, and vendor escalation for server support. CDT informs Customers of planned maintenance (such as OS upgrades or patching).

The Customer installs, maintains, patches, and troubleshoots all of the hosted application software on the provisioned servers.

File System Administration

CDT provides shared centralized file storage and retrieval for equipment connected to the CDT network. Customers may elect to set up files to be accessible by specific groups or users.

Disk Administration

CDT monitors and manages the disk space usage using Microsoft System Center Operating Manager (SCOM) for all Windows systems.

Backup and Restore Administration

Backups
Daily backups between 6 PM and 6 AM, Monday through Sunday. This includes one full and six incremental backups per week.
Daily Backup Job Summary Reports, available upon request.
Backup copy redundancy
• On-site Primary Backup copy, 28-day retention
• Additional Off-site Secondary backup copy, 14-day retention

Restore
File and disk restoration for disk failure and operational recovery purposes.
Non-operational restore requests only when approved by CDT and coordinated through your Account Lead.

Database Backups
Detailed services are listed separately and can be found here:
SQL
DB2
Oracle
MySQL

Monitoring

CDT proactively monitors the network and server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. CDT’s monitoring service tracks the resources, processes, and services running on servers including:

  • CPU utilization
  • Memory utilization
  • Local storage utilization

Technology Refresh

Hardware is refreshed every five years, or as needed.

Vendor Contract Administration

CDT manages the vendor contracts for the Windows platform and provides licenses for hosted servers.

User Account Administration

Microsoft Windows Server Administration (SA) authority is restricted to CDT designated personnel. Server access is permitted based upon server function and data type. Customers must refer to the System Administrator Access Standard 3138 should SA be provided. SA privileges are never permitted on shared services.

Configuration changes made outside the scope of the service request which requires intervention, correction, or troubleshooting by CDT staff may incur additional charges.

Computing Software (Servers)

RoleCDTCustomer
Operating SystemX
Operating System PatchingX
Application
Exception: Depends on the owner of the application.
XX
Application Layer Security
Exception: Depends on the owner of the application.
XX
Application Maintenance
Exception: Depends on the owner of the application.
XX
Application Support
Exception: Depends on the owner of the application.
XX
DNSX
Email Relay
Exception: Additional Cost.
XX

Storage

RoleCDTCustomer
Device(s)X
Connectivity to ServersX
Disk Space Management
Exception: Customer requests modification of storage.
X
Backup and Recovery
Exception: Customer requests file system recovery. CDT implements file system recovery request.
XX
Capacity MonitoringX

Network Infrastructure

RoleCDTCustomer
Customer required network access
Exception: Must be approved by Security.
X
Firewall and IPS hardwareX
Firewall context configuration and managementX

IT Security Management

RoleCDTCustomer
Configure system security toolsX
Monitor system securityX
Ensure system securityX
Ensure system security responseX
Manage system authenticationX
Maintain user accounts
Exception: Customer requests modification of accounts. CDT implements account request. No client root/sudo with exception.
XX

Resource Administration

RoleCDTCustomer
Monitor resource performance
Exception:
Customer submits request for additional capacity.
X
Fix resource performanceX
Monitor resource capacityX
Add resource capacity
Exception: Customer requests modification of capacity. CDT implements the capacity request.
XX

Administration

RoleCDTCustomer
System software procurementX
Maintenance contract managementX
Hardware procurement and maintenanceX

Cloud Disaster Recovery (DR) offers on-demand disaster recovery, delivered as an easy-to-use Software as a Service (SaaS) solution. It combines cost-efficient cloud storage with simple SaaS-based management to deliver IT resiliency at scale, through simple DR testing, orchestration of failover and failback plans. CDT Customers benefit from a ‘pay when you need’ failover capacity model for DR resources while strengthening business resilience in the face of data loss threats such as ransomware. Primary virtual server location has to be located on-premises at CDT to utilize this service.

The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.

Midrange Servers

Tier 1 Wintel Server – Standard

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Tier 1 Base WINTEL Server includes: Windows Standard Server, 2 CPUs, 16 GB Memory, 60GB Local StorageTier 1 Wintel Server - StandardMidrange Servers - WintelMonthly/Per Server$2,449.00 M101
Windows OS Set-up FeeTier 1 Wintel Server - StandardMidrange Servers - WintelOne-Time/Per Server$460.00 M108 - Tier 1

Tier 2 Wintel Server – Standard (sunsetted July 1, 2012)

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Tier 2 Base WINTEL Server includes: Windows Standard Server, 4 CPUs, 16 GB Memory, 60GB Local StorageTier 2 Wintel Server - Standard (Sunsetted July 1, 2012)Midrange Servers - WintelMonthly/Per Server$3,732.00 M102
Windows OS Set-up FeeTier 2 Wintel Server - Standard (Sunsetted July 1, 2012)Midrange Servers - WintelOne-Time/Per Server$460.00 M108 - Tier 2

Tier 1 Wintel Optional Add-Ons

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Windows Enterprise EditionTier 1 Wintel Optional Add-OnsMidrange Servers - WintelMonthly/Per License$47.00 M105 - Tier 1
Windows Enterprise Edition*Virtual Server (High Availability) Optional Add-OnsVirtual Server - WintelMonthly/Per License$47.00 M105 -Virtual*Required with more than 4GB Memory and a 32 bit OS
Additional RAM, First 16GBTier 1 Wintel Optional Add-OnsMidrange Servers - WintelMonthly/Per 16 GB$8.50 M113
Additional RAM, per 32GBTier 1 Wintel Optional Add-OnsMidrange Servers - WintelMonthly/Per 32 GB$17.00 M114
Server Monitoring ToolTier 1 Wintel Optional Add-OnsMidrange Servers - WintelMonthly/Per Customer$150.00 M120

Virtual Servers

Virtual Server (High Availability) – Standard

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Windows Virtual OS Set-up FeeVirtual Server (High Availability) - StandardVirtual Server - WintelOne-Time/Per OS$230.00 M202
Windows Virtual Server (High Availability) 1 Core, 1GB Memory, No storageVirtual Server (High Availability) - StandardVirtual Server - WintelMonthly/Per Server$600.00 M204

Virtual Server (High Availability) – Optional Add-Ons

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Windows Enterprise EditionTier 1 Wintel Optional Add-OnsMidrange Servers - WintelMonthly/Per License$47.00 M105 - Tier 1
Windows Enterprise Edition*Virtual Server (High Availability) Optional Add-OnsVirtual Server - WintelMonthly/Per License$47.00 M105 -Virtual*Required with more than 4GB Memory and a 32 bit OS
Additional Cores (Up to 12 cores total)Virtual Server (High Availability) Optional Add-OnsVirtual Server - WintelMonthly/Per Core$75.00 M205
Additional MemoryVirtual Server (High Availability) Optional Add-OnsVirtual Server - WintelMonthly/Per GB$50.00 M206
*Required with more than 4GB Memory and a 32 bit OS

 

Subscriptions to this service are available. 

To submit a service request for a new server or server environment, please go to the Enterprise Services Delivery page.
 

If you are experiencing a Windows service outage or need an account/password reset, please contact the Service Desk at (916) 464-4311.

OptionDescriptionService Request Link
Server Refresh or Rebuild
This service request is used for requesting a server rebuild or refresh. Upon completing this request, the Enterprise Service Delivery Process will begin.Order Server Rebuild
Restore Files/FoldersWindows Hosting backup and restore services. Please provide the file/folder path and requested files and dates in the service request.Order File/Folder Restore
Server DecommissionA completed Windows Decommission Submittal must be attached to your server decommission service request. Order Server Decommission
Server - Add Memory, Storage, and/or Cores Additional storage for Virtual servers is available. Physical servers utilize SAN capacity for additional storage. Additional RAM (random access memory) is available in standard increments. For Virtual servers, additional cores are available. All of these services are offered at additional cost. For physical servers, the standard processor core count can be lowered at no charge.Order a change to Memory, Storage and/or Cores
Remote Desktop Services (RDS) Client Access License (CAL)By default, each Windows server allows two concurrent remote desktop sessions via Remote Desktop Protocol (RDP) to be logged into a server at one time. CDT customers who require additional RDP sessions, will need to purchase additional Remote Desktop Services (RDS) CAL licenses.

RDS licenses will be purchased on a “Per User” basis.

See the License your RDS deployment with client access licenses (CALs) Knowledge Article.
Order RDS CAL
Windows MonitoringWindows Hosting proactively monitors server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. Windows’ standard monitoring service tracks alerts for CPU, memory, and local storage utilization. Customized alerts can be configured for running processes and applications at additional cost.Order Windows Monitoring

Windows Request Fulfillment Timeframe Service Level Objectives (SLOs)

Service OptionFulfillment Timeframe SLONotes/Dependencies
Server Build/Refresh
/Rebuild
95% within 60 Calendar DaysProcess includes:
  • Customer Initiates Request - Customer submits request, completes questionnaire and diagram (Avg 13 days)

  • Architecture Review – Customer, CDT Enterprise Service Delivery team and Service workgroups meets to review/approve architecture and gathers technical requirements (Avg – 18 days)

  • Customer and CDT Commits – Reviews request summary, cost estimates and customer completes action items (Avg – 9 days)

  • CDT Builds - CDT service workgroups plans, builds and tests customer environment (Avg – 5 days)

  • CDT Delivers and Customer Accepts - Customer tests connectivity, installs apps (Avg – 15 days)

  • Includes 45 days from Case submission to “deliver” server to customer; additional 15 days for customer validation.

  • Based on “average” complexity case; 4 servers or less, only 1-2 design meetings required.

  • Dependencies:

    1. Customer brings appropriate technical staff to design meetings scheduled at frequency CDT requests.

    2. Customer submits accurate supplemental cases – e.g., admin access, firewall.

    3. Cases CDT and Customer place in "hold" status may delay completion.

Server
Decommission
95% within 21 Calendar DaysDate from the requested decommission date in which server is taken offline and billing is stopped.
Add Memory/Storage
/Cores
95% within 3 Business DaysAdditional Core requests require a reboot; if customer needs reboot to be scheduled around its application M&O schedule this could result in delays beyond the 3-day turnaround.
Restore
Files
95% within 2 Business DaysApplies to restoring Files and File Folders only; complete system restores can take longer.
Add Monitoring Services95% within 5 Business DaysApplies to “Standard” requests - using existing functionality within the CDT monitoring application; custom requests that require additional configuration could take longer.
Admin/RDP Access95% within 20 Calendar Days
  • May require additional time if request is tied to a New Server Build/Refresh/Rebuild; relies on completion of server build.

  • Dependencies:

    1. Customer includes Information Security Officer approval attachment and sufficient justification for Admin/RDP access, subject to CDT Security approval.

    2. Customer provides accurate information within request (e.g., server name, user ID).