Service Resources

DOCUMENTS, FORMS, GUIDELINES, PROCEDURES, AND STANDARDS

Document LinksNumberDescriptionServiceCategory
Std 213 Non-State Amendment (DOC)213-Non-State AmendmentAgreement
Std 213 Non-State Agreement (DOC)213-Non-State AgreementAgreement
Std 213 Interagency Agreement (DOC)213Agreement
Std 213 CalStars IAA (DOC)213-CalStarsAgreement
Std 213 Out of State Agreement (DOC)213-Out of StateAgreement
Std 213 Amendment (DOC)213-AmendmentAgreement
Out of State Agreement213-Out of StateAgreement
Interagency_Agreement213Agreement
Interagency Agreement Amendment213-AmendmentAgreement
Mobile Touchdown Features (PDF)MobileFeatures
Mobile Afaria Features (PDF)MobileFeatures
Certification of Compliance with Policies (PDF)Outside source from the Department of General Services’ State Administrative Manual.Form
Platform TMS Property Transaction Form 254 (DOC)254The Property Transaction form 254-TMS for the Tenant Managed Services (TMS) is to be used whenever a Tenant brings in or removes equipment from the TMS Raised Floor Environment at theCDT Gold Camp facility. Listing all equipment ensures the safety of the CDT facility and personnel. It also ensures the validity of all removals.TMSForm
TMS Premium Cable Schema (XLSX)TMSForm
TMS Contact List (XLSX)TMSForm
Security Policy Exception Request Form 358 - (DOC)
Security Policy Exception Request Form 358 - (PDF)
358The Security Policy – Standard Exception Request Form is submitted when one of the Security Policies, Standards, or Procedures cannot be adhered to. Please reference the Security Exception Request Procedure, 3502 for details regarding form submission.Form
CAWeb Assessment Request Form (DOCX)WebForm
Network Firewall and Access List Request Form 363 (XLS)363The Firewall Request Form 363 is used to transmit firewall rule change requests to the CDT. Requests will be coordinated with the CDT customer, and the work completed per a change window authorized by CDT Change Management. Information fields must be completed correctly in order to process the request.NetworkForm
Security Audits PAR (PDF)SecurityForm
CALNET-ordering-forms-std20Please Note: This document is accessible from Internet Explorer only.NetworkForm
SAS PC Order Form-2017 (DOCX)SAS PCForm
RACF Customer Authorization Word (DOC)

RACF Customer Authorization (PDF)

RACF Remedy template instructions-258 (PDF)
258The Customer Authorization, form 258, is used to provide CDT Data Security personnel with information regarding a customer department’s Information Security Officer (s) and Resource Access Control Facility (RACF) Coordinator(s). This information is updated on a yearly basis.Form
Processing Credit Request-110 (DOCX)

Processing Credit Request 110 (PDF)
110Form
Gold Camp z System Printer Form-380 (XLS)380The z Systems Printer Form 380 is used to request printer creation, update, or deletion for Gold Camp z Systems users who are not connecting via Telnet. Often customers need to coordinate with several areas within their organization in order to complete this form (for example, end users, networking, and printer support). This form is an Excel Spreadsheet that has three Worksheets; the first worksheet contains instructions. Input is required on the other two worksheets.Form
Air Cooled Data Centers (PDF)408APower Usage Effectiveness (PUE) Reporting. Please reference requirements of DGS Management Memo 14-09. The PUE Reporting forms are due every December 31.
Select the appropriate form based on the type of Data Center Cooling:

408 A for Air Cooled Data Centers
408 B for Chilled Water Cooled Data Centers
Form
Chilled Water Data Centers - 408B (PDF)408BPower Usage Effectiveness Report (Chilled Water Cooled) to be used by all State data centers over 1000 square feet.FacilityForm
Dedicated Software Product Agreement
Form-354 (DOC)
354The Dedicated Software Product Agreement, Form 354, is required when a customer submits a service request for the procurement of a dedicated software product. The Dedicated Software Product Agreement must be completed by the customer agreeing that they will be responsible for all costs associated with the use of the software product. The customer signed agreement will be forwarded to their Account Lead.Form
Extended Software Version Support Request Form 382 (DOC)382Form
O365 Unified GAL Connection Request (DOCX)MobileForm
VPS Printer Request Form-379 (XLSX)379This form is required to be completed by customers then attached to Service Requests requesting an addition, change, or deletion of VPS print services provided by CDT.Form
Mobile MDM Authorization Form (PDF)Please Note: This document is accessible from Internet Explorer only.MobileForm
Database ADABAS Guideline (DOCX)DatabaseGuideline
Platform AIX Linux Solaris Guideline (DOCX)PlatformGuideline
Network Domain Name Request Guideline (PDF)NetworkGuideline
Secure Certificate Guideline (PDF)CertificatesGuideline
Cloud SBCS GuidelineServer Based ComputingGuideline
Audit Control Guide (DOCX)SecurityGuideline
CES Billing Guidelines (PDF)Please Note: This document is accessible from Internet Explorer only.MobileGuideline
GIS Guideline (PDF)GISGuideline
Web Server Guideline (PDF)Guideline
Web Server Submittal (PDF)PlatformGuideline
Middleware WebSphere App Server Guideline (PDF)MiddlewareGuideline
Platform Enterprise Linux Guideline (PDF)PlatformGuideline
Middleware TAMe Guideline (PDF)MiddlewareGuideline
Service Guidelines (PDF)Guideline
Network LAN Guideline (PDF)NetworkGuideline
Database Oracle Guideline (PDF)DatabaseGuideline
Server Vulnerability Scan Guideline (PDF)PlatformGuideline
Mobile LISTSERV Guideline (PDF)MobileGuideline
Platform SystemZ DR Guideline (PDF)PlatformGuideline
Database DB2 LUW Guideline (PDF)DatabaseGuideline
Database MySQL Guideline (PDF)DatabaseGuideline
Database SQL Server Guideline (PDF)DatabaseGuideline
Environment Submittal Instructions (PDF)Instructions
Secure Certificate Submittal Instructions (DOCX)Secure CertificatesInstructions
Mobile EHub Activating Services MVLS (PDF)MobileOther
MFT Quad 2009 AXWAY 3183 (PDF)3183Other
Platform TMS Basic Fact Sheet (PDF)TMSOther
Freeze Request Information Sheet-403 (DOCX)

Freeze Request Information Sheet-403 (PDF)
403The requested data is needed in order to analyze potential conflict and impact to the various components which make up your application environment.Other
Network FRS Fact Sheet (PDF)NetworkOther
Network FRS Onboarding Timeline (PDF)NetworkOther
General Terms Conditions (PDF)Please Note: This document is accessible from Internet Explorer only.Other
Software Version Support Policy 4000 (PDF)4000PlatformPolicy
Platform Tenant Managed Services Access Procedure 3112 (PDF)3112TMSProcedure
Navigating The Removable Media Manager Procedure (PDF)Procedure
Network Firewall and Access List Request Procedure 3121 (PDF)3121NetworkProcedure
Photograph Request Procedure 3103 (PDF)3103Procedure
Information Security Exception Request Procedure 3502 (PDF)3502Procedure
Platform SystemZ Tape Volume Expiration Date Change Procedure (PDF)PlatformProcedure
Software Version Support Procedure 4005 (PDF)4005PlatformProcedure
Visitor Access Procedure 3102 (PDF)3102Procedure
CCESS O365 Discovery Questionnaire (PDF)MobileQuestionnaire
Cloud Portal User Setup Questionnaire (XLSX)CalCloudQuestionnaire
Cloud Tenant Onboarding Questionnaire (XLSX)CalCloudQuestionnaire
Remedy Multiple External Profile and Designated Approver Requests (XLSX)RemedyRequest
System Administrator Access Standard 3138 (PDF)3138Standard
Platform Tenant Managed Services Security Standard 3111 (PDF)3111TMSStandard
Database Midrange DB Server Security Standard 3132 (PDF)3132DatabaseStandard
Data Classification Standard 3113 (PDF)3113Standard
Entry Exit Facilities Standard 3101 (PDF)3101The Processing Credit Request, form 110, and associated documentation, is used to request credit for an error which occurred due to hardware, software or personnel. Additional information is available at: Credit Request.
Send the completed form to your Account Lead.
Standard
Network Architecture Standard 3117 (PDF)3117NetworkStandard
Hosted Project Security Standard and Recommendations 3120 (PDF)3120Standards
Mobile EHub Standard (PDF)MobileStandards
Server Vulnerability Scan Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.PlatformSubmittal
Platform Windows Decommission Submittal (XLSX)PlatformSubmittal
Network Domain Name System Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.NetworkSubmittal
Environment Submittal (PDF)Submittal
Secure Certificate Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.CertificatesSubmittal
Platform Solaris Intake Packet (XLSX)PlatformSubmittal
Database DB2 LUW Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.DatabaseSubmittal
Database SQL Server Submittal (PDF)DatabaseSubmittal
Secure Certificate Delegated Administrator Submittal (PDF)CertificatesSubmittal
Cloud-SBCS-SubmittalServer Based ComputingSubmittal
Professional Services Intake Form (PDF)Please Note: This document is accessible from Internet Explorer only.Submittal
Middleware TAMe Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.MiddlewareSubmittal
GIS Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.GISSubmittal
Platform Enterprise Linux Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.PlatformSubmittal
Mobile EHub Service Enrollment Form (DOC)MobileSubmittal
Middleware WebSphere App Server Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.MiddlewareSubmittal
Network LAN Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.NetworkSubmittal
Platform AIX Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.PlatformSubmittal
Mobile CES Enrollment Form (XLS)This form is used for O365 and email migration planning. MobileSubmittal
Web Server Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.Submittal
TMS Premium Storage Environment (XLSX)TMSSubmittal
Platform Windows Managed CalCloud Build Submittal (XLSX)CalCloudSubmittal
Platform Linux Submittal (XLSX)PlatformSubmittal
Mobile LISTSERV Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.MobileSubmittal
Database MySQL Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.DatabaseSubmittal
Database Oracle Submittal (PDF)Please Note: This document is accessible from Internet Explorer only.DatabaseSubmittal
TMS Premium Equipment Survey (XLSX)TMSSurvey
TMS Basic Equipment Survey (XLSX)TMSSurvey
Mobile CES Archive Storage Calculator (XLS)MobileTools
CES Migration Planning Tool (XLS)This tool is used for O365 and email migration planning. MobileTools
Mobile ECAT Training Guide (PDF)MobileTraining