Virtual Desktop Services

The Virtual Desktop Service provides secure hosted virtual applications within a Private Cloud computing environment for State, county, federal and local government entities of California. Virtual Desktop empowers users with on-demand self-service to enterprise applications. Virtual Desktop is an application delivery solution that enables any Windows® application to be virtualized, centralized and managed in the data center and instantly delivered as a service to users anywhere on any device.

Virtual Desktop HIGHLIGHTS
Secure, Anywhere, Any Time, access to Applications

  • Two Factor Authentication
  • Enterprise-class Scalability
  • Platform always up-to-date
  • Core Microsoft Office Pro/Custom/COTS
Multiple costing models

  • Cost based on the number of user/concurrency
  • Base Application Bundle
  • Office Productivity Bundle
  • Custom/COTS Application Hosting
Simplifying and automating the process of delivering or updating applications SaaS, enabling IT to focus on strategic initiatives Multiple Access Methods

  • Desktop/Laptop
  • Tablets
  • Mobile Devices
Reduces Desktop Management cost up to 50% Improves Access and Application Security
Geo-redundant data center architecture Self-service administration options
Multi-layer Anti-virus and Outlook spam filtering Consolidate Core and Legacy apps in one on-demand interface
24 X 7 Service Desk Comprehensive data migration
Centralizing applications in the data center to reduce complexity and lower the cost of desktop management by up to 50 percent Controlling and encrypting access to data and applications to improve security beyond HIPAA requirements
Delivering applications instantly on demand to users anywhere on any device End User Resources

This offering is classified as a Current Service

Virtual Desktop is an application virtualization solution that transforms desktops and applications into a secure on-demand service available to any user, anywhere, on any device. With Virtual Desktop, you can deliver individual Windows, web and SaaS applications, to PCs, Macs, tablets, smartphones, laptops and thin clients with a high-definition user experience.

Base Application Bundle

Firewall Protection and Intrusion Detection

  • All servers involved in the Virtual Desktop are positioned behind a firewall. Changes to the firewall rules must be approved by the CDT Information Security Officer (ISO).
  • Connections to the Virtual Desktop environment are routed through a redundant Demilitarized Zone (DMZ) accessed via SSL only.
  • Connections are double encrypted and compressed. A 128-bit SSL digital certificate provides the first layer of encryption. The second layer is provided via the Independent Computing Architecture (ICA) encryption and compression algorithm.
  • Access security is enhanced by the use of a secure token code along with the standard user ID and strong passwords

Secure Tokens

CDT provides industry-standard security using hardware and software protocols and (OTP) to protect the Virtual Desktop environment from unauthorized access. Tokens can be hardware (hard token), software (per device), or Smart Phone (app).

REQUIREMENTS

Refer to the Supported Client OS and Browsers list for more information regarding supported client operating systems and browsers.

HIGH AVAILABILITY

Featuring Microsoft clustering technology, CDT has architected the Virtual Desktop system to maximize operational availability through redundancy and failover to reserve servers.

MICROSOFT

Current versions hosted in the environment include: Microsoft Office 2013, Microsoft Office 2010, Microsoft Office 2007, and Microsoft Office 2003 (legacy apps)

Microsoft Office Productivity Bundle

The Microsoft Office Productivity Bundle consists of Microsoft Office Pro:

  • Microsoft Access
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Publisher
  • Microsoft Outlook
  • Microsoft Word


Standalone Microsoft Products

  • Microsoft Visio – (Standard)
  • Microsoft Project – (Standard)

ADOBE

  • Adobe Acrobat Professional

Hosted Customer COTS Application(s)

Virtual Desktop offers a flexible mix of cloud, dedicated, and hybrid hosting services to meet the needs of your application(s). Applications are diverse and they come with their own requirements and technical nuances. Virtual Desktop has the experience and expertise to help you, by certifying your application in our environment and designing an infrastructure that’s best suited for your application.

Virtual Desktop offers a flexible mix of cloud, dedicated, and hybrid hosting services to meet the needs of your custom application(s). Applications are as diverse and unique as the business units that develop them, and they come with their own requirements and technical nuances-from varying compute, storage, and security needs, too often unpredictable load. Virtual Desktop has the experience and expertise to help you, by certifying your application in our environment and designing an infrastructure that’s best suited for your custom application.

In addition to the same security provided for our Application Hosting service, the Virtual Desktop environment features network security, physical security, criminal background checks on administrators and encryption in transit and at rest.

Virtual Desktop holds the following security certificates:

  • Health Insurance Portability and Accountability Act (HIPPA) compliant
  • Sarbanes Oxley (SOX) compliant
  • Payment Card Industry (PCI) compliant
  • Customers are expected to observe the various IT security-related best practices, standards and policies in force within OTech including:
    • SIMM 66A and 70E State of California Telework and Remote Access Security Standard
    • IT Policy Letter ITPL 10-03, SAM Manual section 5340 and the International Standards Organization section 17999

For more information, see Security Services.

Virtual Desktop supports distributed administration and self-service password resets.

BACKUP AND RESTORE

Operating System Backup

  • Weekly backup of the operating system.

Data Backup

  • Full backups occur every Saturday
  • Incremental Backups occur three times a day.

CONSULTING

CDT bills for consulting services when requested services exceed the workload in the rates approved. For more information please see Consulting Services.

Optional Administration

CONSULTING

CDT bills for consulting services when requested services exceed the workload in the rates approved. For more information see Consulting Services.

MIGRATION PLANNING

The Virtual Desktop Migration Planning Services are a one-time fee based on the number of hours spent on your project.

  1. Site Discovery
    • Detailed discovery document
  2. Readiness Assessment
  3. Migration Planning
    • Access
    • Applications
    • Customer service validation/acceptance support
    • Data

TRAINING

CDT offers on-site and/or Web conferencing based training available for all users.

  • SAN storage is available in increments of 1 GB.
  • Data storage on disk using redundant array of independent disks (RAID)
  • Off-site storage

Maintenance Schedule

How do I configure and use Virtual Desktop?

Read the Online FAQs

Does Virtual Desktop have a Knowledge Base?

Subscriptions to this service are available and can be referenced in the CDT Rate Schedule.

Service CodeService DescriptionUnit of MeasurementRateNotes
M701Base Application Bundle Below 50% ConcurrencyUser/Month$17.40
M702Base Application Bundle 50% - 74% ConcurrencyUser/Month$25.20
M703Base Application Bundle 75% - 100% ConcurrencyUser/Month$31.80
M704Office Productivity Bundle Below 50% ConcurrencyUser/Month$37.80
M705Office Productivity Bundle 50% - 74% ConcurrencyUser/Month$45.60
M706Office Productivity Bundle 75% - 100% ConcurrencyUser/Month$52.20
M708Microsoft Visio Standard Win32 w/Software AssuranceLicense/Month$6.50
M710Microsoft Project Standard Win32 w/Software AssuranceLicense/Month$19.50
M712Adobe Acrobat ProLicense/Month$6.50
M714SBCS Storage MB/Month$0.0044
M715Secure ID Physical Token (Monthly Payment Option)Token/Month$3.30
M716Secure ID Software-based Token (Monthly Payment Option)Token/Month$1.80

To request to Add, Change, Delete Virtual Desktop Services, please submit a Service Request: Request an Add, Change or Delete of Virtual Desktop Services Now

A completed Virtual Desktop Submittal (PDF) is required prior to the start of work. Complete the Submittal and attach it to the Service Request.

For additional information, please see the Virtual Desktop Guidelines (PDF).