Shared Microsoft Premiere Support

Technical Account Manager (TAM) Responsibilities

This Agreement provides CCES O365 subscribers support on all Microsoft O365 applications and Microsoft based services and technical support of the Microsoft applications and the systems they reside on. The Agreement will allow subscribers to utilize Microsoft Applications and services to include the following: support account management and support assistance in conjunction with the use of its applications.

Office 365 Premier Support

Your Advocate Within Microsoft
  • Account planning
  • Service delivery management
  • Resource facilitation
  • Monthly reporting
  • Regular service checkpoints
  • Escalation management
  • Security and product alerts
  • Distribution lists

To subscribe to Microsoft Premiere agreement, a minimum of five hours must be purchased.  Additional hours and/or training can be acquired via add-on packs also through this agreement.

  1. Open a Service Request.
  2. Once processed, your Microsoft Service Delivery Manager will contact you with access IDs and additional information.
  1. Open a Service Request.
  2. The CDT Procurement team will provide access and billing information.
Premier Wave 1 & 2 Pack Options
Feature A1 A2
Problem Resolution Hours (PRS)

  • Incident resolution
  • Multivendor coordination
  • Remote diagnostic and debug (Dial In)
  • 24 x 7 access to support professionals
  • Cyber incident response
32 hours 16 hours
Support Assistance

  • Supportability consulting
  • Lab access
  • Reviews
  • Workshops
64 hours 32 hours
Support Management Services

  • Planning and resource facilitation
  • Status reports and meetings
  • Incident escalation management
72 hours 36 hours
Information Services

  • Unlimited user access license to Premier Online Website
  • Critical problem alerts
  • Product news flashes
  • Support webcasts
Included Included
$38,232 per unit $19,116 per unit

This Office 365 Ramp-up Series offering allows users to logon and view a minimum of 8 webcasts with a duration of approximately 2-hours each, which totals just under 16-hours of Office 365 training. The content can be accessed anytime throughout the one month availability. Access starts on the first day of the month and expires on the last day of the month.

How the Offering Works:

The Premier Webcast training sessions are delivered via web-based conferencing. The instructor provides a combination of PowerPoint, live demos, and Q&A to deliver a rich and effective learning experience, delivery time is 90-minutes, with a 30-minute Q&A to follow.

User-level Training:

Productivity Series – Office 365:  Document Collaboration with OneDrive and SharePoint Online
Productivity Series – Office 365:  Workplace Collaboration with Lync and Yammer
Productivity Series – SharePoint 2013:  Introduction to SharePoint and SharePoint Sites
Productivity Series – SharePoint 2013:  Introduction to SharePoint Lists and Libraries
…and much more

Technical Training:

Office 365 – Preparing for Migration
Office 365 – Introduction
Office 365 – PowerShell – Administration of Office 365 with PowerShell
Office 365 – Security and Compliance Features in Exchange Online (Module 1 and 2)
Office 365 – Migrating to Lync Online
Office 365 – Migrating to Exchange Online
Office 365 – Configuration and Administration of Intune for 0-365
…and much more