Description
The California Department of Technology (CDT) offers On-Premises Storage as a Service (STaaS). CDT is offering the service at its data centers in Rancho Cordova and Vacaville. The STaaS offering has four tiers of storage. All storage tiers will have data stored with encryption at rest, and there are no fees incurred when uploading or downloading data to the service.
Tier I
Provides a fiber channel or IP connected storage system with a response time that is less than or equal to 5 milliseconds (ms) for read/write activity.
Tier II
Provides a fiber channel or IP connected storage system with a response time that is less than or equal to 25 ms for read/write activity.
Tier III
Provides a fiber channel or IP connected storage system with a response time that is less than or equal to 100 ms for read/write activity.
Tier IV
Provides a fiber channel or IP connected storage system with a response time that is less than or equal to 4000 ms for read/write activity.
Benefits
- Security
- Scalability
- Flexibility
- Encryption at rest
- Multiple storage classifications
- Low usage-based costs
- High durability and reliability
- Storage management
Included
CDT performs the following functions:
- Service fulfillment
- Service management
Security
- Secure tenant isolation
- Ability to encrypt data at rest or in transit
Optional
- Data replication between CDT data centers in Rancho Cordova and Vacaville
- Data replication between Customer sites and On-Prem STaaS
- Encryption in transit
- SNAP copies (local and remote)
Roles & Responsibilities
| Role | CDT | Customer |
|---|---|---|
| Payment for all service costs at the agreed interval, as published in the CDT rate schedules | X | |
| Monitoring charges, usage, and/or subscriptions | X | |
| Reporting any service-related issues to CDT | X | |
| Acquiring any needed assistance to on-board to the service or for assistance in using the service | X | |
| Managing and maintaining the STaaS infrastructure | X | |
| Procure and maintain support contract with storage vendors | X |
Rates
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| STaaS Tier I | Response Time <=5ms for Read/Write | Storage as a Service (STaaS) - On Premises | Monthly/Per GB | $0.336 | K605 | |
| STaaS Tier II | Response Time of <=25ms for Read/Write. | Storage as a Service (STaaS) - On Premises | Monthly/Per GB | $0.224 | K606 | |
| STaaS Tier III | Response Time of <100ms for Read/Write. | Storage as a Service (STaaS) - On Premises | Monthly/Per GB | $0.112 | K607 | |
| STaaS Tier IV | Response Time of <4000ms for Read/Write. | Storage as a Service (STaaS) - On Premises | Monthly/Per GB | $0.0784 | K608 |
Request Service
To submit a service request for Storage as a Service (STaaS) On-Premises, please go to this link: Storage as a Service (STaaS) On-Premises.
| Request Process | Service Request Option | Scenario Description |
|---|---|---|
| STEP 1 Customer submits Case/Request #1 | Cost Estimate and Design For new subscriptions or major changes (i.e., changes to bandwidth, connections, tier types, etc.). A “Cost Estimate and Design” service request (select within the service options drop down field) must first be submitted and completed for the cost estimate, evaluation, and design (except for a Change within Existing Storage Capacity). | All scenarios listed requires first submitting a Cost Estimate and Design service request PRIOR to submitting the corresponding Implementation service request, except for Discontinuation and Allocation. |
| Scenario #1: New New Customer - Customer has never subscribed to STaaS (no existing storage service) |
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| Scenario #2: Change storage tier Existing Customer - Customer currently subscribes to and is billed for a STaaS type of storage tier (e.g., Tier I, Tier II, Tier III, Tier IV) and requires a change in Storage tier (e.g., from Tier IV to Tier 1) |
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| Scenario #3: Increase or reduce subscribed capacity Existing Customer - Customer requires an Increase or decrease to currently subscribed capacity (i.e., this is to increase or decrease billed capacity, NOT to increase allocation within existing billed capacity.)
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| Scenario #4: Change storage storage connection or bandwidth Existing Customer - Customer currently subscribes to and is billed for a STaaS type of storage tier (e.g., Tier I, Tier II, Tier III, Tier IV) and requires a new or change in connection type or bandwidth (e.g., from Fibre Channel to IP, 1GB to 10GB bandwidth) |
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| STEP 1 - Exception A | Allocation Allocation change within existing Storage Capacity (of subscribed storage capacity; this includes deleting a LUN) | To request a change in existing storage capacity allocation, a Cost Estimate and Design service request is NOT required.
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| STEP 1 - Exception B | Discontinue Discontinue Storage as a Service (STaaS) On-Premises | To request complete discontinuation of STaaS On-Prem, a Cost Estimate and Design service request is NOT required.
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| STEP 2 If Customer approves the cost estimate and would like to move forward, the Customer submits Case/Request #2 | Implementation After receiving the cost estimate and storage diagram provided by CDT (STEP 1), submit another service request for implementation and attach the 1) cost estimate 2) storage diagram and 3) cable schema. | All scenarios listed above in STEP 1. Cost Estimate and Design requires completing a Cost Estimate and Design service request PRIOR to submitting the corresponding Implementation service request, except for Discontinuation and Allocation |
FAQs
1. What is STaaS On-Premises?
A CDT managed on-premises storage solution.
2. How does STaaS On-Premises work?
The STaaS offering is available as a pay per use subscription and has four tiers of storage. All storage tiers have data stored with encryption at rest, and there are no fees incurred when data is in transit.
3. What happens if I have problem with my STaaS On-Premises service and need support?
If you are experiencing a technical issue for your existing STaaS On-Premises service, please submit an incident via CDT IT Services Portal (reference “STaaS” in “Subject” field) or call CDT Service Desk (916) 464-4311 to call in an incident. Standard target response times for incidents are referenced here. For all other inquiries, please contact your CES Account Lead here.
4. Will my billing look different?
No, all STaaS On-Premises customers currently receive their monthly billing from CDT. There is no change.
5. Do I have to annually renew our STaaS On-Premises subscription?
As a CDT customer, you no longer have to submit annual renewals of your storage service.
6. Will I continue to receive monthly storage utilization reports?
Yes. If you have any questions about your reports, please contact your CES Account Lead.
7. What are the performance levels of the four tiers of storage?
Tier I High Performance:
- Intended for mission-critical speed and reliability
- Provides the input/output operations per second (IOPS) support for data intensive applications
- Enables easy, reliable, and rapid transmission of data
Tier II Operational Performance:
- Intended for core business applications
- Fast access to business-critical data that is utilized daily
- Outstanding performance at a lower cost than Tier I
Tier III Accessible Important Data:
- Quick access to core business data when needed
- Solid performance at a fraction of the cost of Tier I and Tier II
- WAN IP Storage: servers do not need to be located at the data center
Tier IV Long-Term Data Storage:
- Long-term data archiving
- Immediate access to long-term backup data
- No more tape drives!
- WAN IP Storage: servers do not need to be located at the data center
8. How is the network connectivity required to access STaaS On-Premises determined?
CDT will meet with the interested customer and obtain their requirements. Then, CDT will work with the customer to determine network connectivity based on the customer’s needs and use case.
9. What are the benefits of subscribing to STaaS On-Premises?
- Security
- Scalability
- Flexibility
- Encryption at rest
- Multiple storage classifications
- Low usage-based costs
- High durability and reliability
- Storage management
10. Where can I find rates and option information for STaaS On-Premises?
Rates and options are available on the Rates tab.
11. How can I order STaaS On-Premises?
To submit a service request for Storage as a Service (STaaS) On-Premises, please go to this link: Storage as a Service (STaaS) On-Premises. For detailed instructions, please reference the “Request” tab or contact your CES Account Lead.
12. What is the term agreement?
STaaS On-Premises is a month-to-month service billed on the CDT invoice.
13. Will the ongoing STaaS offering include consulting fees like those charged with the previous vendor supplier?
No, CDT does not add on additional “consulting” charges and you will only pay the standard rate for the tier you choose.
14. As this offering can emulate S3 Cloud storage, does it include ingress/egress fees like the large Cloud providers charge?
No, CDT does not measure and charge for S3 ingress/egress commands. You only pay the flat rate per GB based on the tier chosen.