Tenant Managed Services (TMS)

Basic services include:

• Secure space in a Tier III data center.
• Full control of the computing environment.
• Customer provided and managed security components.

Premium services include:

• All basic services.
• Security tools/components are provided by CDT.
• Customers manage security tools/components
• Managed local area network (LAN).
• Managed storage area network (SAN).

• Customer hardware must be assessed prior to installation by CDT.
• Considerations such as excessive power requirements and cooling needs are reviewed during the assessment process.
• Hardware must physically fit/mount into the CDT provided TMS Cabinets.
• Customers may request to provide their own cabinets and will be considered on a case-by-case basis.
• After installation, CDT will provide a brief inspection to ensure that equipment is properly racked, cables are bundled, and power strips are plugged in redundantly.

No

• TMS customers have physical access to their cabinets 24×7 at Rancho Cordova.
• The customer authorizes cabinet access by completing a Tenant Contact List.
  Rancho Cordova Site: Customers must submit a TMS Raised Floor Activity Request through ServiceNow, to access the Rancho Cordova site.
• For non-urgent/planned visits, we request at least 48 business hours advance notice prior to the visit.
  For emergency or break-fix issues, a customer should open a Case via ServiceNow or by calling the Service Desk at (916) 464-4311.
• Visitors not listed on the Tenant Contact List will require approval by a Customer’s Authorized Representative prior to being granted access to the Computer Room.
• Vacaville Site: Customers must submit a TMS Raised Floor Activity Request through ServiceNow, to access the Vacaville site.
• For non-urgent/planned visits, we request at least 48 business hours advance notice prior to the visit.
• We request 72 business hours advance notice if you need access to the loading dock.
• Visitors not listed on the Tenant Contact List will require approval by a Customer’s Authorized Representative prior to being granted access to the Computer Room.
• Customers visiting the Vacaville site must be escorted by a CDT employee.
• Authorized (badged) vendors may access the Vacaville site without an escort.
• Authorized (badged) vendors may not act as an escort for TMS customers or other vendors.
• Off-hour visits to the Vacaville site may incur additional fees to compensate for overtime costs.
• Off-hour visit times to the Vacaville site can be requested, but are dependent on resource availability.

CDT staff will coordinate access through the facility and loading dock.

The customer is responsible for moving and installing/racking their equipment into the TMS Basic or Premium environment.

• The customer is responsible for physically moving their equipment from CDT loading dock to the final destination within the TMS raised floor or hire a vendor to provide moving services.
• CDT has some moving equipment available to the customer with advance notice. All packing materials, cardboard, Styrofoam, and pallets must be removed by the customer.

The customer.

• 208-volt power cords draw less current than the standard 110-volt power cord.
• Less current mean less heat; therefore, your device will run cooler and will help minimize the risk of equipment failure.
• The lower power consumption also helps contribute to the overall power efficiency of the data center.

• Yes, the customer is responsible for all deliveries and must be present (or a designee) to sign for and accept all shipments.
• All delivery attempts made to the Rancho Cordova site without a representative present will be refused and sent back with the shipper at the customer’s expense.
• Delivery notifications must be submitted through ServiceNow.
• CDT is unable to sign for or store customer-owned packages or assets.

Option 1: Customers can order their own circuits via CALNET, from their site to the CDT data center. CDT will extend the circuit from the MPOE to the TMS rack, for a one-time fee.
Option 2: Customers can request bandwidth (aka a ‘handoff’) to the Internet and other CDT resources to their TMS rack at the following speeds:

Each connection will incur both a one-time and monthly fee, per the CDT Rate Schedule.

• Customers can use an allocation of their own network IP addressing, use some allocation from the TMS Premium globally routable allocation, or get an allocation from CDT.
• Customers can use either globally routable or private IP addressing in their environment.
• TMS Premium was designed in such a way that there is no issue with Customers overlapping IP address space.

• Computing hardware is the ideal candidate for TMS Premium cabinets.
• All appliances must be rack mountable into the CDT provided server cabinets; however, all proposed devices will be reviewed on a case-by-case basis.

• Customers have full manageability of their firewall security context.
• Customers control all rule sets, logging, and authentication to their firewall security context.

Up to 10 VLANs.

Yes

The CDT Data Center is not SOC 2 certified.

Yes, for CDT-hosted platforms. For TMS, CDT can only attest the physical environment is suitable. In TMS, the IT components are owned, configured, and managed by the customer (except for the service’s perimeter firewall).

Support and questions can be submitted at CIODCSupportTMSSupport@state.ca.gov.

Rates vary based on subscribed services. Rate information can be found on this page under the Rates section.