Tenant Managed Services (TMS)

Tenant Managed Services (TMS) is the Statewide Data Center’s colocation service offering.  TMS allows customers the ability to choose which features are needed to best meet specific departmental needs, while reducing statewide data center floor space and greenhouse emissions.

Two models of co-location service are offered:

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Basic

TMS Basic (formerly known as COEMS) provides secure space in a state-operated, Tier III equivalent data center, while still allowing customers to maintain full control over their computing environment. Tenants also provide and manage their own security components (e.g. Firewall, IPS, etc).

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Premium

TMS Premium (formerly known as FDC) offers an additional layer of service.  In addition to providing secure space, it also provides a managed local area network (LAN) and storage area network (SAN). The Managed LAN includes Firewall and IPS; tenants manage their security context.

Tenant Managed Services - Colocation.

TMS Service Model Comparison

FEATURE/COMPONENTBASICPREMIUM
Locking Cabinetxx
Redundant 30 amp power whipsxx
Service Desk and Operations Centerxx
Cabinet Spacexx
Coolingxx
Managed Firewalls and Intrusion Protection System (hardware, hardware maintenance, and support)x
Copper/fiber cables
x
Tenant environment cable connectivityx
Managed LAN x
Managed SAN fabric x

Premium and Basic

Standard Cabinet

 TMS-BasicTMS-Premium
Rancho Cordova24”W x 48”D x 78”H 30”W x 48”D x 78”H *30”W x 42”D x 78”H
Vacaville30”W x 42”D x 78”HN/A

* Subject to availability Tenant server cabinet requirements that exceed the Standard Cabinet specifications will be addressed on a case-by-case basis and may incur additional costs. Charges will be based on the current CDT Rate Schedule.
  • The Basic Model comes with 42 (RU) of available space while the Premium Model comes with 36 (RU) of available space.
  • Included in the cabinets are two – 30 amp intelligent power strips with a combination of C13 & C19 power receptacles.
  • Climate controlled environment
  • Dual Intelligent Power Strips
  • Please ensure all equipment power supplies support 208 volt AC and have power cords with C13 or C19 plugs to maximize the power efficiency of your equipment and comply with our data center design standard.

Only Available in Premium

Managed LAN Service is offered to TMS Premium Customers
  • Includes redundant Ethernet connections, up to 10 GB
Managed SAN Service is offered to TMS Premium Customers
  • Up to 18 Server Connections
Drop in office space (limited)
Security

The TMS Security Standard discusses the requirements that must be adhered to for both physical facility access and data protection. The Data Classification Standard should be followed to ensure that the State Administrative Manual (SAM) section 5305.5 and the Statewide Information Management Manual (SIMM) section 5305-A are adhered to.

The table below is intended to provide clarity around roles and responsibilities between CDT and Tenants for each TMS Model.

RoleResponsibilityBasicPremium
FacilitiesPhysical Site Access & SecurityCDTCDT
Computer Room SpaceCDTCDT
ElectricalCDTCDT
HVACCDTCDT
Equipment Delivery Loading DockTenant/CDTTenant/CDT
Drop-in Space for CustomersN/ACDT
Computing Software (Servers)OSTenantTenant
OS PatchingTenantTenant
ApplicationTenantTenant
Application Layer SecurityTenantTenant
Application MaintenanceTenantTenant
Application SupportTenantTenant
CabinetsCDTCDT
StorageDevice(s)TenantTenant
Connectivity to ServersTenantCDT
Disk Space ManagementTenantTenant
Backup and RecoveryTenantTenant
Capacity MonitoringTenantTenant
Maintenance ContractsTenantTenant
Network InfrastructureRouter Installation and ConfigurationTenantCDT
Firewall & IPS HardwareTenantCDT
Firewall Context Configuration & ManagementTenantTenant
Switch Installation & ConfigurationTenantCDT
Cabling Installation & ConfigurationTenant/CDTTenant/CDT
IT Security ManagementConfigure System Security ToolsTenantTenant
Monitor System SecurityTenantTenant
Ensure System SecurityTenantTenant
Ensure System Security ResponseTenantTenant
Manage System AuthenticationTenantTenant
Physical SecurityCDTCDT
Resource AdministrationMonitor Resource PerformanceTenantTenant
Fix Resource PerformanceTenantTenant
Monitor Resource CapacityTenantTenant
Add Resource CapacityTenantTenant
AdministrationHardware ProcurementTenantTenant
System Software ProcurementTenantTenant
Maintenance Contract ManagementTenantTenant

What is the difference between Tenant Managed Services (TMS) Basic and Premium Models?

Basic services include:

  • Secure space in a Tier III data center.
  • Full control of the computing environment.
  • Customer provided and managed security components.

Premium services include:

  • All basic services.
  • Security tools/components are provided by CDT.
    • Customers manage security tools/components
    • Managed local area network (LAN).
  • Managed storage area network (SAN).

What are the hardware and cabinet requirements?

  • Customer hardware must be assessed prior to installation by CDT.
  • Considerations such as excessive power requirements and cooling needs are reviewed during the assessment process.
  • Hardware must physically fit/mount into the CDT provided TMS Cabinets.
    • Customers may request to provide their own cabinets and will be considered on a case-by-case basis.
  • After installation, CDT will provide a brief inspection to ensure that equipment is properly racked, cables are bundled, and power strips are plugged in redundantly.

How do customers access their TMS environment?

  • TMS customers have physical access to their cabinets 24×7.
  • The customer authorizes cabinet access by completing a Tenant Contact List.
  • Customers must submit a TMS Raised Floor Activity Request through ServiceNow, at least 24 hours prior to visiting the Rancho Cordova site.
    • If a customer is unable to submit a request 24 hours in advance, an Incident can be opened for the visit by calling the Service Desk at (916) 464-4311.
    • Visitors not listed on the Tenant Contact List will require approval by a Department Authorizer prior to being granted access to the Computer Room.
  • Customers must submit a request through ServiceNow to visit the Vacaville site.
    • Customers visiting the Vacaville site must be escorted by a CDT employee.
    • Off-hour visits to the Vacaville site may incur additional fees to compensate for overtime costs.

What assistance will CDT provide in moving equipment?

CDT staff will coordinate access through the facility and loading dock.

Are TMS customers responsible for providing movers?

  • The customer is responsible for moving and installing/racking their equipment into the TMS Basic or Premium environment.
  • The customer is responsible for physically moving their equipment from CDT loading dock to the final destination within the TMS raised floor or hire a vendor to provide moving services.
  • CDT has some moving equipment available to the customer with advance notice. All packing materials, cardboard, Styrofoam, and pallets must be removed by the customer.

Who is responsible for server software installation?

The customer.

What are the advantages of 208-voltage power cords?

  • 208-volt power cords draw less current than the standard 110-volt power cord.
  • Less current mean less heat; therefore, your device will run cooler and will help minimize the risk of equipment failure.
  • The lower power consumption also helps contribute to the overall power efficiency of the data center.

Can customer deliveries be made to the Rancho Cordova site?

Yes, the customer is responsible for all deliveries and must be present (or a designee) to sign for and accept all shipments.

  • All delivery attempts made to the Rancho Cordova site without a representative present will be refused and sent back with the shipper at the customer’s expense.
  • Delivery notifications must be submitted through ServiceNow.
  • CDT is unable to sign for or store customer-owned packages or assets.

How do customers connect to their TMS Basic environment?

  • Option 1: Customers can order their own circuits via CALNET, from their site to the CDT data center. CDT will extend the circuit from the MPOE to the TMS rack, for a one-time fee.
  • Option 2: Customers can request bandwidth (aka a ‘handoff’) to the Internet and other CDT resources to their TMS rack at the following speeds:

56 kb10 Mbps1 Gbps
T-150 Mbps5 Gbps
DS3100 Mbps10 Gbps

  • Each connection will incur both a one-time and monthly fee, per the CDT Rate Schedule.

Will TMS Premium customers have their own set of IP Addresses?

  • Customers can use an allocation of their own network IP addressing, use some allocation from the TMS Premium globally routable allocation, or get an allocation from CDT.
  • Customers can use either globally routable or private IP addressing in their environment.
  • TMS Premium was designed in such a way that there is no issue with Customers overlapping IP address space.

What appliances will be acceptable to deploy within TMS Premium?

  • Computing hardware is the ideal candidate for TMS Premium cabinets.
  • All appliances must be rack mountable into the CDT provided server cabinets; however, all proposed devices will be reviewed on a case-by-case basis.

What rights do TMS Premium customers have to their firewall in the virtual security context?

  • Customers have full manageability of their firewall security context.
  • Customers control all rule sets, logging, and authentication to their firewall security context.

How many VLANs are allowed per TMS Premium server cabinet?

Up to 10 VLANs.

Does CDT provide a Network Time Protocol (NTP) service in TMS Premium?

Yes

Is the Statewide Data Center Service Organization Control (SOC) 2 certified?

The CDT Data Center is not SOC 2 certified.

Is the Data Center suitable for Protected Health Information (PHI) and Personally Identifiable Information (PII)?

Yes, for CDT-hosted platforms. For TMS, CDT can only attest the physical environment is suitable. In TMS the IT components are owned, configured, and managed by the customer (except for the service’s perimeter firewall).

Is there a contact at CDT for TMS Support?

Support and questions can be submitted at CIOTMSSupportGroup@state.ca.gov

What are the costs of the TMS service offering?

Rates vary based on subscribed services. Rate information can be found on this page under the Rates tab.

The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.

The below tables can be sorted by Service Code, Service Description, Unit of Measurement, Rate and Group. TMS Basic and Premium

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Basic Tenant Managed Services Cabinet Rancho CordovaTenant Managed ServicesMonthly/Per Cabinet$1,432.00 F114
Basic Tenant Managed Services Cabinet VacavilleTenant Managed ServicesMonthly/Per Cabinet$1,990.00 F115
Power Exceeding 3.5 kW (Basic Cabinet)Tenant Managed ServicesMonthly/Per Whip$98.00F116
Premium Tenant Managed Services Cabinet Rancho CordovaTenant Managed ServicesMonthly/Per Cabinet$1,432.00 F301
Power Exceeding 3.5 kW (Premium Cabinet)Tenant Managed ServicesMonthly/Per Whip$98.00F305
Expedite FeeMiscellaneousOne-Time/Per Request$515.00X1xx
TMS Premium Options
Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Tenant Managed Services Managed LANTenant Managed ServicesMonthly/Per Cabinet$1,937.00 F302
Tenant Managed Services SAN FabricTenant Managed ServicesMonthly/Per Cabinet$711.00F303
Tenant Managed Services Additional 10 GIG ConnectionTenant Managed ServicesMonthly/Per Connection$204.00F312
TMS Basic Network Connectivity Options
Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Expedite FeeNetwork - Other ServicesNetwork ServicesOne-Time/Per Request$515.00N605
TMS/Foreign Cable InstallNetwork - Other ServicesNetwork ServicesOne-Time/Per Install$350.00N607
Site to Site VPN Set-upConnectivity - MiscellaneousNetwork ServicesOne-Time/Per Install$650.00N608
CGEN Connection Bandwidth Change - Foreign/TMS-BNetwork - Other ServicesNetwork ServicesOne-Time/Per Change$350.00N619
56KB Foreign/TMS Basic ConnectivityForeign/Tenant Managed Services Basic ConnectivityNetwork ServicesMonthly/Per Connection$123.00N732
T1 Foreign/TMS Basic ConnectivityForeign/Tenant Managed Services Basic ConnectivityNetwork ServicesMonthly/Per Connection$205.00N733
DS3 Foreign/TMS Basic ConnectivityForeign/Tenant Managed Services Basic ConnectivityNetwork ServicesMonthly/Per Connection$328.00N734
10 Mbps Foreign/TMS Basic ConnectivityForeign/Tenant Managed Services Basic ConnectivityNetwork ServicesMonthly/Per Connection$451.00N735
100 Mbps Foreign/TMS Basic ConnectivityForeign/Tenant Managed Services Basic ConnectivityNetwork ServicesMonthly/Per Connection$1,148.00 N736
1000 Mbps Foreign/TMS Basic ConnectivityForeign/Tenant Managed Services Basic ConnectivityNetwork ServicesMonthly/Per Connection$2,050.00 N747
50 Mbps Foreign/TMS Basic ConnectivityForeign/Tenant Managed Services Basic ConnectivityNetwork ServicesMonthly/Per Connection$656.00N775
5G Foreign/TMS Basic ConnectivityForeign/Tenant Managed Services Basic ConnectivityNetwork ServicesMonthly/Per Connection$2,870.00 N776
10G Foreign/TMS Basic ConnectivityForeign/Tenant Managed Services Basic ConnectivityNetwork ServicesMonthly/Per Connection$3,895.00 N777
500 Mbps Foreign/TMS Basic ConnectivityForeign/Tenant Managed Services Basic ConnectivityNetwork ServicesMonthly/Per Connection$1,476.00 N779
750 Mbps Foreign/TMS Basic ConnectivityForeign/Tenant Managed Services Basic ConnectivityNetwork ServicesMonthly/Per Connection$1,804.00 N784
Other Network Connectivity Options
Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
STaaS/Foreign Cable Install - TMS BasicStorage as a Service (STaaS) - On PremisesOne-Time/Per Install$350.00K617A 4.58% VHSS fee will added. (The CDT Processing Fee has a maximum cap of $250,000 per PO, per year, not including the DGS fees.)
STaaS/Foreign Cable Install - TMS PremiumStorage as a Service (STaaS) - On PremisesOne-Time/Per Install$350.00K618A 4.58% VHSS fee will added. (The CDT Processing Fee has a maximum cap of $250,000 per PO, per year, not including the DGS fees.)
Equipment InstallNetwork - Other ServicesNetwork ServicesOne-Time/Per Install$1,500.00 N615
5 Gbps DC-DC Fiber ConnectionConnectivity - MiscellaneousNetwork ServicesMonthly/Per Connection$2,400.00 N782
10 Gbps DC-DC Fiber ConnectionConnectivity - MiscellaneousNetwork ServicesMonthly/Per Connection$3,200.00 N783
100 Mbps DC-DC Fiber ConnectionConnectivity - MiscellaneousNetwork ServicesMonthly/Per Connection$1,000.00 N785
2GB DC-DC Fiber ConnectionConnectivity - MiscellaneousNetwork ServicesMonthly/Per Connection$2,000.00 N787
Subscriptions to this service are available. 

  1. The Customer contacts their Account Lead regarding setting up Tenant Managed Service (TMS).
  2. The Customer fills out the Equipment Survey (Basic) or (Premium).
  3. The Customer submits a Case/Request to CDT for an assessment and cost proposal.
    • The Equipment Survey Form must be attached.
  4. The TMS Support Group processes and reviews the Case/Request.
  5. The TMS Support Group attaches a cost estimate to the Customer’s Case/Request.
  6. The Customer submits a second Case/Request to establish a commitment to the service.

DescriptionService Request Link
Request an Add, Change, Delete Basic or Premium or Premium Billable TMS (e.g. cabinets, power and connectivity, etc.)Order Now
Request access to the Rancho Cordova facility.Request Rancho Cordova Access
Request access to the Vacaville facility.Request Vacaville Access
Request installation or removal of hardware at the Rancho Cordova OR Vacaville facility.
Note: 10-days’ notice, as well as an updated Tenant Equipment Survey and Cable Schema (for TMS-P) must be given to CDT prior to installation of new equipment.
Request Installation/Removal
Request Non-Billable Support

* Add VLAN (Premium only)
* Update Cable Schema (Premium only)
* Activate ports (Premium only)
* Submit a Storage zoning request (Premium only)
* Power Consumption Report (Basic or Premium)
* Update Tenant Contact List (Basic or Premium)
Request Non-Billable Support
Request Billable Support

* Power upgrades
* Add additional cabinets
* Circuit extensions
* Network Connectivity Requests (other than DC to DC fiber connections)
* Expedite Fee
Request Billable Support
To request a copy of the Tenant Guide, TMS Fact Sheet, or TMS Access Procedure:Request Documentation