Tenant Managed Services (TMS)

Tenant Managed Services (TMS) is the Statewide Data Center’s colocation service offering.  TMS allows customers the ability to choose which features are needed to best meet specific departmental needs, while reducing statewide data center floor space and greenhouse emissions.

Two models of co-location service are offered:

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Basic

TMS Basic (formerly known as COEMS) provides secure space in a state-operated, Tier III equivalent data center, while still allowing customers to maintain full control over their computing environment. Tenants also provide and manage their own security components (e.g. Firewall, IPS, etc).

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Premium

TMS Premium (formerly known as FDC) offers an additional layer of service.  In addition to providing secure space, it also provides a managed local area network (LAN) and storage area network (SAN). The Managed LAN includes Firewall and IPS; tenants manage their security context.

Tenant Managed Services - Colocation.

TMS Service Model Comparison

FEATURE/COMPONENTBASICPREMIUM
Locking Cabinetxx
Redundant 30 amp power whipsxx
Service Desk and Operations Centerxx
Cabinet Spacexx
Coolingxx
Managed Firewalls and Intrusion Protection System (hardware, hardware maintenance, and support)x
Copper/fiber cables
x
Tenant environment cable connectivityx
Managed LAN x
Managed SAN fabric x

Premium and Basic

Standard Cabinet

  TMS-Basic TMS-Premium
Rancho Cordova 24”W x 48”D x 78”H 30”W x 48”D x 78”H * 30”W x 42”D x 78”H
Vacaville 30”W x 42”D x 78”H N/A

* Subject to availability Tenant server cabinet requirements that exceed the Standard Cabinet specifications will be addressed on a case-by-case basis and may incur additional costs. Charges will be based on the current CDT Rate Schedule.

  • The Basic Model comes with 42 (RU) of available space while the Premium Model comes with 36 (RU) of available space.
  • Included in the cabinets are two – 30 amp intelligent power strips with a combination of C13 & C19 power receptacles.
  • Climate controlled environment
  • Dual Intelligent Power Strips
  • Please ensure all equipment power supplies support 208 volt AC and have power cords with C13 or C19 plugs to maximize the power efficiency of your equipment and comply with our data center design standard.

Only Available in Premium

Managed LAN Service is offered to TMS Premium Customers

  • Includes redundant Ethernet connections, up to 10 GB

Managed SAN Service is offered to TMS Premium Customers

  • Up to 18 Server Connections
Drop in office space (limited)
Security

The TMS Security Standard discusses the requirements that must be adhered to for both physical facility access and data protection. The Data Classification Standard should be followed to ensure that the State Administrative Manual (SAM) section 5305.5 and the Statewide Information Management Manual (SIMM) section 5305-A are adhered to.

The table below is intended to provide clarity around roles and responsibilities between CDT and Tenants for each TMS Model.

RoleResponsibilityBasicPremium
FacilitiesPhysical Site Access & SecurityCDTCDT
Computer Room SpaceCDTCDT
ElectricalCDTCDT
HVACCDTCDT
Equipment Delivery Loading DockTenant/CDTTenant/CDT
Drop-in Space for CustomersN/ACDT
Computing Software (Servers)OSTenantTenant
OS PatchingTenantTenant
ApplicationTenantTenant
Application Layer SecurityTenantTenant
Application MaintenanceTenantTenant
Application SupportTenantTenant
CabinetsCDTCDT
StorageDevice(s)TenantTenant
Connectivity to ServersTenantCDT
Disk Space ManagementTenantTenant
Backup and RecoveryTenantTenant
Capacity MonitoringTenantTenant
Maintenance ContractsTenantTenant
Network InfrastructureRouter Installation and ConfigurationTenantCDT
Firewall & IPS HardwareTenantCDT
Firewall Context Configuration & ManagementTenantTenant
Switch Installation & ConfigurationTenantCDT
Cabling Installation & ConfigurationTenant/CDTTenant/CDT
IT Security ManagementConfigure System Security ToolsTenantTenant
Monitor System SecurityTenantTenant
Ensure System SecurityTenantTenant
Ensure System Security ResponseTenantTenant
Manage System AuthenticationTenantTenant
Physical SecurityCDTCDT
Resource AdministrationMonitor Resource PerformanceTenantTenant
Fix Resource PerformanceTenantTenant
Monitor Resource CapacityTenantTenant
Add Resource CapacityTenantTenant
AdministrationHardware ProcurementTenantTenant
System Software ProcurementTenantTenant
Maintenance Contract ManagementTenantTenant

  1. What is the difference between Tenant Managed Services (TMS) Basic and Premium Models?
  • Basic services include:
    • Secure space in a Tier III data center
    • Full control of computing environment
    • Customer provided and managed security components
  • Premium services include:
    • All basic services
    • Security tools/components are provided by CDT
      • Customers manage security tools/components
    • Managed local area network (LAN)
    • Managed storage area network (SAN)
  1. What are the hardware and cabinet requirements?
  • Customer hardware must be assessed prior to installation by CDT.
  • Considerations such as excessive power requirements, and cooling needs, are reviewed during the assessment process.
  • Hardware must physically fit/mount into the CDT provided TMS Cabinets.
    • Customers may request to provide their own cabinets and will be considered on a case by case basis.
  • After installation, CDT will provide a brief inspection to ensure that equipment is properly racked, cables are bundled, and power strips are plugged in redundantly.
  1. How do customers access their TMS enviornment?
  • TMS customers have physical access to their cabinets 24×7.
  • The customer authorizes cabinet access by completing a Tenant Contact List.
  • Customers must submit a TMS Raised Floor Activity Request through Service Now, at least 24 hours prior to visiting the Rancho Cordova site.
    • If a customer is unable to submit a request 24 hours in advance, an Incident can be opened for the visit by calling the Service Desk at (916) 464-4311.
    • Visitors not listed on the Tenant Contact List will require approval by a Department Authorizer prior to being granted access to the Computer Room.
  • Customers must submit a request through Service Now to visit the Vacaville site.
    • Customers visiting the Vacaville site must be escorted by a CDT employee.
    • Off-hour visits to the Vacaville site may incur additional fees to compensate for overtime costs.
  • CDT authorized staff have access for emergency and maintenance purposes.
  1. What assistance will CDT provide in moving equipment?
  • CDT staff will coordinate access through the facility and loading dock.
  1. Are TMS customers responsible for providing movers?
  • The customer is responsible for moving and installing/racking their equipment into the TMS Basic or Premium environment.
  • The customer is responsible for physically moving their equipment from CDT loading dock to the final destination within the TMS raised floor or hire a vendor to provide moving services.
  • CDT has some moving equipment available to the customer with advance notice. All packing materials, cardboard, styrofoam, and pallets must be removed by the customer.
  1. Who is responsible for server software installation?
  • The customer.
  1. What are the advantages of 208 voltage power cords?
  • 208 volt power cords draw less current than the standard 110 volt power cord.
  • Less current mean less heat; therefore, your device will run cooler and will help minimize the risk of equipment failure.
  • The lower power consumption also helps contribute to the overall power efficiency of the data center.
  1. Can customer deliveries be made to the Rancho Cordova Site?
  • Yes, the customer is responsible for all deliveries and must be present (or a designee) to sign for and accept all shipments.
    • All delivery attempts made to the Rancho Cordova site without a representative present will be refused and sent back with the shipper at the customer’s expense.
    • Delivery notifications must be submitted through Service Now.
    • CDT is unable to sign for or store customer-owned packages or assets.
  1. How do customers connect to their TMS Basic environment?
  • Option 1: Customers can order their own circuits via Calnet III, from their site to the CDT data center. CDT will extend the circuit from the MPOE to the TMS rack, for a one-time fee.
  • Option 2: Customers can request bandwidth (aka a ‘handoff’) to the Internet and other CDT resources to their TMS rack at the following speeds:

o   56kb

o   10 Mbps

o   1 Gbps

o   T-1

o   50 Mbps

o   5 Gbps

o   DS3

o   100 Mbps

o   10 Gbps

  • Each connection will incur both a one-time and monthly fee, per the CDT Rate Schedule.
  1. Will TMS Premium customers have their own set of IP Addresses?  
  • Customers can use an allocation of their own network IP addressing, use some allocation from the TMS-P globally routable allocation, or get an allocation from CDT.
  • Customers can use either globally routable or private IP addressing in their environment.
  • TMS-P was designed in such a way that there is no issue with Customers overlapping IP address space.
  1. What appliances will be acceptable to deploy within TMS Premium?
  • Computing hardware is the ideal candidate for TMS-P cabinets.
  • All appliances must be rack mountable into the CDT provided server cabinets; however all proposed devices will be reviewed on a case by case basis.
  1. What rights do TMS Premium customers have to their firewall in the virtual security context?
  • Customers have full manageability of their firewall security context.
  • Customers control all rule sets, logging, and authentication to their firewall security context.
  1. How many VLANs are allowed per TMS Premium server cabinet?
  • Up to 10 VLANs.
  1. Does CDT provide an Network Time Protocol (NTP) service in TMS Premium?
  • Yes
  1. Is there a contact at CDT for TMS Support?
  1. What are the costs of the TMS service offering?

The below tables can be sorted by Service Code, Service Description, Unit of Measurement, Rate and Group. TMS Basic and Premium

Service CodeService DescriptionUnit of MeasurementRateNotes
F114Basic Tenant Managed Services Cabinet Rancho CordovaCabinet/Month$1,432.00
F115Basic Tenant Managed Services Cabinet VacavilleCabinet/Month$1,990.00
F116Power Exceeding 3.5 kW (Basic Cabinet)Whip/Month$98.00
F301Premium Tenant Managed Services Cabinet Rancho CordovaCabinet/Month$1,432.00
F305Power Exceeding 3.5 kW (Premium Cabinet)Whip/Month$98.00
X1xxExpedite FeePer Request/One-Time$515.00
TMS Premium Options
Service CodeService DescriptionUnit of MeasurementRateNotes
F302Tenant Managed Services Managed LANCabinet/Month$1,937.00
F303Tenant Managed Services SAN FabricCabinet/Month$711.00
F312Tenant Managed Services Additional 10 GIG ConnectionConnection/Month $204.00
TMS Basic Network Connectivity Options
Service CodeService DescriptionUnit of MeasurementRateNotes
N605Expedite FeeOne-Time/Request$515.00
N607TMS/Foreign Cable InstallOne-Time/Install$350.00
N608Site to Site VPN One-Time/Install$650.00
N619CGEN Connection Bandwidth Change – Foreign/TMS-BOne-Time/Change$350.00
N73256KB Foreign/TMS Basic ConnectivityPer Connection $123.00
N733T1 Foreign/TMS Basic ConnectivityPer Connection $205.00
N734DS3 Foreign/TMS Basic ConnectivityPer Connection $328.00
N73510 Mbps Foreign/TMS Basic ConnectivityPer Connection $451.00
N736100 Mbps Foreign/TMS Basic ConnectivityPer Connection $1,148.00
N7471000 Mbps Foreign/TMS Basic ConnectivityPer Connection $2,050.00
N77550 Mbps Foreign/TMS Basic Connectivity Per Connection $656.00
N7765G Foreign/TMS Basic ConnectivityPer Connection $2,870.00
N77710G Foreign/TMS Basic ConnectivityPer Connection $3,895.00
N779500 Mbps Foreign/TMS Basic Connectivity Per Connection $1,476.00
N784750 Mbps Foreign/TMS Basic Connectivity Per Connection $1,804.00
Other Network Connectivity Options
Service CodeService DescriptionUnit of MeasurementRateNotes
K617STaaS/Foreign Cable Install - TMS BasicOne-Time/Install$350.00
K618STaaS/Foreign Cable Install - TMS PremiumOne-Time/Install$350.00
N615Equipment InstallOne-Time/Install $1,500.00
N7825 Gbps DC-DC Fiber ConnectionPer Connection $2,400.00
N783Shared/Dedicated 10 Gbps DC-DC Fiber ConnectionPer Connection $3,200.00
N785100 Mbps DC-DC Fiber Connection Per Connection $1,000.00
N7872 Gbps DC-DC Fiber Connection Per Connection $2,000.00
Subscriptions to this service are available. Rates may also be referenced in the CDT Rate Schedule.

  1. The Customer contacts their Account Lead regarding setting up Tenant Managed Service (TMS).
  2. The Customer fills out the Equipment Survey (Basic) or (Premium).
  3. The Customer submits a Case/Request to CDT for an assessment and cost proposal.
    • The Equipment Survey Form must be attached.
  4. The TMS Support Group processes and reviews the Case/Request.
  5. The TMS Support Group attaches a cost estimate to the Customer’s Case/Request.
  6. The Customer submits a second Case/Request to establish a commitment to the service.

DescriptionService Request Link
Request an Add, Change, Delete Basic or Premium or Premium Billable TMS (e.g. cabinets, power and connectivity, etc.)Order Now
Request access to the Rancho Cordova facility.Request Rancho Cordova Access
Request access to the Vacaville facility.Request Vacaville Access
Request installation or removal of hardware at the Rancho Cordova OR Vacaville facility.
Note: 10-days’ notice, as well as an updated Tenant Equipment Survey and Cable Schema (for TMS-P) must be given to CDT prior to installation of new equipment.
Request Installation/Removal
Request Non-Billable Support

* Add VLAN (Premium only)
* Update Cable Schema (Premium only)
* Activate ports (Premium only)
* Submit a Storage zoning request (Premium only)
* Power Consumption Report (Basic or Premium)
* Update Tenant Contact List (Basic or Premium)
Request Non-Billable Support
Request Billable Support

* Power upgrades
* Add additional cabinets
* Circuit extensions
* Network Connectivity Requests (other than DC to DC fiber connections)
* Expedite Fee
Request Billable Support
To request a copy of the Tenant Guide, TMS Fact Sheet, or TMS Access Procedure:Request Documentation