Remedy on Demand

CDT offers Remedy On Demand (RoD) for IT Service Management (ITSM). RoD is a secure enterprise Service Management solution with a variety of tools that can be accessed anytime, anywhere. Those tools include:

  • Service Desk
  • Change and Release Management
  • Asset and Configuration Management
  • Service Level Management
  • and more

Customers have the option to start with the out-of-the-box applications or customize the tools to meet unique business requirements.

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Benefits

  • Deliver the agility your business requires with a robust cloud ITSM platform built to support your Enterprise
  • Provides infrastructure administration staff 24 x 7 x 365 for cost-effective operations
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  • Keep your business current and running the latest solution features via managed patching and upgrades
  • End-to-end security and data management based on NIST controls
  • Supports FISMA

 

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  • No co-mingling of customer data
  • All services delivered and hosted from secure US-based Tier-3 data center facilities

 

For a monthly per-user subscription fee, you get Web access to the ITSM Suite, built on a massively scalable, fully managed global infrastructure with 24 x 7 x 365 monitoring. Disaster recovery is also available for an additional fee.

What you get with your subscription:

  • Fully-managed cloud infrastructure for Remedy application hosting.
    • Production Environment
    • Test Environment
    • Development Environment
  • 99.9% service availability commitment for production environments.
  • Premium disaster recovery minimizing recovery-time and data loss (optional).
  • 24 x 7 x 365 service monitoring and help desk.

Subscriptions to this service are available and can be referenced in the CDT Rate Schedule.

Service CodeService DescriptionUnit of MeasurementRateGroupComment(s)
K115ITSM Authorized Named User (minimum of 85 users) without Central SupportPer User/Month$33.35IT Service Management13.2% VHSS fee will be added to rate
K116ITSM Authorized Concurrent User (minimum of 35 users) without Central SupportPer License/Month$83.75IT Service Management13.2% VHSS fee will be added to rate
K117ITSM Analytics without Central SupportPer User/Month$7.73IT Service Management13.2% VHSS fee will be added to rate
K118ITSM Mobility User without Central SupportPer User/Month$3.35IT Service Management13.2% VHSS fee will be added to rate
K119ITSM Discovery without Central SupportPer Item/Month$1.35IT Service Management13.2% VHSS fee will be added to rate
K120ITSM Additional Environment without Central SupportPer Instance/Month$673.00IT Service Management13.2% VHSS fee will be added to rate
K121ITSM Premium Disaster Recovery without Central SupportPer Instance/Month$2,243.00 IT Service Management13.2% VHSS fee will be added to rate
K123ITSM Activation for Named and Concurrent Users without Central SupportOne-Time/Setup$12,000.00 IT Service Management13.2% VHSS fee will be added to rate
K124ITSM Activation for Analytics without Central SupportOne-Time/Setup$21,300.00 IT Service Management13.2% VHSS fee will be added to rate
K125ITSM Activation Mobility without Central SupportOne-Time/Setup$12,000.00 IT Service Management13.2% VHSS fee will be added to rate
  1. The Customer contacts their Account Lead regarding Remedy on Demand.
  2. The Account Lead contacts corresponding vendor and facilitates a meeting between customer and vendor.
  3. The Vendor provides a Business Proposal for new services or a price quote for additional/renewal services to the customer.
  4. In some cases, CDT will schedule a meeting with the customer, vendor and VHSS team for an overview of the products, functionality and licensing offered.
  5. The customer submits a Service Request (link below) to CDT, requesting services with the Business Proposal or quote attached.
  6. The Service Request must contain the following information in the narrative:
    • The timeframe to utilize the service
    • A list of general requirements, and
    • A budgetary quote or a business proposal.
  7. IT Program Management (ITPM) reviews, processes, and approves the request.

To request Remedy on Demand, complete the VHSS Services service request and choose Remedy on Demand under the VHSS Product drop down box.   Order Service Now