Remedy on Demand

CDT offers Remedy On Demand (RoD) for IT Service Management (ITSM). RoD is a secure enterprise Service Management solution with a variety of tools that can be accessed anytime, anywhere. Those tools include:

  • Service Desk
  • Change and Release Management
  • Asset and Configuration Management
  • Service Level Management
  • and more

Customers have the option to start with the out-of-the-box applications or customize the tools to meet unique business requirements.

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Benefits

  • Deliver the agility your business requires with a robust cloud ITSM platform built to support your Enterprise
  • Provides infrastructure administration staff 24 x 7 x 365 for cost-effective operations

 

  • Keep your business current and running the latest solution features via managed patching and upgrades
  • End-to-end security and data management based on NIST controls
  • Supports FISMA

 

 

  • No co-mingling of customer data
  • All services delivered and hosted from secure US-based Tier-3 data center facilities

 

For a monthly per-user subscription fee, you get Web access to the ITSM Suite, built on a massively scalable, fully managed global infrastructure with 24 x 7 x 365 monitoring. Disaster recovery is also available for an additional fee.

What you get with your subscription:

  • Fully-managed cloud infrastructure for Remedy application hosting.
    • Production Environment
    • Test Environment
    • Development Environment
  • 99.9% service availability commitment for production environments.
  • Premium disaster recovery minimizing recovery-time and data loss (optional).
  • 24 x 7 x 365 service monitoring and help desk.

Roles & Responsibilities can be found on the Vendor Hosted Service Standards page.

Subscriptions to this service are available.

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
ITSM Remedy OnDemand User License ESOn/aITSM Service Management (ITSM)Per License/Quarterly$158K115A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Remedy OnDemand Concurrent User License ESOn/aITSM Service Management (ITSM)Per License/Quarterly$394K116A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Analytics OnDemandn/aITSM Service Management (ITSM)Per User/Quarterly$40K117A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Analytics OnDemand Concurrent Usern/aITSM Service Management (ITSM)Per User/Quarterly$68K118A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Discovery for Data Center OnDemand ESOn/aITSM Service Management (ITSM)Per OSI/Quarterly$6K119A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Remedy OnDemand Additional Environment ESOn/aITSM Service Management (ITSM)Environment/Quarterly$15,012K120A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Remedy OnDemand Premium Disaster Recovery ESOn/aITSM Service Management (ITSM)Per Instance/Quarterly$952K121A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Remedy OnDemand Activationn/aITSM Service Management (ITSM)Per Instance/Quarterly$7,259K123A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Digital Workplace Advanced Cloudn/aITSM Service Management (ITSM)Per User/Quarterly$10K126A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Discovery for Storage OnDemand ESOn/aITSM Service Management (ITSM)Per OSI/Quarterly$4K127A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Discovery for Multi-Cloud OnDemandn/aITSM Service Management (ITSM)Per OSI/Quarterly$6K128A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Innovation Suite Reporting Named Usern/aITSM Service Management (ITSM)Per User/Quarterly$9K129A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Innovation Suite Dedicated Usern/aITSM Service Management (ITSM)Per User/Quarterly$173K130A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Client Management OnDemandn/aITSM Service Management (ITSM)Per Node/Quarterly$9K131A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Remedy Monitoring Tool Base Licensen/aITSM Service Management (ITSM)Per Enterprise/Quarterly$742K132A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Remedy Monitoring Tool Infrastructure Management Suiten/aITSM Service Management (ITSM)Per Server Endpoint/Quarterly$84K133A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Remedy Monitoring Tool Reporting Studion/aITSM Service Management (ITSM)Per User/Quarterly$76K134A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Remedy Monitoring Tool Middleware Monitorn/aITSM Service Management (ITSM)Per Server Endpoint/Quarterly$189K135A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Remedy Capacity Tool Capacity Optimization Base Licensen/aITSM Service Management (ITSM)Per Enterprise/Quarterly$191K136A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Remedy Capacity Tool Capacity Optimizer for Servers Plusn/aITSM Service Management (ITSM)Per Server Endpoint/Quarterly$17K137A 4.58% VHSS Fee will be added to all ITSM pricing.
ITSM Remedy Intelligence Starter Pack (Up to 20,000 User Generated Events)n/aITSM Service Management (ITSM)Per Instance/Quarterly$25,605K138A 4.58% VHSS Fee will be added to all ITSM pricing.
App Visibility Manager (Up to 50)n/aITSM Service Management (ITSM)Per Instance/Quarterly$941K139A 4.58% VHSS Fee will be added to all ITSM pricing.

To request this VHSS service, please follow the below process:

  • The Customer contacts the VHSS Vendor and schedules a meeting to discuss requirements.

Vendor Name (and Product)Contract NumberContact NamePhoneAlternate PhoneEmail
Taborda Solutions (Remedy on Demand)17-11675 | 14-9641Bear Williams(916) 717-8711(916) 990-9864Bear.williams@tabordasolutions.com
SPJ Solutions (Remedy on Demand)15-10187Paul Wong(916) 996-6438pwong@spjsolutions.com

  • The Vendor provides a Business Proposal for new services or a price quote for additional/renewal services to the Customer.
  • The Customer submits a Case/Request to CDT requesting services with the Business Proposal or quote attached.
  • The Case/Request must contain the following information in the narrative:
    • The timeframe to utilize the service,
    • A list of general requirements, and
    • A budgetary quote or a business proposal.
  • IT Procurement Management (ITPM) reviews, processes, and approves the Case/Request.
  • Once all approvals are received, ITPM releases a work authorization.
  • The VHSS vendor will work with the Customer to schedule a walk-through the application and make necessary configuration changes, if any.
  • The Customer will notify ITPM once the services are completed so that the department can accept the vendor invoice and bill the customer.

To request Remedy on Demand, complete the VHSS Services Case/Request and choose Remedy on Demand under the VHSS Product drop down box.  Order Now