If a State department is not satisfied with the resources assigned by the CA-PMO, what alternatives do they have?

The CA-PMO leadership partners with the client department Project Sponsors to monitor the performance of CA-PMO resources. The quality and effectiveness of services is discussed at periodic check in meetings between CA-PMO leadership and the client department Project Sponsors providing opportunities to escalate and resolve any performance problems.

However, if, performance problems are not resolved to the client department’s satisfaction, the client has the flexibility of revisiting the assignment and pursuing alternatives or mitigations which may include CA-PMO providing additional training, replacing the resource(s), and/or augmenting the resources.