CDT Infrastructure as a Service (IaaS)

Description

Infrastructure as a Service (IaaS) offers customers access to a private cloud hosted at CDT data centers. Through a user-friendly self-serve portal, CDT IaaS customers can quickly tap into a shared pool of computing resources, creating and removing virtual machines on a pay-as-you-go basis.

This IaaS solution provides a shared virtual infrastructure, reducing or even eliminating the need for upfront capital investments. Customers can enjoy cost savings compared to traditional physical server setups. Additional options like expanded storage, virtual private network devices for site-to-site connections, backup and restore services, RAM and CPU upgrades, and infrastructure disaster recovery (iDR) are available both during and after the provisioning process.

Benefits

Low-cost hosting solution
No capital expenditures
Rapid provisioning
Secure access and secure data
High availability

VPN device (site- to-site) service
Customer controlled virtual servers
Multiple base virtual machine size options
Multiple base virtual machine operating systems and versions

CDT IaaS Model Comparison

The following chart compares the different CDT IaaS offerings.

Virtual Server Size	vCPU	Memory (GB)	Storage (GB)*
Small	2	4	90
Medium	4	8	90
Large	8	16	90
Extra-Large	16	32	90

*90 GB storage is intended for the operating system, future service packs, and add-ons.

Included

CDT IaaS is a private cloud completely contained within the CDT data centers which allow customers the ability to provision resources through a self-serve portal on a pay-per-use basis.

Customers can create and delete x86_64 VMs (Windows or Linux) with no capital expense. Customers are responsible for the installation and maintenance of their own applications while CDT takes care of the physical resources. Optional backup/restore and iDR services provide the Customer with a worry-free computing environment.

Virtual Machine

Standard x86_64 virtual machines are available in several base machine sizes. Also, the base size can be modified after the VM has been built. Additional memory and disks along with backup/restore and infrastructure iDR services can be added at any time through the CDT IaaS self-serve portal.

Virtual Machine Size	vCPU	Memory (GB)	Storage (GB)*
Small	2	4	90
Medium	4	8	90
Large	8	16	90
Extra-Large	16	32	90

* 90 GB storage is intended for the operating system, future Service Packs, and add-ons.

Operating System

CDT IaaS offers customers these operating system options in its base offering:

Microsoft Windows Server (64-bit)
Red Hat Enterprise Linux (64-bit)

CDT IaaS provides N (current version) and N-1 (previous version) versions of each of the following operating systems listed above.

OS Licenses are provided. It is up to the customer to verify the license is applied correctly.

Optional

Server Management

The Customer is responsible for the lifecycle of their virtual machines.

Patching the OS
Anti-virus
Modifying the T-shirt size
Adding/Removing extra memory
Adding/Removing extra Storage (disk drives)
Configuration of the OS
Adding/Removing extra software

Memory

1 GB increments

Storage

Feature	Standard	Cost
Tier 1 Storage	Server storage is 90GB Additional storage is available in 50GB increments up to 2TB at a time Additional storage is charged on a per GB monthly basis	42.8 Cents per GB

Virtual Private Network (VPN)

VPN capabilities from the CDT IaaS self-serve portal are available for site-to-site VPN connections between the CDT IaaS and the customer’s remote location. Each VPN is dedicated to one customer and is not shared with other customers. Each VPN can be configured with additional tunnels. CDT administrators will support the CDT IaaS VPN endpoint. The Customer will configure and support the endpoint in their system environment.

The base cost of a VPN comes with 2 tunnels. More can be added.

Backup and Restore

Feature
Daily Backup
14-Day Retention
Image or File Restore

iDR

Feature	Time
Recovery Time Objective (RTO)	4 hours
Recovery Point Objective (RPO)	24 hours

Administration

Request Changes to an Existing System

CDT manages requests via these vehicles:

CDT IaaS Self-Serve Portal

Most changes are completed directly through the CDT IaaS self-serve portal; Customers have full control of their virtual machines. Changes include (but are not limited to):

Choosing a base image (e.g., Windows, RHEL)
Changing base T-shirt size (e.g., S, M, L, XL)
Changing memory and storage
Adding/removing backups
Adding/removing disaster recovery (Tier I/II)
Besides remote management protocols per OS (SSH, RDP), a console can be connected to the OS from the self-server portal.

Service Request Management System

All requests should be submitted via a Case. Submission types include (are not limited to):

Requests to discontinue CDT IaaS services
Requests for billing corrections
Requests for routing or physical network changes
Establishing connections to legacy equipment
VPN
Access to the self-serve portal
• Restores from backup

Rates

Service Description	Product Name	Unit of Measurement	Rate	Service Code
UCS VM Includes 2 CPU 4GB RAM	Unmanaged Cloud Services	Virtual Machine (VM)	$950.00	L601
Additional CPU	Unmanaged Cloud Services	CPU	$181.00	L602
Additional RAM	Unmanaged Cloud Services	GB	$58.00	L603
Basic Disaster Recovery Data Storage	Disaster Recovery	Monthly/Per Gb	$0.61	R309
Primary Data Storage	Open Systems Storage	Monthly/Per Gb	$1.45	S208
Open Systems Storage Data Backups	Open Systems Storage	Monthly/Per Gb	$0.38	S216

Request Service

Service Request Name	Link
Infrastructure as a Service Customer enrollment into CDT IaaS will begin with the Customer’s CDT Account Lead. The Account Lead will assist the Customer through the Case/Request process. Administration of the Customer environment in CDT IaaS can be performed at any time after enrollment through the web portal.	Order IaaS Services
ENROLLMENT – IaaS Process The customer contacts their Account Lead regarding IaaS. The customer submits a Case/Request to CDT. The Case/Request must have the CDT IaaS Customer On-Boarding Questionnaire attached. CDT reviews, processes, and approves the Case/Request. The Customer receives IaaS web portal user training. CDT will create all Customer IaaS web portal accounts based on information provided in the on-boarding questionnaire.

Service Request Name

Link

Infrastructure as a Service
Customer enrollment into CDT IaaS will begin with the Customer’s CDT Account Lead. The Account Lead will assist the Customer through the Case/Request process. Administration of the Customer environment in CDT IaaS can be performed at any time after enrollment through the web portal.

Order IaaS Services

ENROLLMENT – IaaS Process

The customer contacts their Account Lead regarding IaaS.
The customer submits a Case/Request to CDT.
The Case/Request must have the CDT IaaS Customer On-Boarding Questionnaire attached.
CDT reviews, processes, and approves the Case/Request.
The Customer receives IaaS web portal user training.
CDT will create all Customer IaaS web portal accounts based on information provided in the on-boarding questionnaire.

FAQs

1. Where can I get more information about CDT IaaS?

Contact your Account Lead.

2. In addition to CA State organizations, can Education, Cities, Counties and Tribal entities use the services?

Yes, other government entities can use CDT IaaS.

3. When will CDT IaaS be available?

CDT IaaS has been available since July 2014.

4. Who can subscribe to this service?

CDT IaaS can be subscribed by CA State agencies, municipalities, educational institutions, cities and counties.

5. Will CDT IaaS provide application monitoring?

No, customers must provide their own application monitoring. This is an unmanaged service, the customer manages the OS, security and applications.

6. Can I bring my own monitoring tools?

Yes.

7. What are the CDT IaaS data retention periods?

Backups are retained for a 14-day rolling period. Archive data is retained through the life of the virtual machine to which the storage is attached.

8. Will CDT IaaS have database reporting and monitoring tools?

No, database installation, management, reporting, and monitoring will be the responsibility of the customer.

9. Will CDT IaaS use CDT’s Service Request System?

Yes, Service Requests will be used to subscribe or unsubscribe from the CDT IaaS.

10. How do I gain access to the CDT IaaS Portal?

Customers interested in subscribing to CDT IaaS must submit a Case/Request to gain access to the CDT IaaS self-serve portal. After access to the portal has been granted, Customers can provision resources without submitting a Case/Request each time new IaaS are provisioned.

11. Can I use any server names I want in CDT IaaS?

Customers can use their own server names inside the OS. Outside the OS (the self-serve portal), a name will be automatically assigned but – a host alias field to enter your own server’s name is available.

12. How will the billing work?

Customers will be billed in one-month increments based on the resources provisioned during that timeframe.

13. Who is responsible for server software installation?

The Customer is responsible for any applications installed on provisioned virtual machines.