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Description
CDT provides information technology (IT) consulting services to assist Customers with developing IT hosting solutions to meet their program and business needs. As customers are implementing increasingly complex IT systems, timely consultation with CDT can help ensure project hosting success. In cases where system designs are composed of technologies beyond those currently available as CDT offerings, engagement of the consulting services becomes more imperative.
For example, consulting services may be useful early in a project’s lifecycle – during inception or assessment or later during alternative or procurement analysis. As a project moves into the procurement lifecycle and the bidding or negotiating phase, the effectiveness of consultation may provide helpful hosting insights. When the project is ready to host a system, consultation becomes centered on installation, configuration, and testing of the technology, and infrastructure items that may have been inadvertently omitted required hosting requirements. Finally, IT consultation may be necessary during construction and operations to assist with application troubleshooting, tuning, or performance monitoring.
Standby Consulting
Customers occasionally require additional support outside of normal business hours to accommodate installations, upgrades, or during critical processing times. To satisfy that need, CDT has established a Standby Consulting service to assist our customers. The target response time during the requested period for Standby Support is 30 minutes from the time the Customer contacts the CDT Service Desk for support.
Request Timeframes
Customer requests for standby consulting must be submitted via a case/request a minimum of 10 business days prior to the first requested standby date, otherwise an expedite fee will be incurred. The case/request must include the date(s), hour(s), and technical areas that need to be available for standby consulting. Cases/requests that do not follow this guideline may not receive the standard level of service however, CDT will make every reasonable effort to fulfill the customer’s request.
Billing
Standby consulting is charged at the appropriate hourly consulting rate based on the classification of the identified standby consulting staff, as detailed in the CDT Service Catalog. The customer is billed for 1 hour of consulting services for every 4 hours for each CDT employee on standby. If standby staff is called into work, the Customer will be charged 4 hours of consulting services or the actual number of hours worked, whichever is greater, for each CDT employee who reports for duty.
Request Cancellations
If a case/request for standby consulting services is canceled by the customer less than one business day prior to the first requested standby date, a charge of two hours of consulting services for each CDT employee that had been scheduled for standby will be imposed.
Rates
Consulting services will be billed to the specific service code providing the consulting.
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Consulting Level 1 (Senior Telecommunication Engineer, Information Technology Manager II) | Level 1 | Consulting | Per Hour | $235.00 | G1xx | |
| Consulting Level 2 (Information Technology Manager I, Associate Telecommunication Engineer, Information Technology Specialist III) | Level 2 | Consulting | Per Hour | $208.00 | G2xx | |
| Consulting Level 3 (Information Technology Supervisor II, Information Technology Specialist II) | Level 3 | Consulting | Per Hour | $191.00 | G3xx | |
| Consulting Level 4 (Information Technology Supervisor I, Information Technology Specialist I) | Level 4 | Consulting | Per Hour | $174.00 | G4xx | |
| Consulting Level 5 (Information Technology Associate, Information Technology Technician) | Level 5 | Consulting | Per Hour | $129.00 | G5xx |
Subscriptions to this service are available.
Request Service
CDT will review and process the cases/requests as they are submitted.
Please contact your CDT Account Lead for questions about CDT’s consulting services.
| To request Standby Consulting | Request Standby Consulting |
| To request all other IT Consulting services: | Request IT Consulting |