Secure Automated File Exchange

The California Department of Technology (CDT) provides industry-standard security, performance, and enhanced file transfer features through the next generation of the Secure Automated File Exchange (SAFE) service. The SAFE service allows for the secure transfer of files over public and private networks using encrypted file transfer protocols (FTPS, SFTP/SSH, and HTTPS) and supports detection and handling of failed file transfers. Built within the AWS GovCloud, the SAFE service provides a cost-effective shared solution for automated or manual file transfer and exchange processes between trading partners.

Features:

  • End-to-end encryption in transport and at rest
  • Standard client agnostic encrypted transfer protocols
  • Store files for up to 30 days with an automatic file retention policy
  • AWS Gov Cloud redundancies and regional failover
  • User-friendly web interface
  • Real-time dashboard to monitor your usage
  • Notifications for failures/successful transfers
  • Onboard your customers as needed
  • Automation capabilities
  • More!

Business Use Cases

Person to Person File Exchange

 

Person to Person File Exchange

 

Person to Multiple Person File Delivery

Safe Case.

A user transfers a file into the SAFE service for later retrieval

 

A user transfers a file into the SAFE service where another user is provided access to download and upload a response

 

A user transfers a file into the SAFE service where a group is provided access to download the file

Person to Multiple Person File Exchange

Safe Case 2.

A user transfers a file into the SAFE service where a group is provided access to download and upload a response

Person to Server File Exchange

Safe Case3.

A user transfers a file into the SAFE service where an external server picks up, processes and sends back a response for the users to download.

Server to Server File Exchange

Safe Case 4.

Full client/server based file transfer automation using certificate authentication

Secure – Protocol independent industry-standard encryption at transfer and at rest.

AutomatedAll processes can be automated both in and out of the system.

File – It’s what we are about, providing file transfer gateway services.

Exchange – Provide files for your partner to pick up or pushes the files to their destination.

  • CDT manages contracts for the SAFE service and serves as the liaison between the Customer and Platform Vendor. 
  • CDT will maintain vendor support and will be responsible for communication to Customers regarding vendor support and patching activities.
  • Customer business units and accounts are implemented in accordance with CDT naming standards.
  • Upon initial implementation, the CDT will provide customer Delegated Administrators with procedures and training.
  • CDT will provide technical assistance and standard troubleshooting to Delegated Administrators.
  • Troubleshooting of the SAFE service performance is included in the service; however, all other troubleshooting activities may incur additional fees.

RoleResponsibility
Delegated Administrator (DA) supportCDT
Reset DA passwordsCDT
Second-level support for DA questionsCDT
Consult on business case designCDT
Create, delete or modify DA accountsCDT
Application and template creationCDT
Vendor support escalation contactCDT
Customer’s first line of user supportCustomer Delegated Administrator
Owner of business case designCustomer Delegated Administrator
Unlock user accountsCustomer Delegated Administrator
Create, delete or modify user accounts. Customer created accounts will be implemented in accordance with CDT naming standards.Customer Delegated Administrator
Import SSH keys and requesting x.509 certificatesCustomer Delegated Administrator
Request higher-level support from the CDT SAFE staffCustomer Delegated Administrator
Customized file retention settingsCustomer Delegated Administrator

The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Secure Automated File Exchange Service (includes 10GB data transfer)SAFEMonthly/Per Named User Account$12.30I116
Secure Automated File Exchange Additional Data TransferSAFEPer Gigabyte$10.00I117
Secure Automated File Exchange - Axway Secure Client SoftwareSAFEOne-Time$300.00I118
 

When is Scheduled Maintenance performed on the SAFE service?

  • Scheduled Maintenance is performed begins at 8:00 pm on the date indicated below and is completed by 2:00 am the following morning. The SAFE service will be unavailable during the scheduled maintenance timeframe.

December12/18/2021
January01/22/2022
February02/26/2022
March03/26/2022
April04/23/2022
May05/21/2022
June06/25/2022
July07/23/2022
August08/20/2022
September09/24/2022
October10/22/2022
November11/19/2022
December12/17/2022

Does CDT reset passwords?

  • CDT provides password resets for Delegated Administrator accounts ONLY. Users are instructed to contact their Delegated Administrator for assistance with resetting passwords for User Accounts.

Does SAFE allow for certificate-based authentication?

  • Yes. SAFE allows for certificate-based authentication. Details will be provided during the individualized design meeting.

Does SAFE support 3rd-party FTP client-side access, such as FileZilla or WinSCP?

  • Yes, both SFTP and FTPS protocols are supported for 3rd party FTP client access.

Is there a ServiceNow template for requests or reporting SAFE service issues?

  • Yes, there is a template in ServiceNow to request or report SAFE service issues. 

What browsers are supported by the SAFE service?

  • Supported Browsers:
    • Microsoft Internet Explorer 11 (Compatibility View is not supported)
    • Microsoft Edge – latest version
    • Mozilla Firefox – latest version
    • Apple Safari – latest version (not supported for Administration Tool)
    • Google Chrome – latest version (not supported for Administration Tool)

 Are any specific browser plugins needed?

  • No.

Existing SAFE Customers:  

Please have your Delegated Administrator submit all General Inquiries or requests to Add, Modify, or Delete SAFE services:

Order Now

New SAFE Customers: 

Please contact your Account Lead for a detailed price quote.