Description
The California Department of Technology (CDT) provides industry-standard security, performance, and enhanced file transfer features through the next generation of the Secure Automated File Exchange (SAFE) service. The SAFE service allows for the secure transfer of files over public and private networks using encrypted file transfer protocols (FTPS, SFTP/SSH, and HTTPS) and supports detection and handling of failed file transfers. Built within the AWS GovCloud, the SAFE service provides a cost-effective shared solution for automated or manual file transfer and exchange processes between trading partners.
Benefits
- End-to-end encryption in transport and at rest
- Standard client agnostic encrypted transfer protocols
- Store files for up to 30 days with an automatic file retention policy
- AWS Gov Cloud redundancies and regional failover
- User-friendly web interface
- Real-time dashboard to monitor your usage
- Notifications for failures/successful transfers
- Onboard your customers as needed
- Automation capabilities
- Connect to AWS S3 Bucket
Business Use Cases
Person to Person File Exchange
Person to Person File Exchange
Person to Multiple Person File Delivery
A user transfers a file into the SAFE service for later retrieval
A user transfers a file into the SAFE service where another user is provided access to download and upload a response
A user transfers a file into the SAFE service where a group is provided access to download the file
Person to Multiple Person File Exchange
A user transfers a file into the SAFE service where a group is provided access to download and upload a response
Person to Server File Exchange
A user transfers a file into the SAFE service where an external server picks up, processes and sends back a response for the users to download
Server to Server File Exchange
Full client/server based file transfer automation using certificate authentication
What is Safe?
Secure – Protocol independent industry-standard encryption at transfer and at rest.
Automated –All processes can be automated both in and out of the system.
File – It’s what we are about, providing file transfer gateway services.
Exchange – Provide files for your partner to pick up or pushes the files to their destination.
Administration
- CDT manages contracts for the SAFE service and serves as the liaison between the Customer and Platform Vendor.
- CDT will maintain vendor support and will be responsible for communication to Customers regarding vendor support and patching activities.
- Customer business units and accounts are implemented in accordance with CDT naming standards.
- Upon initial implementation, the CDT will provide customer Delegated Administrators with procedures and training.
- CDT will provide technical assistance and standard troubleshooting to Delegated Administrators.
- Troubleshooting of the SAFE service performance is included in the service; however, all other troubleshooting activities may incur additional fees.
Roles & Responsibilities
| Role | CDT | Customer Delegated Administrator |
|---|---|---|
| Delegated Administrator (DA) support | X | |
| Reset DA passwords | X | |
| Second-level support for DA questions | X | |
| Consult on business case design | X | |
| Create, delete or modify DA accounts | X | |
| Application and template creation | X | |
| Vendor support escalation contact | X | |
| Customer’s first line of user support | X | |
| Owner of business case design | X | |
| Unlock user accounts | X | |
| Create, delete or modify user accounts. Customer created accounts will be implemented in accordance with CDT naming standards. | X | |
| Import SSH keys and requesting x.509 certificates | X | |
| Request higher-level support from the CDT SAFE staff | X | |
| Customized file retention settings | X |
Rates
The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Secure File Transfer/SAFE One-Time Setup | SAFE | One-Time | $137.00 | I115 | ||
| Contract Amendment - Total contract value over $100M | SAFE | Monthly/Per Named User Account | $12.90 | I116 | ||
| Secure Automated File Exchange Additional Data Transfer | SAFE | Per Gigabyte | $11.00 | I117 | ||
| Secure Automated File Exchange - Axway Secure Client Software | SAFE | One-Time | $315.00 | I118 |
Subscriptions to this service are available.
Request Service
| Service Request Name | Link |
|---|---|
| Existing SAFE Customers: Please have your Delegated Administrator submit all General Inquiries or requests to Add, Modify, or Delete SAFE services. | Order SAFE Services |
| New SAFE Customers: Please contact your Account Lead for details on the onboarding process. | Account Lead |
FAQs
When is Scheduled Maintenance performed on the SAFE service?
Scheduled Maintenance is performed begins at 8:00 pm on the date indicated below and is completed by 2:00 am the following morning. The SAFE service will be unavailable during the scheduled maintenance timeframe.
| January | 01/20/2024 |
| February | 02/24/2024 |
| March | 03/30/2024 |
| April | 04/20/2024 |
| May | 05/18/2024 |
| June | 06/22/2024 |
| July | 07/20/2024 |
| August | 08/24/2024 |
| September | 09/21/2024 |
| October | 10/19/2024 |
| November | 11/23/2024 |
| December | 12/14/2024 |
Does CDT reset passwords?
CDT provides password resets for Delegated Administrator accounts ONLY. Users are instructed to contact their Delegated Administrator for assistance with resetting passwords for User Accounts.
Does SAFE allow for certificate-based authentication?
Yes. SAFE allows for certificate-based authentication. Details will be provided during the individualized design meeting.
Does SAFE support 3rd-party FTP client-side access, such as FileZilla or WinSCP?
Yes, both SFTP and FTPS protocols are supported for 3rd party FTP client access.
Is there a ServiceNow template for requests or reporting SAFE service issues?
Yes, there is a template in ServiceNow to request or report SAFE service issues.
What browsers are supported by the SAFE service?
Supported Browsers:
- Microsoft Internet Explorer 11 (Compatibility View is not supported)
- Microsoft Edge – latest version
- Mozilla Firefox – latest version
- Apple Safari – latest version (not supported for Administration Tool)
- Google Chrome – latest version (not supported for Administration Tool)
Are any specific browser plugins needed?
No.