Platform Hosting - Database - DB2 (LUW)

IBM DB2 is supported across the Linux, Unix, and Windows (LUW) operating systems, fluidly adapting to changing needs while integrating with multiple platforms, languages, and workloads. DB2 is able to adapt and grow without constant reinvestment.

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Adaptive Compression

Savings in storage, no more reorgs to compress tables, improve buffer pool usage, reduce I/O request to read the same amount of data and deliver better performance

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Continuous Data Ingest

Load large data sets using CDI without sacrificing performance, concurrency and/or recoverability

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Multi-temperature storage

Lower storage cost, efficient storage manage and consistent database performance

The following are included in the DB2 LUW service:

Installation, upgrades, patches, fixes, and standard configuration of the database software
Incident resolution associated with application configuration changes
Contract management and licensing for DB2 software
Assistance with requests for database restores
Monitoring of free disk space
Alert when disk space is below threshold levels determined by the customer
Maintenance of the database and log backups
Monitoring and modifications of the DB2 software
Review and recommendations of optional configurations that may enhance capacity and performance requirements
Maintenance software/configurations
Resolution of database system problems or facilitation of vendor support for issues through authorized escalation processes

DB2	DB2 Version 11	DB2 Version 10	Hosting Advantages
DB2 Advanced Enterprise Server Edition DB2 Enterprise Server Edition DB2 Advanced Workgroup Server Edition DB2 Workgroup Server Edition DB2 Direct Advanced Edition DB2 Direct Standard Edition DB2 Developer Community Edition DB2 Express-C Edition	DB2 v11.1 for Linux Unix, Windows, and DB2 Connect	DB2 v10.5 for Linux Unix, Windows, and DB2 Connect	Installation Patching Upgrades Migrations Monitoring Backups Restores File Maintenance Performance Management

Database Backup Schedule

What	When
Full Backup	Weekly
Transaction Log Backup	Daily
Backup Retention	28 days

Disaster Recovery
Consulting Services

The core business hours for DB2 technical support are Monday through Friday from 0700 – 1700. State holidays and mandated schedule alterations are observed and may impact staff availability. After hours, on-call technical support may be requested through a service request submitted 10 days prior to the requested date and may incur additional charges.

Role	Responsibility
Provide contract and licensing for DBMS software	Customer
Define database availability requirements	Customer
Document database design and application architecture	Customer
Submit services request(s) to purchase DBMS licenses or renew maintenance	Customer
System-level administration	CDT
Manage contract and licensing for DBMS software	CDT
Perform on and off-line scheduled database backups	CDT
Assist customers upon request to restore a database	CDT
Monitor free disk space and alert Customer when disk space is below threshold levels	CDT
Maintain data and log file backups	CDT
Assist in resolution of database application-level problems	CDT
Create database user account(s) within PostgreSQL and grant privileges	CDT
Monitor and modify DBMS software	CDT
Maintain database dictionaries	Customer
Respond to threshold limit notifications provided by CDT staff with mitigating action	Customer
Maintain application and database statistics	Customer
Test new maintenance and software releases at user and application levels	Customer
Review and recommend optional configurations that may better meet capacity and performance requirements	CDT
Perform DBMS version migrations, upgrades, and patches	CDT
Create and maintain database objects	Customer
Provide database user account and desired privileges	Customer
Load database data via assistance from CDT	Customer
Application design, development, testing and migration adhering to supported software versions	Customer
Code modifications	Customer
Application design and maintenance adhering to supported software versions	Customer
Maintain application development tools	Customer
Ongoing monitoring of database growth in relation to disk space	Customer
Perform data archival	Customer
Identity database application related problems or database system problems and report them	Customer
Determine when a restore is needed	Customer
Data cleansing	Customer
Additional charges for CDT intervention, troubleshooting and correction of unauthorized changes	Customer
Maintain database administration tools and utilities	CDT
Maintain DBMS software/configurations	CDT
Resolve database system problems or seek vendor support for DBMS issues through authorized escalation processes	CDT

The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.

Service Description	Service Identifier	Product Name	Unit of Measurement	Rate	Service Code	Notes
CDT Processing Fee on Pass-through Products	Pass-through Fee	Dedicated Expenses	% of Direct Pass-Through Costs - Per Purchase Order	Pass-through + 2.71% CDT Processing Fee	D101 - Pass-Through	Plus the CDT Processing Fee of 2.71%
DB2 Database Support	Tier 2-Database Support	Database Support	Monthly/Per DB Instance	$975.00	M627
Enterprise Linux - DB2 Database Support	Tier 2-Database Support	Database Support	Monthly/Per DB Instance	$975.00	M631
Enterprise Linux - DB2 Database Instance Installation	Tier 2-Database Support	Database Support	One-Time/Per Instance	$690.00	M632
DB2 Database Instance Set-up Fee for Database Support - Tier 2	Tier 2-Database Support	Database Support	One-Time/Per Instance	$690.00	M635

Subscriptions to this service are available.

To submit a service request for a new database or database environment, please go to the Enterprise Services Delivery Process page.

To request a change to a current database, or to decommission, go to: Request a Change to a Current DB2-LUW Database or Decommission Now