Platform Hosting - Database - DB2 (LUW)

 

IBM DB2 is supported across the Linux, Unix, and Windows (LUW) operating systems, fluidly adapting to changing needs while integrating with multiple platforms, languages, and workloads. DB2 is able to adapt and grow without constant reinvestment.

Adaptive Compression

Savings in storage, no more reorgs to compress tables, improve buffer pool usage, reduce I/O request to read the same amount of data and deliver better performance

Continuous Data Ingest

Load large data sets using CDI without sacrificing performance, concurrency and/or recoverability

Multi-temperature storage

Lower storage cost, efficient storage manage and consistent database performance

The following are included in the DB2 LUW service:

  • Installation, upgrades, patches, fixes, and standard configuration of the database software
  • Incident resolution associated with application configuration changes
  • Contract management and licensing for DB2 software
  • Assistance with requests for database restores
  • Monitoring of free disk space
  • Alert when disk space is below threshold levels determined by the customer
  • Maintenance of the database and log backups
  • Monitoring and modifications of the DB2 software
  • Review and recommendations of optional configurations that may enhance capacity and performance requirements
  • Maintenance software/configurations
  • Resolution of database system problems or facilitation of vendor support for issues through authorized escalation processes
DB2DB2 Version 11DB2 Version 10Hosting Advantages
DB2 Advanced Enterprise Server Edition
DB2 Enterprise Server Edition
DB2 Advanced Workgroup Server Edition
DB2 Workgroup Server Edition
DB2 Direct Advanced Edition
DB2 Direct Standard Edition
DB2 Developer Community Edition
DB2 Express-C Edition		DB2 v11.1 for Linux
Unix,
Windows, and
DB2 Connect		DB2 v10.5 for Linux
Unix,
Windows, and
DB2 Connect		Installation
Patching
Upgrades
Migrations
Monitoring
Backups
Restores
File Maintenance
Performance Management

.

  • Disaster Recovery
  • Consulting Services

The core business hours for DB2 technical support are Monday through Friday from 0700 – 1700. State holidays and mandated schedule alterations are observed and may impact staff availability.

After hours, on-call technical support may be requested through a service request submitted 10 days prior to the requested date and may incur additional charges.

RoleResponsibility
Provide contract and licensing for DBMS softwareCustomer
Define database availability requirementsCustomer
Document database design and application architectureCustomer
Submit services request(s) to purchase DBMS licenses or renew maintenanceCustomer
System-level administrationCDT
Manage contract and licensing for DBMS softwareCDT
Perform on and off-line scheduled database backupsCDT
Assist customers upon request to restore a databaseCDT
Monitor free disk space and alert Customer when disk space is below threshold levelsCDT
Maintain data and log file backupsCDT
Assist in resolution of database application-level problemsCDT
Create database user account(s) within PostgreSQL and grant privilegesCDT
Monitor and modify DBMS softwareCDT
Maintain database dictionariesCustomer
Respond to threshold limit notifications provided by CDT staff with mitigating actionCustomer
Maintain application and database statisticsCustomer
Test new maintenance and software releases at user and application levelsCustomer
Review and recommend optional configurations that may better meet capacity and performance requirementsCDT
Perform DBMS version migrations, upgrades, and patchesCDT
Create and maintain database objectsCustomer
Provide database user account and desired privilegesCustomer
Load database data via assistance from CDTCustomer
Application design, development, testing and migration adhering to supported software versionsCustomer
Code modificationsCustomer
Application design and maintenance adhering to supported software versionsCustomer
Maintain application development toolsCustomer
Ongoing monitoring of database growth in relation to disk spaceCustomer
Perform data archivalCustomer
Identity database application related problems or database system problems and report themCustomer
Determine when a restore is neededCustomer
Data cleansingCustomer
Additional charges for CDT intervention, troubleshooting and correction of unauthorized changesCustomer
Maintain database administration tools and utilitiesCDT
Maintain DBMS software/configurationsCDT
Resolve database system problems or seek vendor support for DBMS issues through authorized escalation processesCDT

The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
CDT Processing Fee on Pass-through ProductsPass-through FeeDedicated Expenses% of Direct Pass-Through Costs - Per Purchase OrderPass-through + 2.71% CDT
Processing Fee		D101 - Pass-ThroughThe CDT Processing Fee of 2.71% on pass-through products includes the DGS 1.25% purchase order issuance fee.
DB2 Database Instance Set-up Fee for Database Support - Tier 2Tier 2-Database SupportDatabase SupportOne-Time/Per Instance$690.00M635
DB2 Database SupportTier 2-Database SupportDatabase SupportMonthly/Per DB Instance$975.00M627
Enterprise Linux - DB2 Database Instance InstallationTier 2-Database SupportDatabase SupportOne-Time/Per Instance$690.00M632
Enterprise Linux - DB2 Database SupportTier 2-Database SupportDatabase SupportMonthly/Per DB Instance$975.00M631

Subscriptions to this service are available. 

To submit a service request for a new database or database environment, please go to the Enterprise Services Delivery Process page.

To request a change to a current database, or to decommission, go to:  Request a Change to a Current DB2-LUW Database or Decommission Now