Platform Hosting - Database - MySQL

• CDT staff performs installation, patching, and product maintenance according to standard procedures and configurations.
• CDT provides MySQL database administration on leased equipment within the Platform Hosting Service.
• CDT supports version(s) of MySQL in accordance with the CDT Software Version Support Policy.
• MySQL is offered on the Windows platform.
• CDT performs database backups on the following schedule:

• The core business hours for MySQL technical support are Monday through Friday 0800 – 1700. State holidays and mandated schedule alterations are observed and may impact staff availability.
• MySQL maintenance activities utilize the platform maintenance schedules; however, changes may be scheduled.

Security

Customers will be provided database owner (DBO) access or lower to their databases depending on their requirements. Application accounts must have specific roles and/or user permissions that are the lowest needed to perform application functions. Customers must follow CDT’s password complexity requirements. MySQL System Administration (root) Authority is restricted to CDT designated personnel. Customers may be granted temporary System Administration rights, post-installation, to their MySQL Server during application installation and server refresh activities. If Customers require extended use of System Administration rights an Information Security Exception Request must be submitted. Please follow the procedure outlined in Procedure 3502 – Information Security Exception Request and adhere to both the Standard 3132 – Midrange Database Security and Standard 3138 – System Administrator Standard. Configuration changes made outside the scope of the service request requiring intervention, correction, or troubleshooting by CDT staff may incur additional charges. A customer with granted System Administration (root) rights must adhere to the following use restrictions. Failure to comply could result in access revocation.

1. Changing MySQL configurations, only CDT staff are permitted to make changes
2. Changing MySQL CDT scheduled jobs, only CDT staff are permitted to make changes
3. Creating user accounts must be performed by or coordinated, prior to creation, with CDT staff
4. Creating databases must be performed by or coordinated, prior to creation, with CDT staff
5. Changing the MySQL Server Service Account is not permitted; this account is owned by CDT staff
6. Changing the MySQL System Administrator Account is not permitted; the account is owned by CDT staff