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Description
CDT provides a hosting environment for web-based applications. We will assist the Customer from the planning stages to determine requirements, through the critical decision-making process involving such areas as:
- Application servers that will best meet the Customer’s needs
- Platform options
- Operating system requirements (cores, memory, storage, etc)
- Clustering, level of redundancy, load balancing, etc.
- Security certificate requirements
- Message queue needs
- Web server options
CDT is open to supporting any application server depending on the business requirements. The team has developed expertise in the following:
- WebLogic
- JBoss
- Apache
- Tomcat
- IBM WebSphere Application Server
-
- Base – single application server
- ND – a clustered installation of multiple application servers
- Liberty – a Java-based application server using a combination of IBM technology and open-source software
Included
WebSphere Application Server (WAS) is an Enterprise-Class Java-Based Application Server
WAS provides customers a flexible, reliable Java runtime environment that is able to function on various platforms (Windows, AIX, Linux, Spark, and z Systems). We support the following WAS software:
- WAS Base – a single application server;
- WAS Network Deployment (ND) – a clustered installation of multiple application servers; and
- WAS Liberty – a Java-based application server using a combination of IBM technology and open-source software.
In addition to Java, WAS supports open standard interfaces such as the Common Object Request Broker Architecture (CORBA) and Java Database Connectivity (JDBC). WAS is the second tier in a three-tier environment.
In addition to application servers, we support the following complementary software components:
- IBM MQ – messaging middleware that simplifies the integration of diverse applications and data across multiple platforms. MQ facilitates the assured, secure and reliable exchange of information between applications, systems, services, and files by sending and receiving message data via messaging queues.
- IBM HTTP Server (IHS) – a web server based on Apache Software. IHS can increase performance and provide load balancing capabilities when properly configured and implemented.
Optional
Customers are able to choose the components that meet their business needs. The Customer and CDT will meet to discuss requirements. The Customer’s Account Lead will assist in setting up a meeting with the eCommerce Application Server Support Team.
Optional components include:
- Application servers supporting JAVA or PHP:
- Apache
- JBOSS
- WebSphere Application Server
- WebLogic
- IBM WebSphere MQ is a network messaging middleware software product that simplifies the integration of diverse applications and business data across multiple platforms. MQ facilitates the assured, secure and reliable exchange of information between applications, systems, services, and files, by sending and receiving message data via messaging queues.
- IBM HTTP Server (IHS) for WAS is a full-featured web server that can be used for projects that do not warrant the expense of an HTTP server. The IBM HTTP Server is based on the Apache HTTP Server (a non-registered trademark of Apache Software Foundation) and provides a rich set of Apache features in addition to IBM enhancements.
For more information regarding the IBM WebSphere Application Server (WAS), refer to the IBM WebSphere Application Server Guideline.
Roles & Responsibilities
WebSphere Software
| Role | CDT | Customer |
|---|---|---|
| Install WebSphere Application Server (WAS) binaries | X | |
| Install WAS profiles | X | |
| Configure WebSphere servers and manage profiles | X | X |
| Patch/upgrade WebSphere software | X | |
| Troubleshoot WebSphere infrastructure | X | |
| Troubleshoot WebSphere application | X | |
| Monitor, alert and notify users of known issues with WebSphere software and instances | X | |
| Manage WAS certificate | X | |
| Deploy applications to WAS | X | X |
| Review logs | X | X |
| Stop and start deployment manager and node agents | X | X |
| Stop and start application servers *Special exceptions may be negotiated. | X | |
| Stop and start applications *Special exceptions may be negotiated. | X | |
| Manage licenses *Special exceptions may be negotiated. | X | |
| Open Problem Management Report with IBM | X | |
| Address security vulnerabilities | X | X |
| Manage filesystem disk space | X | |
| Owner of WAS Admin ID *Special exceptions may be negotiated. | X |
IBM HTTP Server (IHS)
| Role | CDT | Customer |
|---|---|---|
| Install IHS binaries | X | |
| Patch/upgrade IHS | X | |
| Troubleshoot IHS | X | |
| Monitor, alert and notify users of known issues with IHS | X | |
| Configure IHS | X | |
| Manage IHS certificates | X | |
| Address security vulnerabilities | X | X |
| Stop and start IHS | X | |
| Open Problem Management Report with IBM | X | |
| Manage filesystem disk space | X |
Plugins for WebSphere and IHS
| Role | CDT | Customer |
|---|---|---|
| Install Plugin binaries | X | |
| Patch/upgrade Plugin binaries | X | |
| Troubleshoot Plugin issues | X | |
| Monitor, alert and notify users of known issues with Plugin | X | |
| Configure Plugin | X | |
| Manage Plugin certificate | X | |
| Address security vulnerabilities | X | X |
| Open Problem Management Report with IBM | X |
COTS Middleware Software
| Roles | CDT | Customer |
|---|---|---|
| Install Custom Off The Shelf (COTS) software | X | |
| Configure COTS packages | X | |
| Patch/upgrade COTS packages | X | |
| Troubleshoot COTS packages | X | |
| Monitor, alert and notify users of known issues with COTS software and applications | X | |
| Tune COTS packages | X | |
| Deploy COTS applications to WAS | X | |
| Stop and start applications | X | |
| Address security vulnerabilities | X | X |
| Open service requests with COTS vendor | X | |
| Manage filesystem disk space | X | |
| Owner of WAS Admin ID *Special exceptions may be negotiated. | X |
WebSphere MQ
| Role | CDT | Customer |
|---|---|---|
| Install MQ binaries | X | |
| Configure MQ mangers, queues and channels | X | X |
| Patch/upgrade MQ software | X | |
| Troubleshoot MQ manager, queues and channel | X | |
| Monitor, alert and notify Security and users of known issues with WebSphere MQ | X | |
| Review logs | X | |
| Stop and start MQ managers and channels | X | |
| Open Problem Management Reports with IBM | X | |
| Address security vulnerabilities | X | |
| Manage filesystem disk space | X | |
| Owner of MQ Admin ID *Special exceptions may be negotiated. | X |
Rates
The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| ISAM and DataPower Hardware | Software License and Maintenance | Application Services | Variable | Pass-through + 2.79% CDT Processing Fee | D101 - App Services | Plus the CDT Processing Fee of 2.79% |
| IBM WebSphere Application Server (WAS) Support | Premium Support | Application Services | Monthly/Per Server | $2,152.00 | M601 | |
| IBM WebSphere Application Server (WAS) Support | Basic Support | Application Services | Monthly/Per Server | $1,269.00 | M602 | |
| Oracle WebLogic Application Support | Premium Support | Application Services | Monthly/Per Server | $2,152.00 | M606 | |
| Oracle WebLogic Application Support | Basic Support | Application Services | Monthly/Per Server | $1,269.00 | M607 | |
| IBM HTTP Server (IHS) Support for WAS | WAS Support | Application Services | Monthly/Per Server | $834.00 | M610 | |
| IBM WebSphere MQ Support | Application Services | Monthly/Per Server | $307.00 | M612 |
Subscriptions to this service are available.
Request Service
Customers wanting to modify current services or subscribe to the service should meet with the eCommerce Application Support Team to discuss the business/system requirements. The Customer’s CDT Account Lead will set up a meeting with the team.