Description
California Managed Cloud (CAMC) Services offers customers CDT-managed services in the public cloud. These services encompass Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). With IaaS, customers can access virtual services and customize aspects like vCPU, memory, storage, and data protection to suit your needs. PaaS introduces innovative features like containers, serverless computing, and other cloud-native options. CAMC delivers these services cost-effectively in the public cloud as an alternative to traditional on-premises setups with access to Azure and AWS. Plans are underway to add support of additional cloud services providers in the future.
Benefits
- Low-cost hosting solution
- No capital expenditures
- Rapid provisioning
- 24×7 Help Desk
- 24×7 Operations Center
- 26 instance sizes to choose from to meet any application-sizing requirements
- Native Cloud Services such as Container, Serverless, Autoscale Groups and RDMS
Included
Serverless Computing
- Native support for Java, Go, PowerShell, Node, C#, Ruby, and Python.
- Built-in fault tolerance.
- Automatic scaling.
- Connection to Relational Database Services (RDS).
Amazon S3
- Storage helps you create data lakes for your analytics needs, and provides storage to build powerful cloud-native and mobile app.
Azure Blob
- Unlimited Object Storage with varying storage and pricing tiers.
Relational Database Service (RDS)
- Instances are pre-configured with parameters and settings appropriate for the engine and class you have selected.
- Relational database software powering your deployment stays up-to-date with the latest patches.
- Push-button database scaling up to a maximum of 32 vCPUs and 244 GB of RAM.
- Deploy “Read Replicas” of databases to improve the performance of the main databases.
- Automated backups enable point-in-time recovery of databases.
- The database is deployed in multiple availability zones to ensure availability.
- Data encryption is at rest and in transit
- Reserve instances are available
- Available as a Pay-as-you-go service
Auto-Scaling Groups
- Launch or terminate compute servers in auto-scaling groups.
- Adjust compute instances to the desired account using server and network-based metrics and alarms.
- Configure predefined optimization strategies to optimize performance and cost.
Hardware
- Multiple instance sizes to choose from to meet any application-sizing requirements.
Operating System
- Windows Server 2019, 2022
- RedHat Enterprise Linux 64bit
Network Connection
- Cloud Provider Interconnect (CPI) connections into the CAMC environment.
Security
Operating system security strictly adheres to established, applicable CDT security policies. Policies include, but are not limited to, an established quarterly operating system patch cycle and routine third-party security scans to test for known vulnerabilities.
For more information, see Security Services.
Security benefits
- Security is embedded into the automation that builds the account and deploys the services.
- Data encryption is in transit and at rest.
- Network traffic inspected at CDT firewalls and IPS.
- Network traffic logs are created using automation. Network logs are stored in S3 and sent to Splunk SIEM.
- Full logging is enabled and logs are sent to our Security Operations Center for 24×7 monitoring.
- Security aligned with the following IT security standards:
- SOC 1/ISAE 3402
- SOC 2
- SOC 3
- FISMA
- DIACAP
- FedRAMP Moderate
- PCI DSS Level 1
- ISO 9001
- ISO 27001
- ISO 27017
- ISO 27018
Administration
The following components and features are standard administration responsibilities for CDT:
- Data storage
- Operating system patching
- Serverless application functions
- Capacity, performance, and system-level fault monitoring
- Cloud-provider managed Virtual servers
- Point-in-time backups and restores
- Storage lifecycle policies
- CDT standard security scans
Roles & responsibilities
| Role | CDT | Customer |
|---|---|---|
| Operating System | X | |
| Operating System Patching | X | |
| Application Exception: Depends on the owner of the application. | X | X |
| Application Layer Security Exception: Depends on the owner of the application. | X | X |
| Application Maintenance Exception: Depends on the owner of the application. | X | X |
| Application Support Exception: Depends on the owner of the application. | X | X |
| DNS | X |
Storage
| Role | CDT | Customer |
|---|---|---|
| Device(s) | X | |
| Connectivity to servers | X | |
| Disk space management | X | |
| Backup and recovery | X |
Rates
Customers are charged the vendor’s usage costs for subscribed services, plus a 16% Support Service Fee.
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| CAMC Pass-Through | CA Managed Cloud | CA Managed Cloud | Variable | Vendor Cost +16% Fee | L501 | |
| CAMC Windows IaaS Support | CA Managed Cloud | CA Managed Cloud | Per IaaS VM Instance, Per Month | $700.00 | L502 | |
| CAMC Linux IaaS Support | CA Managed Cloud | CA Managed Cloud | Per IaaS VM Instance, Per Month | $700.00 | L503 |
Request service
| Service Request Name | Link |
|---|---|
| Native Services To submit a Case/Request for CAMC Cloud Native Services, please complete a CAMC Native Services request. | Order Cloud Native Services |
| Cloud Linux Services Submit a Case/Request for a new server or server environment or changes to an existing environment. | Order Cloud Linux Services |
| Cloud Windows Submit a service request for a new server or server environment. | Order Cloud Windows Services |
FAQs
Why do I need to use the Linux server build catalog item to request Native Services?
We do not have a catalog item for Native Services yet. This is being designed now.
Do I need to go through the Enterprise Service Delivery (ESD) process for these builds?
We have set up a modified ESD process for Cloud requests.
How long will it take to build my services in the cloud?
Generally, it takes a couple of days to have a scoping meeting to determine your needs and then build to those specifications.
How do I get billed for Cloud Services?
All Cloud Provider charges incurred are pass-through charges on your bill. Support charges will be added according to the services chosen.
What group inside CDT will support my services?
Not only do you have a cross-functional matrix team to help design, scope, and build your resources, this team along with the Platform teams will support your environment.
Service level objectives
Service Level Objectives (SLO) – California Managed Cloud (CAMC) Public Cloud Native Services – AWS
For CAMC Linux Platform Service SLOs, select the “SLO” Tab from this page: Platform-Linux – CDT Services (ca.gov)
For CAMC Windows Platform Service SLOs, select the “SLO” Tab from this page: Platform-Windows – CDT Services (ca.gov)
CAMC Native Services SLOs are as follows:
| Service Option | Fulfillment Timeframe SLO | Notes/Dependencies |
|---|---|---|
| New | 95% within 21 Calendar Days | Dependencies/Assumptions (applies to all new/modify/discontinue requests)
Process includes: |
| Modify | 95% within 65 Calendar Days | Dependencies/Assumptions (applies to all add, change, and delete requests)
Process includes: |
| Decommission | 95% within 20 Days (Remove from monthly billing invoice) | Dependencies/Assumptions (applies to all new/modify/discontinue requests):
Process includes: |