California Managed Cloud (CAMC)

Why CAMC?

CDT-managed Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) in the public cloud are provided through California Managed Cloud (CAMC). CDT’s CAMC delivers these services cost-effectively as an alternative to traditional on-premises setups while still maintaining access to recognized third-party cloud providers/services (i.e., Azure and AWS).

We build it, we manage it seamlessly for you – CDT Managed

CDT’s fully managed service provides a secure environment that is compliant with IT industry standards (i.e., SIMM, NIST, etc.). As expected from a managed service, CDT performs all infrastructure management tasks to ensure your system is up to date, secure, stable, and running efficiently. SOCaaS (Security Operations Center as a Service), CPI (Cloud Provider Interconnect), and 24x7x365 monitoring and support allows your department to focus on your customers and business needs.

We build it, you control it – Self-Managed

All the benefits from CAMC IaaS and PaaS compliant and secured environments are also available as a self-managed offering that complements and supports your full control over configuration, management, and maintenance of the infrastructure.

Benefits

  • Low-cost hosting solution
  • No capital expenditures
  • Rapid provisioning
  • 24×7 Help Desk*
  • 24×7 Operations Center*
  • 26 instance sizes to choose from to meet any application-sizing requirements
  • Native Cloud Services such as Container, Serverless, Autoscale Groups and RDMS

*Only included for CAMC CDT Managed

Included

Serverless Computing

  • Native support for Java, Go, PowerShell, Node, C#, Ruby, and Python.
  • Built-in fault tolerance.
  • Automatic scaling.
  • Connection to Relational Database Services (RDS).

Amazon S3

  • Storage helps you create data lakes for your analytics needs, and provides storage to build powerful cloud-native and mobile app.

Azure Blob

  • Unlimited Object Storage with varying storage and pricing tiers.

Relational Database Service (RDS)

  • Instances are pre-configured with parameters and settings appropriate for the engine and class you have selected.
  • Relational database software powering your deployment stays up-to-date with the latest patches.
  • Push-button database scaling up to a maximum of 32 vCPUs and 244 GB of RAM.
  • Deploy “Read Replicas” of databases to improve the performance of the main databases.
  • Automated backups enable point-in-time recovery of databases.
  • The database is deployed in multiple availability zones to ensure availability.
  • Data encryption is at rest and in transit
  • Reserve instances are available
  • Available as a Pay-as-you-go service

Auto-Scaling Groups

  • Launch or terminate compute servers in auto-scaling groups.
  • Adjust compute instances to the desired account using server and network-based metrics and alarms.
  • Configure predefined optimization strategies to optimize performance and cost.

Hardware

  • Multiple instance sizes to choose from to meet any application-sizing requirements.

Operating System

  • Windows Server 2019, 2022
  • RedHat Enterprise Linux 64bit

Network Connection

  • Cloud Provider Interconnect (CPI) connections into the CAMC environment.

Security Operations Center as a Service (SOCaaS)

  • Managed service that monitors and protects systems from cyber threats.

Security

  • Operating system security strictly adheres to established, applicable CDT security policies. Policies include, but are not limited to, an established quarterly operating system patch cycle and routine third-party security scans to test for known vulnerabilities. For more information, see Security Services.

Security Benefits

  • Security is embedded into the automation that builds the account and deploys the services.
  • Data encryption is in transit and at rest.
  • Network traffic inspected at CDT firewalls and IPS.
  • Network traffic logs are created using automation. Network logs are stored in S3 and sent to Splunk SIEM.
  • Full logging is enabled and logs are sent to our Security Operations Center for 24×7 monitoring.
  • Security aligned with the following IT security standards:
    • SOC 1/ISAE 3402
    • SOC 2
    • SOC 3
    • FISMA
    • DIACAP
    • FedRAMP Moderate
    • PCI DSS Level 1
    • ISO 9001
    • ISO 27001
    • ISO 27017
    • ISO 27018

Administration

The following components and features are standard administration responsibilities for CDT:

  • Data storage
  • Operating system patching
  • Serverless application functions
  • Capacity, performance, and system-level fault monitoring
  • Cloud-provider managed Virtual servers
  • Point-in-time backups and restores
  • Storage lifecycle policies
  • CDT standard security scans

Roles & Responsibilities

RoleCDT ManagedSelf-Managed
Operating SystemXX
Operating System PatchingXX
Application
Exception: Depends on the owner of the application.
XX
Application Layer Security
Exception: Depends on the owner of the application.
XX
Application Maintenance
Exception: Depends on the owner of the application.
XX
Application Support
Exception: Depends on the owner of the application.
XX
DNSXX

Storage

RoleCDT ManagedSelf-Managed
Device(s)XX
Connectivity to serversXX
Disk space managementXX
Backup and recoveryXX

 

Rates

Customers are charged the vendor’s usage costs for subscribed services, plus a 16% Support Service Fee.

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
CAMC Pass-ThroughCA Managed CloudCA Managed CloudVariableVendor Cost +16% FeeL501
CAMC Windows IaaS SupportCA Managed CloudCA Managed CloudPer IaaS VM Instance, Per Month$700.00L502
CAMC Linux IaaS SupportCA Managed CloudCA Managed CloudPer IaaS VM Instance, Per Month$700.00L503

Request service

Service Request NameLink
California Managed Cloud Services (CAMC)
Submit a service request for CDT Managed or Self-Managed options: IaaS, PaaS and FaaS services, Builds, Changes, and Discontinue.
California Managed Cloud Services (CAMC)

Service Level Objectives

Service Level Objectives (SLO) – California Managed Cloud (CAMC) Public Cloud Native Services – AWS

For CAMC Linux Platform Service SLOs, select the “SLO” Tab from this page: Platform-Linux – CDT Services (ca.gov)

For CAMC Windows Platform Service SLOs, select the “SLO” Tab from this page: Platform-Windows – CDT Services (ca.gov)

CAMC Native Services SLOs are as follows:

Service OptionFulfillment Timeframe SLOProcessDependencies
New95% within 21 calendar days
  • Customer Initiates Request - 2 Days
    • Customer submits request with all account and user information

  • CDT Cloud Review - 4 Days
    • Cloud Team receives, reviews, and gathers additional information (if needed); once finalized, Cloud Team creates AWS account and configures standard Services (CloudTrail logs, Billing Roles) and user accounts

  • CDT Billing (User creation/SAML Federation) - 15 Days
    • CDT receives and reviews request
    • CDT schedules working session to add SAML Federation or creates users
    • CDT Submits request for Enterprise Support be added to the AWS account
  • Customer submission of accurate information and documentation
  • Account Creation is for a single AWS account
  • Applies to all new/modify/discontinue requests
Modify95% within 65 calendar days
  • Customer Initiates Request - 2 Days
    • Customer submits request with all account and user information

  • CDT Cloud Review - 3 Days
    • Cloud Team receives, reviews, and gathers additional information (if needed); once finalized, Cloud Team initiates AWS move with Reseller which can only occur at the end of month

  • AWS Account Transfer - 45 Days
    • Letter of Agreement signed by former Reseller/Service owner and sent to AWS to migrate the AWS account (must be signed and received within 10 business days of end of month or it will be pushed to the following month)
    • CDT Submits request for Enterprise Support be added to the AWS account

  • CDT Billing (User creation/SAML Federation) - 15 Days
    • CDT receives and reviews request
    • CDT schedules working session to add SAML Federation or creates users
    • CDT utilizes AWS Root user to suspend the account. Billing charges cease, account remains suspended for 90 days before being deleted
  • Customer submission of accurate information and documentation
  • Account modify is for a single AWS account
  • Applies to all new/modify/discontinue requests
Decommission95% within 20 calendar days
(Remove from monthly billing invoice)
  • Customer Initiates Request - 2 Days
    • Customer submits request with all account and user information

  • CDT Cloud Review - 3 Days
    • Cloud Team receives, reviews, and gathers additional information (if needed); once finalized, Cloud Team decommissions AWS account and removes standard Services (CloudTrail logs, Billing Roles) and user accounts

  • CDT Billing (User creation/SAML Federation) - 15 Days
    • CDT receives and reviews request
    • CDT schedules working session to remove SAML Federation or delete users if this is the only remaining AWS account on contract
    • CDT utilizes AWS Root user to suspend the account. Billing charges cease, account remains suspended for 90 days before being deleted
  • Customer submission of accurate information and documentation
  • Account Creation is for a single AWS account
  • Applies to all new/modify/discontinue requests

FAQs

How long will it take to build my services in the cloud?

Generally, it takes a couple of days to have a scoping meeting to determine your needs and then build to those specifications.

How do I get billed for Cloud Services?

All Cloud Provider charges incurred are pass-through charges on your bill. Support charges will be added according to the services chosen.

What group inside CDT will support my services?

A cross-functional team will assist with designing, scoping, building, and supporting your system.

Do I need to go through the Enterprise Service Delivery (ESD) process for these builds?

We have an improved agile ESD process for CAMC requests.