Platform Hosting - Linux

 

The Linux Platform Hosting Service provides Customers with a standardized Linux server and operating system configurations, deployment, management, and administration of Linux-based software applications.

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Highlights

  • Consultation available to identify the optimal solution that will meet business and IT requirements
  • Superior hardware performance, reliability, and availability
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  • Mission-critical applications can be designed to be relocated to an alternate site with minimal downtime
  • Customers focus on supporting their application product, not the hardware or operating system
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  • Hardware and software components are built to create a stable, secure, fault-tolerant, and scalable infrastructure

Red Hat Linux (64 bit) on x86

Virtual Server InformationSMALLMEDIUMLARGE
CPU (5.5 Ghz)1 virtual CPU2 virtual CPUs16 virtual CPUs
Memory2 GB8 GB64 GB
StoragePurchase amount requiredPurchase amount requiredPurchase amount required

  • The standard “small” server is designed for development and test systems, simple to intermediate web servers, and small application servers
  • The standard “medium” server is designed for large web servers, most application servers and small to medium database servers
  • The standard “large” server is designed for complex Java-based application servers and very large databases

Specifications

Software, Network, and Backups
Software- LAMP Stack: Red Hat (L) Linux – Operating System, (A) Apache – web server, (M) MySQL –database, (P) PHP – programming language
- Tivoli for Linux (monitoring tool: server health, capacity, and performance)
- FDR Upstream Agent (backup software)
Network- 1 or 10 Gb/s
- Network connection to HiperSockets (very fast, very secure in-memory TCP/IP connectivity, low overhead & latency)
- One IP address per Linux server (more can be configured, if required)
Backups- Initial (first-time): Full backup (scheduled with the Customer)
- Daily: Incremental (Saturday or Sunday; 5:00 AM)
- Weekly: Full Merge (Saturday or Sunday; 5:00 AM)

Administration

The following components and features are standard administration responsibilities for CDT:

  • File systems
  • Data storage
  • Capacity, performance and system-level fault monitoring
  • Virtual servers
  • Hardware
  • Backups and restores
  • Technology refresh
  • CDT standard security scans

Database

Middleware

Storage

  • Available in increments of 1 GB
  • On disk using RAID
  • Replicated to a hot-site in near real-time

Customized Backup Schedule

Customers will have the option to customize their backup schedule and extend backup retention periods.

Consulting

CDT bills for consulting services when services exceed the workload in the rates approved. For more information see Consulting Services.

CDT provides administration support including the allocation of user accounts, server management, monitoring, security, preventative maintenance, and backup and restores. Administration support does not include the installation and support of customer installed software applications.

Server Administration

CDT provides Linux server administration including Operating System (OS) maintenance, patching, and updating of servers. Enterprise level applications are available 24/7 for performance monitoring, wellness, security, and connectivity of the server. With planned patch management, CDT ensures the data and business are protected at all times. CDT informs Customers of planned maintenance (such as OS upgrades or patching).

The Customer installs, maintains, patches, and troubleshoots all hosted application software on the provisioned servers.

File System Administration

CDT provides a shared centralized file storage and retrieval for equipment connected to the CDT network. Customers may elect to set up files to be accessible by specific groups or users.

Disk Administration

CDT monitors and manages the disk space.

Backup and Restore Administration

CDT provides backup and restore services.

Backup
  • Backups occur between 10 pm and 6 am, Monday through Saturday
  • Full backups occur once per week and incremental backups occur on the other five days
  • The primary copy of each backup remains at the data center and is retained for 28 days
  • All data, including backups, are replicated to our alternate campus
Restore

File and disk restoration from virtual tape backup is reserved for disk failure and operational recovery purposes only. Requests for restores outside of these situations should be submitted via a Service Request.

Monitoring Administration

CDT proactively monitors the network and server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. CDT’s monitoring service tracks the resources, processes, and servers running on the platform including:

  • CPU utilization
  • Memory utilization
  • I/O utilization
  • Running processes and applications
  • Vital services

Customer-specific dashboards can be made available.

Technology Refresh Administration

CDT will refresh hardware as needed. Because this is a cloud-based service, hardware upgrades usually have no impact on the customer workloads.

Vendor Contract Administration

CDT manages the vendor contracts for the Enterprise Linux platform and provides licenses for hosted servers.

User Account Administration

Root-level System Administration (SA) authority is restricted to CDT designated personnel. Server access is permitted based upon server function and data type. Customers must refer to the 3138 – System Administrator Access Standard (PDF) should SA be provided. SA privileges are never permitted on shared services.

Configuration changes made outside the scope delineated herein and requiring intervention, correction, or troubleshooting by CDT staff may incur additional charges.

Linux Computing Software

RoleResponsibility
Operating SystemCDT
Operating System PatchingCDT
ApplicationCustomer/CDT - Depends on the owner of the application.
Application Layer SecurityCustomer/CDT - Depends on the owner of the application.
Application MaintenanceCustomer/CDT - Depends on the owner of the application.
Application SupportCustomer/CDT - Depends on the owner of the application.
DNSCDT
Email RelayCustomer/CDT - Additional cost.

Linux Storage

RoleResponsibility
Device(s)CDT
Connectivity to ServersCDT
Disk Space ManagementCustomer
Backup and RecoveryCustomer/CDT
Capacity MonitoringCDT

Linux Network Infrastructure

RoleResponsibility
Customer required network accessCDT - Approved by Security.
Firewall and IPS hardwareCDT
Firewall context configuration and managementCDT

Linux IT Security Management

RoleResponsibility
Configure system security toolsCDT
Monitor system securityCDT
Ensure system securityCDT
Ensure system security responseCDT
Manage system authenticationCDT
Maintain user accountsCustomer/CDT - Customer requests modification of accounts. CDT implements account request. No client root/sudo with exception.

Linux Resource Administration

RoleResponsibility
Monitor resource performanceCDT
Fix resource performanceCustomer
Monitor resource capacityCDT
Add resource capacityCustomer/CDT

Administration

RoleResponsibility
Hardware procurementCDT
System software procurementCDT
Maintenance contract managementCDT

Operating system security strictly adheres to established, applicable CDT security policies. Policies include, but are not limited to, an established quarterly operating system patch cycle and routine third-party security scans to test for known vulnerabilities.

For more information, see Security Services.

Maintenance Schedule

Virtual Server-Linux

Service CodeService DescriptionUnit of MeasurementRateNotes
M209Linux Virtual Server (1 vCPU and 2GB vRAM)Server/Month $1,066.00
M210Additional vCPU vCPU/Month $155.00
M211Additional vRAMGB/Month $50.00
M212Linux Virtual OS Set-up FeeOne-Time/OS$230.00

Linux on Intel Architecture

Tier 1 Linux Server – Standard

Service CodeService DescriptionUnit of MeasurementRateNotes
M109Tier 1 Linux Enterprise Base Server includes:
2 CPU, 16 GB Memory, 60GB Local Storage
Server/Month$2,730.00
M112 Linux Server Set-up FeeOne-Time/Server$460.00
M112 Linux Server Set-up FeeOne-Time/Server$460.00

Tier 2 Linux Server – Standard (Sunsetted July 1, 2012)

Service CodeService DescriptionUnit of MeasurementRateNotes
M110Tier 2 Linux Enterprise Base Server includes:
4 CPU, 16 GB Memory, 60GB Local Storage
Server/Month$4,160.00
M112 Linux Server Set-up FeeOne-Time/Server$460.00
M112 Linux Server Set-up FeeOne-Time/Server$460.00

Tier 1 Linux Server – Optional Add-Ons

Service CodeService DescriptionUnit of MeasurementRateNotes
M115Additional RAM, First 16GB16 GB/Month$8.00
M116Additional RAM, per 32GB32 GB/Month$16.00

Subscriptions to this service are available. Rates may also be referenced in the CDT Rate Schedule.

To submit a service request for a new server or server environment, please go to the Enterprise Services Delivery Process page.

To request a change to a current server/system (CPU/memory, storage) or decommission, please submit a service request.  Request a Change to a Current Server/System or Decommission Now