Description
The Linux Platform Hosting Service provides Customers with a standardized Linux server and operating system configurations, deployment, management, and administration of Linux-based software applications.
Benefits
- Consultation available to identify the optimal solution that will meet business and IT requirements
- Superior hardware performance, reliability, and availability
- Mission-critical applications can be designed to be relocated to an alternate site with minimal downtime
- Customers focus on supporting their application product, not the hardware or operating system
- Virtual and software components are built to create a stable, secure, fault-tolerant, and scalable infrastructure
Included
Red Hat Linux (64-bit) on x86
| Virtual Server Information | SMALL | MEDIUM | LARGE |
|---|---|---|---|
| CPU (5.5 Ghz) | 1 virtual CPU | 2 virtual CPUs | 16 virtual CPUs |
| Memory | 2 GB | 8 GB | 64 GB |
| Storage | Purchase amount required | Purchase amount required | Purchase amount required |
- The standard “small” server is designed for development and test systems, simple to intermediate web servers, and small application servers
- The standard “medium” server is designed for large web servers, most application servers and small to medium database servers
- The standard “large” server is designed for complex Java-based application servers and very large databases
Specifications
Software, Network, and Backups
| Software | - LAMP Stack: Red Hat (L) Linux – Operating System, (A) Apache – web server, (M) MySQL –database, (P) PHP – programming language - FDR Upstream Agent (backup software) |
| Network | - 1 or 10 Gb/s - Network connection to HiperSockets (very fast, very secure in-memory TCP/IP connectivity, low overhead & latency) - One IP address per Linux server (more can be configured, if required) |
| Backups | - Initial (first-time): Full backup (scheduled with the Customer) - Daily: Incremental (Saturday or Sunday; 5:00 AM) - Weekly: Full Merge (Saturday or Sunday; 5:00 AM) |
Components
The following components and features are standard administration responsibilities for CDT:
- File systems
- Data storage
- Capacity, performance, and system-level fault monitoring
- Virtual servers
- Backups and restores
- Technology refresh
- CDT standard security scans
Security
Operating system security strictly adheres to established, applicable CDT security policies. Policies include, but are not limited to, an established quarterly operating system patch cycle and routine third-party security scans to test for known vulnerabilities.
For more information, see Security Services.
Maintenance Schedule
- Premier Service: 24/7
- Standard Service: See the Preventative Maintenance Schedule
Optional
Database
Middleware
Storage
- Available in increments of 1 GB
- On disk using RAID
- Replicated to a hot-site in near real-time
Customized Backup Schedule
Customers will have the option to customize their backup schedule and extend backup retention periods.
Consulting
CDT bills for consulting services when services exceed the workload in the rates approved. For more information see Consulting Services.
Administration
CDT provides administration support including the allocation of user accounts, server management, monitoring, security, preventative maintenance, and backup and restores. Administration support does not include the installation and support of customer installed software applications.
Server Administration
CDT provides Linux server administration including Operating System (OS) maintenance, patching, and updating of servers. Enterprise-level applications are available 24/7 for performance monitoring, wellness, security, and connectivity of the server. With planned patch management, CDT ensures the data and business are protected at all times. CDT informs Customers of planned maintenance (such as OS upgrades or patching). The Customer installs, maintains, patches, and troubleshoots all hosted application software on the provisioned servers.
File System Administration
CDT provides a shared centralized file storage and retrieval for equipment connected to the CDT network. Customers may elect to set up files to be accessible by specific groups or users.
Disk Administration
CDT monitors and manages the disk space.
Backup and Restore Administration
| Backups |
|---|
| Daily backups between 6 PM and 6 AM, Monday through Sunday. This includes one full and six incremental backups per week. |
| Daily Backup Job Summary Reports, available upon request. |
| Backup copy redundancy • On-site Primary Backup copy, 28-day retention • Additional Off-site Secondary backup copy, 14-day retention |
| Restore |
|---|
| File and disk restoration for disk failure and operational recovery purposes. |
| Non-operational restore requests only when approved by CDT and coordinated through your Account Lead. |
| Database Backups |
|---|
| Detailed services are listed separately and can be found here: • SQL • DB2 • Oracle • MySQL |
Monitoring Administration
CDT proactively monitors the network and server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. CDT’s monitoring service tracks the resources, processes, and servers running on the platform including:
- CPU utilization
- Memory utilization
- I/O utilization
- Running processes and applications
- Vital services
Customer-specific dashboards can be made available.
Technology Refresh Administration
CDT will refresh hardware as needed. Because this is a cloud-based service, hardware upgrades usually have no impact on the customer workloads.
Vendor Contract Administration
CDT manages the vendor contracts for the Enterprise Linux platform and provides licenses for hosted servers.
User Account Administration
Root-level System Administration (SA) authority is restricted to CDT designated personnel. Server access is permitted based upon server function and data type. Customers must refer to the 3138 – System Administrator Access Standard should SA be provided. SA privileges are never permitted on shared services. Configuration changes made outside the scope delineated herein and requiring intervention, correction, or troubleshooting by CDT staff may incur additional charges.
Roles & Responsibilities
Linux Computing Software
| Role | CDT | Customer |
|---|---|---|
| Operating System | X | |
| Operating System Patching | X | |
| Application Exception: Dependent of the owner of the application. | X | X |
| Application Layer Security Exception: Dependent of the owner of the application. | X | X |
| Application Maintenance Exception: Dependent of the owner of the application. | X | X |
| Application Support Exception: Dependent of the owner of the application. | X | X |
| DNS | X | |
| Email Relay - Additional Cost | X | X |
Linux Storage
| Role | CDT | Customer |
|---|---|---|
| Device(s) | X | |
| Connectivity to Servers | X | X |
| Disk Space Management | X | |
| Backup and Recovery | X | X |
| Capacity Monitoring | X |
Linux Network Infrastructure
| Role | CDT | Customer |
|---|---|---|
| Customer required network access *Must be approved by Security. | X | |
| Firewall context configuration and management | X | X |
Linux IT Security Management
| Role | CDT | Customer |
|---|---|---|
| Configure system security tools | X | |
| Monitor system security | X | |
| Ensure system security | X | |
| Ensure system security response | X | |
| Manage system authentication | X | |
| Maintain user accounts * Customer requests modification of accounts. CDT implements account request. No client root/sudo with exception. | X |
Linux Resource Administration
| Role | CDT | Customer |
|---|---|---|
| Monitor resource performance | X | |
| Fix resource performance | X | X |
| Monitor resource capacity | X | |
| Add resource capacity | X |
Administration
| Role | CDT | Customer |
|---|---|---|
| Hardware procurement and maintenance | X | |
| System software procurement | X | |
| Maintenance contract management | X |
Cloud Disaster Recovery
Cloud Disaster Recovery (DR) offers on-demand disaster recovery, delivered as an easy-to-use Software as a Service (SaaS) solution. It combines cost-efficient cloud storage with simple SaaS-based management to deliver IT resiliency at scale, through simple DR testing, orchestration of failover and failback plans. CDT Customers benefit from a ‘pay when you need’ failover capacity model for DR resources while strengthening business resilience in the face of data loss threats such as ransomware. Primary virtual server location has to be located on-premises at CDT to utilize this service.
Rates
The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Linux Virtual Server (1 vCPU and 2GB vRAM) | Virtual Server - Linux | Monthly/Per Server | $1,175.00 | M209 | ||
| Additional vCPU | Virtual Server - Linux | Monthly/Per vCPU | $171.00 | M210 | ||
| Additional vRAM | Virtual Server - Linux | Monthly/Per GB | $55.00 | M211 | ||
| Linux Virtual OS Set-up Fee | Virtual Server - Linux | One-Time/Per OS | $253.00 | M212 |
Subscriptions to this service are available.
Request Service
| Service Request Name | Link |
|---|---|
| New Server or Server Environment Please see the Enterprise Services Delivery Process. | Enterprise Services Delivery Process |
| Change to a Current Server/System or decommission Request a change to a current server or system (CPU, Memory or Storage), or request a decommission of a server or system. | Order a Change or Decommission of a Linux Server or System |
Service Level Objectives
| Service Option | Fulfillment Timeframe SLO | Notes/Dependencies |
|---|---|---|
| Server Build/Refresh/Rebuild | 95% within 60 Calendar Days | Process includes:
Dependencies
|
| Server Decommission | 95% within 21 Calendar Days | Date from the requested decommission date in which server is taken offline and billing is stopped |
| Add/Change Drives/Memory/Cores | 95% within 3 Business Days | Additional Core requests require a reboot; if customer needs reboot to be scheduled around its application M&O schedule this could result in delays beyond the 3-day turnaround |
| Restore Files/Folders | 95% within 2 Business Days | Applies to restoring Files and File Folders only; complete system restores can take longer |