Platform Hosting - Linux

 

The Linux Platform Hosting Service provides Customers with a standardized Linux server and operating system configurations, deployment, management, and administration of Linux-based software applications.

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Highlights

  • Consultation available to identify the optimal solution that will meet business and IT requirements
  • Superior hardware performance, reliability, and availability

 

  • Mission-critical applications can be designed to be relocated to an alternate site with minimal downtime
  • Customers focus on supporting their application product, not the hardware or operating system

 

  • Virtual and software components are built to create a stable, secure, fault-tolerant, and scalable infrastructure

Red Hat Linux (64 bit) on x86

Virtual Server InformationSMALLMEDIUMLARGE
CPU (5.5 Ghz)1 virtual CPU2 virtual CPUs16 virtual CPUs
Memory2 GB8 GB64 GB
StoragePurchase amount requiredPurchase amount requiredPurchase amount required

  • The standard “small” server is designed for development and test systems, simple to intermediate web servers, and small application servers
  • The standard “medium” server is designed for large web servers, most application servers and small to medium database servers
  • The standard “large” server is designed for complex Java-based application servers and very large databases

Specifications

Software, Network, and Backups

Software- LAMP Stack: Red Hat (L) Linux – Operating System, (A) Apache – web server, (M) MySQL –database, (P) PHP – programming language
- FDR Upstream Agent (backup software)
Network- 1 or 10 Gb/s
- Network connection to HiperSockets (very fast, very secure in-memory TCP/IP connectivity, low overhead & latency)
- One IP address per Linux server (more can be configured, if required)
Backups- Initial (first-time): Full backup (scheduled with the Customer)
- Daily: Incremental (Saturday or Sunday; 5:00 AM)
- Weekly: Full Merge (Saturday or Sunday; 5:00 AM)

 

Administration

The following components and features are standard administration responsibilities for CDT:

  • File systems
  • Data storage
  • Capacity, performance, and system-level fault monitoring
  • Virtual servers
  • Backups and restores
  • Technology refresh
  • CDT standard security scans

Security

Operating system security strictly adheres to established, applicable CDT security policies. Policies include, but are not limited to, an established quarterly operating system patch cycle and routine third-party security scans to test for known vulnerabilities.

For more information, see Security Services.

Database

Middleware

Storage

  • Available in increments of 1 GB
  • On disk using RAID
  • Replicated to a hot-site in near real-time

Customized Backup Schedule

Customers will have the option to customize their backup schedule and extend backup retention periods.

Consulting

CDT bills for consulting services when services exceed the workload in the rates approved. For more information see Consulting Services.

CDT provides administration support including the allocation of user accounts, server management, monitoring, security, preventative maintenance, and backup and restores. Administration support does not include the installation and support of customer installed software applications.

Server Administration

CDT provides Linux server administration including Operating System (OS) maintenance, patching, and updating of servers. Enterprise-level applications are available 24/7 for performance monitoring, wellness, security, and connectivity of the server. With planned patch management, CDT ensures the data and business are protected at all times. CDT informs Customers of planned maintenance (such as OS upgrades or patching). The Customer installs, maintains, patches, and troubleshoots all hosted application software on the provisioned servers.

File System Administration

CDT provides a shared centralized file storage and retrieval for equipment connected to the CDT network. Customers may elect to set up files to be accessible by specific groups or users.

Disk Administration

CDT monitors and manages the disk space.

Backup and Restore Administration

Backups
Daily backups between 6 PM and 6 AM, Monday through Sunday. This includes one full and six incremental backups per week.
Daily Backup Job Summary Reports, available upon request.
Backup copy redundancy
• On-site Primary Backup copy, 28-day retention
• Additional Off-site Secondary backup copy, 14-day retention

Restore
File and disk restoration for disk failure and operational recovery purposes.
Non-operational restore requests only when approved by CDT and coordinated through your Account Lead.

Database Backups
Detailed services are listed separately and can be found here:
SQL
DB2
Oracle
MySQL

Monitoring Administration

CDT proactively monitors the network and server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. CDT’s monitoring service tracks the resources, processes, and servers running on the platform including:

  • CPU utilization
  • Memory utilization
  • I/O utilization
  • Running processes and applications
  • Vital services

Customer-specific dashboards can be made available.

Technology Refresh Administration

CDT will refresh hardware as needed. Because this is a cloud-based service, hardware upgrades usually have no impact on the customer workloads.

Vendor Contract Administration

CDT manages the vendor contracts for the Enterprise Linux platform and provides licenses for hosted servers.

User Account Administration

Root-level System Administration (SA) authority is restricted to CDT designated personnel. Server access is permitted based upon server function and data type. Customers must refer to the 3138 – System Administrator Access Standard should SA be provided. SA privileges are never permitted on shared services. Configuration changes made outside the scope delineated herein and requiring intervention, correction, or troubleshooting by CDT staff may incur additional charges.

Linux Computing Software

RoleCDTCustomer
Operating SystemX
Operating System PatchingX
Application
Exception: Dependent of the owner of the application.
XX
Application Layer Security
Exception: Dependent of the owner of the application.
XX
Application Maintenance
Exception: Dependent of the owner of the application.
XX
Application Support
Exception: Dependent of the owner of the application.
XX
DNSX
Email Relay - Additional CostXX

Linux Storage

RoleCDTCustomer
Device(s)X
Connectivity to ServersXX
Disk Space ManagementX
Backup and RecoveryXX
Capacity MonitoringX

Linux Network Infrastructure

RoleCDTCustomer
Customer required network access
*Must be approved by Security.
X
Firewall context configuration and managementXX

Linux IT Security Management

RoleCDTCustomer
Configure system security toolsX
Monitor system securityX
Ensure system securityX
Ensure system security responseX
Manage system authenticationX
Maintain user accounts
* Customer requests modification of accounts. CDT implements account request. No client root/sudo with exception.
X

Linux Resource Administration

RoleCDTCustomer
Monitor resource performanceX
Fix resource performanceXX
Monitor resource capacityX
Add resource capacityX

Administration

RoleCDTCustomer
Hardware procurement and maintenanceX
System software procurementX
Maintenance contract managementX

Maintenance Schedule

Cloud Disaster Recovery (DR) offers on-demand disaster recovery, delivered as an easy-to-use Software as a Service (SaaS) solution. It combines cost-efficient cloud storage with simple SaaS-based management to deliver IT resiliency at scale, through simple DR testing, orchestration of failover and failback plans. CDT Customers benefit from a ‘pay when you need’ failover capacity model for DR resources while strengthening business resilience in the face of data loss threats such as ransomware. Primary virtual server location has to be located on-premises at CDT to utilize this service.

The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.

Virtual Server – Linux

Service DescriptionService IdentifierProduct NameUnit of MeasurementRateService CodeNotes
Linux Virtual Server (1 vCPU and 2GB vRAM)Virtual Server - LinuxMonthly/Per Server$1,066.00 M209
Additional vCPUVirtual Server - LinuxMonthly/Per vCPU$155.00 M210
Additional vRAMVirtual Server - LinuxMonthly/Per GB$50.00 M211
Linux Virtual OS Set-up FeeVirtual Server - LinuxOne-Time/Per OS$230.00 M212

Subscriptions to this service are available. 

Service Request NameLink
New Server or Server Environment
Please see the Enterprise Services Delivery Process.
Enterprise Services Delivery Process
Change to a Current Server/System or decommission
Request a change to a current server or system (CPU, Memory or Storage), or request a decommission of a server or system.
Order a Change or Decommission of a Linux Server or System

Service OptionFulfillment Timeframe SLONotes/Dependencies
Server Build/Refresh/Rebuild95% within 60 Calendar DaysProcess includes:
  • Customer Engagement Document Completion – Avg 13 Days
    • Customer submits request, completes questionnaire and diagram

  • Architecture Review - Avg 18 Days
    • Customer, CDT Enterprise Service Delivery team and Service workgroups meet to review/approve architecture and gather tech requirements

  • Customer and CDT Commit – Avg 9 Days
  • Build - Avg 5 days
    • CDT Service workgroups plan, build, and test customer environment

  • Deliver - Avg 15 Days
    • Customer tests connectivity and installs apps

  • Includes 45 days from Case submission to “deliver” server to customer; additional 15 days for customer validation.
  • Based on “average” complexity case; 4 servers or less, only 1-2 design meetings required.

    Dependencies
    • Customer brings appropriate staff to design meetings scheduled at frequency CDT requests
    • Customer submits accurate supplemental cases - e.g., admin access, firewall.
    • Cases CDT and Customer place in "hold" status may delay completion.
  • Server Decommission95% within 21 Calendar DaysDate from the requested decommission date in which server is taken offline and billing is stopped
    Add/Change
    Drives/Memory/Cores
    95% within 3 Business DaysAdditional Core requests require a reboot; if customer needs reboot to be scheduled around its application M&O schedule this could result in delays beyond the 3-day turnaround
    Restore Files/Folders95% within 2 Business DaysApplies to restoring Files and File Folders only; complete system restores can take longer