Platform Hosting - Linux

The Linux Platform Hosting Service provides Customers with a standardized Linux server and operating system configurations, deployment, management, and administration of Linux-based software applications.

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Highlights

Consultation available to identify the optimal solution that will meet business and IT requirements
Superior hardware performance, reliability, and availability

Mission-critical applications can be designed to be relocated to an alternate site with minimal downtime
Customers focus on supporting their application product, not the hardware or operating system

Virtual and software components are built to create a stable, secure, fault-tolerant, and scalable infrastructure

Red Hat Linux (64 bit) on x86

Virtual Server Information	SMALL	MEDIUM	LARGE
CPU (5.5 Ghz)	1 virtual CPU	2 virtual CPUs	16 virtual CPUs
Memory	2 GB	8 GB	64 GB
Storage	Purchase amount required	Purchase amount required	Purchase amount required

The standard “small” server is designed for development and test systems, simple to intermediate web servers, and small application servers
The standard “medium” server is designed for large web servers, most application servers and small to medium database servers
The standard “large” server is designed for complex Java-based application servers and very large databases

Specifications

Software, Network, and Backups

Software	- LAMP Stack: Red Hat (L) Linux – Operating System, (A) Apache – web server, (M) MySQL –database, (P) PHP – programming language - FDR Upstream Agent (backup software)
Network	- 1 or 10 Gb/s - Network connection to HiperSockets (very fast, very secure in-memory TCP/IP connectivity, low overhead & latency) - One IP address per Linux server (more can be configured, if required)
Backups	- Initial (first-time): Full backup (scheduled with the Customer) - Daily: Incremental (Saturday or Sunday; 5:00 AM) - Weekly: Full Merge (Saturday or Sunday; 5:00 AM)

Administration

The following components and features are standard administration responsibilities for CDT:

File systems
Data storage
Capacity, performance and system-level fault monitoring
Virtual servers
Backups and restores
Technology refresh
CDT standard security scans

Security

Operating system security strictly adheres to established, applicable CDT security policies. Policies include, but are not limited to, an established quarterly operating system patch cycle and routine third-party security scans to test for known vulnerabilities.

For more information, see Security Services.

Database

Middleware

Storage

Available in increments of 1 GB
On disk using RAID
Replicated to a hot-site in near real-time

Customized Backup Schedule

Customers will have the option to customize their backup schedule and extend backup retention periods.

Consulting

CDT bills for consulting services when services exceed the workload in the rates approved. For more information see Consulting Services.

CDT provides administration support including the allocation of user accounts, server management, monitoring, security, preventative maintenance, and backup and restores. Administration support does not include the installation and support of customer installed software applications.

Server Administration

CDT provides Linux server administration including Operating System (OS) maintenance, patching, and updating of servers. Enterprise level applications are available 24/7 for performance monitoring, wellness, security, and connectivity of the server. With planned patch management, CDT ensures the data and business are protected at all times. CDT informs Customers of planned maintenance (such as OS upgrades or patching). The Customer installs, maintains, patches, and troubleshoots all hosted application software on the provisioned servers.

File System Administration

CDT provides a shared centralized file storage and retrieval for equipment connected to the CDT network. Customers may elect to set up files to be accessible by specific groups or users.

Disk Administration

CDT monitors and manages the disk space.

Backup and Restore Administration

CDT provides backup and restore services.

Backup

Backups occur between 10 pm and 6 am, Monday through Saturday
Full backups occur once per week and incremental backups occur on the other five days
The primary copy of each backup remains at the data center and is retained for 28 days
All data, including backups, are replicated to our alternate campus

Restore

File and disk restoration from virtual tape backup is reserved for disk failure and operational recovery purposes only. Requests for restores outside of these situations should be submitted via a Service Request.

Monitoring Administration

CDT proactively monitors the network and server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. CDT’s monitoring service tracks the resources, processes, and servers running on the platform including:

CPU utilization
Memory utilization
I/O utilization
Running processes and applications
Vital services

Customer-specific dashboards can be made available.

Technology Refresh Administration

CDT will refresh hardware as needed. Because this is a cloud-based service, hardware upgrades usually have no impact on the customer workloads.

Vendor Contract Administration

CDT manages the vendor contracts for the Enterprise Linux platform and provides licenses for hosted servers.

User Account Administration

Root-level System Administration (SA) authority is restricted to CDT designated personnel. Server access is permitted based upon server function and data type. Customers must refer to the 3138 – System Administrator Access Standard should SA be provided. SA privileges are never permitted on shared services. Configuration changes made outside the scope delineated herein and requiring intervention, correction, or troubleshooting by CDT staff may incur additional charges.

Linux Computing Software

Role	Responsibility
Operating System	CDT
Operating System Patching	CDT
Application	Customer/CDT - Depends on the owner of the application.
Application Layer Security	Customer/CDT - Depends on the owner of the application.
Application Maintenance	Customer/CDT - Depends on the owner of the application.
Application Support	Customer/CDT - Depends on the owner of the application.
DNS	CDT
Email Relay	Customer/CDT - Additional cost.

Linux Storage

Role	Responsibility
Device(s)	CDT
Connectivity to Servers	CDT
Disk Space Management	Customer
Backup and Recovery	Customer/CDT
Capacity Monitoring	CDT

Linux Network Infrastructure

Role	Responsibility
Customer required network access	CDT - Approved by Security.
Firewall and IPS hardware	CDT
Firewall context configuration and management	CDT

Linux IT Security Management

Role	Responsibility
Configure system security tools	CDT
Monitor system security	CDT
Ensure system security	CDT
Ensure system security response	CDT
Manage system authentication	CDT
Maintain user accounts	Customer/CDT - Customer requests modification of accounts. CDT implements account request. No client root/sudo with exception.

Linux Resource Administration

Role	Responsibility
Monitor resource performance	CDT
Fix resource performance	Customer
Monitor resource capacity	CDT
Add resource capacity	Customer/CDT

Administration

Role	Responsibility
Hardware procurement and maintenance	CDT
System software procurement	CDT
Maintenance contract management	CDT

Maintenance Schedule

Premier Service: 24/7
Standard Service: See the Preventative Maintenance Schedule

Linux on Intel Architecture

Tier 1 Linux Enterprise Server – Standard

Service Description	Service Identifier	Product Name	Unit of Measurement	Rate	Service Code
Tier 1 Linux Enterprise Base Server includes: 2 CPU, 16 GB Memory, 60GB Local Storage	Tier 1 Linux Enterprise Server - Standard	Linux on Intel Architecture	Monthly/Per Server	$2,730	M109
Linux Server Set-up Fee	Tier 1 Linux Enterprise Server - Standard	Linux on Intel Architecture	One-Time/Per Server	$460	M112 - Tier 1
Linux Server Set-up Fee	Tier 2 Linux Enterprise Server - Standard (Sunsetted July 1, 2012)	Linux on Intel Architecture	One-Time/Per Server	$460	M112 - Tier 2

Tier 2 Linux Enterprise Server – Standard (Sunsetted July 1, 2012)

Service Description	Service Identifier	Product Name	Unit of Measurement	Rate	Service Code
Tier 2 Linux Enterprise Base Server includes: 4 CPU, 16 GB Memory, 60GB Local Storage	Tier 2 Linux Enterprise Server - Standard (Sunsetted July 1, 2012)	Linux on Intel Architecture	Monthly/Per Server	$4,160	M110
Linux Server Set-up Fee	Tier 1 Linux Enterprise Server - Standard	Linux on Intel Architecture	One-Time/Per Server	$460	M112 - Tier 1
Linux Server Set-up Fee	Tier 2 Linux Enterprise Server - Standard (Sunsetted July 1, 2012)	Linux on Intel Architecture	One-Time/Per Server	$460	M112 - Tier 2

Tier 1 Linux Enterprise Server – Optional Add-Ons

Service Description	Service Identifier	Product Name	Unit of Measurement	Rate	Service Code	Notes
Additional RAM, First 16GB	Tier 1 Linux Enterprise Server - Optional Add-Ons	Linux on Intel Architecture	Monthly/Per 16 GB	$8	M115
Additional RAM, per 32GB	Tier 1 Linux Enterprise Server - Optional Add-Ons	Linux on Intel Architecture	Monthly/Per 32 GB	$16	M116

Subscriptions to this service are available.

To submit a Case/Request for a new server or server environment, please go to the Enterprise Services Delivery Process page.

To request a change to a current server/system (CPU/memory, storage) or decommission: Request a Change to a Current Server/System or Decommission Now