Platform Hosting - Linux
The Linux Platform Hosting Service provides Customers with a standardized Linux server and operating system configurations, deployment, management, and administration of Linux-based software applications.
- Consultation available to identify the optimal solution that will meet business and IT requirements
- Superior hardware performance, reliability, and availability
- Mission-critical applications can be designed to be relocated to an alternate site with minimal downtime
- Customers focus on supporting their application product, not the hardware or operating system
- Virtual and software components are built to create a stable, secure, fault-tolerant, and scalable infrastructure
Red Hat Linux (64 bit) on x86
Virtual Server Information SMALL MEDIUM LARGE
CPU (5.5 Ghz) 1 virtual CPU 2 virtual CPUs 16 virtual CPUs
Memory 2 GB 8 GB 64 GB
Storage Purchase amount required Purchase amount required Purchase amount required
- The standard “small” server is designed for development and test systems, simple to intermediate web servers, and small application servers
- The standard “medium” server is designed for large web servers, most application servers and small to medium database servers
- The standard “large” server is designed for complex Java-based application servers and very large databases
Software, Network, and Backups
Software - LAMP Stack: Red Hat (L) Linux – Operating System, (A) Apache – web server, (M) MySQL –database, (P) PHP – programming language
- FDR Upstream Agent (backup software)
Network - 1 or 10 Gb/s
- Network connection to HiperSockets (very fast, very secure in-memory TCP/IP connectivity, low overhead & latency)
- One IP address per Linux server (more can be configured, if required)
Backups - Initial (first-time): Full backup (scheduled with the Customer)
- Daily: Incremental (Saturday or Sunday; 5:00 AM)
- Weekly: Full Merge (Saturday or Sunday; 5:00 AM)
- File systems
- Data storage
- Capacity, performance and system-level fault monitoring
- Virtual servers
- Backups and restores
- Technology refresh
- CDT standard security scans
Operating system security strictly adheres to established, applicable CDT security policies. Policies include, but are not limited to, an established quarterly operating system patch cycle and routine third-party security scans to test for known vulnerabilities.
For more information, see Security Services.
- Available in increments of 1 GB
- On disk using RAID
- Replicated to a hot-site in near real-time
Customized Backup Schedule
Customers will have the option to customize their backup schedule and extend backup retention periods.
CDT bills for consulting services when services exceed the workload in the rates approved. For more information see Consulting Services.
CDT provides administration support including the allocation of user accounts, server management, monitoring, security, preventative maintenance, and backup and restores. Administration support does not include the installation and support of customer installed software applications.
CDT provides Linux server administration including Operating System (OS) maintenance, patching, and updating of servers. Enterprise level applications are available 24/7 for performance monitoring, wellness, security, and connectivity of the server. With planned patch management, CDT ensures the data and business are protected at all times. CDT informs Customers of planned maintenance (such as OS upgrades or patching). The Customer installs, maintains, patches, and troubleshoots all hosted application software on the provisioned servers.
File System Administration
CDT provides a shared centralized file storage and retrieval for equipment connected to the CDT network. Customers may elect to set up files to be accessible by specific groups or users.
CDT monitors and manages the disk space.
Backup and Restore Administration
CDT provides backup and restore services.
- Backups occur between 10 pm and 6 am, Monday through Saturday
- Full backups occur once per week and incremental backups occur on the other five days
- The primary copy of each backup remains at the data center and is retained for 28 days
- All data, including backups, are replicated to our alternate campus
File and disk restoration from virtual tape backup is reserved for disk failure and operational recovery purposes only. Requests for restores outside of these situations should be submitted via a Service Request.
CDT proactively monitors the network and server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. CDT’s monitoring service tracks the resources, processes, and servers running on the platform including:
- CPU utilization
- Memory utilization
- I/O utilization
- Running processes and applications
- Vital services
Customer-specific dashboards can be made available.
Technology Refresh Administration
CDT will refresh hardware as needed. Because this is a cloud-based service, hardware upgrades usually have no impact on the customer workloads.
Vendor Contract Administration
CDT manages the vendor contracts for the Enterprise Linux platform and provides licenses for hosted servers.
User Account Administration
Root-level System Administration (SA) authority is restricted to CDT designated personnel. Server access is permitted based upon server function and data type. Customers must refer to the 3138 – System Administrator Access Standard should SA be provided. SA privileges are never permitted on shared services. Configuration changes made outside the scope delineated herein and requiring intervention, correction, or troubleshooting by CDT staff may incur additional charges.
Linux Computing Software
Operating System CDT
Operating System Patching CDT
Application Customer/CDT - Depends on the owner of the application.
Application Layer Security Customer/CDT - Depends on the owner of the application.
Application Maintenance Customer/CDT - Depends on the owner of the application.
Application Support Customer/CDT - Depends on the owner of the application.
Email Relay Customer/CDT - Additional cost.
Connectivity to Servers CDT
Disk Space Management Customer
Backup and Recovery Customer/CDT
Capacity Monitoring CDT
Linux Network Infrastructure
Customer required network access CDT - Approved by Security.
Firewall and IPS hardware CDT
Firewall context configuration and management CDT
Linux IT Security Management
Configure system security tools CDT
Monitor system security CDT
Ensure system security CDT
Ensure system security response CDT
Manage system authentication CDT
Maintain user accounts Customer/CDT - Customer requests modification of accounts. CDT implements account request. No client root/sudo with exception.
Linux Resource Administration
Monitor resource performance CDT
Fix resource performance Customer
Monitor resource capacity CDT
Add resource capacity Customer/CDT
Hardware procurement and maintenance CDT
System software procurement CDT
Maintenance contract management CDT
- Premier Service: 24/7
- Standard Service: See the Preventative Maintenance Schedule
The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.
Linux on Intel Architecture
Tier 1 Linux Enterprise Server – Standard
Service Description Service Identifier Product Name Unit of Measurement Rate Service Code Notes Tier 1 Linux Enterprise Base Server includes: 2 CPU, 16 GB Memory, 60GB Local Storage Tier 1 Linux Enterprise Server - Standard Linux on Intel Architecture Monthly/Per Server $2,730.00 M109 Linux Server Set-up Fee Tier 1 Linux Enterprise Server - Standard Linux on Intel Architecture One-Time/Per Server $460.00 M112 - Tier 1 Linux Server Set-up Fee Tier 2 Linux Enterprise Server - Standard (Sunsetted July 1, 2012) Linux on Intel Architecture One-Time/Per Server $460.00 M112 - Tier 2
Tier 2 Linux Enterprise Server – Standard (Sunsetted July 1, 2012)
Service Description Service Identifier Product Name Unit of Measurement Rate Service Code Notes Tier 2 Linux Enterprise Base Server includes: 4 CPU, 16 GB Memory, 60GB Local Storage Tier 2 Linux Enterprise Server - Standard (Sunsetted July 1, 2012) Linux on Intel Architecture Monthly/Per Server $4,160.00 M110 Linux Server Set-up Fee Tier 1 Linux Enterprise Server - Standard Linux on Intel Architecture One-Time/Per Server $460.00 M112 - Tier 1 Linux Server Set-up Fee Tier 2 Linux Enterprise Server - Standard (Sunsetted July 1, 2012) Linux on Intel Architecture One-Time/Per Server $460.00 M112 - Tier 2
Tier 1 Linux Enterprise Server – Optional Add-Ons
Service Description Service Identifier Product Name Unit of Measurement Rate Service Code Notes Additional RAM, First 16GB Tier 1 Linux Enterprise Server - Optional Add-Ons Linux on Intel Architecture Monthly/Per 16 GB $8.00 M115 Additional RAM, per 32GB Tier 1 Linux Enterprise Server - Optional Add-Ons Linux on Intel Architecture Monthly/Per 32 GB $16.00 M116
To submit a Case/Request for a new server or server environment, please go to the Enterprise Services Delivery Process page.
To request a change to a current server/system (CPU/memory, storage) or decommission: Request a Change to a Current Server/System or Decommission Now