Platform Hosting - Linux

The Linux Platform Hosting Service provides Customers with a standardized Linux server and operating system configurations, deployment, management, and administration of Linux-based software applications.

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Highlights

Consultation available to identify the optimal solution that will meet business and IT requirements
Superior hardware performance, reliability, and availability

Mission-critical applications can be designed to be relocated to an alternate site with minimal downtime
Customers focus on supporting their application product, not the hardware or operating system

Virtual and software components are built to create a stable, secure, fault-tolerant, and scalable infrastructure

Red Hat Linux (64 bit) on x86

Virtual Server Information	SMALL	MEDIUM	LARGE
CPU (5.5 Ghz)	1 virtual CPU	2 virtual CPUs	16 virtual CPUs
Memory	2 GB	8 GB	64 GB
Storage	Purchase amount required	Purchase amount required	Purchase amount required

The standard “small” server is designed for development and test systems, simple to intermediate web servers, and small application servers
The standard “medium” server is designed for large web servers, most application servers and small to medium database servers
The standard “large” server is designed for complex Java-based application servers and very large databases

Specifications

Software, Network, and Backups

Software	- LAMP Stack: Red Hat (L) Linux – Operating System, (A) Apache – web server, (M) MySQL –database, (P) PHP – programming language - FDR Upstream Agent (backup software)
Network	- 1 or 10 Gb/s - Network connection to HiperSockets (very fast, very secure in-memory TCP/IP connectivity, low overhead & latency) - One IP address per Linux server (more can be configured, if required)
Backups	- Initial (first-time): Full backup (scheduled with the Customer) - Daily: Incremental (Saturday or Sunday; 5:00 AM) - Weekly: Full Merge (Saturday or Sunday; 5:00 AM)

Administration

The following components and features are standard administration responsibilities for CDT:

File systems
Data storage
Capacity, performance, and system-level fault monitoring
Virtual servers
Backups and restores
Technology refresh
CDT standard security scans

Security

Operating system security strictly adheres to established, applicable CDT security policies. Policies include, but are not limited to, an established quarterly operating system patch cycle and routine third-party security scans to test for known vulnerabilities.

For more information, see Security Services.

Database

Middleware

Storage

Available in increments of 1 GB
On disk using RAID
Replicated to a hot-site in near real-time

Customized Backup Schedule

Customers will have the option to customize their backup schedule and extend backup retention periods.

Consulting

CDT bills for consulting services when services exceed the workload in the rates approved. For more information see Consulting Services.

CDT provides administration support including the allocation of user accounts, server management, monitoring, security, preventative maintenance, and backup and restores. Administration support does not include the installation and support of customer installed software applications.

Server Administration

CDT provides Linux server administration including Operating System (OS) maintenance, patching, and updating of servers. Enterprise-level applications are available 24/7 for performance monitoring, wellness, security, and connectivity of the server. With planned patch management, CDT ensures the data and business are protected at all times. CDT informs Customers of planned maintenance (such as OS upgrades or patching). The Customer installs, maintains, patches, and troubleshoots all hosted application software on the provisioned servers.

File System Administration

CDT provides a shared centralized file storage and retrieval for equipment connected to the CDT network. Customers may elect to set up files to be accessible by specific groups or users.

Disk Administration

CDT monitors and manages the disk space.

Backup and Restore Administration

Backups
Daily backups between 6 PM and 6 AM, Monday through Sunday. This includes one full and six incremental backups per week.
Daily Backup Job Summary Reports, available upon request.
Backup copy redundancy • On-site Primary Backup copy, 28-day retention • Additional Off-site Secondary backup copy, 14-day retention

Restore
File and disk restoration for disk failure and operational recovery purposes.
Non-operational restore requests only when approved by CDT and coordinated through your Account Lead.

Database Backups
Detailed services are listed separately and can be found here: • SQL • DB2 • Oracle • MySQL

Monitoring Administration

CDT proactively monitors the network and server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. CDT’s monitoring service tracks the resources, processes, and servers running on the platform including:

CPU utilization
Memory utilization
I/O utilization
Running processes and applications
Vital services

Customer-specific dashboards can be made available.

Technology Refresh Administration

CDT will refresh hardware as needed. Because this is a cloud-based service, hardware upgrades usually have no impact on the customer workloads.

Vendor Contract Administration

CDT manages the vendor contracts for the Enterprise Linux platform and provides licenses for hosted servers.

User Account Administration

Root-level System Administration (SA) authority is restricted to CDT designated personnel. Server access is permitted based upon server function and data type. Customers must refer to the 3138 – System Administrator Access Standard should SA be provided. SA privileges are never permitted on shared services. Configuration changes made outside the scope delineated herein and requiring intervention, correction, or troubleshooting by CDT staff may incur additional charges.

Linux Computing Software

Role	CDT	Customer
Operating System	X
Operating System Patching	X
Application Exception: Dependent of the owner of the application.	X	X
Application Layer Security Exception: Dependent of the owner of the application.	X	X
Application Maintenance Exception: Dependent of the owner of the application.	X	X
Application Support Exception: Dependent of the owner of the application.	X	X
DNS	X
Email Relay - Additional Cost	X	X

Linux Storage

Role	CDT	Customer
Device(s)	X
Connectivity to Servers	X
Disk Space Management		X
Backup and Recovery	X	X
Capacity Monitoring	X

Linux Network Infrastructure

Role	CDT	Customer
Customer required network access *Must be approved by Security.	X
Firewall and IPS hardware	X
Firewall context configuration and management	X

Linux IT Security Management

Role	CDT	Customer
Configure system security tools	X
Monitor system security	X
Ensure system security	X
Ensure system security response	X
Manage system authentication	X
Maintain user accounts * Customer requests modification of accounts. CDT implements account request. No client root/sudo with exception.	X	X

Linux Resource Administration

Role	CDT	Customer
Monitor resource performance	X
Fix resource performance		X
Monitor resource capacity	X
Add resource capacity	X	X

Administration

Role	CDT	Customer
Hardware procurement and maintenance	X
System software procurement	X
Maintenance contract management	X

Maintenance Schedule

Premier Service: 24/7
Standard Service: See the Preventative Maintenance Schedule

The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.

Linux on Intel Architecture

Tier 1 Linux Enterprise Server – Standard

Service Description	Service Identifier	Product Name	Unit of Measurement	Rate	Service Code
Tier 1 Linux Enterprise Base Server includes: 2 CPU, 16 GB Memory, 60GB Local Storage	Tier 1 Linux Enterprise Server - Standard	Linux on Intel Architecture	Monthly/Per Server	$2,730.00	M109
Linux Server Set-up Fee	Tier 1 Linux Enterprise Server - Standard	Linux on Intel Architecture	One-Time/Per Server	$460.00	M112 - Tier 1
Linux Server Set-up Fee	Tier 2 Linux Enterprise Server - Standard (Sunsetted July 1, 2012)	Linux on Intel Architecture	One-Time/Per Server	$460.00	M112 - Tier 2

Tier 2 Linux Enterprise Server – Standard (Sunsetted July 1, 2012)

Service Description	Service Identifier	Product Name	Unit of Measurement	Rate	Service Code
Tier 2 Linux Enterprise Base Server includes: 4 CPU, 16 GB Memory, 60GB Local Storage	Tier 2 Linux Enterprise Server - Standard (Sunsetted July 1, 2012)	Linux on Intel Architecture	Monthly/Per Server	$4,160.00	M110
Linux Server Set-up Fee	Tier 1 Linux Enterprise Server - Standard	Linux on Intel Architecture	One-Time/Per Server	$460.00	M112 - Tier 1
Linux Server Set-up Fee	Tier 2 Linux Enterprise Server - Standard (Sunsetted July 1, 2012)	Linux on Intel Architecture	One-Time/Per Server	$460.00	M112 - Tier 2

Tier 1 Linux Enterprise Server – Optional Add-Ons

Service Description	Service Identifier	Product Name	Unit of Measurement	Rate	Service Code	Notes
Additional RAM, First 16GB	Tier 1 Linux Enterprise Server - Optional Add-Ons	Linux on Intel Architecture	Monthly/Per 16 GB	$8.00	M115
Additional RAM, per 32GB	Tier 1 Linux Enterprise Server - Optional Add-Ons	Linux on Intel Architecture	Monthly/Per 32 GB	$16.00	M116

Virtual Server – Linux

Service Description	Product Name	Unit of Measurement	Rate	Service Code
Linux Virtual Server (1 vCPU and 2GB vRAM)	Virtual Server - Linux	Monthly/Per Server	$1,066.00	M209
Additional vCPU	Virtual Server - Linux	Monthly/Per vCPU	$155.00	M210
Additional vRAM	Virtual Server - Linux	Monthly/Per GB	$50.00	M211
Linux Virtual OS Set-up Fee	Virtual Server - Linux	One-Time/Per OS	$230.00	M212

Subscriptions to this service are available.

Service Request Name	Link
New Server or Server Environment Please see the Enterprise Services Delivery Process.	Enterprise Services Delivery Process
Change to a Current Server/System or decommission Request a change to a current server or system (CPU, Memory or Storage), or request a decommission of a server or system.	Order a Change or Decommission of a Linux Server or System

Service Option	Fulfillment Timeframe SLO	Notes/Dependencies
Server Build/Refresh/Rebuild	95% within 60 Calendar Days	Process includes: Customer Engagement Document Completion – Avg 13 Days Customer submits request, completes questionnaire and diagram Architecture Review - Avg 18 Days Customer, CDT Enterprise Service Delivery team and Service workgroups meet to review/approve architecture and gather tech requirements Customer and CDT Commit – Avg 9 Days Build - Avg 5 days CDT Service workgroups plan, build, and test customer environment Deliver - Avg 15 Days Customer tests connectivity and installs apps Includes 45 days from Case submission to “deliver” server to customer; additional 15 days for customer validation. Based on “average” complexity case; 4 servers or less, only 1-2 design meetings required. Dependencies Customer brings appropriate staff to design meetings scheduled at frequency CDT requests Customer submits accurate supplemental cases - e.g., admin access, firewall. Cases CDT and Customer place in "hold" status may delay completion.
Server Decommission	95% within 21 Calendar Days	Date from the requested decommission date in which server is taken offline and billing is stopped
Add/Change Drives/Memory/Cores	95% within 3 Business Days	Additional Core requests require a reboot; if customer needs reboot to be scheduled around its application M&O schedule this could result in delays beyond the 3-day turnaround
Restore Files/Folders	95% within 2 Business Days	Applies to restoring Files and File Folders only; complete system restores can take longer