Description
CDT offers Website/Application Hosting services on Microsoft Windows IIS, featuring dedicated and shared web servers for state and other government agencies. Email us if you have questions.
Benefits
Custom Dedicated Service
- Custom installation
- Optional managed service
- Designed to your specifications
Shared Website/Application Hosting
- Prebuilt virtualized server solution
- Fully managed
- Highly available and redundant
- Low cost
Website/Application Hosting Model Comparison
Feature/Component Dedicated Shared
Storage Optional 2 GB
Bandwidth Unlimited 10 GB/month
Web Server O/S Dependent IIS 7.5
Domain Name Service (DNS) Optional Included
Secure Certificate (SSL) Optional Included
Citrix NetScaler File Transfer Unlimited Unlimited
Hosted Sites Unlimited* 1 URL
* Per site setup charge applied
Included
CDT works with the customer to design and implement solutions based on their business requirements. The following components and features are standard specifications for the Website Hosting service.
Virtual Environment
Our support of virtual environments uses industry-standard virtualization platforms. CDT offers Platform as a Service Managed Cloud Services. The offering is scalable to meet application demands and fit the Customer’s business requirements. This service provides compatibility with all Microsoft and server-based applications, as well as enterprise-class virtual infrastructure hosting performance.
Virtual Server
| CPU | 1 virtual core (Maximum 12 virtual cores) |
| Memory | 1 GB vRAM (Maximum = 32 GB vRAM) |
| RAM | Purchase amount needed (8 GB recommended) |
Operating System
For the CDT Infrastructure as a Service, see CalCloud IaaS virtual infrastructure services.
- Windows Server 2012 R2 Standard
- Windows Server 2016, 2019
Network
Connection to SAN
- Four 32 GB HBA
- 10 GB Ethernet
Network Connection
- One IP address
Anti-virus
System Center Endpoint Protection
Licenses
The Windows platform software tools
Web Server
- Microsoft Internet Information Services (IIS) 8.x
- The version of IIS implemented will be dependent on the operating system version selected
Optional
The following components and features are optional specifications for the Shared Website/Application Hosting service.
| Domain Name Services | Additional FTPS Accounts |
| Secure Certificates | Additional Storage |
| Additional Bandwidth | Additional Hosted Websites |
Windows Enterprise Edition
CDT offers the following Windows Enterprise versions:
- Windows Server 2012 R2 Standard
- Windows Server 2019
Database
CDT offers a number of database management system (DBMS) technologies.
Middleware
CDT provides a number of middleware technologies.
Storage
- SAN storage is available in increments of 1 GB.
- Data storage on disk using a redundant array of independent disks (RAID)
- Off-site storage
Administration
Server Administration
CDT provides Windows server maintenance including Operating System (OS) administration, patching, and updating of servers. Enterprise-level applications such as System Center Operations Manager, System Center Endpoint Protection, and HPE OneView are available for 24/7 monitoring of the performance, wellness, security, and connectivity of the server. With planned patch management, CDT ensures the data is protected at all times. Windows Hosting Patching Calendar CDT manages all operating system maintenance, monitoring, and security, backups, upgrades, troubleshooting, and vendor escalation for server support. CDT informs Customers of planned maintenance (such as OS upgrades or patching). The Customer installs, maintains, patches, and troubleshoots all of the hosted application software on the provisioned servers.
File System Administration
CDT provides shared centralized file storage and retrieval for equipment connected to the CDT network. Customers may elect to set up files to be accessible by specific groups or users.
Disk Administration
CDT monitors and manages the disk space usage using Microsoft System Center Operating Manager (SCOM) for all Windows systems.
Backup and Restore Administration
CDT provides backup and restore services.
Backup
- Centralized backup system
- File system backups occur between 6 pm and 6 am, seven days a week
- A full backup occurs once per week and incremental backups occur on the other six days
- A Backup Status Report is available at 9 am Monday through Sunday
- The primary copy of each backup remains at the CDT Data Center and is retained for 28 days
- The secondary copy of each backup is sent to off-site storage and retained for 14 days
Restore
File and disk restoration are reserved for disk failure and operational recovery purposes only. Requests for restores outside of these situations should be submitted in writing to your Account Lead.
Database Backup
Full hot database backups are run daily, Monday through Sunday. During these backups, databases are still available for processing. There are also file system-level backups. Database options are discussed during the request process.
Monitoring
CDT proactively monitors the network and server infrastructure health with multi-layer security and monitoring systems designed specifically for the managed servers. CDT’s monitoring service tracks the resources, processes, and services running on servers including:
- CPU utilization
- Memory utilization
- Local storage utilization
Technology Refresh
Hardware is refreshed every five years, or as needed.
Vendor Contract Administration
CDT manages the vendor contracts for the Windows platform and provides licenses for hosted servers.
Build
CDT can install and configure IIS (Internet Information Server) to Customer specifications leveraging the built-in services and components provided by the Microsoft technologies stack. Customers have the option of providing their own support of the solution once the build has been completed or choose to have their IIS installation fully managed by the CDT Web Hosting team.
Build services include:
- Installation of IIS and it’s components (standard Microsoft .Net and IIS modules)
- Site creation and configuration
- SSL certificate creation and implementation
- FTPS site creation and accounts for remote access/file management
- Log configuration
Further detail can be found in the Roles & Responsibilities tab on this page. New solutions follow the Enterprise Service Delivery Process.
Managed Service
Our IIS managed solution provides a complete solution for webmasters and application programmers leveraging Microsoft-based technologies. This service includes:
- Site creation and configuration
- Application pool creation and configuration
- SSL certificate creation and management
- Netscaler creation and accounts for remote access/file management
- Log analysis
- Performance and error troubleshooting
Further detail can be found in the Roles & Responsibilities tab on this page.
Shared Website/Application Hosting
We also provide a prebuilt virtualized server solution that includes a fully managed website/application hosting environment for state agencies. This solution is a cost-effective option for those with small to medium-sized requirements. Because the environment is prebuilt we can onboard customers quickly at a reduced cost compared to fully dedicated solutions.
Our shared service includes:
- Site creation and configuration
- Application pool creation and configuration
- SSL certificate creation and management
- Netscaler creation and accounts for remote access/file management
- Log analysis
- Performance and error troubleshooting
Shared Website/Application Hosting Architecture
The shared application architecture is built around availability and redundancy. Three presentation tier servers synchronize your data in real-time and are load-balanced via an F5 load balancer. We also provide the option to develop 3-tier applications via a load-balanced and synchronized application layer as well.
Roles & responsibilities
IIS Build
Task/Role CDT Customer
Creation of initial Website(s). X
Installation of IIS modules. X
TLS Certificate Installation (New only). X
TLS Certificate Configuration (New only). X
FTPS site creation. X
FTPS site configuration. X
FTPS Account creation. X
Log configuration. X
DFS Installation. X
DFS Configuration. X
DFS ongoing changes. X
Configuration of modules. X
Content migration. X X
Site modifications. X X
TLS certificate renewals. X
TLS management. X
Application pool creation. X
Application pool modifications. X
FTPS modifications. X
FTPS account modifications. X
FTPS account creation. X
FTPS access troubleshooting. X
Adding websites. X
Log file management. X
Site error troubleshooting. X X
Site performance troubleshooting. X X
Content updates. X
Code content troubleshooting. X
Changes required by security audit findings. X X
IIS Management
| Task/Role | CDT | Customer |
|---|---|---|
| Creation/deletion/modification of Website(s). | X | |
| Installation of IIS modules. | X | |
| Configuration of modules. | X | |
| TLS Certificate installation. | X | |
| TLS Certificate configuration. | X | |
| FTPS site creation. | X | |
| FTPS site configuration. | X | |
| FTPS account creation. | X | |
| FTPS access troubleshooting. | X | |
| Log configuration. | X | |
| Content migration. | X | X |
| Site modifications. | X | X |
| TLS certificate renewals. | X | |
| TLS management. | X | |
| Application pool creation. | X | |
| Application pool modifications. | X | |
| DFS installation. | X | |
| DFS configuration. | X | |
| DFS ongoing changes. | X | |
| FTPS modifications. | X | |
| FTPS account modifications. | X | |
| FTPS account creation. | X | |
| URL rewrite/redirects | X | X |
| Adding websites. | X | |
| Log file management. | X | |
| Site error troubleshooting. | X | X |
| Site performance troubleshooting. | X | X |
| Changes required by security audit findings. | X | X |
| Content updates. | X | |
| Code content troubleshooting. | X |
Rates
The rate schedule represents standard CDT services. If a Customer requires technology solutions that are not part of the standard, CDT will review the Customer’s request and provide customized pricing as necessary.
Shared Web Services
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Web Set-up Fee | Web Services | One-Time/Web Instance | $500.00 | I119 | ||
| Dedicated Web Support | Web Services | Monthly/Per Server | $695.00 | I124 | ||
| Web Design & Development | Web Services | Per Hour | $182.00 | I208 | Level 3 (Information Technology Supervisor II, Information Technology Specialist II) |
Tier 1 Shared Web Hosting
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Tier 1 Shared Web Server includes: 1 domain name registration, 1 FTP UserID, Up to 20 MB storage, Up to 200 MB data transmission | Tier 1 Shared Web Hosting | Shared Web Hosting | Monthly/Per Instance | $75.00 | I201 | |
| Shared Web Hosting Set-up Fee | Tier 1 Shared Web Hosting | Shared Web Hosting | One-Time/Setup | $500.00 | I211-Tier 1 |
Tier 2 Shared Web Hosting
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Tier 2 Shared Web Server includes: 1 domain name registration, 1 FTP UserID, 250 MB storage, 10 GB data transmission | Tier 2 Shared Web Hosting | Shared Web Hosting | Monthly/Per Instance | $193.00 | I202 | |
| Shared Web Hosting Set-up | Tier 2 Shared Web Hosting | Shared Web Hosting | One-Time/Setup | $500.00 | I211-Tier 2 |
Tier 2 Shared Web Hosting – Optional Add Ons
| Service Description | Service Identifier | Product Name | Unit of Measurement | Rate | Service Code | Notes |
|---|---|---|---|---|---|---|
| Storage | Tier 2 Shared Web Hosting - Optional Add- Ons | Shared Web Hosting | Monthly/Per 75 MB | $25.00 | I203 | |
| Data Transfer | Tier 2 Shared Web Hosting - Optional Add-Ons | Shared Web Hosting | Monthly/Per GB | $13.00 | I204 | |
| Domain Name Registration (Per Registration) | Tier 2 Shared Web Hosting - Optional Add-Ons | Shared Web Hosting | One-Time/Registration | $10.00 | I205 | |
| FTP UserID | Tier 2 Shared Web Hosting - Optional Add-Ons | Shared Web Hosting | Monthly/Per UserID | $5.00 | I206 | |
| FTP UserID Set-up | Tier 2 Shared Web Hosting - Optional Add-Ons | Shared Web Hosting | One-Time/Per ID | $10.00 | I212 |
Subscriptions to this service are available.
Request service
Service Request Name Link
Shared Website/Application Hosting
Add, Change, or Delete a Site within the Shared Website/Application Hosting Service and general inquiries.
A completed Web Hosting Submittal is required prior to the start of work for adding a new site. Complete the Submittal and attach it to the Case/Request.Order Shared Website/Application Hosting Services
FAQs
Why choose a shared application environment?
- Significantly lowers the cost rather than hosting a dedicated server.
- Offers multiple tiers that are architected NIST compliant.
- Provides redundancy.
- Quick deployment times.
- CDT supports standard Microsoft .Net and IIS modules.
- All administrative functions, such as certificate management, FTPS access, site creation, and features are handled as part of the monthly fee.
Why choose dedicated IIS hosting?
- Recommend for applications or websites that have significant traffic and dedicated resources.
- Storage can be customized to meet your requirements.
- No additional fees when site traffic exceeds 10 GB per month.
Is remote administrative access to a server available under dedicated web support?
- Dedicated – Remote desktop protocol (RDP) access to the server is not available.
- Shared – All administrative functions are the responsibility of the customer administrator.
Does CDT support 3rd party content management or software?
- No, this service provides managed IIS support.
- CDT does provide a content management system (CMS). Additional information can be found at https://cdt.ca.gov/services/caweb-publishing/.
What is the process for requesting a shared application site?
- Prior to requesting the service, review the documentation at https://cdt.ca.gov/services/website-hosting/.
- When ready to request services, attach the intake form to a Case/Request.
Does CDT allow customers to use their own in-house CMS?
- Code leveraging the standard Microsoft components are supported, FTPS access is the only supported access for remote content updates.
- Any property changes required, such as application pools, NTFS rights, and URL write-requests are managed by the CDT Web Hosting team.
- If your product requires installation within the operating system, it is not supported by the managed web hosting service
What security is provided?
- FTPS, an encrypted form of File Transfer Protocol is used for uploading and downloading site content.
- An SSL certificate can also be provided to encrypt traffic provided through the site.
Is there a maintenance window?
Maintenance, such as patching, is determined by the CDT Windows platform support team and will be communicated to customers via a Service Desk Bulletin.
Is there redundancy?
Yes, within the shared application hosting service, all sites are synchronized and load-balanced in real-time for redundancy. Redundancy in a dedicated environment is optional and defined in your design requirements.
Is there an FTP tool that CDT provides?
No standard FTPS client or tool is used. CDT recommends using a licensed tool under support from your vendor.
Does CDT allow schedule changes to take place at a certain time?
Yes, it can be scheduled via your client workstation using any tool you prefer.
What is the process for modifying user access (Add/Remove) to manage site content?
To request access or changes to the configuration of your site submit a ServiceNow case.
How many environments are allowed at CDT?
Two environments; Shared or Dedicated.
Does CDT support all browsers if the website is fully managed?
Browser compatibility relies on the content provided, not the webserver.
How much is Website Hosting services?
Rates vary based on the subscribed services. Rate information can be found under the Rates tab at https://cdt.ca.gov/services/website-hosting/.